Bank Of AmericaComplaints and Reviews

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1.7 Based on 157 reviews
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  • Customers like
    • Online ability 7
    • Courteous agents 4
    • Teller service 1
  • Customers don't like
    • Customer service 17
    • No resolution available 9
    • No reconsideration offered 8
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Horrible customer service when trying to activate a credit card! They are rude and just transfers your call to someone else when they don't want to help you anymore.

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They don't call you back, yet employees look you up on social media and they tweet all *** day. Call me back Holly!

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THE CATCH-22 FEMA writes flood insurance policies for homes in flood crisis. Your mortgage company for properties in flood zones require flood insurance policies to cover the risk of flooding. My customer Jerry Wilson had a $60K flood insurance policy on his property for many years. In Houston we had a drastic flood in April that devastated Jerry Wilson’s home and forced him to live in his attic. FEMA paid him $10K in April and told him he... Read more

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I can not believe that after being a loyal customer for 8+ years I called in to have $39.00 annual fee waived & could not have it waived, every year I have paid their annual fee but this year I requested to be waived/refunded & could not believe their bulls**t answer they gave me,time for me to move to another credit card company...Im going to even close off my checking & savings account with bank of america & definitely will not recommend them... Read more

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I've spend 3 hours trying to get to a customer service agent and they keep transferring me to another department and I have to wait another 30-45 minutes 5 times!!! I gave up! They won't accept my e-mails about it, my only option is to call and spend my day waiting for the right person. How can they stay in business? Because the transaction was penning, it was more problematic and they kept sending me to another because none of them knew where... Read more

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These liars look fo any pretext to issue a new loan at a lower interest rate. This is a text that I sent their customer service even though will change nothing! The reason for the denial as stated in your email dated on 08/16/2016 is absolutely false. I have provided the declaration of the HO-6 policy 3 times by e-mail and fax. The Building has provided the copy of the declaration of the master policy as well as enough proof of property and... Read more

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Bank of America gives no personal experience. They do not care how long you have banked with them. I have banked with them since 1996 and I have 3 checking accounts and 1 savings account with them. They actually returned my rent check eventhough most of the money was in my connected overdraft account and the next morning once I realized that I had forgotten to do the transfer, I deposited and transferred the money and made deposits to cover... Read more

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A friend of mine is sending me money and he used a feature of sending money over phone using the Mobile banking feature of BANK Of America where one can send money using the mobile number. In my case on july 24th he initiated $1 test transaction from the mobil banking from his mobile and i received a message from bank of america saying a friend has initiated a transaction and amount will be credited to my account . after which i he made 4... Read more

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I do catering. I was awaiting a $10,000. deposit for a large wedding party. I had the account opened and waiting.I called to see if the transfer was done, I was told the account was closed. No reason, and said they didnt have to give me one. Reception done by me is cancelled. The $27000. for the food, drink, and GALA. will go elsewhere.Groom couldnt deposit the money, he was told the account was closed. I lost the account. I am livid, I... Read more

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Tried to refi with a 815 credit score and got turned down but they kept the 475.00 apprasial fee and im a Boc customer. Do Not Use This Bank. Called them several times but no response. Swindlers!

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