Bank Of America Complaints and Reviews

1.8
  • Poor customer service3 votes
  • Online ability2 votes
  • Courteous agents1 votes
  • No resolution available6 votes
  • Customer service5 votes
  • No reconsideration offered4 votes
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  • 2 days ago
  • Banks
  • Palm Bay, Florida
  • Business Account
  • 8
  • REVIEW RATING 4/5

I open a new business account with bank of america and two days later the bank closed my account with no give reason. How is it that they are allow to judge the consumer and deprive them from having a bank account. I did some calling and they told me they can close any account for no given reason. In todays day everyone needs a bank account why is it that they have the right to black list me... Read more

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  • Apr 21
  • Banks
  • Lithia Springs, Georgia
  • Money Order
  • 8
  • REVIEW RATING 4/5

4/21/15 I went the branch of bank America 3819N Decatur ga 30032 to cash money order I stay the ligne 35 munites then teller refuse to cash my money order for no explaination I ask her let me speak the superviser and he told me we can not cash your money order because of your history of my account and they told me I can do deposit and I did the deposit and then I call customer service and get... Read more

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Boa put $2,900.00 in the wrong account and won't give it back Add comment

Terrible service on the Bank of America in Everett/Ma. 19 people on the big line, we wait 1:38min for the services at cashier, terrible bank terrible service. The bank change the manager, but the poor service still at bank :( unbelievable unbelievable unbelievable Add comment

  • Apr 21
  • Banks
  • Los Angeles, California
  • Debit Card
  • 10
  • REVIEW RATING 4/5

It was around 1AM and I was running extremely low on gas so I find the nearest gas station and swipe my BoA debit card. Turns out, the gas station was closed and rejected my card. I pull up to the next gas station (which only accepts debit card and I have no cash on me) when I get an email from BoA saying they detected unusual behavior with my account and put my card ON HOLD until I sign in... Read more

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  • Apr 20
  • Banks
  • Mechanicsville, Maryland
  • Home Mortgage
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

I have had a 15 yr fixed mortgage with BOA for over 6 years now. My wife and I have paid very timely and sometimes pay ahead when we have the money. I paid my April mortgage payment on March 31 and when I got my April bank statement...surprise...they had charged me $30 as an "Expedited Payoff Service Fee." In other words, being a good customer and paying them before the payment is due triggers... Read more

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  • Apr 19
  • Banks
  • Fredericksburg, Virginia
  • Positive Experience
  • 5
  • 5
  • 14
  • REVIEW RATING 4/5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with transferring money from the accounts and the only fees I have with them, is if I allow my monthly balance to drop lower then what they stated to keep me from paying fees on the accounts. I am not sure how everyone on this site got such bad reps but the ones in VA are so nice and... Read more

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Bank manager was rude and belittle me because i asked one question....Why do you only have one teller on a Friday....She accused me of disturbing the other people in line because i said they have no tellers to wait on this line.She needs to be fired for poor customer service. Add comment

  • Apr 15
  • Loans and Mortgages
  • Chesapeake, Virginia
  • Mortgage Transfer
  • 18
  • REVIEW RATING 3/5

When I took my mortgage out with BoA, I was told that my loan would not be sold off to another company. After 4 years (with no late payments) my loan was sold to a relatively unknown and very low rated mortgage company on April 02. I did not receive notification of this change or any instructions on how to make payment. I figured out about the change when I made several attempts to make my loan... Read more

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  • Apr 10
  • Loans and Mortgages
  • Chicago, Illinois
  • Mortgage Refinance
  • 15
  • REVIEW RATING 4/5

Every week I get two to three solicitations to "refinance" my mortgage. Unfortunately, the costs of refinancing make it not worthwhile to do so, as I have been making extra principal payments and in fact could pay the whole thing off. The same thing happens monthly when I walk my mortgage payment to my local bank. Apparently, this institution doesn't understand why it would *** me off to pay such... Read more

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