Bank Of America Complaints and Reviews

1.8
  • Nothing poor customer service3 votes
  • Poor customer service2 votes
  • Online ability2 votes
  • Customer service5 votes
  • No resolution available3 votes
  • No reconsideration offered3 votes
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I was charged outrageous fees. Had my account type changed without my knowing. Awful customer service. Add comment

  • Mar 20
  • Banks
  • San Francisco, California
  • Account Statement
  • 40
  • REVIEW RATING 4/5

I have been a Bank of America customer since 1949 and have had up to three accounts at a time with the bank. Yesterday, March 19, 2015, I dropped by the Sunset Branch on Irving Street in San Francisco to get my checking account balance and was told by the teller that it was under $10. I knew that was not correct and questioned the teller again, but he gave me the same answer. Rather than argue... Read more

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  • Mar 17
  • Banks
  • Webster, Massachusetts
  • Debit Card
  • 15
  • REVIEW RATING 3/5

The new boa debit card my branch proudly issued to me last month was not accepted at any atm or vendor on my recent trip abroad. The branch manager knew I was travelling but failed to inform me that the chip in the card would not work outside the usa. I had placed a travel alert on my account in advance but that was not the issue. I had no access to cash for the entire trip. BOA phone service was... Read more

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I went to my banking center during my lunch and the drive thru was closed. I went inside to find out why. Found out that they would be closing the drive thru for lunch. WHY!!!! I only have 30 minutes for lunch and don't have time to park and go inside. Really made me mad. Thinking of changing banks to one that has a drive thru open at my lunch Add comment

  • Mar 15
  • Banks
  • Bellevue, Washington
  • Credit Card Transaction
  • 21
  • REVIEW RATING 4/5

I have a ~ 800 credit score. I pay my bills. And I am a dual national, who constantly buys tickets in the UK for family trips . I tell B of A this every year. They are dummies ! There is no flag or tag for this in their system. So every year, I buy tickets online.. and as as soon I buy from two different airlines,but use my Alaska Airlines Card, their system blocks ALL transactions. Then you... Read more

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  • Mar 14
  • Banks
  • Dallas, Texas
  • Cash Deposit
  • 28
  • REVIEW RATING 4/5

January 27th I made a cash deposit of 1600 dollars and the atm only counted 300. I called the number on the atm and they credited my account for the 1300.Today I deposited 1000 dollars and they take it!! I get online trying to figure out why and they had removed the credit! Now I know atms have cameras. I am pissed this is now 2300 dollars they have stolen for me. Are there any lawyers out there... Read more

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One teller inside bank!!!! One mother *** teller????? What the *** is wrong with this bank??!!!!??? Do not get a account with this bank. They are greedy and don't care about employees or customers Add comment

  • Mar 03
  • Banks
  • Elberton, Georgia
  • Checking Account
  • 28
  • REVIEW RATING 3/5

I called to find out how my phone can maybe do widow program and he kept saying you need to submit authorization from my mother. I said I don't want their information(I know it)...I just want to find out about the program and if what paperwork she would need!!! I am so pissed right now. General information about current programs and if she would qualify is private information??? So don't go... Read more

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  • Mar 02
  • Banks
  • Long Beach, California
  • Military Discount
  • 19
  • REVIEW RATING 4/5

We have had our accounts for decades, and were told that active and 100% disabled vets were eligible to waive the monthly service fee. As instructed, we brought our paperwork to the branch and copies were forwarded to the military unit of the bank. After 2 more months of fees, we were told they wouldn't honor it after all, as they only waive fees in cases of extreme financial hardship. I said... Read more

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I'm do mad we have had a business acct for 20 years. And it. Has mine and my x s name it and when we spit up he hAS the acct..and I have a new acct. And had to pay him some money after we spit up...so I had to write him 2 checks a week for 8 weeks and the closed his acct the said it looked like fraud....the could of ask first... Thank you boa... Add comment

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