Bank Of America Complaints and Reviews

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  • Customers like
    • Online ability4
    • Courteous agents1
    • Name removed from black list1
  • Customers don't like
    • No resolution available8
    • Customer service7
    • No reconsideration offered6

  • 23 hours ago
  • Banks
  • Lewisville, Texas
  • 6
  • REVIEW RATING 3/5

I tried to cancel my extra checking account and my savings account because the monthly fees were really adding up. The customer service agent handling my phone call was extremely snooty, high handed and rude. I called again that same day and experienced an amazing associate who helped me immediately. However, that evening I discovered the first associate had cancelled my debit card associated... Read more

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  • 1 day ago
  • Banks
  • Fee Schedule Increases
  • 1
  • 1
  • 9
  • REVIEW RATING 3/5

2015-AUG: More fees coming from BofA to vacuum the remaining cash from their customers. Changes to your account service fees: In the next few months, you will see changes to some banking fees that may apply to your checking, savings and CD accounts. Before these go into effect, we would like to explain which fees are changing, when they are changing, and also let you know about steps you can... Read more

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More Stress and abuse from BOA. This company should rot. So abusive, lying and non Customer oriented. Add comment

  • Aug 29
  • Banks
  • West Palm Beach, Florida
  • Banking And Customer Service
  • 10
  • REVIEW RATING 4/5

I am disappointed that BOFA has decided to have most if not all services go digital through electronic teller and not live persons. As it was explained to me this is going to be the entire banking industry trend. No tellers yet live teller machines. These machines are awful and there is not privacy. MONEY IS A VERY PRIVATE MATTER!!! Yes, I can use the disgusting earphones if I use the... Read more

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  • Aug 28
  • Banks
  • Lauderhill, Florida
  • 11
  • REVIEW RATING 4/5

I by the Bank of America this morning at Commercial Blvd and 441state rd 7 to cash a cheque, the cheque was over a thousand dollars. So the teller called for the manager to approved the cheque to be cash, the manager asked me for a next I'd from another bank. I asked for what reason. Because I always cashed my cheque here and never have a problem, till now you are trying to give me . He told me... Read more

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  • Aug 19
  • Banks
  • Glen Burnie, Maryland
  • 2
  • 2
  • 27
  • REVIEW RATING 4/5

Last year BOA charged four overdraft fees on four small cash transfers between mine and my fiance's accounts. ($2-4 each transfers) They had put a gas charge on my account dated a few days earlier so they could get those fees. I called and the rep could not give the fees back. He transfers me to a supervisor who was extremely rude and I LOST IT with him because that money they took was supposed... Read more

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A reference letter requested is only available after 2 days. After 2days, to get the letter, had to be *** to pick God *** letter for 30min. Very poor customer service. There is no care for customers at all. The employees expect to be paid for this low service quality. Guess it's time to automate more banking needs and layoff employees. Add comment

  • Aug 13
  • Loans and Mortgages
  • Bank Of America Home Equity Line Of Credit
  • 17
  • REVIEW RATING 4/5

For a bank that coerces its customers to do everything electronically and not with an actual person- snap app, atm, paperless statements and notifications, chat online, or go through menu after menu of choices via telephone, they put an undue hardship on their HELOC "customers" who want to pay from anything other than a BoA account. To set up such an auto draft you have to request to have a... Read more

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  • Aug 07
  • Banks
  • Arlington, Virginia
  • 12
  • REVIEW RATING 4/5

on any regular day, i was on hold for 30min AT A min. On a busy day, it could be longer than an hour!!! I ONLY call them once a year on maybe emergency issues, then it takes FOREVER!!!! WHO HAS TIME TO WAIT AN HOUR TO SPEAK TO SOMEONE ON SOME *** BOA FEES???? The reps are polite but that doesn't solve the issue!!! CUT the wait time or I'm out!!!! Extremely crappy service!!! on any regular... Read more

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One line at drive throught ... line in lobby only one teller for both. The thing that made it worse is there was 4 employee in lobby area. Please give me a call 5125768458. Add comment

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