Bank Of America Complaints and Reviews

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  • Customers like
    • Poor customer service3
    • Online ability2
    • Courteous agents1
  • Customers don't like
    • No resolution available6
    • No reconsideration offered6
    • Customer service5

Poor customer service! I walked in for a replacement for my card. I waited for an hour, while the employees were chatting and laughing. I'm taking my money to another bank. Add comment

I was resently asked why i dont use banks is because they are scamers why would i need a middle man to hold on to my money right. its got to be a easier way why cant i leave my money in the bank with out paying a monthly matinece fee or a pesky overdraft thats why im going to make up my mind and decied what i want to spend my money on. Add comment

  • May 18
  • Credit Cards
  • Vacaville, California
  • Credit Card Acccount
  • 17
  • REVIEW RATING 4/5

My wife and I have had (2) Bank of America credit cards for well over 17 years. My wife lost her job a few years ago, and we acquired high balances on the cards ... however, we also maintained an excellent payment record. We recently sold a rental property, and used the funds to pay off all of our credit card debt ... which meant both B of A cards had a $0 balance. The following statement, B... Read more

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  • May 17
  • Banks
  • Cherry Hill, New Jersey
  • Check Cashing
  • 16
  • REVIEW RATING 5/5

I had a terrible experience with Bank of America yesterday. It was the branch located on Route 70 , also known as 22 W Marlton, Pike, Cherry Hill, NJ. I just moved to Pennsauken from Lindenwold recently and did not know where there was a Bank of America closer to my house, so I found this location online and went there. I had the hardest time finding it because Mapquest sends you all over the... Read more

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  • May 15
  • Banks
  • Westerly, Rhode Island
  • Checking Account
  • 13
  • REVIEW RATING 4/5

My husband made an accidental mistake online with a credit card payment, and instead of reinstating the money into our checking account to avoid our overdrafting our account, bank of America stalled causing us to bounce several checks, have High, penalties, and suffer embarrassment. Needless to say, two times B of A reps incorrectly processed our claims, delaying further the reimbursement. I... Read more

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  • May 14
  • Loans and Mortgages
  • Mortgage
  • 12
  • REVIEW RATING 4/5

I have been trying to do a short sale on my home for 2 years. The first year, I was told that because I am in Bankruptcy (Keep in mind my home is not in bankruptcy), that I would not be able to do a short sale. I then filed a complaint after a year of frustration. After the filing of the complaint, a rep for BOA called to help with the short sale. Everything was going great, appraisal was done,... Read more

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  • May 11
  • Banks
  • Kansas City, Kansas
  • Drive Through Banking
  • 18
  • REVIEW RATING 4/5

I went to your branch @ 78th State Ave.Kansas City,Kansas. I arrived in the drive thru @ 11:03 a.m. All three stalls were lined up with cars.Finally after waiting 50mins,I pulled up,and sent my request into the teller. Finally @ 12:09p.m.she finally returned my request,and I drove off,very,very upset!!!. I would of went into the bank,but like always that again is a 20-40min wait. Then of course... Read more

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  • May 09
  • Credit Cards
  • Phoenix, Arizona
  • Credit Card
  • 21
  • REVIEW RATING 4/5

Been a customer for 20 years. Second time in 2 weeks BOA disabled my ATM for "security" purposes. They say there was "unusual activity" but the ONLY activity was my attempt to withdraw $40. The first time they disabled my card and I had to wait 5 days for a new one. Now, the new card, after 3 transactions over the week ... I went to get some extra cash for Sat night. The ATM flashes the... Read more

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  • May 08
  • Banks
  • Walnut Grove, California
  • 11
  • REVIEW RATING 3/5

I would just like to know why you even have phone numbers for your local branches, you can't get through to any of them no matter how many attempts are made or what time of day it is you just don't get through to anybody. I am in California I have tried several Sacramento branches and the one on Kettleman Lane in Lodi and it rings and rings and rings and then I get transferred to a central... Read more

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  • May 04
  • Banks
  • Baldwin, New York
  • Contract
  • 2
  • 2
  • 27
  • REVIEW RATING 4/5

On Friday April 30th Geico withdraw $177.00 out of my account. My account was already low on funds. So now there was a $-177.00 dollars in my account, Bank of America usually waits a day before adding a withdrawal fee however since it was Friday, I am assuming they added the fee to avoid the weekend. So today I called BOA to see if I can get the fee waived, like I have done in the past. However,... Read more

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