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1.7 Based on 141 reviews
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  • Customers like
    • Online ability 7
    • Courteous agents 4
    • Teller service 1
  • Customers don't like
    • Customer service 17
    • No resolution available 9
    • No reconsideration offered 8

41280260 loan was approved. Boa called me I uploaded documents. Then the very terse guy on the phone told me i had answered 4 credit bureau questions for id wrong. I asked him about that because one asked about my auto loan and I selected 60 because I just bought a different new car last week. The credit bureau shows my old 48 loan! He said nothing they could do. I uploaded the registration the payoff letter. I could get them anything they... Read more

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I've been a customer with BoA since high school. They've been my checking and savings account for years. Their customer service is abysmal and should be avoided at all cost. They don't care at all about their customers and account holders. It takes forever to find someone who can "help" you - and I'll use that term loosely. I've had to request address changes just to put my mailstop on my accounts many times because they keep changing it back.... Read more

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i am phuong truong the customer of bank america for 12 years. i have many accounts with bank of ameria: personal accounts, saving accounts, business accounts, car loans, home loans. i am happy with bank of america in a long time. however, 2 months ago, i would like to get a home loan equity. i called to loan service. i got pre-approved with conditions. my loan number is 995161031115160. i got the first letter asking me to submit all the... Read more

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Bank Of America - Review in Banks category from Murphys, California
1 of 2

So I deposited $4000 cash and have a deposit slip. This morning my BOA account is overdrawn. They processed it as a withdraw. BOA admits their mistake but won't fix my account immediately. They tell me they will call and update me of the status by 5:00...Thats customer service at it's best. Now I have to fight to get them to acknowledge MY money and I cant access my funds. Shame on you BOA. Why can't customers charge you a very large fee when... Read more

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Made deposit. Didnt show date did. Rediculous! All managers can not help with email; showing deposit confirmed. No help from any customer service escallated to Executives. Poor management period . I will never use Bank of ? (America) for anything. Plan to have relatives pull out all all.. Move on...this financial institution? Ran by bunch of total idiots. No security there. Tried but failed miserably. Hope CEO gets this; tried to... Read more

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Update on my Bank of America issue.Good news my money has been credited.Yeah!! The rep who was assigned my case Jody was very helpful.Thank you Jody

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I've attempted to transfer money to pay down my mortgage and made a mistake by trying to make payment online. I called in and tried to get it removed. TO my surprise, I spent 2 hours and few minutes on hold and being transferred by customer service reps. There was 1 rep by the name of Katie that was most responsible. The first rep I spoke with had no idea what I was talking about. The second rep from mortgage transferred me back to regular... Read more

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Run, do not walk as fast as you can away from the Mukilteo branch of Bank of America. They tellers have lost any sense of the meaning of customer service. Please ignore any positives about this branch. They are either freak occurrences or aberrations. On top of this, the manager is not friendly or helpful in any way. If you try to complain about the lack of courtesy you received, he will respond to you with the same lack of servility. I guess... Read more

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They never pick call. They never respond. And if you talk to them, they talk like we are slave of them. I went to Phoenix- Tatum Bank of America branch to request for Bank Verification Letter. They submitted my request and ask me to call and then come on Tuesday. I keep calling them for three days and no one picked the call. When I sent an email, I got a call saying that Banker have not received any communication and I have to come to office... Read more

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I am a 35 year retiree from Bank of Boston. I received a letter from Bank of America January of 2015 to re-apply for my existing equity line of credit. I have this line of credit for many years with an excellent credit record. I went to my branch in Wilmington MA showing letter to the loan officer and obliged to help with a new equity credit line for me and wife. I gave him all my personal records. My complaint is I was tossed around for... Read more

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