Bank Of America

So I purchased some bitcoin mining App on google play, The app kept quitting (I purchased a 12 month subscription), Which I assumed would run for twelve months, And supposedly I purchased it on sale, instead of 1200it ended up being 363.36, I also purchased a couple little packages under a hundred dollars. Those quit working also.

Now they all show expired, so they don't even run anymore And that was only after like a week or two. They're supposed to have 24/7 Customer service yet I have to email them through their site. And they don't get back to me for days. So assume and believe it to be a scam, Not to mention the fact that when it was working.

There's no way. I was ever gonna recover the money that I spent even at the sale price. So falty advertising, Bad apps, Wanna email the company. They said that things weren't working because of hackers and something else that wasn't good..

So I wanted to refund. And I asked for this refund like two days after purchase. Will bank of america since I couldn't get a hold of the crypto place, I initiated a charge back in which they denied a originally. A couple days ago didn't really give me a good reason and It already shows me funder that Google Play.

But they say my financial institute denied Processing the refund. So you would think that Bank of America would have a message center that you can communicate with them on. But they don't for businesses So I have to pay for faxes to go to them, And it's taking forever as a small business. I need that those funds to operate.

I've never had a bank. Take this long for charge back and refuse to give temporary credit.

If you don't already have a relationship with Bank of America, I strongly recommend that you not initiate one.

I have been a customer for more than three years. It was a huge hassle changing banks for my personal and business account.

I don't want to endure that again, so I am kind of glued to Bank of America.

However, if I had known how poor they are in so many regards, I never would have switched to this bank.

Their technology -- website and mobile -- is horrible. Technology is my business, and I have been involved in designing and testing computer systems for nearly 50 years. Whoever is in charge of Bank of America's customer user experience (UX) should be fired for cause.

Their corporate structure is divided into teams which support business customers and teams which support individual customers. If you have your own business and have your business and individual accounts at this bank, you are likely to experience all sort of problem.

Those problems begin with getting conflicting information from the banks two teams.

One team will tell you one thing to do. The other team will give you conflicting instructions.

I ended up with FIVE usernames to log into one or both of my two (2) accounts. FIVE (5) logins for TWO (2) accounts. This was how they told me to meet my needs.

On December 27, after about two hours on the phone -- including lengthy wait times during multiple transfer -- the last person told me that I only needed one login to meet all of my needs.

That person deleted the four (4) logins which (I was told) were unnecessary and causing problems.

Today, January 2, it was clear that person was clueless. I spoke with four (4) different people over the course of two hours. That is two hours that I am not making any money. One person had a solution.

He wanted to add back one of the deleted logins! That did not work. So, I was transferred again -- another long wait -- and that person said that I needed to add back another of the deleted logins and remove the login that the first person resurrected!

I think that things MAY be sorted out now. However, it is clear that the "associates" you speak to at Bank of America are very poorly trained.

Today, when I told a supervisor on the individual support team about the series of problem I have had over the past week -- including three and a half hours on the phone -- he said that he can deal with training issues on his end (individual accounts), but he has no access to do anything about the business support team.

This is why Bank of America is horrible.

There appears to be no mechanism that exists, that their employees are aware of, or that their employees are willing to use to make sure that their employees are coached and retrained when they screw up.

So, at Bank of America, there is no way that the individual account team and the business account team can work to make sure that both teams are well trained and do not waste customers' time.

I am sending a copy of this to the CEO of Bank of America. My guess is that I will not get a meaningful response.

I am confident that they will not reimburse me for 3.5 hours of my time wasted due to their organizational problem or the inappropriate actions which their poorly-trained staff took.

Again, if you don't already have a relationship with Bank of America, avoid one just as you would avoid a serious communicable disease. There are better choices.

I walked in with to checks drawn on your bank. One for $112 and the second for $5000.

The teller would not confirm the funds were available. I tried to cash the $5,000. I was told it was over the amount for non customers. Okay, I then tried to cash the $100 check.

I was told there was a $8 service fee for non customers. I wanted to use the $100 check to open an account. I was informed that I needed to make an appointment. Are you *** kidding me ?

You obviously do not want my business. I am shocked, appalled, insulted, pissed off and flabbergasted that you do not want customers of my caliber. I deal with above average funds on a daily basis. Are you sure you want to push upper middle class individuals away?

This story will be throughout the company by weeks end ( December 1st., 2023 ) I assure you I am Gladely going to inform and strongly suggest to all my clients and colleagues, to not support or encourage use of your business. Donald Wright 11/22/23

There is no longer customer service at BoA. It is a joke because the people who eventually answer the phone are rude, never answer your question and hang up when they don't want to deal with you.

I am sure working for the worst bank in customer service sucks. I called in to ask for help with a problem about access to online statements from Merrill Lynch and THREE agents just said that is not Bank of America- fine so when I ask for how to reach Merrill- they hang up.

I ask if there is a supervisor who can help before getting into the issue to prevent being hung up on- they do it anyway. So if there is customer service at Bank of America I have no idea how to access it- the phone numbers obviously are a bad joke.

Bank of America has the worst fraud detection system and worst of the worst customer support. Hands down.

This is from my three decades of experience on dealing with many banks. I buy a meal at McDonalds and in 5 minutes buy another meal in Chick-Fil-A for the other hungry kid returning from a practice with only one card in the pocket. They decline my charge without giving any explanation and never give an option to approve or deny the charge through the BOA app. I have every single fraud notification turned on from their app.

It does not matter. This has happened like 20 times in the last few months. Theres enough fund in my checking account, I have a pretty decent corporate America job. It does not matter, they get pleasure on embarrassing the customer by not letting them use their own freaking money when they are waiting at the long line with a hungry 5-year-old kid.

Then you call their dreaded customer support. Wait on the line for 30 minutes. Derrick and a few other fraud specialists are great on hanging up on customer. BOAs fraud specialists are eating their own *** No empathy, no understanding of customers valuable time, they think everyone who is calling them is a fraud.

This fraud department dude cancelled my ATM card two months ago without giving me an explanation when I called to dispute ONE charge for the service that I cancelled and the company was still charging me. Fraud specialist *** I had to redo 10 different auto-draft payments and wait two weeks to get the new ATM card. Then you keep calling back, get a supervisor, they promise you it would never happen. Happens again in a few days - denying me from spending my own money at the same city in Dallas.

This fing bank is by far the worst of the worst and has been nothing but a worst nightmare. No comparison, no remorse in exposing this third world kinda service provider and so-called one of top three banks in the U.S. I dont know how the F this bank is still serving people. If the leadership of this bank is seeing my review, they are clueless whats going on with the failure on every level of serving their clients.

Such a freaking embarrassment of using the word Bank of AMERICA.

Epitome of total nonsense compliance, risk versus customer focused banking system. They should be named Bank of the deep *** La La Land Nigeria.