Bank Of AmericaComplaints and Reviews

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1.7 Based on 148 reviews
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  • Customers like
    • Online ability 7
    • Courteous agents 4
    • Teller service 1
  • Customers don't like
    • Customer service 17
    • No resolution available 9
    • No reconsideration offered 8
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I arrived at drive up at 8:55. Bank opens at 9. Car was already waiting in line 1, I went to line 2. At 9:05 I figured they were a little late. At 9:10 I called inside to remind them to open. They said there was a sign in line 1 to come inside, they were short handed and not opening drive up. I was in line 2 where there was no sign. The elderly lady in line 1 could not read the sign. (It wasn't very large) The elderly woman at line 1 could... Read more

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I have been trying for many months to set up automatic payments on my credit card. But Bank of America online banking supervisor DAN MARTIN!! tells me I can't. Because I need to work with my ex husband to get him to remove bill pay. How? My ex screwed me over and stopped paying my account which screwed with my credit and got my account closed. They keep telling me that my privacy and my credit card information will continue to be sent to my ex... Read more

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I stayed on the line to talk to customer service to transfer money from my checking to savings. After 10 minutes I gave up waiting and hung up. That's ridiculous! Why should it take that long to do such a simple thing? This isn't the first time that I had problems dealing with customer service. I'm still waiting for Bank of America's acknowledgement that their handling of Form 1098 is incorrect. They added my CPRA fees to property tax... Read more

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Words cannot express the frustration and aggitation I have. I was trying to help my 83 year old mother with some questions in regards to her charge account. We were on the phone for 3 hours !! sent to at least 5 different people and lastly was told a manager would get back with me... that was 3 hours ago... I know customers are a dime a dozen but this has been a very bad experience and once her business is done, I nor her will hopefully not... Read more

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Was suppose to receive a refund, contacted the person refunding me and they showed a receipt verifying they had sent it. Called BOA, the girl said she couldn't see anything posting but let her transfer me to someone who could look better. Waited 40 minutes to eventually be hung up on. Called back, to be told that's all they can do and that I just need to watch my account.... Uhm what? Just watch and hold my breath and hope it comes? TERRIBLE... Read more

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I live in west boylston ma will no longer us that branch very rude customers service so when to branch in Worcester do not appreciate getting in line waiting my turn and being asked what my bank business is I was making a withdrawal of a substantial amount I was told to use atm it really isn't anyone in line business why I am there which the ladies questions were. Heard by everyone I value my personal Financial business obviously bank of... Read more

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Bank of America representative always telling you something and you find something different especially charges not supposed to be on your account and then you see the money been taken already like I lost my card and I requested a replacement and I asked the representatvie is there any fees for expidite the sevice he said NO Fee and I asked him twice and I recorded plus all their calls recorded too but after I received the card there was 15$... Read more

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Had the unfortunate need to speak with BofA today. They sent me new credit cards stating my existing card "may have been part of a data compromise at a merchant where you do business." Well, if I need new cards then wouldn't it be nice to know WHICH MERCHANT may have been compromised (so I could be more careful with them in the future)? So instead of telling me this in the mailing with the new card I had to call them and ask. Customer Service... Read more

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I have 12 accounts with this bank. They consist of 3 Merchant Accounts 7 Business Accounts and 2 Personal Accounts and I cannot get a live person to help me resolve a technical issue to merge one of my Merchant Accounts with another two that are already merged. I have now been on the phone for 1 hour 30 minutes and counting. I have been passed between 4 people two, of which are "Supervisors" and the dept I need has no phone and the BofA people... Read more

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9th in a line of 12. This happens every day. 2 tellers and the management standing around watching. It takes 15-30 minutes to get to the counter. Unacceptable customer service. When you get to the counter, service is great but this is the new normal. Not enough staffing for times they KNOW are busy. Snap out of your cheapness bank of america

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