The Bank Of America commercials promotes their supposed wonderful customer service and policies, I DON"T THINK SO!! They called me and wanted a payment, I was less then thirty days late. They offered to waive the late fee, so I made the payment over the phone. They put me on hold while it processed, the rep gets back on the phone and states " OK your payment went through and just so you know I also charged you a $15 dollar phone payment processing fee" I told her I had I know that I could have just paid on line for free, I told her I wanted the fee reversed because she have OK to accept the pay by phone fee. She puts a "supervisor" on the phone and of course he gives the song and dance speech. "She is knew and I will be sure to talk her, this will never happen again, etc etc.


  Be first to comment this article
RSS comments

Comments on Bank Of America Commercials are lies!!

Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.

Name:
Comment:



Code:* Code
I wish to be contacted by email regarding additional comments