Pissed Consumer - Bank of America hosed me

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Bank of America hosed me

Feb 11, 2008

Bank of America complaint

This seems to be how BoA makes their money.

I have a secured Visa card with an annual charge (although the paperwork that I had originally signed had led me to believe that there would be no annual charge). No big deal right?

Well, last year in March I received my first charge of $29. It wasn't until a few months ago, in October, that I finally got rid of it. I initially paid off the original charge of $29 over the phone. That accrued a $15 pay-over-the-phone charge. No problem, I opted to pay that over the phone at the same time.

Several months later, I logged onto my BoA website and found that not only had the $15 charge not been paid, it had doubled to over $30 in late fees. I never used the card so never thought to log on, and they hadn't been mailing my statements to notify me of a balance like they should have been.

I called them and paid it again, once again asking to pay the $15 charge right there. This time, they took the extra $15. Unfortunately, they did NOT take money for the $1.50 finance charge. Again, no statements, and I eventually had to open up online bill pay with my other bank (who I actually trust) to pay the finance charge.

Almost a year and over 75 dollars to pay an original $29 annual charge on a card that I thought didn't even have an annual charge. Just this month, I logged on in a fit of randomness, and found, in the start of a wonderful new cycle, another annual charge of $29, again with no paper statement mailed to me. I can only wonder the devious ways they plan to hose me this time around. I plan to dump this card ASAP, and will never look back.

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