Bank of America New NSF Charge

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Apr 1, 2008

Bank of America complaint by Patria

Every bank of America customer should move their account(s) to credit unions. Effective 3/1/08, B of A will charge a fee for items that were authorize for payments while there's not enough funds in your account. It does not matter if a deposit has been made to cover those items in time for the pending items to clear. I was told by the manager of a branch that B of A is the last of the big banks to adopt this. They claimed that notices were sent out with the statements. When I told them, I don't get paper statements, I was told, I should have checked my statements on the web site.

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Comments (6)

1. Written by Dave, on 17-06-2009 20:56

Thank you for continuing to ***... your *** mistake just paid me for the week. Learn to add and subtract from your children. They probably do it better than you.

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2. Written by Unhappy Customer, on 10-09-2008 11:10

I agree with most of you. BofA puts the higher amounts thru first so when you get to the smaller amounts they can charge you $35 for a $1 item. Yeah we are responsible for our own accounts but come on.... BOFA CS REPs job is to make money for the bank....What better way than to take advantage of people who live paycheck to paycheck? Today was the first time I actually got charged a so called special handling fee for a pending item. That threw me for a loop. I too had no idea. There is no way to know what item you're being charge for without calling the bank. At least when the items are in the red you know. And don't you charge the same $35 fee even if you have overdraft protection BofA?

Not a happy customer. Ready to switch banks!!!!!!!

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3. Written by MR.X, on 09-07-2008 20:01

CS Rep, Your company is a big company but is because of all the od charges that you give and your fraud department ***. Want to know why? Because when I submitted a claim about an unauthorized transaction your bank took the longest to send me a letter about what the status was about the dispute. I will never do bussiness with your bank again. My dispute was denied because you people at the branches need more training and I had to go inside your location more than five times trying to fill out the right forms. I have a company that it's growing and I don't need a bank like this taking money and not be there for me. YOUR CUSTOMER SERVICE DEPARTMENT SUCK(need more trained people to answer the phones and give correct information) MR.X 210

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4. Written by Nancy, on 21-05-2008 09:00

Hey cs rep, I get my statements in the mail and so does my husband. Neither of us received these so called letters. And Bank of America changes their policies every day as it suits them.

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5. Written by CS Rep, on 11-05-2008 19:19

This is called DON'T SPEND WHAT YOU DON'T HAVE. Why are you authorizing things when you know the money isn't in there yet? No one wants to be charged fees, but no one wants to wait until they have funds to buy things, and then they blame the bank. BOA didn't force you to overspend, that's your own fault. And no they weren't just sent with statements. They were separate mailings of just the new disclosure and a letter, sent TWICE to every customer long before it went into affect. The problem isn't the banks trying to deter people from overdrawing and costing the company money, it's the customers who manage their own funds with common sense and want to blame everyone but themselves.

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6. Written by Pissed82, on 07-04-2008 13:52

Wow I wondered what happened!

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