Pissed Consumer - Online banking customer service from overseas

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Online banking customer service from overseas

Feb 13, 2008

Bank of America complaint

When I wrote from Thailand that I needed a "duplicate" ATM card, they put a hold on my card so there was no way to get cash. After writing them they kept giving me 800 numbers to call through an ATT operator who asked for an ATT credit card which I don't have...I was then told by ATT that 800 calls cannot be made from Thailand!!I then tried the toll number and was not able to "hold" for 20 minutes from here....I had my daughter in Oregon call and she was disconnected 3 times..Now, no card and no money...........

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Comments (1)

1. Written by banker, on 23-07-2008 12:20

it is really horrible that that happened to you. Did you notify the bank that you were traveling to Thailand before leaving? You need to do this so that they do not think that someone is trying to fraudulently trying to get at your money. There is a lot of overseas fraud going on right now.

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