Apr 7, 2008 Bank of America complaint by Pissed82 |
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Before I write this I will admitted that I am no good with budgeting my money! Okay now we have that out the way
On March 28, 2008 I went to Bank of America Hyde Park location to close my Keep the Change savings account. The person who helped me is Robert P. Before closing the account I asked him what would happen to my paycheck I was expecting a direct deposit on 04/01/08. He said “the check will be sent back to your employer, that could take up to two weeks and to have my employer cut me a pay check”. He gave me receipt of the account being closed.
On April, 1 2008 my employer cut me a paycheck because we where bother under the impression that my check would come back to the job. Well on 04/04/08 I went to BOA online to check my balance and behold my savings account was still open, active, and two charges hit my account. When I called BOA customer service the rep advised me that if my account was recently closed that my direct deposit could and did reopen my account and it would remain open until I reclosed it and apologized for me being misinformed. When I asked what I should do because my employer had already cut me a paycheck per the BOA Hyde Park rep she advised me to do a Direct Deposit Reversal.
After our phone conversation I went to the branch to show the rep that close my account what had happened. And according to the other reps at this branch the guy who assisted me was the branch president. When I told him what had happened he said he didn’t know this could happen and there was nothing he could do. He could reclose the account and cut me a check for whatever was left of my paycheck. My only argument was if I had know that my account would reopen I would have left this account open and pulled my money out after my direct deposit hit. Instead of having to make two trips to this branch. Being out $155. Having to explain to my employer that he paid me twice and part of the money was gone due to other posting in the account and that I had no way to repay him the remainder money because I paid my bills and rent with my paycheck.
Sorry I don’t have money saved in my keep the change savings accounts its seems like I did everything but saved with this account.
Question why would you give someone four check books for a savings account?
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