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OUR GREEN PAPER DRAGONS On the day of February 18 2016, our home of 10 years caught on fire in the middle of the night. I thought the worst part was over that night. Not after a few days, did I start noticing that nothing about the situation was going to be easy. Not...
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Anonymous
Jackson

I'm sorry about the loss and damage to you home. That is an awful experience.I'm also afraid that if you've handled things in the same rambling, incoherent manner with which y...

Bank of America, with whom both of my parents held accounts, demonstrates exceptionally poor customer service. When my father passed in 2015, I accompanied my mother to our local branch to file documents, such as a beneficiary letter of request along with providing...
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1.0
I didn't like
  • Inability to reach competent staff to resolve a claim
#1033323
Reply to reviews
Bank of America customer service for bank and for NEA. Mast4carf is practically nonexistent. I have n Been on phone 40 min trying to find out why my charge was refused and my card blocked. It wasn't because I owed them money or an out of city charge so why? Why are...
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Short Review for April 26, 2017, Pc_order_processing

#1039474
Deposit check put unnecessary hold
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Bank Of America Customer Care Review

#1030252
2.2
Rude African American Customer Service almost all of there customer service are rude they should really monitor all the calls and hear that there emplyees love to say things to feel better about themselves. I'm polite I say thank you then I'm being called retart by the African ghetto guy that hates himself and sounded high on the phone because he's *** on debut card claims department.
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Short Review for February 27, 2017

#1014357
The wait time for a teller is absolutelty ridiculous at this branch in newark nj. Only 2 tellers working and when I arrived at the branch one teller was out to lunch. Leaving only 1 teller to service over 15 people waiting on line. Wait time standing in line over an hour. Rediculous
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Bank Of America Manager Review

#986429
Terrible customer service , from the branch manager in palm beach at the location where I've banked & lived for 25 years
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My husbands employer pays via Bank of America Money Network. I went to open a checking account with Bank of America and wanted to transfer $ 50.00 in funds from Bank of America Money Network to my Bank of America Checking account. Ten days later still no money. Bank of...
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1.4
I didn't like
  • Remove funds before transaction verified
  • Lack of on site customer service
  • Does not notify customer of a failed transaction
#1026222
Reply to reviews
The bank of America branches are horrible when it comes to answering the phone lines. Customers need to speak directly to someone at a home branch sometimes and there are several branches that hear the phone ring but personally choose to ignore it. I'm really sick of...
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I received a statement for $7,279 approx. and paid it off 2 days before the statement date. It turns out no matter if you pay in full what they say your statement is, they are going to come back the next month and charge you interest for paying off what they indicate...
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3.2
I liked
  • Customer service rep tommy from montana is the best you have
I didn't like
  • Tell me up front the real total including interest
#1019905
Reply to reviews
With due respect to U.S courts, and court orders, few days back I was involved in garnishment case which was based on a completely false assumptions. Anyhow my issue is not the court judgement against my company at all here. I'm trying to send a message regarding Bank...
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Anonymous
Anonymous

I have no use for any monster mega bank, so you would be wise to change to a local, community bank. You will never get the money back, anyway.

1.0
#1019085
Reply to reviews
Good Afternoon I work for a law firm that represents Bank of America in matters concerning foreclosures and mortgages. Please email and/or call me, Bank of America is striving to help all of their clients. Please contact me and I will do my best to assist you with any...
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I was on hold for 55 minutes waiting for a supervisor because I was lied too, no one ever answered me. I will NEVER do business with Bank of America again.
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Anonymous
Anonymous

Why on earth would anyone do business with BOA???

Anonymous
Tom

Still sitting on hold 55 minutes later to get ATM issue (ate the check) resolved after Kings Lake Blvd, Naples employee Josh said they cannot assist (where the ATM ate the che...

If you have a BOA Visa and thought you could put money on the card early to cover spending ahead of fees. Think again. They stole 190.45 out, using the term Credit Balance Refund Debit. They take the money out, they don't inform you, and then send a check for that...
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Anonymous
Jason

That same *** just happened to me. I called and the rep kept telling me that I had a negative balance for 90 days! She actually couldn't see my daily balance like I can show...