Bank Of AmericaComplaints and Reviews

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1.7 Based on 196 reviews
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  • Customers like
    • Online ability 7
    • Courteous agents 4
    • Teller service 1
  • Customers don't like
    • Customer service 19
    • No resolution available 10
    • No reconsideration offered 8
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I was given my Christmas bonus check and wanted to get $200 out of $1397.00 and BOA did not let me do it. They have tried to cash my check and somehow it would not work. They then told me to deposit the check and the funds should be available the next day. well guess what! I have been trying to pay my rent today and I can't because they are holding the funds. You would think these days, with everything being electronics they can't verify a check... Read more

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After 25 years of being an Advantage Plus customer (4 accts) BOA is now going to start charging for our safety deposit box. They just decided they would not provide the free service, since they only made 5 Billion dollars the last fiscal qtr. But that's how they can make more money, just add another type of fee to their already long list of user fees at the bank. 75.00 a year per customer for safe deposit box. When you walk into the bank, during... Read more

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I had the most awful experience with a bank of america officer today. I called from abroad to inform fraudulent purchases with my credit card, and lady instead of trying to help me was suggesting that I made the purchases. First of all, it was super hard to get a hold of them, and the online chat never works. One I finally got a hold, they just treat me so bad. It was ridiculously for the lady to suggest such a thing, because if I called it is... Read more

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Thanks a lot B of A for nothing. The wait time in line is getting out of hand. 2 tellers at the lunch hour-30 people in line. I waited 45 min. which took up all of my lunch hour. I guess the goal is to get rid of the customer. Get a clue, when people are complaining in line, the roving manager never comes over to find a solution. Wish i could just bury my money in the back yard. They keep telling us to use the ATM, I dont want to take large sums... Read more

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I closed a checking account with Bank of America over the phone, or so I thought. For the next two months they charged an $8 maintenance fee on the account. Then sent me a letter saying I owed them $16. Typical big bank screwing over customers. I called and they told me when my request to close the account was made the account had 1 penny in it so they couldn't close it. But they never told me that! I assumed it was closed. Now they are saying I... Read more

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I advertised a car for sell on autotraders .com and am in NJ . Abuyer from CA contacted me and we agreed on the price of $5000 . he send a check for 10.300 and said since he has had a stroke and is in the hospital his accountant had made a mistake and included teh fee for teh shipper and collector in the check that was send to me . when I was depositing the check in bank of america account teh teller informed me that there is no hold on teh... Read more

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I went to the local bank at Kent east hill branch on a Saturday 11/19/16. First all there were only 2 tellers so you can imagine the line out the door. I needed a cashiers check so I pre-completed all the info prior on a piece of paper from home my teller decided to make the cashiers check with some of my info and said I could just write in the rest of the info I thought how rude! I insisted I could not submit the cashiers check with partial... Read more

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Went to use Atm at lakeshore branch, lake elsinore, ca.and management inside the bank sent a mexican outside to front me off. So i front him off.also the video will show that two vehicles pull in either side of me simultaneously real fast.single males . goons.stalk, stare and try to scare.also the gangmember inside rolled it's fAvorite crooked Riverside cop to do lock up were i to have attacked. I sent a complaint letter to Tampa, Fl. Again.and... Read more

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Had a double charge on my account. Called them on phone. Said the software wouldn't let them correct the problem because they needed both charges to clear first. Basically, they wanted to have the money deducted before they could give it back to me. Even though charge was for the exact same price from the same restaurant on the same night. They even said that it would be better for me to call the restaurant again and have them deal with it. I... Read more

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My wife went in today to deposit two large checks. She now wants to change banks, she said the clerk was rude, and inefficient. She didn't handle the saving deposit properly and said to my wife well you didn't tell me where you wanted the money put, then asked her why she didn't use the teller machine for the deposits. Both were very large deposits and she was nervous about using the machine and part of the deposit was cash. If this is the way... Read more

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