Bank Of AmericaComplaints and Reviews

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1.7 Based on 200 reviews
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    • Customer service 19
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I was on hold for 55 minutes waiting for a supervisor because I was lied too, no one ever answered me. I will NEVER do business with Bank of America again.

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If you have a BOA Visa and thought you could put money on the card early to cover spending ahead of fees. Think again. They stole 190.45 out, using the term Credit Balance Refund Debit. They take the money out, they don't inform you, and then send a check for that money. They know for two weeks that they have extra money they can use while your money is in the mail. This is criminal. Fight!!!!! Send emails to company and lawyers. Stop this!!!... Read more

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they just did the same thing to me this week I deposit a few checks I was saving for 2 months totaled around 4000$ they put everything on hold except 400$ out of the approximate 4000$ then they closed my account 3 days later and they said they don't even know why my account is being closed they transferred me to another line I asked to be on a non recorded call guy tells me this bank is *** don't make a new account here they steal your money on... Read more

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Terrible customer service , from the branch manager in palm beach at the location where I've banked & lived for 25 years

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Second time going through home loan process with BOA and I'm upset with myself for doing it the second time. Loan processor in my town just made redundant excuses for his lack of knowledge about my home loan process. Continued to say it was underwriters. I gave them everything they asked for and they still kept coming back asking to explain things on my personal checking account. Even asking what my Medicom bill was for!-home internet and tv!... Read more

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One day suddenly my debit card did not work. I tried using it to buy something from a vending machine at work, and it got declined. I thought perhaps the machine had an issue. I then tried to buy gas and pay at the pump using the card. Again, rejected. My final test was a BoA ATM. Rejected again. I called BoA customer service and the guy told me that the account had been frozen and told me he'd transfer me to the department that handles that. He... Read more

Was this review helpful? 2 1

I used my credit card to book garage parking so to go on a cruise out of Port Canaveral. I tried booking it 5 different times and each time my card was being charge, but I was not getting a confirmation of payment. It was directly after a hurricane went through the area. Finally 4 days before the cruise on October 2, I tried again and was successful. I work Bank of American and resolved four of them. I get going back to Bank of America and got... Read more

Was this review helpful? 1 0

I was driving through the ATM on a Tuesday evening, and ended up leaving my card. What happens was I pulled up to ATM, of which there were two, and proceeded to make a deposit. As I was making my deposit a car pulled up to the ATM behind me. Subsequently, they began honking, yelling and flashing lights. I'm aware that the number of random shootings and beatings in St. Louis is rather prevelant. That being said, I floored it and got the heck out... Read more

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Cashing a check is like pulling teeth not to mention they have the worst hours not convenient at all every week that i try im always to late because they close before i get out of work and today i went to go cash my check which Saturday is the only day i can go they conveniently changed their hours again now its 12 not 1 online says 1 so whats the deal if you change your hours change your website its false information so far its cost me alot of... Read more

Was this review helpful? 1 1

They denied my application for refinance my property...saying that I was late on 1 payment...I had summited all the evidence that was wrong...still stole my money from my credit card for appraisal...supervisor Diane Mozelesky didn't help me, and she was rude...the worst experience in my life...I had my loan with them for 8 years until they transferred to another bank, I never had a late psyment, and my score is 800...thanks God I did my refi... Read more

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