New Reviewer

Cannot get through to a representative

I have called every number I can find for Bank of America and cannot get past the auto response. No matter how many times I say representative, I get kicked into the auto response which then disconnects me every time. Why can no one get to speak to a live representative anymore? This is the sorriest bank ever!

User's recommendation: Don't bank with Bank of America.

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ID
#3480569 Review #3480569 is a subjective opinion of poster.
Location
Leander, Texas
Cons
  • Customer service 800
Preferred solution
A way to reach a live rep.
New Reviewer

Safe deposit box in south Tryon

Bank of America in south Tryon & arrowood is closed I need to make an appointment to open my safe deposit box
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ID
#3480561 Review #3480561 is a subjective opinion of poster.
Location
Dyersburg, Tennessee
Preferred solution
Get to my safe deposit bix
New Reviewer

No m a yegado mi tarjeta

Tengo 8 días esperando mi tarjeta Ahún nOhay mmitro Naciones Unidas lleDioso no k esta pasando kiero saver si mb ayegar porkyun Plaza bursátil norteamericana una smimetrounn / A
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ID
#3478416 Review #3478416 is a subjective opinion of poster.
Location
Turlock, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Bill pay question

Update by user Apr 11, 2022

Pissedcustomer solved my problem quicker and easier than Bank of America!.

Original review updated by user Apr 11, 2022
After calling 3-4 numbers for Bank of America, most of which were spent just waiting on hold, I finally got a live person who was no help at all. Her solution was to start over trying to get my online account working, which proved impossible. Somehow I got to this site-pissedconsumer-and got answers right away. Im very satisfied with the lady I spoke with from this number. She was very patient and solved my problem very quickly and in just a few minutes in a most polite manner. Thank you!
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Resolved
ID
#3477793 Review #3477793 is a subjective opinion of poster.
Location
Harrisonburg, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Advanced Reviewer

B of A is the worst bank

We went today to check a wire transfer into our account, made us wait outside in the sun (95 degrees) for about 20 minutes, finally got inside after arguing with assistant manager and branch manager. I asked the assistant manager if we should go to a account agent,...
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ID
#3472054 Review #3472054 is a subjective opinion of poster.
Location
Simi Valley, California
Cons
  • Everything is bad
Loss
$250
Preferred solution
Pay us for our time

Your service is awful.

You are asking too much of people to wait in line for a teller. Instead of a stupid greeter, open the drive up.
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ID
#3468224 Review #3468224 is a subjective opinion of poster.
Location
Spokane, Washington

Can’t get a live person

Impossible to get through past robot. Hangs up on me repeatedly- outsourced agents when you select unrelated problem. Only way to get through.

User's recommendation: Get a different card.

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ID
#3468193 Review #3468193 is a subjective opinion of poster.
Location
Midvale, Utah

Attempting to close my deceased sisters account. Called last month,got a case number, they were supposed to call me back in a day. Ha.... what a joke. A month later, no call. Called them again.

Took me 45 minutes to get someone on the phone. Wrong department. Another wait... 25 minutes into my second wait... I got cut off. Needless to say... I gave up. Been trying to close my deceased sisters account for a month. They never have called me back. I am soooo fed up with BofA.

User's recommendation: Please make it easier to talk to a human about other things besides a personal account!

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ID
#3461645 Review #3461645 is a subjective opinion of poster.
Location
Bakersfield, California
New Reviewer

Hold on check reason

Teller told me she couldn't cash my payroll check from state of CA told me I needed to deposit it and funds be avail next day now there's a 9 day hold on my check

User's recommendation: Don't bank w b of a.

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ID
#3455741 Review #3455741 is a subjective opinion of poster.
Location
Hesperia, California
Cons
  • Teller lied long lines inside bank never friendly
  • Lack of on site customer service
  • Terrible communication
Preferred solution
Full refund
New Reviewer

No contact with representative

Have not heard or been able to reach anyone from the bank been on hold for up to 30 minutes without being connected to a representative!
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ID
#3454976 Review #3454976 is a subjective opinion of poster.
Location
Santa Monica, California
Pros
  • Convenience
Cons
  • Everything else
  • Long customer service wait always
Preferred solution
Re open account
New Reviewer

No one answered my call

Never have been able to resolve my closed acct issue I went to a branch and was told to call risk office never heard from anyone
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ID
#3454835 Review #3454835 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Re open my account due to the fact I was written bad checks and deposited into my account,which I had no control over losses I’ve encountered I couldn’t even add up
New Reviewer

Sneaky business practices

They are up to new tricks. Drop in a new transaction while you're sleeping and of course an overdraft charge. I watch my account diligently and this is a new tactic that they've started doing to stick you with overdraft charges and give you zero time to cover.

User's recommendation: Don't use Bank of America. So many better options.

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1 comment
#2172618

so if it's your card and you use it, you should have the funds available to pay no matter what time it shows up, assume banking is 24 hours.

ID
#3454799 Review #3454799 is a subjective opinion of poster.
Pros
  • Branch locations
  • Boa once had a good name
Cons
  • Rob you with fees
  • Poor customer service
  • Suck period
Loss
$12000
Preferred solution
Full refund
New Reviewer

Hay unas compras sin si mi autorización

Hay tres cargas q sin mI aautorIzanuncioo sereal academia de bellas artes q yo los puEdén reembolsar y blo quoreja esa tienda por favor Hijo mupersiguiendo yocomo seres de ttienda 4.99 de apple.comlBll y hay de facerk xxx hay tres cobros
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ID
#3448676 Review #3448676 is a subjective opinion of poster.
Location
Reno, Nevada

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Verified Reviewer
New Reviewer

Identity theft/fraud

I received a call saying that I won a 2nd place prize in the Mega Millions Sweepstakes and sent me an email with my name on a Bank of America check in the amount of 2.5 Million dollars that would be wired to my bank. I made a foolish mistake of giving the lady, Barbara Owens all my personal information including SSN, banking and credit card numbers, driver's license number and PIN and debit card number.
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ID
#3443985 Review #3443985 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Pros
  • Non
Preferred solution
Phone call to confirm the fraudulent check.

Locked out of account

I'm locked out of my account t for a week, and for me not paying my rent I have no Nome now, I need my account to be unlocked to rent a place and to feed my 3 year old son... Jorge
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ID
#3438935 Review #3438935 is a subjective opinion of poster.
Location
Miami, Florida