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Bank of America - Fraud Detection

Bank of America claims to have a state of the art fraud detection, protection and notification system. However, it consistently failed to detect fraudulent debit charges via fictitious website billing addresses--on my account. All charges included international transaction fees. To top it off each month on the same day identical charges from two of these websites ( i.e. nonexistent website addresses and same recording on 1-888-#)would be submitted. Unfortunately, they slipped by me via phone banking. Once discovered, Bank of America's fraud division showed no interest in investigating the detection system's notification fault. I informed the rep that I would be willing to bet that thousands of the same website addresses have been submitted and billed over the course of the year to customers. Albeit, she thanked me for being a valued 20 year customer. Internet theft is, truly, a piece of cake. The bank makes money (debit fee/international fee), the fictitious website thief makes bigger money and the cardholder just wonders--what the... No recourse! I am mistaken, you can file a "claim" for two months worth of charges and get a new debit card. However, the bank can investigate if motivated and they can make long term charge backs based on fraudulent charges. This costs the bank time/money and the loss of the fees collected on your fraudulent transactions. Bank of America - lose one customer at a time. Might as well lay-off all your fraud staff and unplug your super computer. Enterprising class action attorneys may end up making big bucks some day. Is Bank of America hiding something.
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Review
#202314 Review #202314 is a subjective opinion of poster.

Bank of America, FannieMae, IBM Lender Business Processing Services = Poor

I made payments in advance of due dates. My account was placed in foreclosure because BOA withheld a payment from its new processor. The processor then created defaults by returning 2 monthly payments. Pennsylvania State Attorney Generals needs to order investigations and a "Freeze on Foreclosures" until the Banks can show the that they complied with the Banking and Fair Debt & Collection laws. Gross violations by Bank of America of the Fair Debt Collections Act,Preditory Lending, and Red-lining contributed most to the eroding state economies. Processors need correct information related to new legislation to adjust the economy. The banks were given bail-out money to provide training to its processing staff and money to fuel the economy. Processors say yes and no based on the old groups of red-lining, preditory lending, and re-lining. Those old market manipulating is what has us were we are. Unnecessary foreclosures are expensive and jam up the economy. It would be more efficient to do what must be done with the current owners. Lower the values and adjust the mortgages accordingly. Foreclosures, reduce the value in a negative way because the property is usually damaged by owners who felt the impact of denied true modifications. A true modification preserves property and serves to sustain the economy. Investors don't have to lose. By extending the loan, the investor have an opportunity to continue the term/length of payments. It is much simpler than it appears. State General Attorneys freeze on foreclosures could begin to turn their state's economy around much sooner than they are.
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Review
#202231 Review #202231 is a subjective opinion of poster.
Loss
$55

Bank Of America Privacy Assist

I logged into my bank of america account becausei received an overdraft fee, when i cheked to see what it was i came to find a charge of 12.99 for a service i did not authorize and they were doing this for one whole year, when i explained how they were taking my money they said they had an authorisization over the phone and that i had to wait 3 to six weeks to be able to hear the recording and apparently they offer a credit report service for free and then they say you have to discontinue it after 30 days i never authorized this and i cant believe theyre making me wait for so long, they also said that if they did find i had not authorized this they would refund me but if i had authorized it i would not get a cent back, and when i asked to speak to the supervisor she acted very rude and loud and pretty much treated me like if i was offending her this is ridicoulous and crazy i cant believe how badly i got screwed
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#202210 Review #202210 is a subjective opinion of poster.
Loss
$156

Bank of America not working with customers

I applied for a remod on my home mtg Bank of America gave me the trial period which was affordable in my situation due to loss of income. They reg said papers and has until Aug 4 to send on July 20 they sent out a denial letter, Now they are threatening to foreclose also getting harassing and threatening phone calls I do not know what to do know. I have mentioned to them that my financial situation will change by the end of October but was told by the rep they only consider whats happening now With all the foreclosures now and they are not really helping with the programs
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#202170 Review #202170 is a subjective opinion of poster.

Bank of America Made My Life ***

I do not even know how to make this a short story. Basically BOfA has made my life *** for almost 2 years.They give me the run around I literally have spent up to 20 hours a week on the phone. Trnsfrd & given diff stories. I qualified for modification & made my payments, yet now they are still saying im in forclosure & some say I never got a modification while others see the modification. They cannot explain actions on my accounts where funds were moved around and missaplied. They cannot tell me anything and now they will not xcept payments!!!??? I dont know if i will even have a house at this point. its a nightmare. I cannot get anyone to help me. I literally have talked to 12 ppl just this week and got 12 different stories and no answers! PLEASE HELP! victoriajo111@embarqmail.com
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Review
#202072 Review #202072 is a subjective opinion of poster.
Loss
$200

Bank of America Mortgage sucks

I have been trying to get my mtg held by BOA refinanced for 5 months. I thought going with the company that held my mtg would be easy. No Way! First, they "accidentally" cancelled my application. That took about 1.5 months before they got it back on track. Finally, I get my condition statement, and I respond the next day will all the information they need. I have followed up every week or 2 since then. Wondering, what the heck is going on. When the 90 rate lock was about to expire, I started calling every 2-3 days. I also sent many many emails to the processor. She NEVER even attempted to contact me. Finally, my very nice loan originator got this escalated to some VP, and my file was transfered. The new processor, made one attempt to call me. I returned her call 8 times over 2 days before she actaully picked up the phone. She wants ALL the condition docyumentation sent AGAIN. Are you kidding me? You are the company that did not get this processed in time, and I have to do all the work! Plus, they want my persmission to pull credit again. And what do I get? -- Nothing! I better get my application fee back! I am going with an independant broker who cares about customer service. Good-by forever BOA!
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Review
#201810 Review #201810 is a subjective opinion of poster.
Loss
$400

Bank of America sucks

My name is Seann. Back in Aug of 2009 I applied for the making homes affordable program. I was told that I did qualify for the program. I began my trial payments in Oct 2009 which ran through dec 2009. the following mortgage bill that i received in jan 2010 stated that since I have arrangements through the mha program i should continue making my trial payments. at this time credit card rates were sky rocketing and I had to take money out of my retirement to avoid being sucked dry. since I was assured by the bank that I would qualify for the mha program this money went to my credit cards. 6 mo later in jun 2010 i received my denial letter. I filed an appeal because I could not believe it. How can Bank of America lead someone on to believing that they will qualify for this program and wait 6 months before sending a denial letter. every single time that I made my house payment I made it a point to not send my payment through the mail nor pay online so that I was able to find out month to month what the status was on my application for mha. each time I called I got the same answer. it takes a while. you should be fine. there is nothing to worry about. hang in there and you will get it. you have to be persistent. and so on. when all the while all of these people that i spoke with were not even able to look up any information on the status of my mha. only that it was under review. If Employees at bank of America have no access to mha and do not know how to get you in touch with someone who does why are they leading people on into believing that they should qualify for the program. I appealed in June after going through everything that I sent the bank and still being unable to come up with the same figure as they did for my income. got another denial letter in august. I asked the bank to send me a detailed letter explaining how they reached my income and have yet to receive it. I did receive a letter from the president office saying that they will waive all fees up until august however from here on out late fees will be charged until i become current on my loan which is 4000 dollars behind. I ran into a little bit of good luck at work and have been making a little overtime lately. I called the bank last week to make a payment for over the monthly amount to begin trying to catch up on my loan. I was told not to pay over the regular amount because anything extra will go toward the fees that are suppose to be waived. I was also told that if I do not get my house payments under 3 mo behind, which I'm currently at 5 then my house is in jeopardy of foreclosure. Its been a year and had I known that things were going to turn out the way they did in Jan 2010 I would have taken my retirement money and put it towards the house. now I'm wondering if i will have a house. my email is seannosborne@yahoo.com thanks for taking the time to read this. sorry it was rushed. and good luck to you.
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#201607 Review #201607 is a subjective opinion of poster.
Loss
$4000
With stories like this,this, and this, it's not hard to imagine why someone might need to kick their Bank of America problem all the way to the top of the dung heap . Here's some executive contact phone numbers: Executive Customer Relations general line:...
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Anonymous
#446918

i would like 2012 name, sddress and email address of current executive customer relations specislist at Bank of America.

Review
#201524 Review #201524 is a subjective opinion of poster.

Bank of America AND G.E. Money Bank

They Both SUCK! They're relentless and WON'T work with you - Regardless! I tried numerous time to get both companies to lower my monthly payments And my interest rate and they would not budge. They've both turned me over to shady law firms and/or collection agencies. Finally had to stop making payments earlier this year cuz it was them, or utilities and groceries. Then I lost my job, explained This to both companies and Still - Won't work with me. Well...guess what folks....Bankruptcy....here I Come!!! Thanks to BOTH of these companies. Hope their both happy! Consumer...Beware!
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#201491 Review #201491 is a subjective opinion of poster.
BOA Block ATM card without notifying me. No letter,phone call... Called Customer Service and the rep said, the date the card was blocked, Dont know who or why the Bank put the block... Obvious this is their MISTAKE and they are just going to send me a new card. This is...
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Anonymous
#291548

Chances are they thought something was suspicious. Or there was a mass compromise. It happened to me but in the end it was good because my account was protected. They have mil...

Review
#201308 Review #201308 is a subjective opinion of poster.
Loss
$100