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1 comment

Bank of America

Called to ask questions about modification for home loan...never pursued it beyond asking questions. They put me in the program, coded my account that I was in this modification program, which prevented me from doing some basic customer service maintenance on my account. Called once, they said all loan modification codes were removed from my account. But, the following month, I had to call again. So far this month I have called 3 times regarding the same issues! Hours on hold, wasting my time! Hopefully, they will actually do what they say will this time! OH, by the way...on mortgage accounts w/escrow, they may have you set up with a reserve on the escrow account, but you can ask to have it removed. Why should they hold onto HUNDREDS of your dollars when they don't need to?!?!?
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Author
Location
Spanish Fork, Utah
Review #176870 is a subjective opinion of poster.
4 comments

Bank of America (countrywide) Mtg

I applied for a modification, 1st they lost my documents, which I sent 2x. Now they have lost my counter offer response to their offer, which was beyond my means. In their offer they included the artificial growth on this countrywide subprime mtg. Now I've been told its going into foreclosure because I haven't been in contact with them. This is Outrageous! My mother is 94 and I can't move her it could cause her to have a heart attack from the stress. I need Bank of America to work with me & provide to me the opportunity to modify this loan so we can offered to stay in this house.
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Author
Location
Minneapolis, Minnesota
Review #176767 is a subjective opinion of poster.
1 comment

Bank Of America in Greenville, South Carolina - Making Money Any Way They Can

I took a check drawn on a Bank of America account to be cashed at a B of A branch. When I got home I discovered the amount of cash that was given to me was short $10.00. I promptly went back to the branch thinking that the teller would be apologetic for the mistake and appreciative that the mistake was caught. As it turned out I was told that they charged $10 to cash a check!! I was outraged, why would a bank charge a fee to cash a check drawn on the bank!! Just a bunch of thieves that can't make money legitimately and view their customers and others as sources to steal from rather than figure out a way to make money legitimately.
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Author
Location
Greenville, South Carolina
Review #176685 is a subjective opinion of poster.
97 comments

Bank Of America in Philadelphia, Pennsylvania - I am the victim of fraud & no government agency has even contacted me!

Back in 2005/06 I noticed charges on various credit cards which were not mine. I called the credit card companies and disputed the charges which were removed. In December 2006 I began receiving packages once a week which contained jewelery, clothing and various other items. I called the companies from which these items came and told them about the items which in April 2007 added up to over $200,000.00. They said "as a one time courtesy, we will send Fedex to pick the items up". I was working, I had to *** work to wait for Fedex. They never came and I didn't want to *** another day, so I took it upon myself to UPS send them back, insured. Within 4 months I spent over $1000.00 on UPS charges sending these items which came once a week to my home. I felt a fraudster felt I was at work, giving them a chance to pick up these items. I was notified that I was a victim of Identity Theft, followed the FTC instructions and by my returning these items, somehow, it appeared I was a thief. I contacted the OCC, FTC, my governor, and state reps., bureau of consumer protection, the White House, all the credit cards which were impacted, wrote tons of letters and honest to G-D, all the banks and credit card companies denied my fraud claim even with proof from the Supreme Court of Mass., TJX Co., & Bank of America.I am on Social Security Disability, but I had money put away from working in the past. Then Bank of America began foreclosure proceedings for a HELOC which I took out in August 2006 knowing I was receiving a lawsuit settlement in October and was going to close and pay off this HELOC. Due to all these credit cards denying my fraud claim, my credit score tanked to 517 when in 2005 it was 800. I lost all my money, Bank of America lied, and the government did nothing. I am now depressed, unhappy and have no money for a lawyer even though I have so much documentation about what occurred. I am a single mother with 2 adult children, one still in college. She has no money for food and the only thing I can afford is cereal. If I could end my life, I would but I wouldn't want to hurt my kids. Where is the government? I am so depressed about this situation that I want the world to know what crooks the banks are, and why is the government not even doing anything after many letters I faxed, wrote, sent and e-mailed. This is unbelievable to me and I am sad my kids have to live in a United States that is full of bull. If I don't drop dead before winning what I should, it will be a miracle! This is the total truth and nothing but the truth.
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Author
Location
Philadelphia, Pennsylvania
Review #176436 is a subjective opinion of poster.
0 comments

Bank Of America in Miami, Florida - The individuals in your collection department are condensending and completely rude!

I have tried three times now to settle this account. Originally a Bank of America credit card. I only owed around $300. Midland Credit bought it, because of interest and fees, $655.00. They continue to charge interest on this balance around 18% as best I can figure, and are rude when questioned about it. I asked Bank of America if they could continue to charge interest and was told no. I believe Midland's quote was, "who is Bank of America in this." I have checked other sources and they definitely cannot continue to charge interest. In fact there is a toll free number for the FTC to report this. I plan to call the FTC as soon as this is sent. The most appalling thing is the collections people should be glad to have someone call them with and attempt to pay. Instead they were rude and told me I was wrong and could continue to research this, however, the interest would continue to accrue. Sounds like a reputable company to me. More like thieves.
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Author
Location
Miami, Florida
Review #176370 is a subjective opinion of poster.
1 comment

Bank Of America in Batavia, Ohio - ABILITY TO MAKE PAYMENTS

i think it is terrible how such a big banking corp. as little concern for people try to pay you! i recewntly try to pay a payment on my second morgage, i try to call and make a payment, no dice, i live in ohio so they don't take payments over the phone. i was advised to go to a bank of america branch offie. only one in my area, and they don't take payments of morgages. the only way i can pay is thru the mail, which takes 7 to 14 days for you to recieve and another 5 days to get posted.which makes my payment late, then i get threating letters talking about forclosing if i don't make a payment. there are a lot of people out here struggling to make ends meet. i can see why people don't pay, because it is stressfull trying to make payment. if i were not the type to want to keep paying my oblgations. i would say , this is not worth it! instead of the fat cats getting all these big wages, why don't you do something about making it easy to make payments in your local area, and make it so you take all kinds of payments at your branches? so that being said you will get my payments when they arrive in your office thru the post office. it is the best i can do!
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Author
Location
Batavia, Ohio
Review #176198 is a subjective opinion of poster.
0 comments

Bank of america mortgage company not customer friendly

Stay away from Bank of America mortgage company, if by chance you have a complaint you can't go beyond the first line supervisor. I told the first line supervisor I would shop for another mortgage company she said that's fine. All this is over the hoops you have to jump through to get insurance repairs for your home (roof repairs for hail storm etc.)Bank of America requires you to send them the insurance check and they dispurse the money how they see fit. Trying to contact the claims department I was hung up on or disconnected at least 3 times so imagine how hard it will be to collect any money for repairs.
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Author
Location
Washington, District Of Columbia
Review #176097 is a subjective opinion of poster.
1 comment
Bank of America charged me for overdraft items AFTER they credited my cash deposit! When I complained, they CHANGED the date of the charge to the day AFTER they overdraft charge!!! This is fraud !!!!The Customer Service person with whom I spoke totally denied what they...
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Anonymous
#127887

I was charged a monthly fee on my credit card which in turn put it over the limit and they chrged me a over draft fee and kept doing it. I complained and they say sorry nothin...

Author
Location
Kansas City, Missouri
Review #175938 is a subjective opinion of poster.
9 comments

Bank of America Making Homes Affordable-what a scam

My husband lost his income last year and we called Bank of America to discuss what our options might be to save our home. After several phone calls, and every person telling us something different ie. "don't make a payment yet", so you show hardship etc. and then "why didn't you make a payment"...all of a sudden a fed ex packet shows up in the mail. The fed ex has a temporary agreement in it for six months of lower payments until they can get us qualified for a modification. We signed the agreement, sent in our payments, every month and on time. During the six months I would call in at least twice a month to check on the status of our modification, as well as to ask them if they needed any documentation from me. I never got a response besides "we show that it is in the process of modification". I call again, now in a panic because the six months is up, and no one has contacted me. I ask every time if they are going to make me pay the difference back or foreclose on my home at the last minute...and they say "no, we are just really backed up at this time and your modification is still in the works". Well guess what 7 months go by, and I call again to ask what I am supposed to do and what I am supposed to pay, they say pay what you have been paying on your agreement....I call Monday to ask why they havent cashed my payments for the last two months and the agent says, it looks as though they lost your paperwork, let me re input your numbers, ten minutes later, she says I am denied and that I will have to take a second loan out for the difference of what I havent been paying. Today I get a notice to foreclose in 16 days. This is a joke and a disservice to the people who are truly in need of help. I will be contacting our Senator to discuss.Now my family of 4 will be homeless in 16 days because they dont know what they are doing, and they lost my paperwork.
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Author
Location
Washington, District Of Columbia
Review #175926 is a subjective opinion of poster.
0 comments

Bank of America jacks up rates

Bank of America just jacked up their rates in the middle of a billing cycle. When they did so they also made the interest increase retroactive to past purchase we were still paying off. Not sure this is even legal. Since when purchased made they made with an agreed upon interest rate and now they have almost doubled that. Plus to be honest, their in bank customer service is the worst. Not the fault of the tellers, there just aren't ever enough employees around to do the job. 20 minutes in line to get a bank draft is ridiculous
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Author
Location
Chicago, Illinois
Review #175912 is a subjective opinion of poster.