JO Rcb
map-marker San Pedro, California

Bank Of America

In 2004 my husband and I paid off our home with Bank of America, a loan obtained in 1990 They sent us a lien release, unfortunately the lien release was fradulent not on the home we paid off in full. Wells Fargo found this out in a title search now, we have been fighting with them for days, and now I have had to retain an attorney. They still have their lien filed against our home even though it is paid in full in 2004. The worry over the last week has made me sick. They do need to be held responsible for acts such as this. Every American needs to be made aware of this so they can check that their Lien realease is correct, and not
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Loss:
$184
1 comment
Guest

Bank of America has given us our Lien release now, sent us an emailed copy after a week of ***. Still waiting for the signed County copy.

Anonymous
map-marker Warner Robins, Georgia

We are in Forclosure and never missed a payment.

We purchased a mortgage with Taylor Bean and Whitaker (TBW) over 3 years ago on a house in Alabama. After one year BOA purchased our mortgage and that is when all the trouble started. We started getting phone calls nearly every night with people saying that we were one month behind. We tried to tell them we didn't owe them any money but that did no good. Many weeks of harassing phone calls and I finally get ahold of someone that knew what was going on. BOA was disputing that we made our last payment to TBW. We got out our records and bank statements show that our last payment did clear the bank for TBW. We put together proof that we had never missed a monthly payment since we started the mortgage. BOA said to fax them the proof so we did. They then said it would take them time to research the problem. The calls never stopped. I finally got ugly on the phone to a supervisor and he said he would stop the calls. We are 3 years down the road and BOA says that we are 4 payments behind. They have been taking our payments and applying them to late charges that we don't owe. Law suit to follow.
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Loss:
$4400
1 comment
Guest

My heart goes out to you!

A couple of years ago I did have a drop in income, but never late on the mortgage. I asked to be considered for the "Making Homes Affordable" (MHA) program, but was denied. They told they could not consider me for the Federal program because I didn't qualify. They stated for me to qualify I had to be at least 60 days past due. Five (5) separate times, by 5 separate people, one of them a manager, stated the same thing.

So under their instructions I purposely became delinquent by 60 days, then called them on the 65th day.

To my supprise, they couldn't help me because I was in FORECLOSURE. WHAT? After working with them for over 19 months, and starting over-and-over, I was approved for the plan, and pulled out of Foreclosure.

Although you are having to take the legal route, you may want to apply for the "Making homes affordable" program--it may slow the foreclosure process.

Best of luck!

Rob Uel
map-marker Toronto, Ontario

Potential plaintiffs/Bank of America lawsuit/ Largest case in the country

Updated by user Aug 10, 2011

The email below is incorrect. To contact me for more information on getting on the case please email at: robtalstra33@***.com

Original review Aug 09, 2011
There are 3 main questions that potential clients will always want to know before they decide to join our landmark case. 1. Is this a legitimate case? 2. Are we going to win ? What is the retainer cost?

1. I will send the actual lawsuit by email to anyone who is interested in joining the case and wants to read it.. On the first page you will see clearly who filed the case, the case number, and the presiding judge in the case. You will also see the complete list of individual named plaintiffs and the entire complaint against Countrywide/ B of A. The main pages to read are 124-160. This should more than satisfy anyone that this is a very real and legitimate case. It is the LARGEST case against ANY bank in the United States BY FAR. If you live in Southern Cal you are more than welcome to come into our law firm and personally meet with me and and our lawyers.

2. Are we going to win? This is the 2nd amended complaint to the lawsuit, meaning the judge has seen so much evidence against B of A, that he has allowed more plaintiffs to be added. This is a strong thing and means the case has tons of merit. We already know that B of A has ALREADY settled out of court with the investors who bought the bad loans from B of A for 8.5 billion and the FTC as well.By doing this B of A has ADMITTED that they wrote tens of thousands of bad loans they knew would default and lied and deceived investors and the FTC. Homeowners bought or refinanced homes that were totally artificially overinflated in value and the reason was all the poor quality and fraudulent loans that were written.. That's why most homeowners are underwater. The fact that they are totally unwilling to modify any loans and comply with government request to do just that.Its a Bureaucratic system of denial. We have over 3,000 plaintiffs that all say the same thing. B of A strung them along in a loan mod process that was a complete and blatant sham with major incompetence . They have no intention of helping anyone willingly.
You have to FORCE banks to comply. They are in business for only one reason.To make money. We have the numbers ,we have the OVERWHELMING evidence, and we have the admission of guilt. What the lawsuit will do is force them to comply and get restitution for our plaintiffs..
They do not want to go to trial. They know they can't get 12 jurors who are going to side with them. They also don't want to be more exposed than they already are. We are more than confident they will have to settle out of court.

Can we lose? ONLY if B of A decides to take the case to trial, and ONLY if they can prove to 12 jury members that they did nothing wrong to our thousands of plaintiffs. Not bloody likely! (Got to throw in a little humor here).
3. What is the cost?
This is NOT a class action lawsuit. They do not work. The settlement amounts in class actions once divided up are almost always insignificant. This is NOT a loan modification. They do not work. This is a special type of lawsuit. You are joining up with thousands of other homeowners but you still would be an individual named plaintiff on our lawsuit and receive your own individual settlement , just as if you hired a lawyer on your own to fight B of A.. Since homeowners do not have tens of thousands of dollars to fight B of A on their own , this special lawsuit was set up to accomplish both power in numbers and still get an individual case settlement to each plaintiff with specific demands for each plaintiff.

The specific demands of the settlement for each individual named plaintiff are:
Free and clear title on your property - #1 goal . If this is not achieved:
A new 30 or 40 yr fixed rate loan of 2% fixed for the life of the loan/ Most probable outcome
Principal loan balance reduction written down to 70% or below CURRENT VALUE to put your property back in equity position / Most probable outcome
Cash settlements & punitive damages/ Most probable outcome

There is a one time retainer fee. 1% of your loan amount or $5,000 minimum flat fee. Everyone pays into the lawsuit equally to make it affordable. This is the only out of pocket expense in the whole process from beginning to end. Absolutely no hourly billing over the course of the litigation or any other charges.. You also have the right to reject an offers from B of A and renegotiate if your not satisfied with the offer.. We will make sure you get a settlement specific to your case. We want real and significant results for our plaintiffs just as if you hired your own lawyer.. Our case is extremely strong. Remember this case is already in the court system right now and moving right along ,so do not wait, the last amendment (to add more plaintiffs) to the case is AUG 25. That will be it. There is no guarantee that there will be another amendment.

If you meet the following criteria you can email me and i will send you more information about getting on the case, our firm, and the lawyer qualifications and answer any and all questions or concerns you may have..

1. You owe more than your home is worth. 2. Your interest rate is over 4%. You have been denied a loan mod or currently trying to get one. You purchased or refinanced between the years 2003-****.
E-mail me at: robbie33@***.com
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3 comments
Guest

You should publicize this more broadly on the internet...More complaints...bigger settlements & more favorable settlements! BOA bought Countrywide which made most of the "questionable loans" folks are talking about; however, they also bought the liabilities that come w/ the buy.....my advice to keep the feet to the fire, recuit others similarly affected, focus the damages ..& good luck...if you don't have an atty and at least those who have significant $$ to recover... GET 1-a competent atty in this area ...Not an atty but been around the block..

Guest

This is a nationwide case. All states are eligible to participate.. Robtalstra33@***.com

Rob Uel

The correct e-mail to contact me for more information about the case is: robtalstra33@***.com

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Laquetta Drj
map-marker Los Angeles, California

B of A will not allow me to streamline my loan, which is CURRENT

I am writting on behalf of my mom. She has a mortgage loan w/BofA. She is current on her pymts. She tried to streamline it thru a new lender. All was in order and she is current. She applied for a loan mod but turned it down due to the terms of the mod. She has made every pmt on time. Her statement reflects every payment but BofA says they will not allow a demand for 4-6 month because that is how long it will take for THEM to fix THEIR misapplication of funds! They misapplied her pymts and now they will not let her streamline her loan. This is a violation of her rights!!!!
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Loss:
$128
1 comment
Guest

Sorry for your mother but I know the feeling. Same thing happened to us a full year and a half after we were current.

Teresa P Lvz
map-marker Albany, New York

Bank of America

So I was told I had a late charge I said fine sent in a check for that charge but before I mailed the check out I wrote late fee for mortgage payment of Oct 2012 and they count it as a partial payment . I actually called and said hey I mailing in my late fee can you please make a note of that I would hate for it to be considered a partial payment yes they said sure no problem and that was the end of the conversation but guess what they did exactly what they said they would not do
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1 comment
Guest

Did you seriously take the time to write that complaint? You wrote the wrong information on the billing statement, so of course it had the potential to be posted incorrectly.

And do you realize that BofA is one of the largest companies in the world and probably has billing centers all over the country so there is a strong possiblity what you tell some schmoe on the phone wont be done correctly. This isnt 1965 grandpa, the bill you send doesnt end up on someones desk. How about when you write a check, fill it out correctly. Maybe have Mabel check it for you.

Better yet, why dont you just pick up the cellular phone and call BofA to apply your funds to the late fee instead of partial. Even better, pay your bill on time.

Dont use the grace period of 2 weeks. Take responsibilty

deedee Bau
map-marker Los Angeles, California

Bank of america crook

Mike O'dell works for B OF A. Illegal accessed loan information on my residence. Used illegally obtained private info to tell everyone my business/file false police reports/stalk me/etc. Too many items to put in e mail. Complained---didn't take any action against B of A Asst VP (crook)Mike O'dell of Temecula, CA. O'dell still works for B of A. Guy is sociopath. crazy, lies, vindictive. I found illegal activity by O'dell illegal buying/selling real property 2005, 2006, 2007. Falsified loan docs, quick claimed property, lied on Fed. loan apps. don't do business at B OF A Temecula, CA. ***'t VP, Mike O'dell very bad
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1 comment
Guest

Bank of America has been charging my mother a three dollars check image fee since 2011. She does not need this service and she has requested BofA to drop the service and refund the three dollar fee. I am her son and my name is on the account. I worked with BofA to remove the charge and reimburse my mother for the fee. The three dollar charge was initially removed and I thought it had been taken care. I recently reviewed my mother’s account and I found that the three dollar charge had reappeared. As it turns out this three dollar charge reappeared more than a year ago. I contacted the Cocoa Village Branch manager today. I was told that the maximum refund I can expect is six dollars.

I informed the Branch Manager that we would be closing all of our accounts and taking our business elsewhere. He seemed totally indifferent to my complaint and plan to relocate my accounts.

At the time of my discovery of the three dollar check image fee I also noted that BofA was charging several other unknown charges to my mother’s account. I asked BofA to explain one of these charges and they could not do so. They asked that we get back with them in a few days to determine what the charge was for. I called back a few days later and I was informed that the charge had been removed and my mother’s account had been credited for the charge. BofA could not explain what the charge was and no explanation was forthcoming as to what the charge was for.

I am confident that many people are charged for services that they do not request and do not need. Many people trust a bank to take care of business and just don’t question charges and fees the pop up. My mother is 85 years old and it is becoming more and more difficult for her to manage her finances.

I cannot help but think that BofA is taking advantage of a number of people and reaping the benefits for fees the people do not want or need.

itpmguru
map-marker Charlotte, North Carolina

Bank of America - The WORST MORTGAGE COMPANY IN THE US!

I tried to login to my BofA mortgage account, and it seems like EVERY TIME I login, something change with my validation questions, or site key. I tried to call them as it is only 8:30 EST time and all I get is there *** automated system, and after wading through countless menus, I am told they are CLOSED..........CLOSED, this is one of the biggest freakin' banks in the world and they cannot help their customers 24hrs a day?!?! B of A............WAKE THE *** UP BRIAN MOYNAHAN!!! 1.) Straighten out issues with your convoluted and cluster of a website, I should not have to select what state I am in to login, it is called Geo-caching, look into it, and fix your security challenge issues. I am a 16yr IT guy, and I have NEVER been through so many issues with your website being "temporarily unavailable", FIX THE PROBLEMS! I hate to think of what a non-IT person goes through trying to navigate the issues on your website. 2.)CREATE REAL CUSTOMER SERVICE: I don't care for your TV ads touting you are the best, your NOT! A real bank that gives 1/2 a rip about their customers would have 24x7x365 customer service and NOT be closed on the weekend when people actually have time to address issues (most of which ARE created by B of A automation) After the County Wide merger, I have had NOTHING but issues while dealing with B of A. Mr Moynahan, you nor any of your exec cronies are worth a $1.00 if you guys cannot even keep a website intact, easy to use, and available 24x7. If you you are not going to have phone agents available 24x7, then I might suggest you beef up your IT infra as I have been left with no other option tonight other than to chat with a *** IVR........this is NOT customer service. Stop trying to save a $ so you can improve your chances at a big fat bonus, and put the customers FIRST! That is it, I am done and plan to spread this message to as many sites as I can. I AM a paying customer, always current on my mortgage (other than when your systems screw something up), and I am pi$$ed of at the way you do business. Signed- Shopping for a new mortgage in Charlotte
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Laurie S Ona
map-marker Livonia, Michigan

Bank of America Modification Scam?

Within the last 6 months, we completed a trial program with Bank of America to reduce our mortgage payment & avoid foreclosure. We were told we completed the program & told the amount we were paying would be our new mortgage payment. About a week ago, we received a letter in the mail from Bank of America stating we failed the program & our house will be slated for foreclosure, & we have 30 days to "appeal" this decision. I was absolutely stunned, & certain it was a mistake-throughout this almost 3 YEAR process, they had sent us other people's paperwork accidentally a few times, to which we would call & send it back, making sure we were still ok & on track with everything on our own mortgage. Since receiving this failure letter, my husband & i have placed what were probably hundreds of calls-all going to voice mail & none ever being returned. He finally had an idea to call their Corporate office on Wall Street-they were surprised to receive a call like this & of course, routed us right back to where we were getting nowhere. They were slightly more helpful in suggesting we report the person who wasn't getting back to us, giving us other names of people to call that were above him & leave messages as well, which we did. Then-what a shock-our "Loan Modification Supervisor" FINALLY returned a call back to us after that-only to say they "had been sick" & were extremely backed up & would get to us when they could-using words like "don't worry". But as stated in the letter, we have a 30 day deadline before our house changes status to foreclosing-they had no answer for that. No answer as to what we should do. No answer except "don't worry". Why should we worry that we received a letter stating our home is going to go into foreclosure?
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4 comments
Conall Hdv

Hi,

I would like to share important advise. This helped me when I was in need.

1) I prayed to God daily and I fast. I also paid tithes weekly.

2) I contacted a lot of free attorneys. Do a google search under your zip code. Search for a "pro se attorney", Probono Real Estae attorney" etc.

3) Create a file of ALL documents you sent and received from the bank

4) Contact an organization called "NACA.org" They have helped a lot of people obtain a 2-3% locked intrest rate for 30 years. (I know everyones situation is different and results vary). But they helped many people. Their services are FREE.

Note: Some people are volunteers at NACA.org. They mean well but lack professionalism. So be patient, and keep copies and records of everything.

5) Try to get elected officials to assist on your behalf. Also contact advocates from community based housing programs.

6) Good blessings/Good Karma comes when you help someone in need. Help someone who is less fortunate.

Good Luck

Guest

Please support the fight. Bank of America must be stopped. Sign the petition and email your stories to

stop_the_financial_terrorists@***.com

www.change.org/petitions/stop-the-financial-terrorists-bank-of-america-and-wells-fargo-from-ripping-off-americans

Guest

Where is our elected representatives and government. Why are they not regulating Bank of America and the crimes they are committing against US Citizens.

If you do a search on complaints against Bank of America you will find hundreds of thousands of complaints. It is time for our elected officials to do something about this criminal bank now.

John N Mzy

All banks are extremely busy with all aspects of foreclosures and if you think they made mistakes before, just take a look at what *** they are in now. They do not have the personnel to handle the mess so my advice to you is to do one of two things: 1.contact your congressional rep and have him contact the bank on your behalf.

His "congressional" will get to someone with some authority and you will at least see some action---good or bad for you. But you will get some action. 2. just sit back and wait and see what the bank does.

If they do proceed with foreclosure, then you may consider seeing a bankruptcy attorney or just staying in the home until they actually do foreclose on you.

Either way, once the foreclosure action is filed, your credit is shot and you will have a hard time finding a good place to rent---unless you do it before the foreclosure hits your credit report. Perhaps it has dawned on you that you are in over your head and really cannot afford the home you are in???

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Anonymous
map-marker Kittanning, Pennsylvania

Bank of America are RIP OFFS!!

I have a payment scheduled to come out on 1-14 for a credit card. They did not take the schedules payment, and have accessed me with a late fee. I was told they are doing this more and more just so they can raise your percentage rate through the roof. I tried to remedy it 3 times over the phone (got hung up on all 3 times), once with their "online chat person" who told me I needed to try another represntitive (which was unavailable) and through the help section with disputing a fee. Followed the instructions on the help page... go to customer service page...go to creidt card section... click on dispute a fee button... guess what.. there is NO dispute a fee button
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Loss:
$25
1 comment
Guest

BANK OF AMERICA IS RIP OFF STOLE MONEY FROM ME TOLD ME THEY WERE HOLDING MONEY FOR THREE DAYS CAUSE I USED MY CARD AT A GAS STATION MACHINE INSTEAD OF GOING IN AND THE MONEY NEVER *** RETURED AS THEY CLAIMED IT DID BUT I CAN COUNT AND IT WAS NOT THERE LIARS!

Liberato Gke
map-marker Rochester, New York

Don't choose Bank of America

We have been trying to refinance our home with Bank of America for almost 5 months now. They have everything they need and continue to find ways to delay. Others have said that they just gave up. I believe this is deliberate so they can keep everyone's application fee. They have caused much stress in our lives-jobs and relationships. I've wanted to give up many times following another large list of letters, scans, and statement explanations they repeatedly request. Please save your relationship and health. Go to another company that is more professional, especially one that communicates with its colleagues so they aren't all asking for duplicates of everything. Tammy
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1 comment
Guest

It took me nearly nineteen, yes, I said 19 months!

Teniyah Nuu
map-marker Philadelphia, Pennsylvania

I hate Bank of America

If I knew after refinancing to a lower rate, my mortage would end up with Bank of America,I would have refused the loan or stay with my old mortgage company. My prior mortgage company was Pennsylvania Housing Finance Agency (PHFA). I was very happy with their service, with the website, online bill pay...They paid my insurance and property tax ontime even when there was insufficient fund in the escrow account. Escrow account is setup to accrue 1 year of insurance and property tax in 12 monthly payments. However, the insurance and property tax bills come couple of months before due dates. With property tax, I would receive 2% discount if I pay the bill early in full during the discount period, which mean I would not have enough fund in the escrow account to pay the bills. PHFA paid the bills anyway and never charged me a penny, then collected the fund from the monthly payments. PHFA paid interest on my escrow account, not a whole lot but it showed PHFA did not rip me off by withhholing thousand of dollars without paying interest. With bank of America, there is no interest paid on the account. Now, this is what pissed me off. Starting next year 2012, Bank of America will start withholing an additional 16% above the total amount that would require to pay my insurance and property tax annually (about $3,400), again no interest will be paid on this amount, $544 a year. So Bank of Americal witholds close to $4,000 from me without paying a penny in intertest. Their reason: Federal allows us to withhold additional fund as reserve. This is a good example of Corporate Greed! Everyone, feel free to repost my comment on other site.
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3 comments
Amanda B Ojy

Nikalseyn,

You must beone of the 1%...show some compassion. If this is not corporate greed, then why didnt the OP's first bank do the same thing that BOA is doing? This is absolutely the definition of greed...and further read the definition of good business practice, ie ethics....good business practice is not writing high risk loans in the first place....you're the one that's ill-informed.

Guest

David PuzniakMortgage Loan OfficerBank of America Home Loans628 North New Ballas Rd Creve Coeur, MO 63141david.puzniak@***.comOffice: (314) 994-****Mobile: (314) 486-****Dear David Puzniak & Bank of America:I will be sending this letter to anyone who will read it and listen to the injustice that we have suffered at the hands of Bank of America and Freedom Mortgage. My intent with this is to have Bank of America honor the agreement that they had made with my husband and I in 2010 about streamline financing my current FHA mortgage with Bank of America.

And to also make Bank of America fix some of their current processes that harm families like ours. Below is an approximate timeline of events:November 2009- We received a postcard in the mail from a company called Freedom Mortgage offering to refinance our home with a new FHA streamline refinance and save us on our interest rate and monthly payment.November 10 2009- I spoke with Freedom Mortgage about the postcard that was sent to me and to ask questions about how it worked. They said no credit check, no appraisal and no closing as long as I had made all payments on time. I told them sounded good I would speak to my husband and if we were interested I would call them back.

They asked if they could send paper work to look at and I said yes in case we decided to accept the offer. January 5, 2010- We get a letter from Russ at Bank of America offering the same thing that Freedom Mortgage was offering. We called Bank of America because they are our current mortgage company and we thought it might be easier to deal with since they had all of our information already. February 2010- I call and speak to Russ and ask so questions about their program.

He assures it will be very easy and we should consider the offer. I tell him I will speak with my husband and call him back. So a few weeks later we call him back and talk to him on three way together so that Jason can ask the questions we has as well so we can make an educated decision. After speaking to Russ Jason feels confident and says we should proceed.

So we call Russ and ask him to proceed. March 2010- Russ calls and says he needs to go over the numbers again because something is wrong in the escrow numbers and that our payment is about to go up to $1800 a month. He says it’s good we are going to refinance now so we can get the payment down. We are concerned with the payment going up because we are trying to lower our current payment to get out of debt and pay off some bills.

So now it looks like we need to refinance just to stay afloat much less pay off bills. I feel bad for people in our shoes that don’t have two incomes to fall back on. I think no wonder there are so many homes in foreclosure. It saddens me.May 2010- I tell Russ we are going to be out of town and ask if he knows when our closing date will be since we are getting close to 90 days now.

He says we will get it all done when I get back in town. June 2010- When we get back in town Russ is on vacation. I leave a message. When he calls back we ask him about a cheaper rate that is being offered.

He says ok he will look in to it for us. He calls and leaves me a message to call him. I call and leave a message for him.July 2010- I call and leave messages for Russ. He calls me back once and leaves a message for me to call him.

I try him back but have to leave message again.August 2010- I leave message after message for Russ to call me. We really need to get out mortgage closed badly. Finally I call one evening and ask for him, they don’t put me on hold and I hear him say, put her into my voice mail I don’t have time for that crazy lady. I ask to speak to his supervisor immediately.

Dave Puzinak gets on the phone and I explain what has happened. He apologies but it seems like he is just sorry that Russ gets caught saying it, not that he really is sorry that he did say it. He says BOA would like to keep my business. So I agree to proceed.

September 2010- Dave sends me new papers with the new rate on it and says the processing has to start over because of the new rate. So he says we won’t close this month either.October 2010- Dave says we missed our window for this month as well.November 2010- Dave says we can’t close this month because there is a very short window they have to close these loans. And they must be done by the 26th of the month and they are shorthanded and can’t get the paper work processed and completed for this month. I am very disappointed.

I even file a better business bureau complaint and they offer me a $25 gift card for my trouble and say it will be done in December for sure. I call another mortgage company to see if we can get it done quicker and to see if I am being lied to. They run my credit and say they can’t help me because my credit score is too low to finance with them. They suggest I continue on with BOA since there is no credit check required.December 2010- Dave calls for my bank statements so I send them to him.

He calls me and asks why I have deposited a $2000 extra in my account. I explain that it is a loan for our Christmas vacation. He says we can’t close because they will think its borrowed funds for closing. But I tell him I have the money to close even if that had never been borrowed and he said yes but that would be too much paperwork so we should wait till the next month.

I am beside myself at this point. Money is really tight and my payment is supposed to be more than $300 cheaper a month. And every month I get further and further into debt because I can’t get my house closed and my payment lower. I am scared I am going to lose my house at this point.

I have 5 more people in my household to take care of.January 2011- I call Dave and ask about closing date. He says once again we need to wait one more month till Feb 15, 2011 to get bank statements in with now extra money added to my account. I am livid. I fuss and complain but he says there is nothing he can do and it will be done next month for sure.

There is nothing I can do except comply, BOA has my family home in its hands. I pray they can fix this next month because I don’t know how much longer we can hold on to this house without the refinance.February 2011- I get an email from Dave today saying not to forget to send him the bank statements on the 15th so we can get moving and not miss that window again. I am super excited that he seems to be being proactive. Then 3 hours later I get a call that says he needs me to call him.

I call him back and he tells me that because Freedom Mortgage held on to the file or application for 4 months, I am no longer eligible for the no credit check offer and they ran my credit and it’s too low for them to do the loan. I was devastated. I only spoke to Freedom Mortgage One time. I never signed anything or told them that they could do anything.

They had called BOA for a payoff quote which I had to pay for even though I had not authorized it in anyway shape or form and they changed my designee on my homeowners insurance through State Farm. How can a company do that? Isn’t that an invasion of privacy? Don’t I have to sign something giving them permission to do all that?

And how can BOA back out of a deal just like that? Should they not have to own up to their agreement? Dave has said now after this whole year that it’s Freedom’s fault, I am sure if I call them they will say it’s BOA’s fault, but ultimately my family is the one who suffers because now we cannot refinance our home and will probably lose it because we can’t pay the note every month. I thought President Obama’s mortgage reform was to help people like us, but it has not.

So it’s either his fault, the FHA (that’s the other place BOA blames), or one of the mortgage companies fault. But of course I am sure no one will fix this or take the blame. My husband and I both work in education and I thought we were pretty smart people but for the life of me I cannot figure this one out. When we first purchased our home our payment was $1500 a month to Taylor, Bean and Whitaker and we could afford it.

We had plans in two years to refinance. Then we get a notice saying they are closing down and Bank of America now has our loan. Then last year for no reason we can understand our payment went up to $1841 but our taxes went down and our homeowners stayed the same so why would it go up? I am going to send this to everyone on my email list and my face book to let my family and friends know of our injustice before we lose our home so that people will already now it was our mortgage companies fault.

I am also sending it to anyone I think might be able to help me get the word out to help some other poor soul from putting their trust into either of these companies.

It is wrong what you have done to my family. I hope you open your eyes and do the right thing or that the FHA or someone higher up can step in and make you do the right thing and correct this mistake you have made for us.

John N Mzy

No, it's not "corporate greed" as ill-informed people say, but just good business practice. All banks need to make a profit and cannot afford to carry deadbeats or non-paying customers on the books.

You do NOT need to stay with BOA---just pay off the mortgage and then you can pay your property taxes on your own. Like I do.

I have never paid interest on anything in my entire life---stop complaining. No one forced you to take on a mortgage.

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Anonymous
map-marker Detroit, Michigan

Bank of America is trifling

I have had issues with my accounts and the customer service stank. I was moving and there were charges on my account. I was told to cancel my debit card and they would mail me another one and I could get a temporary one at the bank. I went to the bank and they were out. Now I was four days without a card. The one in the mail didn't come. I called back and it had not been mailed out. They finally mailed one out. Two weeks without a card and when I got it the password had not been mailed. Another call to customer service. A month later I found another charge and refused to cancel the card and go through all that again. In October, I was trying to add my daughter to my account, so we could easily transfer funds between FL and VA. I got the cards for her to sign and was told just to come with her ID. I made copies of her ID and brought them in and they told me to have her come in and sign. My daughter went in and was told we both had to be present. I was already in SC moving. I was on the phone with customer service. They told me that we could be at two branches at the same time. I was not told that ahead of time. I finally got my Dad to call customer service to call the bank and get them to cooperate by threatening to close out all of our family accounts. My daughter had to make another trip to the bank to get the card signed. I am over the ignorance and incompetence of these customer service reps. I am a busy person and my daughter works two jobs. We don't have free time between 9 and 5 to make multiple trips to the bank.
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2 comments
Guest

You got your dad to "threaten" to transfer his accounts. WOW.

I am sure Bank of America will care about your dad's tiny little bank account. You do realize B of A is a multi-billion dollar corporation right?

Guest

"customer service stank"?? I think you mean "stunk".

Also, have you ever heard of identity theft? That is why both you and your daughter had to be present at a branch. In your view, i could steal someones Drivers License and say to the Bank, please allow me transfer money from this account to this one, and you would expect the Bankk to do it (???). Wow, you are "trifling" to be whining over this experience.

You lose your bank card and now the Bank is ***? Get a clue.

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Anonymous
map-marker Orlando, Florida

MORTGAGE

Bank of America sold over 400,000l mortgages to GreenTree Financial Services. Greentree does not refinance loans. The odd thing is that on the back of a check I sent them was cashed by Bank of New york Mellon and if you wire them money it goes to Bank of America. I called GT and they know nothing about it. Someone needs to investigate this like the SEC or the government. It seems like there is a scam here or something very fishy! GT told me that if I want to refinance is to get a mortgage broker...what???? Are they insane!
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Guest

No, they are not insane -- you do not want to go back to B of A or to GreenTree whatever you do. Contact another lender for sure.

Anonymous
map-marker Albany, New York

BOA and Keller Williams

The only Realestate company that can put through short sales through BOA are Keller Williams, BECAUSE they have an inside guy pushing the short sales through. His name is JAY RUSK, the have a "special" 46:10 sales dept. in Keller Williams, prying on people of faith. Its amazing that thats the only company that can successfully navigate the Equator system and get any short sales through. Mr.Rusk is the closing specialist who sends the paperwork to the "investors" (that dont exist) with his majic pen he can get short sales approved for Keller Williams....WHY? Because he is employed by Keller Williams. CONFLICT OF INTEREST......YEAH. THIS IS OUR COUNTRY, THESE ARE OUR HOMES AND LIVES OF LOVED ONES, NEIGHBORS, AND FAMILY THEY ARE MESSING WITH, ARE YOU GOING TO KEEP TAKING IT ?
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1 comment
Guest

Agh rubbish. Thumb sucker.Nobody except the Illuminati has such power.

A bank employee by law cannot be employed by 2 companies!!!

This is defamation of character. Hope you know that you can get sued for just mentioning such bull!!

Get your facts straight.

Chris S Znj
map-marker Lindenhurst, New York

Promised to shred papers, then funded loan anyway

At the end of April 2011, I applied for a mortgage refinance through Bank of America to drop my interest rate from 6.75% to 4.75%. My closing took place on June 30. Prior to my closing, I was not given a copy of my HUD to look over the final numbers. Also, no one explained the numbers on the HUD to me; not Melvin Crawley (my loan processor), nor Christine Mason (the lady who put the HUD together), nor the attorney who was present at the closing. The night of the closing, I noticed that two mistakes were made on the HUD: 1) I was charged $3503.40 for transfer taxes when I was promised a CEMA loan with no transfer taxes. 2) I was charged $1963.20 for the 4.75% interest rate, when I was only supposed to be charged $1210.93. (I was supposed to be charged for .625 points, but I was mistakenly charged for 1 point.) Despite the mistakes, the attorney at closing persuaded me to sign the papers for two reasons: 1) He told me to call Bank of America the next morning. He confided that Bank of America waives transfer taxes all the time. They would not want to risk losing my loan. He also told me that just that morning, the attorney attended a closing in which Bank of America waived all of the closing costs. 2) I would have three business days to file a right of rescission, so there would be no risk. Against my better judgment, I signed the papers as the attorney advised. I called Bank of America the next morning and spoke to Yoshi Hoover (the loan officer I have been working with since April). Mr. Hoover understood the mistakes that were made and that I should have received a CEMA loan. He was going to try and contact a manager to get my loan taken "one step back". (It was the Friday of the July 4th weekend, and I guess managers were few + far between.) He also told me that if I did not hear back from him by Tuesday July 5, to definitely file the rescission papers. But I did hear back from Mr. Hoover a couple of hours later. He said that Melvin Crawley's manager Missy Ryan was on vacation, but he was able to get in touch with covering manager Jason Walters, and he was successful in getting my loan taken "one step back". According to Mr. Walters, the closing papers would be "shredded" and it would be "as if the closing never happened". Mr. Hoover has proof of this conversation. I asked Mr. Hoover if I should still file the rescission papers anyway, but he told me no. If I file the rescission papers, he said, it would void the entire loan, including all the work that was done over the past two months leading to the closing, and we would have to start over again at square one. Throughout the month of July, Mr. Hoover and Mr. Crawley continued to work on getting me the CEMA loan. I received a refund for the check that I had written out on the night of the closing. Bank of America was having trouble locating my original note, so on July 27, Mr. Crawley called me and offered to waive $1000 of my transfer taxes if I were willing to move forward with my loan without proceeding as a CEMA. I politely declined because I wanted the CEMA loan that I was promised. Two days later, on July 29, my loan was funded. I don't know how that happened as I was assured by Mr. Walters that my closing papers were to be "shredded" and it was to be "as if my closing never happened". To this day, I have been unable to obtain any kind of recompense from Bank of America. Missy Ryan (Melvin Crawley's manager) has been less than helpful, stating that a mistake was made, I should not have been told what I was told, and they cannot ignore signed documents. Jason Walters has not returned my e-mails. I have also left a couple of voicemails for Norman Brooks (Missy Ryan's supervisor), but he has not returned my phone calls either. I feel as if I have been defrauded by Bank of America.
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