Bank Of America Reviews

Show reviews that mention
bank account money customer customer service service credit card credit card boa
Filter review
New Reviewer

Watch Out For Bank Of America Fees

We closed an account with Bank of America over 3 months ago, and were still being charged monthly fees. I called up there and was on hold for 45 minutes before they realized their mistake and only repaid me for 2 months. Nevermind the overdraft, overcharge, and insuffiecent charges they refused to give back. I think we paid them close to $600. And will never get it back. I will not do any other business with them. I am in the process of trying to close my checking and savings account with them. I let them know this and they were not the least bit interested.
View full review
2 comments
#27524

They`ve burned me for hundrefs of Dollors as well. Dont trust BOA!!

#27523

They`ve burned me for hundrefs of Dollors as well. Dont trust BOA!!

View more comments (1)
ID
#128128 Review #128128 is a subjective opinion of poster.
Location
Dallas, Texas
Product
Bank Of America Checking Account
Loss
$700
New Reviewer

BANK OF AMERICA WON'T ANSWER

Bank of America the bank of opertunity for other banks to get customers. The bums won't answer the phone when you call the branch, the phone number listed on their web site for charlotte nc university branch is not even a working number. What a bunch of screw ups. when they don't answer they transfer you to a call center that the people can't speak good english. How about bank of america but you have to speak spanish to talk to them. Maybe they just want the illegal's to bank there. Anyway don't support these crooks bank somewhere else.
View full review
1 comment
#48262

Don't you just hate how these immigrants keep getting good American jobs? Wow, maybe the reason they get the job is because they can spell simple words like opportunity (opertunity?, did you graduate from *** High?).

ID
#127997 Review #127997 is a subjective opinion of poster.
Location
Charleston, South Carolina
New Reviewer

Raised APR to 27%

I too was with Bank of America and held a credit card. I never had a late payment in 3 years with them and never went over the limit--no negative fees what so ever. Yet, they raised my apr to 27%--that's ridiculous--. I called them on 3 separate occasions and they refused to lower the apr. I am currently finalizing a mortgage loan to pay off bills and remodel our house. Bank of America will be paid off and the credit card destroyed. I won't cancel it because that doesn't look good on your credit report. In addition, I will never do any business with Bank of America or any of its' affiliates.
View full review
ID
#126872 Review #126872 is a subjective opinion of poster.
Location
Rio Rancho, New Mexico
Service
Bank Of America Mortgage
New Reviewer

BOA Stole $250 from me!

We got overdraft in our BOA account and instead of them letting us know they charged us $35 for every transaction! Most of which were between $2-$5 transactions! My husband calculated that for $22 in overdraft they charged us $250!!!! I do all my banking online and check it every couple of days! When I checked it the morning before it was fine! We called them and they stated that it kept letting us post transactions with our debit card because the payments were pending at the time they were run as credit. So the next day we end up paying nearly $250 in fees! We finally got notices in the mail a week after they had already charged us. They couldn't call us and let us know. I am PISSED! And i will deffinately be switching banks!
View full review
2 comments
#22603

Imagine all the fees they would have to charge to pay for all the people they would have to hire to call everyone who overdrawls their accounts!!! All banks charge Overdraft/ NSF fees.

YES they WANT you to be irresponcible so that they can make non- interest income. What sort of interest income do you think they are making on your 100 bucks? Do you expect them to provide service to you for free? That 35 dollar fee is for a penny or a 1000 dollar overdraft.

It is per item not amount. Banks are FOR PROFIT and when you do overdrawl your account they do have to take an extra step to process your transactions. All that being said there are many ways you can aviod fees. A) keep an accurate register and familiarize yourself with the way the bank processes transactions, B) keep a large ballance and spend only a small fraction of what you have, C) get some sort of overdraft protection ( link a savings account or line of credit to your checking).

EVERYONE should keep a register no matter what but everyone makes mistakes here and there.... its funny though...

I almost never have little old ladys who live on social sec checks comming in with NSF problems.... its ALLLLWAYSS young people

#21739

Do you think banks just sit and watch your accounts and make sure you don't overdraw them? No, grow up!

You are responsible for how much money you spend heard of a check register?

You are in charge of tracking your money, and you are aware that the bank is going to charge you if you overdraw your account, its called a business, how else are they going to make money? You need to be more careful, and yes BofA can be sneaky but ultimately its your fault

View more comments (1)
ID
#125401 Review #125401 is a subjective opinion of poster.
Location
Kirkland, Washington
Service
Bank Of America Online Banking

Overdraft protection

This so-called overdraft protection of the Bank of America has been robbing the common people openly, and the law is letting them. I got a negative balance of $ 2.54 due to thier keep the change savings. When I was notified on my email, I immediately transfer the negative balance from my savings within 24 hrs. And yet they still charge of $ 35.00 overdraft protection fee. What are they really protecting? Is there anybody who can help? Please, anyone? This has been goin for quite sometime, we have a lot of lawmakers, can't they do anything about these?
View full review
ID
#125239 Review #125239 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Bank of America on Credit Fraud

I had one of their credit cards and started receiving a fraudelent charge from PMIDENTITY.COM. I asked BOA to stop making payments to them as I never authorized it. BOA sent me to their dispute department where I spoke to two different associates and spent the next two hours disputing with BOA about why this charge was fraudelent. In the end, BOA refused to do anything. I had no choice but to get rid of my card. Through my whole experience with this, even as I voiced my complaint while cancelling my card, there was not a hint of sympathy from anyone in this compnay. It is plainly obvious which side of the merchant/customer divide BOA stands on.
View full review
ID
#124932 Review #124932 is a subjective opinion of poster.
Location
Denver, Colorado
Product
Bank Of America Credit Card
New Reviewer

BOA made many mistakes then said "whoops" never gave $ back!

Used BOA for years never a problem. Credit score 820 @ 24 yrs old. We scheduled a $100 payment to a credit card. They sent it through our US bank account as $10,000. US Bank called me to ask if that was right. I said "NO!" US bank declined to trasaction (thank u US!) I called BOA and they said it was a "computer glitch" and they would fix the returned fee if I called back once it all cleared there system. So I waited for that...and OMG they tried sending the $10,000 payment AGAIN! So I called BOA again and said "Look I already called...I was already told it was a computer glitch...I was told to call back to get my fee returned and now I am going to be charged from US bank TWO times...then BOA 2 times...I want all my money put back...and anyways..why did u try it again?" They told me they were confussed by the whole thing and had to talk to a manager. I was on hold 4 diffrent times and then transfered MANY times. I ended up talking to someone who was the "head cheese" they said "I am sorry this has all been due to training error" she boiled it all down to "training error" BUT refussed to give me my $22x2 (us bank) and $25x2 (BOA) By this time I (AND My husband) have been on the phone for 2 hrs (plus) and I said "so...u are saying its your error but pretty much screw the little guy" she replys..."take it how ever you want it your not getting your money back" AHHHHH I wanted to rip her head off. We cancled the 2 cards and are NEVER going back to BOA. Funny thing after talking to Cindy at my local US bank she refunded me the $44 and shook her head and warned me of BOA. It happens ALLOT with them and they always send it to the "B" upstairs to tell u off. Nice...really nice! I can tell u I have many mone years of dealing with banks and I will not give BOA one more second of my time or one penny of my money!
View full review
1 comment
#22606

Yea... sounds like they really messed up.

This is an issue that happens alot at BOA and...well... all banks as humans work there. I've had to deal with errors like this alot. BUT seeing as this was DEFINATELY their error...

they should have refunded all fees!

Sometimes they ask to see an invoice or statement from the other bank to be sure that you arent earning money off their error... but for sure they should have reversed their fees no question.

ID
#124919 Review #124919 is a subjective opinion of poster.
Location
Portland, Oregon
Loss
$104

Bank of America: thieves

Recently, I made purchases on my BOA account. On Saturday, after the "end" of the business day, I found I was in the red by $22.00. Because I had cash, I deposited in my account and had a postive balance. Then I was given another check of $373 and put that in the account. Until today, all the charges were pending. So almost $500 in my account, and then I find that most of the oldest transactions are either pending, or they've been given an earlier date to justify the $35 fee taken out of my account. I'm not a rich man, but at the same time, if I owe money, I pay it. But every time I turn around, the system is backdated or the charges posted out of order to make sure I have to pay. When I asked about this, I was told to make sure I pay attention to how much I spend. When I said that I'm poor so every penny is always looked at, they got upset. I'm paying more in bogus bank fees and charges than what I have because even when I put money in, they still keep charges pending until more money comes in the account. More than once, I've seen a transaction post 3 days earlier, or a deposit post for the next day, even if it's been on time. What should I do?
View full review
4 comments
#27385

AGREED AGREED AGREED. This bank proceeded to tell me that the "pending" transactions had a specific code that were intended for the previous day so they could still charge me fees.

That's complete BS! Like I'm supposed to know what their codes mean.

I don't work there! :( I'm currently looking into a new bank, because I went there the other day for another problem, and the lady who worked at the branch had a complete attitude problem with me as if I was inconveniencing her, when it is HER JOB to help me.

#22610

You are going to run into this at any bank. I work for a totally different bank and our system is very similar.

You need to familiarize yourself with how transactions are processed. They give you a bank services agreement at opening for a reason. Quick rundown... after funds on hold are deducted from your available balance, transactions initiated previous day are always processed 1st (those pesky pending transactions that finally post) then current day transactions.

Debits are processed largest transaction to smallest. Banks say that this is because larger payments tend to be more important (think mortgage, electric, car payment etc) but YES... it is also because they DO want to charge you fees. How do you think they are going to make money off your nearly empty account?

How do you think they stay in biz? Banks are FOR PROFIT. There are ways to aviod fees though! If you are unable to keep large balances ...

keep an accurate register and figure out how transactions are processed.....

get a savings account or a small line of credit linked to your account as overdraft protection... EDUCATE YOURSELF

#19147

Drop them

#17463

almost the same thing happened to me, they re-arranged my purchases and dates with the most expensive first, so instead of only over drafting once, the put the expensive stuff first to take the money out, then all of the 1 or two dollar things afterwards, even though that they were days before the big transaction, and already accounted for on my account.

cheaters

View more comments (3)
ID
#124350 Review #124350 is a subjective opinion of poster.
Location
Arlington, Virginia
Product
Bank Of America Account
New Reviewer

Bank of un-America

I opened a checking & savings account 2 weeks ago. Deposited over $5,000 to open the account of my money. I received 2 transfers of funds from a company I do work for that also happens to have BofA. Those went through just fine. On the 3rd transfer, they suspected it was fraudulent and put a -$888,888.88 negative balance on my account and all my checks started bouncing like a blond's *** on baywatch. (lol). So I call them and they tell me they suspected a fraudulent transfer?!? from a guy who logged into his account and entered specific pass phrases to get into his account and transferred the money. Meanwhile, he's done this 2 times before with HIGHER amounts with no problem. So now, Bank of unAmerica has stolen all my money and held it hostage until this other guy calls them and clears this up. I thought we have rights in the country. The right to bend over.
View full review
1 comment
#21741

Do you really think a bank wants to cover a near million dollar loss? Banks are trying to cover they're ***, they don't care if you need the money right away, they need to make sure that it's the right person doing the right transactions.

You open an account for 3o days and you think it's gonna be okay to do large transactions like that and not look suspicous.

You may know you're innocent but if I were a bank and I see that amount of money moving around, you better believe I would do anything to cover my butt. God forbid if it were fradulent transactions, and you had just had that money taken from you, dont' you think you would wonder why the bank did nothing to try and stop it?

ID
#124256 Review #124256 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Product
Bank Of America Checking Account
Loss
$6
New Reviewer

Bank of America Drive thru

Employeees at BoA receive very poor trainning. I was lined up on drive thru for 45 minutes, ver stuck becuase I could not go anywhere. There was only one girl in drive thru with 3 lines open, and about 15 cars that later on became 20 and so on. Since I was with my sister I aked her to stay in drive thru for me while I got off the car and walked into the bank. As soon as I walked in there was 3 people standing without doing anything and just watching others work. When I asked for the manager, she was standing on the other side of the bank just watching people. I asked to pull someone of the standing people to help the other lady in drive thru or int he worst case the manager herself could be helping the girl. The clerk was making my deposit told me that if I shut up wit would speed up the process. I told him that was very poor customer service and no one should tell a customer to shut up. I have never had problems with BOA but this one was the exception. What a shame.
View full review
ID
#122656 Review #122656 is a subjective opinion of poster.
Location
Elizabethtown, Kentucky
Service
Bank Of America Manager
Loss
$1200
New Reviewer

Bank of America - a terrible experience

I was a customer of B of a for 10 years. I had a checking, savings, auto loan, and credit card with them. For no reason, they raised my apr from 18 to 27! I had never made a late payment or gone over my limit. The told me that it was at their discretion to change the interest rate whenever they wanted. They refused to help me regardless of my history as a customer with them. Needless to say, I closed all of my accounts with them and will NEVER go back. I highly recommend that any existing b of a customers do the same. If you are not a customer and are considering b of a - DON'T DO IT!!!
View full review
3 comments
#302109

I live in Chicago. They have people who are useless and ***.

I plan to leave ASAP...First we bail them out and then they act like fools.

They would not give me a lousy $10.00 bucks cause my driver's license was expired ten days ago...I had all the other ID and answered every question.

Who needs a bank like that...An ATM machine has more brains than they do! Tomorrow I will tell you the manager's name....The stockl well it is cheap....A bank run by children and drop outs...I am a former Naval Officer and a punk from the Middle East says NO....gee is there anything else they want.

willymette@***.com :(

#23453

have you ever been late on any loans or lines that you have with other banks? some banks are using THAT as a reason to raise your rates with them (no matter your history with that bank). the bank i work for doesnt do this but it IS a very common practice

#17981

I just recently attended a meeting with Summer Bay Resorts. They would like for the New Horizen customers to purchase their vaction packages.

After reading all of these complaints, I am not sure if that is a good ideas. Please advise.

pmh-stl

View more comments (2)
ID
#122429 Review #122429 is a subjective opinion of poster.
Location
Portland, Oregon
Product
Bank Of America Credit Card
New Reviewer

Bank of america dumps good customers

I have had a us airways Bank of America credit card for almost 5 years and through tough times always kept it up. A friend told me that I should make as big a payment as I could and use my credit card for my expenses because that would save me a lot of interest. This month I made a payment of 4 times the minimum 3 weeks ago and 6 times the minimum last week. I expected to be able to take care of my daily expenses (gas-food ect.) but my card was canceled today. I have been a good customer, in fact the customer service said I had a fantastic payment history but Bank of America cares nothing about the position they have put me in. BEING A GOOD CUSTOMER AND PAYING IN A TIMLEY MANOR FOR 5 YEARS MEANS NOTHING TO THIS COMPANY!!!!!
View full review
ID
#122343 Review #122343 is a subjective opinion of poster.
Location
North Myrtle Beach, South Carolina
Product
Bank Of America Credit Card
Loss
$5000
New Reviewer

Bank of America permits Fraud account deductions

If you have any accounts with Bank of America (BankAmerica or BoA) get your money out NOW and put it in another bank or credit union. With all the mergers, etc. they are losing money faster than they can steal it from your account. Here's the story: BoA has no internal security or cross check of your account. You write a check to someone and that provides your complete account number. Anyone can then have their credit cards or utility bill paid out of your account by requesting AutoPay every month against your number. It's up to YOU to find it and fix it!! I've been chasing them for 5 months with no cooperation, so it will have to go to court and on CNN In addition, BoA is apparently screwing up corporate accounts even worse. Bank employees are told to say either this is untrue or they are "working on it" My info came from personal lose and information from a former BoA internal security employee.
View full review
3 comments
#13310

World of Warcraft Gold, silkroad gold, silkroad accounts,

#13262

Little do you know about how banking works. So, I would recommend you better not preach what you don't know about.

If someone would use somebody else's details to pay his credit card/utility bill it would be a federal crime. Feds will be knocking on your door sooner if not later.

#13129

I have to dissagree even if true. Consumers will notice and as if fraudsters will pay thier utillities and CC bills giving thier identity away.

I'm sure big banks in this country have adequate security.

View more comments (2)
ID
#121511 Review #121511 is a subjective opinion of poster.
Location
Augusta, Georgia
Loss
$25

They lied about the interest rate we would get Bank Of America

I apply for a loan with BOA and they lied about the interest rate they resured me it was going to be 8.99, and it was 15.99 They lied I kept asking if the interest was ever going to change and she said no that it would stay at this 8.99 and when I got statement the interest was 15.99 not the 8.99 as promise, my Husband called The Superviser would not let my husband get a word in and he had to asked her to stop talking so he could tell what the other lade had said.
View full review
1 comment
#23456

is it fixed? if not...

go up the chain... people mess up all the time (they are human) or there may have been a misunderstanding. But if they arent fixing their mistake or if you are not satisfied talk to the manager, regional manager, regional president until you get a responce you are happy with.

trust me... they dont want you to get to corp!

ID
#121399 Review #121399 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Bank Of America Loan

Rebate of a Late Charge, Not Really a Rebate

My bank had an error and didn't send a payment to my B of A credit card. The bank owned up and sent a letter telling them to remove the late charge and reinstate a promo rate. B of A over the phone, removed the late charge and gave me back the promo rate. What kills me, is that apparently that takes a month to take effect. I am being charged interest on the total of my account for 1 month even though I started and ended at zero percent and none of this had anything to do with me. I'm also being charged interest on the late fee itself!!! Nickel and dimed to death, rules need to change!!!
View full review
2 comments
#37062

Same thing just happened to me on my business card. I had it for 5 years at 7.9 and over night it went to 25.9.

I have never been late and pay more than the minimum.

I owe about 18,000. and it is going to sting if I can't transfer it somewhere else.

#11508

I cannot believe the government hasn't put some rules in place to stop that kind of thing. Imagine how much money they make for every person out there with a credit card...

View more comments (1)
ID
#120370 Review #120370 is a subjective opinion of poster.
Location
Aspen, Colorado
Product
Bank Of America Account