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Bank Of America in New Milford, Connecticut - Delay on Modifcation
Bank of America seems to be delaying a decision on our modification. Over the 3 month trial basis I have repeatly had to send and resend information that they did not have although I had already sent it to them. I checked up with them constantly to see where the loan was and was always shocked to find things missing. Finally it was sent for processing and shortly there after we were denied for missing information! I called immediately and was told it was reopened! I am disabled and raising my 3 grandchildren, I have lived in this home for almost 25 years now and can afford to pay this if the mortgage rate of interest would be dropped to a fair rate. I am sick over this and feel BAC is not committed to working with their customers. There are too many paper pushers involved and not enough people involved to make the right decisions. I certainly hope this has a positive end for me.
Bank Of America in Blythewood, South Carolina - Poor customer service and money lost
I am canceling my mortgage application with BOA. I am bewildered. I am not sure who to blame for the lack of response and communication concerning this loan. I went with BOA because I expected great communication and service. Before I applied, I ask Colleen Mitchell (loan officer) a question...Will my loan be approved and ready for closing by 5/14/10. This was in February. She said that it would not be a problem. A week and some days had gone by and there was no response. I called and left messages. No response until the end of that week. She says that she needs the contract before she can start on anything, even though I had sent my information to her. Why did she not tell my Realtor and I this? My Realtor sent her the information. Guess what? My information is still not submitted/inputted into the system. Finally Sheila Melendez (her assistant) did it. Thank God for that. I am still calling and emailing Colleen only to find out through another person that she no longer works for BOA. There goes another week. After a while I was contacted by Zoila with information that I needed to send/fax. I did just that by the end of the day (I thought). If I forgot to send something or I forgot to sign a letter, just pick up the phone and tell me or send an email saying...Hey, I got the letter but it is not signed. That is simple. I feel as if I am so alone on this deal. I am trying to make it work but I am in a tunnel listening to my echo. I know that they are busy and have other loans to process. I know that my loan is not much money ($19,200) at all compared to other home loans. I know that some things are probably out of their hands. But communicate with me. If I send an email, it is OK and your responsibility to respond or get someone to do so. I have been down this road before with the other closing that I completely gave up on that took 5 months to close. I can not go through this again. I thought that by coming to BOA their processes would be more efficient and the communication would be better. I have been a customer with them since 1999 and I will say that I am saddened at the way this has turned out. I have given the documents that you requested "online" quickly and orderly. I know that most people do not do what I have done. Does BOA realize that the news has published that you are the worst bank in the country for customer service? You had an opportunity to prove them wrong...with me. Do not think that this is easy for me. I am loosing $1340 of my hard earned money. You have taken $535 for an appraisal and $35 for a credit report from me (upfront). I had to pay $300 for a survey and my $500 earnest money is gone also. That hurts. Not happy at all
Bank of America stole money from my account
I spent over 2 hours on the phone trying to get my maintenance fee back due to an error on their part for not linking my loan to my account. Ask for supervisors but "they were not available". They use corporate policies to cheat and steal, and they always change to their benefit and never notify the consumer. They are the worst in customer service and should be under investigation by Feds. If enough people stand together, something will get done! Their policies and practices are not fair nor are they disclosed until you have an issue with them. I was disconnected twice and left on hold for almost 45 min.
Bank Of America in Goodyear, Arizona - Some one needs to stop these people
bank of America is a very dishonest bank,there thing is to trick you or cheat you in anyway possible. And believe me when i tell you that they are liars. I don't want to spend all day writing a book on how they have cheated me but i am going to take the time to post this so when people come to look they will find yet another person saying that the things bank of America are doing are against the law. who is going to protect the people from these bullies? they are picking on and ripping off the elderly and so much more. its disgusting to use the word America in there name.
Bank Of America in Phoenix, Arizona - Screwed BY B of A
For years I had direct deposit on my account. Bank of America advertised and told me that I would have free checking because I had direrct deposit. I went to them several times to get it taken care of and each time they said ir would. I was charged for checking for 10 years and never recieved a dime back or free checking. I was charged for an inssurance policy that I didn't want and I told them so. Even after several trips to the bank and calls they still charged me for the insurance policy. One year the IRS made a mistake and put a lean on my account. Even though I had made purchases prior to that with my debit card they called it insuficient funds and then chrged me 35.00 each for 5 debit transactions. Some of the transactions were less than 3.00. Even though the IRS returned the money Bank of America didn't. I closed my accounts. My wife wrote a check for $110.00 on a credit card payment. Bank of America says it was for $10.00 and said her payment was $100.00 short. Even though a copy of the check from Chase clearly shows $110.00. They are charging a late fee and want 2 months payment to bring it up to date. I have the information for them but they don't care. Frack Them.
Bank of America ***! They took $2,800 out of my checking account to pay for a $53.72 balance
I have been a customer of Bank of America for over 8 years. I had a $53.72 balance on my credit card. On line, on their website, I schedule a payment and indicated I wanted to pay the entire $53.72 balance on the card. They took $2,800. When I called them to tell them about the error, they indicated it would take me 7-10 business days to get my money back. That was 10 days ago. I just found out know that they actually didn't schedule the re-payment until a week after I initially told them about the error. 11 days later, I am still waiting for my money. I've spent hours on the phone and been given at least a dozen different stories. Most of the people I talked with said it was my error, and the SYSTEM WOULD NOT TAKE $2,800 out of my account unless I intiated it. Do yourself a favor and DO NOT DO BUSINESS WITH THEM!!!!!They are idiots!
Bank Of America in San Jose, California - Loan Modificaiton Potential Scam
So please send your email directly to the Bank of America CEO and include the following in email: 1. Your name 2. Your complaint concerning your experience with Bank of America. 3. Please end your email "I support John Wright vs. BofA Lawsuit!" 4. Please send a copy of your email to email@example.com 5. Please send your email to the CEO email CEO Brian Moynihan: firstname.lastname@example.org You may support me with you comments by clicking on my story at www.unitedlawgroup.com Divided we might have fell America, but united we must stand!
Bank of America keeps stalling my loan modification I applied for 3 mo's ago. When I follow up, they say the loan modification is "under review" with no time estimate though originally I was told I would receive a modification within 45 days...Now they sent a new...
NACA got me thrown out of my home after 9 months of meaningless paperwork and missing work and stressing to follow thru on everthing they said to do. After nine months of nothingness they go to Maimi and have drinks over my loan and between BANK OF AMERICA AND NACA...
Bank of America keeps raising the $$ of our closing costs.
We were approved for a Making Homes Affordable refinance from Bank of America. We are underwater in our current mortage. I am very suspicious of the way our refi has been handled. Our closing costs keep going up. I need some help in dealing with this bank. I feel like I have been getting the run around from the beginning. We already signed all of the papers and sent them in to the Title Company. I justy got a letter that states: "The following fees were revised as a result of these changes listed above: Title Services and Lender's Title Insurance [Closing/Escrow] From $300.00 To $505.00 [Title Services and Lender's Title Insurance] [Closing /Escrow] From $965.00 To $1,147.96 We were sent a new GFE with the above information.
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