Jack M Akd
map-marker Berne, Bern

Bank of America Fees

On October 6, 2011, Bank of America took money from my checking account ending in ** and transferred it to my other checking account ending in ** (which was in process for unknown charges, in process of being disputed without my authorization). On October 4th, 2011, Bank of America representatives advised me that I would have a total of 2 months to pay off my overdrafted checking account before making payment arrangements. On September 17th and 24th and October 1st, Bank of America representatives stated that I could make payment arrangements on my overdrafted checking account after the in-process unknown charges disputes were resolved. I ensured the representative clarified that no transfers would occur without my knowledge. The representative assured me that the only way that would happen would be if I would set it up that way. Other than that, they wouldn't touch my account ending in *** Bank of America did not notify in writing nor over the phone about withdrawing my entire account in the amount of $1,152.27. On October 6, 2011 at approximately 7:35 am, I contacted Bank of America to find out why they had taken my money without notifying me. They indicated that they did not have any open claims on file and that they couldn't give me my money back.
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2 comments
Guest

:upset bank of italy has spoken

Josh R Cih

These debits were properly assessed utilizing Bank of America's Right of Setoff that is mentioned in your Depositor's Agreement. Whenever you have an account that is overdrawn for a period of 90 days, the bank has the right to go into attached accounts that you are a signer on in order to recover funds without undue loss to the bank, since we have to pay money on funds borrowed at a high interest rate to provide your overdrawn account. While the loss is unfortunate, you would do the same thing if you as a person had the authority to do so.

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Anonymous
map-marker Baltimore, Maryland

HARRASSMENT !!!!!!!!

My loan from Bank of America was sold to Green Tree . I had successfully worked with Bank of America for the last four years splitting my pay one on due date and one on end of the 15 day grace period no problems . i had bankruptcy 2 years ago Bank of America never called my house or my work they just sent a statement that this is not to collect a debit . GREEN TREE has called my house my work as soon as the 1st payment isn't a full payment on the 1st they have threaten me and even said my discharged bankruptcy doesn't mean anything to them they are a debit collector and they will call until full payment is made every month . i have started checking around and this is illegal . When i told them they said they don't care and they will do what ever they have to to collect a debit . i have been unsuccessful in finding a lawyer to assist me . since the first of November 2011 this is becoming a night mare . I pay the whole bill every month and have never been a month behind . This month so far they have called my house for the remainder of the balance so much I got my home number changed . They called six times on Thursday even after i talked to them . Four times on Friday and Two times on Saturday morning so far . This is ridiculous . My number change will not be active til Monday but i cant change my work number.
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samanthacarrasco c
map-marker Concord, North Carolina

Bank Of America Is full of ***!

These people really have some nerve!!! I opened a checking and savings account with them and that same day I deposited 2 checks.. about 2 hrs. Later I was trying to use my debit card and they declined it, I called and they said my accounts had been placed on hold because of suspicious activity!!? The next day I went to deposit my paycheck because they told me my account should have been good by now.. WRONG! It was declined again... and this morning I called to see what's going on because I need my money.. I'm a single mother and can't afford to go through account holds. They said that they decided to close my account down because the checks I deposited didn't match with the persons signature.. trying to say I'm making fraudaulent checks or something! They said they were going to refund the checks to that person and give me back the balance within 10 to 15 days??! What the *** am I supposed to do for a week with no money?! And how is my employers typed check a fraud? They are SOO *** full of ***! They just lost some customers.. because I'm going to make sure I tell everybody how rude these people are! *** YOU BANK OF AMERICA!
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Loss:
$252
Blimy Gmx
map-marker Los Angeles, California

Bank Of America

Anyone thinking about starting a mortgage with Bank Of America may want to reconsider. With all the reorganization, lay offs, and government involvement Bank of America is going through, you may find the over worked mortgage s at Bank of America making a lot of mistakes and not making deadlines as promised on your closing. I just completed the loan process with Bank of America and some of the problems I faced were, No communication with me, loan information going to an email address I never provided, not making the closing date on time, costing me the seller paid escrow fee, the whole process was horrible and this was a little mortgage for under 50K. Bank of America had me down for 5.5 percent interest, most lenders are going for 4.5 or under Its is more involved, what happens after your loan is approved, there will be more mistakes long term, you may have to deal with, lost payments, Bank of America changing addresses without notification and many more variables. I pulled out of the loan the same day the documents were ready to sign and close, remember this was after the closing deadline, Bank of America offered me 1000 dollars to change my mine. They proved how fast they could work when they were loosing my account. Do yourself a favor, the odds are against you, after all I have been a 25 year customer.
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2 comments
Guest

David Puzniak

Mortgage Loan Officer

Bank of America Home Loans

628 North New Ballas Rd

Creve Coeur, MO 63141

david.puzniak@***.com

Office: (314) 994-****

Mobile: (314) 486-****

Dear David Puzniak & Bank of America:

I will be sending this letter to anyone who will read it and listen to the injustice that we have suffered at the hands of Bank of America and Freedom Mortgage. My intent with this is to have Bank of America honor the agreement that they had made with my husband and I in 2010 about streamline financing my current FHA mortgage with Bank of America. And to also make Bank of America fix some of their current processes that harm families like ours. Below is an approximate timeline of events:

November 2009- We received a postcard in the mail from a company called Freedom Mortgage offering to refinance our home with a new FHA streamline refinance and save us on our interest rate and monthly payment.

November 10 2009- I spoke with Freedom Mortgage about the postcard that was sent to me and to ask questions about how it worked. They said no credit check, no appraisal and no closing as long as I had made all payments on time. I told them sounded good I would speak to my husband and if we were interested I would call them back. They asked if they could send paper work to look at and I said yes in case we decided to accept the offer.

January 5, 2010- We get a letter from Russ at Bank of America offering the same thing that Freedom Mortgage was offering. We called Bank of America because they are our current mortgage company and we thought it might be easier to deal with since they had all of our information already.

February 2010- I call and speak to Russ and ask so questions about their program. He assures it will be very easy and we should consider the offer. I tell him I will speak with my husband and call him back. So a few weeks later we call him back and talk to him on three way together so that Jason can ask the questions we has as well so we can make an educated decision. After speaking to Russ Jason feels confident and says we should proceed. So we call Russ and ask him to proceed.

March 2010- Russ calls and says he needs to go over the numbers again because something is wrong in the escrow numbers and that our payment is about to go up to $1800 a month. He says it’s good we are going to refinance now so we can get the payment down. We are concerned with the payment going up because we are trying to lower our current payment to get out of debt and pay off some bills. So now it looks like we need to refinance just to stay afloat much less pay off bills. I feel bad for people in our shoes that don’t have two incomes to fall back on. I think no wonder there are so many homes in foreclosure. It saddens me.

May 2010- I tell Russ we are going to be out of town and ask if he knows when our closing date will be since we are getting close to 90 days now. He says we will get it all done when I get back in town.

June 2010- When we get back in town Russ is on vacation. I leave a message. When he calls back we ask him about a cheaper rate that is being offered. He says ok he will look in to it for us. He calls and leaves me a message to call him. I call and leave a message for him.

July 2010- I call and leave messages for Russ. He calls me back once and leaves a message for me to call him. I try him back but have to leave message again.

August 2010- I leave message after message for Russ to call me. We really need to get out mortgage closed badly. Finally I call one evening and ask for him, they don’t put me on hold and I hear him say, put her into my voice mail I don’t have time for that crazy lady. I ask to speak to his supervisor immediately. Dave Puzinak gets on the phone and I explain what has happened. He apologies but it seems like he is just sorry that Russ gets caught saying it, not that he really is sorry that he did say it. He says BOA would like to keep my business. So I agree to proceed.

September 2010- Dave sends me new papers with the new rate on it and says the processing has to start over because of the new rate. So he says we won’t close this month either.

October 2010- Dave says we missed our window for this month as well.

November 2010- Dave says we can’t close this month because there is a very short window they have to close these loans. And they must be done by the 26th of the month and they are shorthanded and can’t get the paper work processed and completed for this month. I am very disappointed. I even file a better business bureau complaint and they offer me a $25 gift card for my trouble and say it will be done in December for sure. I call another mortgage company to see if we can get it done quicker and to see if I am being lied to. They run my credit and say they can’t help me because my credit score is too low to finance with them. They suggest I continue on with BOA since there is no credit check required.

December 2010- Dave calls for my bank statements so I send them to him. He calls me and asks why I have deposited a $2000 extra in my account. I explain that it is a loan for our Christmas vacation. He says we can’t close because they will think its borrowed funds for closing. But I tell him I have the money to close even if that had never been borrowed and he said yes but that would be too much paperwork so we should wait till the next month. I am beside myself at this point. Money is really tight and my payment is supposed to be more than $300 cheaper a month. And every month I get further and further into debt because I can’t get my house closed and my payment lower. I am scared I am going to lose my house at this point. I have 5 more people in my household to take care of.

January 2011- I call Dave and ask about closing date. He says once again we need to wait one more month till Feb 15, 2011 to get bank statements in with now extra money added to my account. I am livid. I fuss and complain but he says there is nothing he can do and it will be done next month for sure. There is nothing I can do except comply, BOA has my family home in its hands. I pray they can fix this next month because I don’t know how much longer we can hold on to this house without the refinance.

February 2011- I get an email from Dave today saying not to forget to send him the bank statements on the 15th so we can get moving and not miss that window again. I am super excited that he seems to be being proactive. Then 3 hours later I get a call that says he needs me to call him. I call him back and he tells me that because Freedom Mortgage held on to the file or application for 4 months, I am no longer eligible for the no credit check offer and they ran my credit and it’s too low for them to do the loan. I was devastated. I only spoke to Freedom Mortgage One time. I never signed anything or told them that they could do anything. They had called BOA for a payoff quote which I had to pay for even though I had not authorized it in anyway shape or form and they changed my designee on my homeowners insurance through State Farm. How can a company do that? Isn’t that an invasion of privacy? Don’t I have to sign something giving them permission to do all that? And how can BOA back out of a deal just like that? Should they not have to own up to their agreement? Dave has said now after this whole year that it’s Freedom’s fault, I am sure if I call them they will say it’s BOA’s fault, but ultimately my family is the one who suffers because now we cannot refinance our home and will probably lose it because we can’t pay the note every month. I thought President Obama’s mortgage reform was to help people like us, but it has not. So it’s either his fault, the FHA (that’s the other place BOA blames), or one of the mortgage companies fault. But of course I am sure no one will fix this or take the blame. My husband and I both work in education and I thought we were pretty smart people but for the life of me I cannot figure this one out. When we first purchased our home our payment was $1500 a month to Taylor, Bean and Whitaker and we could afford it. We had plans in two years to refinance. Then we get a notice saying they are closing down and Bank of America now has our loan. Then last year for no reason we can understand our payment went up to $1841 but our taxes went down and our homeowners stayed the same so why would it go up?

I am going to send this to everyone on my email list and my face book to let my family and friends know of our injustice before we lose our home so that people will already now it was our mortgage companies fault. I am also sending it to anyone I think might be able to help me get the word out to help some other poor soul from putting their trust into either of these companies. It is wrong what you have done to my family. I hope you open your eyes and do the right thing or that the FHA or someone higher up can step in and make you do the right thing and correct this mistake you have made for us.

Guest

David Puzniak

Mortgage Loan Officer

Bank of America Home Loans

628 North New Ballas Rd

Creve Coeur, MO 63141

david.puzniak@***.com

Office: (314) 994-****

Mobile: (314) 486-****

Dear David Puzniak & Bank of America:

I will be sending this letter to anyone who will read it and listen to the injustice that we have suffered at the hands of Bank of America and Freedom Mortgage. My intent with this is to have Bank of America honor the agreement that they had made with my husband and I in 2010 about streamline financing my current FHA mortgage with Bank of America. And to also make Bank of America fix some of their current processes that harm families like ours. Below is an approximate timeline of events:

November 2009- We received a postcard in the mail from a company called Freedom Mortgage offering to refinance our home with a new FHA streamline refinance and save us on our interest rate and monthly payment.

November 10 2009- I spoke with Freedom Mortgage about the postcard that was sent to me and to ask questions about how it worked. They said no credit check, no appraisal and no closing as long as I had made all payments on time. I told them sounded good I would speak to my husband and if we were interested I would call them back. They asked if they could send paper work to look at and I said yes in case we decided to accept the offer.

January 5, 2010- We get a letter from Russ at Bank of America offering the same thing that Freedom Mortgage was offering. We called Bank of America because they are our current mortgage company and we thought it might be easier to deal with since they had all of our information already.

February 2010- I call and speak to Russ and ask so questions about their program. He assures it will be very easy and we should consider the offer. I tell him I will speak with my husband and call him back. So a few weeks later we call him back and talk to him on three way together so that Jason can ask the questions we has as well so we can make an educated decision. After speaking to Russ Jason feels confident and says we should proceed. So we call Russ and ask him to proceed.

March 2010- Russ calls and says he needs to go over the numbers again because something is wrong in the escrow numbers and that our payment is about to go up to $1800 a month. He says it’s good we are going to refinance now so we can get the payment down. We are concerned with the payment going up because we are trying to lower our current payment to get out of debt and pay off some bills. So now it looks like we need to refinance just to stay afloat much less pay off bills. I feel bad for people in our shoes that don’t have two incomes to fall back on. I think no wonder there are so many homes in foreclosure. It saddens me.

May 2010- I tell Russ we are going to be out of town and ask if he knows when our closing date will be since we are getting close to 90 days now. He says we will get it all done when I get back in town.

June 2010- When we get back in town Russ is on vacation. I leave a message. When he calls back we ask him about a cheaper rate that is being offered. He says ok he will look in to it for us. He calls and leaves me a message to call him. I call and leave a message for him.

July 2010- I call and leave messages for Russ. He calls me back once and leaves a message for me to call him. I try him back but have to leave message again.

August 2010- I leave message after message for Russ to call me. We really need to get out mortgage closed badly. Finally I call one evening and ask for him, they don’t put me on hold and I hear him say, put her into my voice mail I don’t have time for that crazy lady. I ask to speak to his supervisor immediately. Dave Puzinak gets on the phone and I explain what has happened. He apologies but it seems like he is just sorry that Russ gets caught saying it, not that he really is sorry that he did say it. He says BOA would like to keep my business. So I agree to proceed.

September 2010- Dave sends me new papers with the new rate on it and says the processing has to start over because of the new rate. So he says we won’t close this month either.

October 2010- Dave says we missed our window for this month as well.

November 2010- Dave says we can’t close this month because there is a very short window they have to close these loans. And they must be done by the 26th of the month and they are shorthanded and can’t get the paper work processed and completed for this month. I am very disappointed. I even file a better business bureau complaint and they offer me a $25 gift card for my trouble and say it will be done in December for sure. I call another mortgage company to see if we can get it done quicker and to see if I am being lied to. They run my credit and say they can’t help me because my credit score is too low to finance with them. They suggest I continue on with BOA since there is no credit check required.

December 2010- Dave calls for my bank statements so I send them to him. He calls me and asks why I have deposited a $2000 extra in my account. I explain that it is a loan for our Christmas vacation. He says we can’t close because they will think its borrowed funds for closing. But I tell him I have the money to close even if that had never been borrowed and he said yes but that would be too much paperwork so we should wait till the next month. I am beside myself at this point. Money is really tight and my payment is supposed to be more than $300 cheaper a month. And every month I get further and further into debt because I can’t get my house closed and my payment lower. I am scared I am going to lose my house at this point. I have 5 more people in my household to take care of.

January 2011- I call Dave and ask about closing date. He says once again we need to wait one more month till Feb 15, 2011 to get bank statements in with now extra money added to my account. I am livid. I fuss and complain but he says there is nothing he can do and it will be done next month for sure. There is nothing I can do except comply, BOA has my family home in its hands. I pray they can fix this next month because I don’t know how much longer we can hold on to this house without the refinance.

February 2011- I get an email from Dave today saying not to forget to send him the bank statements on the 15th so we can get moving and not miss that window again. I am super excited that he seems to be being proactive. Then 3 hours later I get a call that says he needs me to call him. I call him back and he tells me that because Freedom Mortgage held on to the file or application for 4 months, I am no longer eligible for the no credit check offer and they ran my credit and it’s too low for them to do the loan. I was devastated. I only spoke to Freedom Mortgage One time. I never signed anything or told them that they could do anything. They had called BOA for a payoff quote which I had to pay for even though I had not authorized it in anyway shape or form and they changed my designee on my homeowners insurance through State Farm. How can a company do that? Isn’t that an invasion of privacy? Don’t I have to sign something giving them permission to do all that? And how can BOA back out of a deal just like that? Should they not have to own up to their agreement? Dave has said now after this whole year that it’s Freedom’s fault, I am sure if I call them they will say it’s BOA’s fault, but ultimately my family is the one who suffers because now we cannot refinance our home and will probably lose it because we can’t pay the note every month. I thought President Obama’s mortgage reform was to help people like us, but it has not. So it’s either his fault, the FHA (that’s the other place BOA blames), or one of the mortgage companies fault. But of course I am sure no one will fix this or take the blame. My husband and I both work in education and I thought we were pretty smart people but for the life of me I cannot figure this one out. When we first purchased our home our payment was $1500 a month to Taylor, Bean and Whitaker and we could afford it. We had plans in two years to refinance. Then we get a notice saying they are closing down and Bank of America now has our loan. Then last year for no reason we can understand our payment went up to $1841 but our taxes went down and our homeowners stayed the same so why would it go up?

I am going to send this to everyone on my email list and my face book to let my family and friends know of our injustice before we lose our home so that people will already now it was our mortgage companies fault. I am also sending it to anyone I think might be able to help me get the word out to help some other poor soul from putting their trust into either of these companies. It is wrong what you have done to my family. I hope you open your eyes and do the right thing or that the FHA or someone higher up can step in and make you do the right thing and correct this mistake you have made for us.

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John L Mea
map-marker Las Vegas, Nevada

Raised price on house after signed a deal

We made an offer on the house at 12754 Fiddleaf in Boise on 4/28/11. The house was on a short sale listed for $105,000. We offered $100,000. The bank lowered the price to $102,000. We accepted the offer. We were told everything is ready and asked how are we paying for the house. We decided to go with the 3.99% home equity loan from US Bank. We told the funds on 8/19/11 and the house was scheduled close on 8/23/11. The closing date was posted four times because BOA keep saying some title issue with the county not clear yet. The last closing date was scheduled for 9/30/11. On 9/29/11, we were told that BOA raised the price to $108,000. We declined the offer, not because of the price, but that is just wrong. A multi-billion company back off on an offer accepted??? We paid $250.00 for home inspection. We paid 3.99% interest on $100,000 since 8/19/11. About $2000 out of pocket today, still counting, with no house, because of BOA's wrong doing. UB Bank charge $500.00 if we payoff within 3 years.
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Loss:
$2000
Anonymous
map-marker Stamford, Connecticut

Bank of america password confusion

continually must enter and reenter the same password...sometimes it takes other times NO. Then I am blocked and must contact Customer Service. Happens over and over and over. Disgusted and tired of having to continually repeat all the numbers of the credit card...my social security number, etc. etc. It is annoying and it begs the question as to why their system does not recognize it and then it does and do not say perhaps the case sensitivity is not activated correctly....I check this by typing in another area before I go to Bank of America. and so it goes
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1 comment
John N Mzy

try using another browser. If you are using IE, don't use IE8---it has problems.

Alternatively, try Firefox, it is much better than IE. There are so many possible reasons you are having troubles it is hard to determine why for anyone.

I doubt the problem lies with Bank of America tho. Even so, I dropped BOA a couple of years ago when I found out they were giving low interest mortgages to illegals.

Anonymous
map-marker Milwaukee, Wisconsin

Bank of America Home Loans foreclosures

I know that I am not the only one with this issue with BAC home loans. I have had a loan modification in place for over 2 years and they still don't recognize it and have filed foreclosure papers on me, again. BAC did this same thing a year ago and it was dismissed. It still didn't help, and they sent back all my payments or won't accept them. Why can't they, Bank of America, admitt they screwed up and are scamming us hardworking Americans???? I never missed a payment until all this happened and they sent all my payments back. BAC is the reason my payments are "late"; they won't accept them. Isn't there something we can do???? I have been fighting them for 2 years by myself. I lost my job and I have sent all my time looking for work and calling Bank of America. Who can help us fight this large corporation since we are lone soldiers in this battle. I don't want to lose my home!!!
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3 comments
Guest

This is the biggest scam of the century and they are allowed to get away with it !!!!! Same thing with our home loan which originated with Countrywide almost 20 years ago then BAC stepped in and the screwing continued.

Lost our home during Katrina and they took full advantage of that situation. Lousy, heartless, rotten no goods...

Guest

@sauce, comment to yourself. That was not appealing to read your comment at this time of the morning.

For someone to battle a bank to save her home. (AND IT IS HER HOME, IF SHE IS PAYING FOR IT.) Paid off to make it hers?!?! Not everyone feels they need to own a home.. It have been embedded in our minds by the Feds to think so.

It is a matter of pride to say, "I own _______." With that being said, please do not comment anymore. The banks do not deserve to doop us 5 times over like they have especially the last 5 years.

Guest

I understand you don't want to lose 'your home,' but the home was never yours unless you paid full price for it. Renting is easier anyway, you don't have to worry about some things depending on where you rent. I don't understand why everyone feels they need to own a home, especially with the way things are right now.

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R F Rmr
map-marker Englewood, Colorado

Caught in the endless BofA loop...

I have been trying to get a loan mod with Bofa for over a year. According to their numbers, I qualify but they never seem to be able to 'fit' me into existing govt.

programs. Some told me an in-house mod was the next step. Others at Bofa have told me that because they're only the servicer on my mortgage, they can't...it's up to the investors. Who are these investors?

What do I do to get off this loop? I am current, but when I asked about refinancing they told me that I couldn't have any late payments for the last two years. A year ago I was told that in order to qualify for a loan mod, I had to be late so I paid the mortgage but always after the due date. Now I'm told my latest application is Underwriting Complete...but no one can tell me when "the investors" will make their decision.

I'm at my wit's end. I realize the system is designed to derail and discourage the very client they are supposed to be servicing. I realize that BofA doesn't care one way or the other what my circumstances are. I know it's an institution with millions of customers and thousands of offices.

So, how does one person take on such a monster? Should I put in a QWR in order to let them know I can play by the rules and will hold them to those same rules? Or am I wasting my breath? Do I keep trying until they get so sick of me they finally give in?

What else should I be doing?

Help.

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6 comments
Guest

And "Nikalseyn"--YOU'RE A BULLY, a true reflection of BofA and it's practices.

Guest

Keep bugging them...and bugging them, every single day. And take names and notes, you'll need them later.

I was never late, but did qualify for the Making Homes Affordable Program (MHAP). However, I was told over and over again by more than 8 BofA reps that I had to be 60 days delinquent on my account to qualify for the MHAP; one of them was a manager (not a supervisor). I took their advice, held onto my money and waited 60 days (actually 65 days), and then called them. To my SHOCK and HORROR--I was in FORECLOSURE!

You would think I could have easily just turned around and paid them to two months of mortgage--I did try, but they continually rejected the payment. They didn't make it that easy. I had the money for the mortgage, but not their added legal fees, document fees, and what every else they were asking. In addition, no one could answer my questions, my mortgage was being processed by a legal foreclosure company, and BofA had no control over their decisions. Interestingly, the foreclosure company turned out to be a subsiduary--I was trapped.

OK, it was not very smart of me to listen to "financial" company for "financial" advice--silly me. This started my long search for information.

After a very, very long story...I received my modification after 19 months (yes 19), and an additional 6 months to get it "reinstated" as a normal account.

My heart goes out to you, and best wishes!

A friend in kind, from California

And "Nikalseyn"--YOU'RE A BULLY, a true reflection of BofA and it's practices.

Amanda B Ojy

Please go tot your local media. Stock holders love it when the media turns against their cash cow...note my sarcasm.

In all seriousness, this is the only way I can see a change. I am in a different situation than you, trying to short sale, but BOA has dropped the ball a million times and there's nothing I can do about it but bend over and talk to the next *** in line to take my call.

Please please please contact the news about this. We need the general public to see what is really going on and need our personal stories to be heard.

Guest

Is stealing peoples homes good business also? Looking forward to seeing BofA stock crumble when this whole top-heavy cauldron boils over.

See you on the streets then!

R F Rmr

Your smart-Alec and rather wizened comment was worse than no comment at all and seems consistent with a systemic indifference. I asked for help.

This was not helpful. Please don't bother to respond.

John N Mzy

Sounds like you are a bad risk, what with late payments and all. Probably have a rather low credit score.

Since I hold stock in Bank of America, I can see no valid reason to loan you money and take a chance of you defaulting.

We like to loan money to credit-worthy customers. That's called good business.

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Mickeiu A
map-marker Greenville, South Carolina

Bank of America closed my credit card because i did not use it enough

I'm pissed with Bank of America. I was using my credit card for school shopping on tax free weekend when a purchase was denied. Later that week I received a letter that my credit card has been closed. Somehow that weekend triggered a review of my account. I called customer service and I was told by the representative I had not used the card within that year. I then explained I had indeed used it early in the year for car repairs and the current month for school shopping. What she meant to say, was that BOA was not collecting any fees or interest so we have to close this account. The representative could not explain why the card was closed, and she could not offer me any help with the issue. The only thing she wanted to do is to run my credit to open me a new account. BOA does not empower their people to make decisions. The card was really for emergencies. I have another card with BOA and I am looking for another credit card to transfer my balance. BOA Sucks!
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2 comments
Mark Prf

I'm curious if jerodeheaver is an official representative of BofA or merely a corporate apologist. If he's an official rep for BofA, they need a new one because he should have apologized to the customer for the bank's failure and lack of common courtesy.

If the card was closed for inactivity, the customer should have been immediately notified instead of waiting for the customer to use the card and have it declined. :(

Josh R Cih

How did you using your card trigger a review? Bank of America has an Inactive Account Closure policy set forth where if cards aren't being used, we may re-absorb the line back into the general fund for use in other credit-bearing products such as loans and mortgages.

As a result the account is closed and you must call Customer Service to give your ATP (Ability to Pay) information to have it reopened.

If you refuse to give this information, we will proceed no further and you can just shred your cards. While the inconvenience is unfortunate, the cards and accounts are ultimately the property of Bank of America, and we can take any action we deem necessary to mitigate risk loss to the bank and customer.

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melbecca S
map-marker Bronx, New York

Bank of America/mortgage modification denials without reason

I have tried four times to get a mortgage modification from Bank of America. They delay processing the requests and constantly lose the docs sent. then they ask for the docs again and again. Then they claim they call and deny your claim based on the fact they couldn't reach you. When you confront them with proof, (caller id) that they never called they have nothing but a brush off and just say sorry, there's nothing they can do, the case is closed. When I told them I wanted to hear my prior phone calls, they refused and when i told them i was recording them? they said they had to terminate the call immediately. I have repeatedly faxed, called and emailed them my cell # and told them that was the only way to reach me. Instead? they kept claiming they called my house. They are deceitful, dishonest, incompetent, horrible, people. Yet they can text and call my cell phone to collect money. Go figure!
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Loss:
$180
7 comments
Guest

Pissed off have to short sale my home and relocate my children because of incompatent Big Business. Same old story lost paper work cant read transcripts or we dont know who is handling your files.

Time for the people to stand up and fight for whats right invest in bullets bytime this ride is over thats what will solve the problem and make the government take notice that the American way is no longer standing on the side lines and waiting for the government to fix the problem but for the people to stand up for themselves and take matters into their own hands.

This is a matter of protecting your families and your children for the future. What are you gonna do?

Guest

Pissed off have to short sale my home and relocate my children because of incompatent Big Business. Same old story lost paper work cant read transcripts or we dont know who is handling your files.

Time for the people to stand up and fight for whats right invest in bullets bytime this ride is over thats what will solve the problem and make the government take notice that the American way is no longer standing on the side lines and waiting for the government to fix the problem but for the people to stand up for themselves and take matters into their own hands.

This is a matter of protecting your families and your children for the future. What are you gonna do?

Guest

I was in modification for almost 3 years. I was paying a trial payment for over a year.

I hired someone to finish the modification and he couldn't believe what was going on. He worked on it for over 6 months. In October 2011 I received a letter saying my modification was cancelled and than we called send them the paperwork they needed. Which they never mentioned the whole time my guy was calling them (he called twice a week).

When they received the missing paperwork in November I received my modification forms but dated back two years. So my payment goes up in 5 years according to the contract but dated back to 2010 so actually I will only have 3 years and than it will go up.

So fine I signed and now I receive a letter stating that my mortgage was sold to another mortgage company. Unbelievable such a big company and they don't have there act together.

Guest

I'm in the same boat.

Approved October 2010, they never applied the new terms.

Almost 10 months later they are telling me that BofA made an error when the contract was drawn and that a corrected contract will be sent to me soon. I'm still waiting for the revised documents since April 2011.

Guest

I know what you mean I worked tried to work with them for over a year. Had the house up for sale.

Hired a realator do do a short sale.

Sent in paperwork over and over again. Had an offer signed sealed and deliverd for $135K the sold it at Auction for 90K Guess who bought it.....Bank America.

Guest

To everyone who has a mortgage from BOA.I have been dealing with them for 3 years on the same loan modification.I had to call my states ATTORNEY GENERALS office, who then contacted the CEO.Within 10 minutes the CEO called me back.I had a Modification that I thought was approved in DEC 2010.I made 6 payments on time, In June of this year they refused my payment.Come to findout they didnt approve my MOD becuase the notary signed the wrong spot. No one told me this until June. I have spoken to over 100 customer service reps in 3 years.I am concidering calling the news as well as getting a law suit againest them.

Guest

I have had the same problems. Now they say they can't access my credit report.

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NIKKIDD W
map-marker Faribault, Minnesota

Bank of America criminals

Nikki D White I have a 1st & 2nd mortgage with Bank of America. I received a letter from Bank of America 2 weeks ago letting me know they have sold my 2nd to Banco Popular Bank. I have been trying to get a loan modification on my 1st with Bank of America for 7 months. I continue to get the run around *** they are famous for. I have stayed current with the second unfortunately I cannot say the same for the 1st. A few days ago Banco Popular called to let me know where I am to remit payments. During the conversation with Popular i realized that Bank of America pulled a fast one. My 1st & 2nd mortgages total $265,000.00. The current value of my home is $88,500.00. The loan that Popular purchased has a balance of $44,500.00. If Bank of America forecloses Popular will not be able to recover the amount due to them. This leaves Banco Popular out in the cold holding their *** in their hands. In summary, Bank of America cut their losses by selling the 2nd. This sounds like it should be illegal. Its like insider trading, dumping stock when you know the price is going down. I dont see any difference. Again, Bank of America shows rules do not apply to them. That says *** to the American people! I am fighting back at Bank of America and this adds one more issue to the list
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3 comments
Guest

Am having continuing problems with BOA but am waiting for a resolution. If one is not forthcoming, I will tell my horrifying story...it is unbelievable including numerous mistakes they admitted to, and more that followed after the several apologies. Disgraceful so far, but tbd based on the one last chance I provided them to make it right...

Guest

Isabel-I have read and sign your patition over a week ago. John Wright sent me a link to the petition and I signed. I posted the petition on my facebook also for others to sign.

Nikki

Guest

Everyone knows that they are criminals, but it's too costly for them to fail, so they let us do it instead.

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Mike K Jxt
map-marker Bonita, California

Bank of America screwed me out of my home

I'm at my wits end! My wife and I have been trying for over 3 years to save our home. The whole mess started with an IRS problem due to a flaw in the Turbo Tax Home and Business edition for 1999. The program deducted our home mortgage interest twice. IRS was super to work with Because, it was a flaw in the program they did not apply any penalties or interest. I asked a friend who I knew since 5th grade to help while my wife and I arranged for a loan to take care of the problem. He was a former IRS auditor and now with an accounting firm in Phoenix. This was back in 2002. Because my friend missed 3 deadlines the IRS became a little hard to deal with. The dollar amount jumped to $39,000. and IRS wanted it now. To complicate matters, I had lost my job because the company I was with since I was 17 went out of business and at that time I was 51 years old and we were the largest furniture retailer on the planet with 1018 stores. As a result the only loan we could get was a refi on our home, which later turned out to be labeled a "Predatory Loan" through Countrywide. We paid off IRS. Then in 2007 the loan became unaffordable, the interest had jumped to almost 11% with payments approaching $4,700. per month. The State of California had filed a law suit against Countrywide for "Predatory Lending Practices" and our loan was among those involved. That brings us to 2008 and the "Obama Make Homes Affordable" plan plus the acquisition of Countrywide by Bank of America. We had retained "Wall Street Modifications" to represent us with Countrywide related to the law suit and Countrywide having to fix these loans. Wall Street Modifications was a fraudulent company however, they negotiated a Modification for us at about the same time as BOA acquired Countrywide. The acqusition was approved by the Federal Reserve Board and as part of that approval BOA was to fix those Predatory Loans extended by Countrywide. Here is the statement from the Federal Reserve Board and I Quote - "...Bank of America should stabilize this massive portfolio (Countrywides questionable mortgage loans) by ensuring those borrowers can afford to keep their homes". The Modification through Wall Street was also unaffordable and Countrywide agreed, so that never went forward at their suggestion. Countrywide, under BOA control and under the "Obama Make Homes Affordable" plan came up with a new Modification plan with payments of $1,385. which were affordable and mailed it to us on December 24th, 2009. Payments were to begin on February 1, 2010 which we signed and returned to the BOA office where they originated from in Pittsburgh, Pa. and I have copies of the agreement. My wife called BOA to make our first payment on Monday February 1, 2010 and was told that for some reason BOA decided they were not going to go through with this plan and they would work something out and get back to us. We called and called and called, then in early April 2011 we were told that we might lose the home! That brings us to today a year and 2&1/2 months later BOA is now telling us we do not qualify under the Obama plan because of the past due payments are making the loan balance to high to fit a into payment related to our income. If they had honored the Modification of December 2009 there would not be any past due amount.
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6 comments
Keng Ihz

Did you ever get a resolution from BOA?

Guest
reply icon Replying to comment of Keng Ihz

NO.

Guest

Names changed situation similar.. I became disabled in 2009 and was working with Countrywide to modify my primary mortgage had it all worked out too lower monthly payment, better interest rate, yeah I added a few years to the term but I would at least be able to afford the house on the joke that the Workers Comp was paying me.

BOA took over right as I was mailing my notarized and signed agreement in to countrywide...

Suddenly all deals were off.. Despite my circumstances BOA never processed me under the hardship provisions that they grabbed tax payers money for. Oh no..

they just screwed around letting me make the payments that I'd agreed to pay Countrywide because that was all I could afford. They of course kept piling up the unpaid amounts along with whatever penalties they could stick on... Then when I was around 10K underwater on the original loan they dropped the foreclosure bomb.. I said goodbye to my home on July 14th 2012

Now the State is contacting me about a "settlement" for BOA's bad faith actions..

but of course the lions share of the bucks squeezed out of BOA is going to keep people in their homes..

*** to be me since mines gone.. my group may see a 1 or 1.5K check less than 3 mortgage payments I'm sure BOA execs are laughing their *** off at the impotent States Attorneys Generals and the "penalty" they pay while they pick up homes for chump change...

Guest

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Guest

And it won't be pretty. You'll be one of the first casualties of what will become known as the pitchfork riots.

That's when the former middle class says enough and takes out the greedy rats infesting out great country.

Oh, and you. You'll be one of the first to go cuz everyone who has ever come in contact with you thinks your an ***

Dick Mvq

They are unconscionable and unethical. Friends have had similar experiences.

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susan m Vyr
map-marker Cleveland, Ohio

Making home affordable is a scam

My husband and I are retired military. My husband is disabled due to a brain injury in Iraq. This is an account of how Bank of America uses the making home affordable program as a scam to get your home. It started when my husband had retired, his disability income had not come in yet and we were having difficulty making our monthly mortgage payments. Though we were not behind, we talked to representatives at b of a and they suggested we apply for the making home affordable plan. For the next few months we faxed, fed ex'd, and phoned our information that they requested over 10 times. Also during that time they said I could no longer make my payments over the computer and that I would have to either mail in or phone in my payments. So each month, I would call in, ask what I needed to pay, and they would give me a figure which I would then give them my debit card info. For a few months they advised me that I needed to make trial payments which were $200 less than my regular mortgage payment. After a few months they started to inform me that I was behind. So I began to call every 2 weeks as they instructed to get a status and was told that I was behind due to them putting the partial payment into a holding account. However, when they started telling me that I was behind I started making my regular loan payment amount plus extra to make up the past due amount. Then we got a call saying that we were in foreclosure and that they could sell our home as early as the next morning. Scared I made some phone calls and got hooked up with Nova Debt. After speaking with them and having the representative from b of a on a 3 way call....we got the run around some more, they kept telling us conflicting information, but then assured me that I was not in foreclosure and that if I continued to make my regular monthly payments plus extra to chip away at the past due, I would not go into foreclosure. Well, that was last month. As of 1/25/11 I was informed that my home had gone into foreclosure and they would not accept anything from me other than the total amount past due plus lawyer fee's and that they would have to order those figures and will fax them to me in 3 business days. So basically, after working with b of a for 1 year, calling each month, doing as they instructed, and never getting the same information twice, I am now in foreclosure and have to come up with a large sum of money next week to keep my home. This is very disturbing to me that they would treat one of our nation's disabled vets is such a dishonest manner. Keep in mind that we never missed a single months payment and only did what they instructed us to do and now they are trying to take a home away from a retired vet with a brain injury. B of A has left a really bad taste in my mouth and the fact that they are using the making home affordable plan as a front to steal from honest Americans and take their homes from them is extremely foul on so many levels. Please, email me with your comments, I would love to discuss this with someone. sincerely, negatively_yours@***.com
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25 comments
Guest

Had the same experience with Carrington mortgage, I do not recommend them to anyone. After going through a month or so of paperwork to do harp, upon the time frame ready to expire, they told me I was missing a form when I sent it in they then said it was past 60 day that we needed to submit all new paperwork, again they pulled the same *** missing this or that then it was submitted too late, they do this do people get frustrated and give up I see why people go postal and shoot 20 or so people that works for the company that screwed them over

Guest

MDK,

You obviously have NO idea what you are talking about. You also are obviously sick in the head. It IS BOA's responsibility to 1) know what they are doing, 2) not LIE to people, 3) not steal from people, 3) know how to fill out forms, 4) type on a computer, 5) file the correct documents, 6) read computer information correctly, and SO SO much more.

You people obviously just wanted OUR money to bail you out of trouble but didn't want to give any help back to the very people who bailed your butts out of trouble, which you got into out of nothing less than greed.

If it's not BOA's "deal" then they shouldn't act like it is. Last I checked it was their name on my mortgage paperwork. If it wasn't BOA's responsibility, it wouldn't have been the signing the settlement AGREEMENT in court. And it is still BOA employees who are calling us and giving us false information.

My only hope is that YOU experience any one of the same things these people have experienced b/c people like you never get it until it does.

Guest

@ MDK.......you are obviously a very disillusioned and well-paid BOA employee. If you read half of what has been posted here you would not have made the rude and uneducated posting.

We are not *** and have dealt with the system long enough to know that it is not a bank program but like you said, it was up to the bank to manage the program as it pertains to their mortgage clients. Had you read anything on any of these posts you would have realized that our issue was not with the program but with how BOA poorly and incorrectly managed it. Also, if you were ever a soldier you would understand how our government fails to pay you correctly and what you are entitled to for a year or more after you get out of the military.

Also, judging by your language, lack of knowledge on the subject, and incorrect assumptions, you probably have no clue as to what real life and its hardships are about. I just hope that you never have to go through what we have gone through and may you be blessed enough to never have to realize how ignorant and naive your posting is.

Guest

I've been thru all of this, EXACTLY as described above. If you read the actual wording of the "Making Home Affordable" rules, it spells out who is and isn't eligible.

And I AM eligible, do to having a second child over the past year with special medical needs. Bank of America wasted about four months of my time with their incompetent requests for documents I'd already submitted, or requests for business documents that simply don't exist in my profession. (Guess what? When they say they phone back within 24 hours?

Total B.S. Good luck getting in touch with someone who isn't beyond incompetent. One week, they'd say, "Yes, we received your 2010 tax return." A few days later, "If you don't send us you 2010 tax return within ten days you'll be rejected." Me; "But you've gotten that FIVE TIMES now, and last time we spoke, your representative said, yes, she DID have it in her HANDS." Stir, mix, repeat one week later!) Finally, I got the: "Okay, you're paperwork is all in line, now it's going to be reviewed" news.

Then -- despite my paperwork being in order (according to THEM), and despite me definitely meeting the legal eligibility requirements -- they rejected me as "not eligible." Why? BECAUSE THEY CAN MAKE MORE MONEY OFF ME IF THEY DON'T ADJUST MY LOAN!!!!

Guest

Well, thought I would give you all the next chapter in my Bank of Satan saga. Due to a missed banking error (my fault) we fell 25 days late on our mortgage. Trying to do the right thing I call BOA and arrange to get it taken care of. They tell me I can do a "repayment agreement" and make larger payments for 2 months that way there would be no more late fee's and I would be caught up. I say alright. This was early in December. The very next day I get a call from a debt collector saying that I need to make arrangements to pay off the past due balance. I tell them of the repayment agreement and that it is set to start in January. They say okay and just make sure I follow through. The next morning and every morning for the next 3 weeks, I get a call from the debt collector going over the agreement that I have entered into with BOA. December 31st, I call BOA and speak with a representative and tell them of this repay agreement and make a payment by check over the phone to make sure it gets posted correctly. End of January, I get a check back in the mail for the extra I was told to pay with a note stating they cannot accept partial payments. I call BOA and after being transferred 4 times with each transfer spending 15 + minutes on hold, I get someone in collections. She says that for some reason, my repay agreement was cancelled and that was why my extra payment was rejected but she has no idea why. I tell her that is all fine and good and I will just cash it and then just pay a large payment on Feb. 1 and get everything caught up but I want the late charges removed since the mistake was on their end. She says she has to transfer me to customer service as she cannot do this. Back on hold again, I get another lady and I tell her what is going on. She says she cannot see the same notes as the collection dept does so she cannot get the late fees waived. Now I'm angry. I say to her, "if you all work for BOA, surely you have a backline that you can call the collection dept on and have them tell you what has happened". She says yes and that she will call me back. She calls me back and says that I was correct and the fee's have been waived. Now this morning I get a call from the debt collector saying that we have been reported to credit agency due to not following through with our repay agreement and being 1 month late. What the ***???

Signed,

Susan McCleary

negatively_your@***.com

Guest

I hear your pain. We went through the same *** that you did.

BOA is a big financial institution that feeds off taking from the less fortunate and uneducated (like us).

I tell everyone I know to stay as far away from BOA as possible and am just waiting for the day that my credit is cleared enough to refinance with someone else. These bastards are SATANTISTS!!!!!!!!!!

Guest

David Puzniak

Mortgage Loan Officer

Bank of America Home Loans

628 North New Ballas Rd

Creve Coeur, MO 63141

david.puzniak@***.com

Office: (314) 994-****

Mobile: (314) 486-****

Dear David Puzniak & Bank of America:

I will be sending this letter to anyone who will read it and listen to the injustice that we have suffered at the hands of Bank of America and Freedom Mortgage. My intent with this is to have Bank of America honor the agreement that they had made with my husband and I in 2010 about streamline financing my current FHA mortgage with Bank of America. And to also make Bank of America fix some of their current processes that harm families like ours. Below is an approximate timeline of events:

November 2009- We received a postcard in the mail from a company called Freedom Mortgage offering to refinance our home with a new FHA streamline refinance and save us on our interest rate and monthly payment.

November 10 2009- I spoke with Freedom Mortgage about the postcard that was sent to me and to ask questions about how it worked. They said no credit check, no appraisal and no closing as long as I had made all payments on time. I told them sounded good I would speak to my husband and if we were interested I would call them back. They asked if they could send paper work to look at and I said yes in case we decided to accept the offer.

January 5, 2010- We get a letter from Russ at Bank of America offering the same thing that Freedom Mortgage was offering. We called Bank of America because they are our current mortgage company and we thought it might be easier to deal with since they had all of our information already.

February 2010- I call and speak to Russ and ask so questions about their program. He assures it will be very easy and we should consider the offer. I tell him I will speak with my husband and call him back. So a few weeks later we call him back and talk to him on three way together so that Jason can ask the questions we has as well so we can make an educated decision. After speaking to Russ Jason feels confident and says we should proceed. So we call Russ and ask him to proceed.

March 2010- Russ calls and says he needs to go over the numbers again because something is wrong in the escrow numbers and that our payment is about to go up to $1800 a month. He says it’s good we are going to refinance now so we can get the payment down. We are concerned with the payment going up because we are trying to lower our current payment to get out of debt and pay off some bills. So now it looks like we need to refinance just to stay afloat much less pay off bills. I feel bad for people in our shoes that don’t have two incomes to fall back on. I think no wonder there are so many homes in foreclosure. It saddens me.

May 2010- I tell Russ we are going to be out of town and ask if he knows when our closing date will be since we are getting close to 90 days now. He says we will get it all done when I get back in town.

June 2010- When we get back in town Russ is on vacation. I leave a message. When he calls back we ask him about a cheaper rate that is being offered. He says ok he will look in to it for us. He calls and leaves me a message to call him. I call and leave a message for him.

July 2010- I call and leave messages for Russ. He calls me back once and leaves a message for me to call him. I try him back but have to leave message again.

August 2010- I leave message after message for Russ to call me. We really need to get out mortgage closed badly. Finally I call one evening and ask for him, they don’t put me on hold and I hear him say, put her into my voice mail I don’t have time for that crazy lady. I ask to speak to his supervisor immediately. Dave Puzinak gets on the phone and I explain what has happened. He apologies but it seems like he is just sorry that Russ gets caught saying it, not that he really is sorry that he did say it. He says BOA would like to keep my business. So I agree to proceed.

September 2010- Dave sends me new papers with the new rate on it and says the processing has to start over because of the new rate. So he says we won’t close this month either.

October 2010- Dave says we missed our window for this month as well.

November 2010- Dave says we can’t close this month because there is a very short window they have to close these loans. And they must be done by the 26th of the month and they are shorthanded and can’t get the paper work processed and completed for this month. I am very disappointed. I even file a better business bureau complaint and they offer me a $25 gift card for my trouble and say it will be done in December for sure. I call another mortgage company to see if we can get it done quicker and to see if I am being lied to. They run my credit and say they can’t help me because my credit score is too low to finance with them. They suggest I continue on with BOA since there is no credit check required.

December 2010- Dave calls for my bank statements so I send them to him. He calls me and asks why I have deposited a $2000 extra in my account. I explain that it is a loan for our Christmas vacation. He says we can’t close because they will think its borrowed funds for closing. But I tell him I have the money to close even if that had never been borrowed and he said yes but that would be too much paperwork so we should wait till the next month. I am beside myself at this point. Money is really tight and my payment is supposed to be more than $300 cheaper a month. And every month I get further and further into debt because I can’t get my house closed and my payment lower. I am scared I am going to lose my house at this point. I have 5 more people in my household to take care of.

January 2011- I call Dave and ask about closing date. He says once again we need to wait one more month till Feb 15, 2011 to get bank statements in with now extra money added to my account. I am livid. I fuss and complain but he says there is nothing he can do and it will be done next month for sure. There is nothing I can do except comply, BOA has my family home in its hands. I pray they can fix this next month because I don’t know how much longer we can hold on to this house without the refinance.

February 2011- I get an email from Dave today saying not to forget to send him the bank statements on the 15th so we can get moving and not miss that window again. I am super excited that he seems to be being proactive. Then 3 hours later I get a call that says he needs me to call him. I call him back and he tells me that because Freedom Mortgage held on to the file or application for 4 months, I am no longer eligible for the no credit check offer and they ran my credit and it’s too low for them to do the loan. I was devastated. I only spoke to Freedom Mortgage One time. I never signed anything or told them that they could do anything. They had called BOA for a payoff quote which I had to pay for even though I had not authorized it in anyway shape or form and they changed my designee on my homeowners insurance through State Farm. How can a company do that? Isn’t that an invasion of privacy? Don’t I have to sign something giving them permission to do all that? And how can BOA back out of a deal just like that? Should they not have to own up to their agreement? Dave has said now after this whole year that it’s Freedom’s fault, I am sure if I call them they will say it’s BOA’s fault, but ultimately my family is the one who suffers because now we cannot refinance our home and will probably lose it because we can’t pay the note every month. I thought President Obama’s mortgage reform was to help people like us, but it has not. So it’s either his fault, the FHA (that’s the other place BOA blames), or one of the mortgage companies fault. But of course I am sure no one will fix this or take the blame. My husband and I both work in education and I thought we were pretty smart people but for the life of me I cannot figure this one out. When we first purchased our home our payment was $1500 a month to Taylor, Bean and Whitaker and we could afford it. We had plans in two years to refinance. Then we get a notice saying they are closing down and Bank of America now has our loan. Then last year for no reason we can understand our payment went up to $1841 but our taxes went down and our homeowners stayed the same so why would it go up?

I am going to send this to everyone on my email list and my face book to let my family and friends know of our injustice before we lose our home so that people will already now it was our mortgage companies fault. I am also sending it to anyone I think might be able to help me get the word out to help some other poor soul from putting their trust into either of these companies. It is wrong what you have done to my family. I hope you open your eyes and do the right thing or that the FHA or someone higher up can step in and make you do the right thing and correct this mistake you have made for us.

Sincerely,

Tammy & Jason Laborde

Guest

I just got off the phone (after trying over a dozen times to talk to a human) with someone in Making Home Affordable dept. After spending over half an hour answering their questions (this in addition to an hour trying to get through in the first place), he asked if I agreed to having an escrow account set up to collect prop taxes and hoa insurance, EVEN IF I WAS DECLINED for the program.

Think about this - I am applying in the first place because I can't afford my mortgage payment. If I'm DECLINED for the monthly payment reduction AND now have to pay property taxes and HOA insurance, my payment actuallky goes UP several hundred dollars a month! WHAT THE...? It's a trap!

Doesn't make any sense whatsoever.

They could just go through all of this BS and decline me anyway, just so they can collect more money from me each month (which I don't have), thus FORCING me to default on my mortgage! What a freakin' SCAM!!!

Guest

BofA is a joke...they have taken the modification program and turned it inside out to benefit them, not us the good ol working class americans. I am more than stressed out about this, i have been making a modified payment to them for 15 months now, and after updating my info every three months, which they don't update in their system..i have been slapped with a intent to accellerate letter, so I call them yet again, what do they tell me that a new packet has been mailed to me , well i call to check again on that packet, and come to find out it was never mailed out, im not on the program,nothing is being done!

I am livid!!

so I now have a hud approved counselor that is going to SEE if they can make this happen, we do qualify for the hamp, we have been told we do, we have been givin a modified payment, only to enter into forclosure?? :(

Guest

i am a single mom with 2 kids.

I had been struggling so badly & I

applied in 2010 march for making home

affordable program, I had been denied

for no reason, I faxed them 10 times the paperwork asked by them, wasted hours on phone weekly,each person giving wrong

information. Now they are telling me it is

1 time program. I am so annoyed, need help

how to go back to program.Can you sue the bank of america? I am definately canditate for modification,what can I do to save my house?

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Maanya Ttn
map-marker Somerdale, New Jersey

BANK OF AMERICA FEE RIPOFFS

I have a checking account with Bank of America, i did have a checking and savings account but they decided that I transferred too much between the two. And closed my savings account. Now, my checking account has been nothing short of a nightmare. Fee after fee! I didn't have a cell phone or access to a computer. I received a letter in the mail one day saying i was overdrawn, when I made it to a computer, i saw that I was overdrawn $75 in fees! Apparently, I overdrew 2.00 and they didn't give me any indication until almost 2 weeks later! AFTER they had taken their $75 in fees! I called and explained and the told me I should buy a cell phone! I am a single mom. If they would pay for it i would definitely do it.
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6 comments
Guest

BofA is built on ripping people off.

DO NOT USE BANK OF AMERICA.

Trust me. I use to work there.

Josh R Cih

@Chris: Yeah, I don't see ANYONE paying $500 in fees to a BOA Credit Card unless you have been late EVERY MONTH or have been late several times including the $99 annual fee on an American Express card... Are you sure you're not talking about INTEREST?

Interest is completely different than fees, and you will be paying higher interest rates with any other bank. Your credit card is like a loan, you are borrowing money from the bank and paying it back over a certain period of time, in which interest accrues...

If you wish to have a lower interest rate, please continue paying your card down to where you are within 25-33% credit line utilization and then call in to Customer Service to speak with a credit analyst in order to run a review. If you are refused once, ask for a supervisor to review.

Josh R Cih

4 words: Federal Government Regulation D... This sets the Reserve requirements for depository institutions, including your credit unions you are thinking of escaping to.

You can only transfer funds from your savings account to checking account 6 times per month without penalty. If you violate Regulation D, you are sent a notice (which you probably failed to read.) and have to try to comply each month. If you violate Reg D more than 3 months per year, your Savings Account WILL BE CONVERTED to a Checking Account so that you can safely transact. SAVINGS ACCOUNTS WERE MEANT FOR SAVING, NOT TRANSACTING!!!

If you are saying that we closed your account, you are horribly mistaken, as that is not protocol. You would have had to initiated the closure, not us.

Guest

Don't like BOA? I've got two words for you: CREDIT UNION!

Guest

***********************************************THESE STARS ARE FOR BOA'S TOTAL FEE RIPOFF! I HAVE PAID OVER $500 IN FEES THIS YEAR ON A CREDIT CARD ACCOUNT THAT IS NOWHERE NEAR TOPPED OUT!

I PAY $70+ A MONTH IN-FEES!

THIS BANK IS SUCH A RIP IT IS AMAZING THAT THE US GOVERNMENT HASN'T LIFTED A FINGER ON THIS FLATOUT GOUGING! I HOPE TO *** BOA GOES COMPLETELY OUT OF BUSINESS SO I CAN FINALLY GET AWAY FROM THEM!!!!!

Guest

My wife has a long standing account with Bank of America so we thought they would provide good mortgage service for our 1st house. What a big mistake !

Apart from the mortgage agent requesting several times the same document from us and have us answer the same questions over and over, now the underwriter does come up with the same questions again !!!! which blocks all the reviewing process and goes past the target closing on sept.23rd. And they had 6 weeks since we applied for mortgage with no history problems!

With movers scheduled for the weekend, Bank of America has shown again how it can screw over customers !!!! Don't count on them !

:(

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Patricia M Iqb
map-marker Walled Lake, Michigan

Bank of America-Another Long and Terrible Experience

I am so frustrated with Bank of America, I can hardly contain my anger. I began trial payments with BAC in fall, 2009 after family illness caused me to default on my monthly payments. After they told me I qualified for the HAMP program, I submitted all paper work required to refinance my home in which I raised four children and have lived for 33 years. In the paperwork from BAC, I would have three months of trial payments upon which they would evaluate me for a refinance. The beginning of the trial period was September, 2009. I began calling them in February, 2010 when I still hadn't been contacted or received any information regarding my refinance. In March, 2010 (while I was in the hospital recovering from back surgery), I received a letter of congratulations stating that my loan mod had been approved and I would receive an agreement packet within 30 days. Upon calling them after the 30 days had passed, I was told they had no record of ever sending me the agreement letter. To make a long story shorter, after some income adjustments due to retirement, and submitting bank statements and proof of income at least three times, I finally received the "note" papers for my refinance in July, 2011. Those papers had the wrong figures; page 1 and page 3 didn't jive.....so I called BAC for the upteenth time. The rep told me he was sorry the figures were incorrect and he would send me a corrected copy which I should sign, have notarized and return in the enclosed fed-ex envelope. Which, of course, I did after going to my bank for the notary witness and returning to them on August 3, 2011. On August 15th I received a voice message from the account negotiator informing me that they have record of receiving the packet but could not find it. Would I please sign, notarize and fax my copy to her. Of course I had to go to my bank, again, have the paper notarized and fax to them quickly because she called with a "friendly reminder" again on August 16th. On August 17th I faxed to BAC. I thought there, done, finished. On August 18th, I receive another voice message to please call her back. By the time I called her back in the afternoon all I could do was leave a voice message. She was not available. I left a voice message telling her I had faxed my copy of the mortgage agreement and hoped she would find everything in order. I did not hear from her again. On Friday August 19th, 2011 at 5:00 p.m., I receive another fed-ex packet with the an agreement contract for my refinance and the figures are the incorrect figures which were originally sent to me in July, 2011. I am having surgery early Monday morning. What am I to do? I wouldn't be a bit surprised to find a foreclosure notice on my door when I come back home from the hospital. I am so angry!!!! I have 2 grown children and a grandchild living with me due to unemployment issues and life circumstances. All I want to do is know we will continue to have a roof over our heads.
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