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Bank Of America in Mount Hope, West Virginia - Customer Service will not follow thru
I became a BOA customer in 2003 when we refinaced our mobile home. BOA did not follow thru and get our Title from the bank we were financed with. We tried recently to sell our home and could not b/c BOA did not have the title. I have been since Jan 2010 trying to get this resolved!! I have explained my story atleast 25 times b/c each time u call u get a different rep who says they will do what u ask and check back and they dont!! BOA doesn't even hold the lein!! You think they would want this resolved-!! I got a call last night about correspondece I had sent over two months ago and the rep told me they were a little behind on correspondence! GET REAL! That particular piece of info was already confirmed uploaded in thier systems atleast a month ago only b/c I pitched a fit and had it faxed in instead of waiting for the hard copies to get to someone (which was recieved yesterday) and the rep did not even check to verify it was already in their system. I have been cut off, swithced to departmenst that could not help, promised by reps to call back and check on my situation (Never did), AND even chared a fee for something I did not even request(I was able to get that applied to my loan after loud complaining)and STILL I am no closer to getting anything resolved!! THIS WAS NOT MY FAULT AND I AM HAVING TO PAY FOR IT!! I AM FURIOUS!!!
Bank of America Credit Card
I am getting married in October 2010. I have been preparing financially by moving debt around and paying off as I should. I have never been late on a payment and I have been a loyal Bank of America customer with two credit cards, a checking account and an auto loan with them. I recently was helping out my sister with her debt so I had taken it onto my initial Bank of America platinum credit card. To align my debt properly I moved her debt to a different credit card company with my parents and moved my debt to a new Bank of America Cash rewards card (second card). In the process of the balance transfers I had asked Lisa Bird (approximately a week before I post this) to swap the credit lines on my credit cards. Not only did she not swap the credit lines specifically stating that I had debt on the platinum Visa - which I had demonstrated to her that was in the process of being moved - but she called out for both of my credit lines to be lowered! I received the letters today April 21, 2010 of these actions; with no notice on the phone conversation with her. This was obviously infuriating and detrimental to my financial position, both long term (mortgage loan when married) and short term (wedding expenses). I was capped out because of Lisa Bird's failure to pay attention to details. Moreover, I was approved not even a month before for the Cash Rewards credit card for that limit, and now all of a sudden WITH LESS DEBT I had become liability???? Today I called Courtney from Phoenix Bank of America and she was very helpful even after my ill choice of words. She was able to help but not put me in the position I once was and more importantly, should be in. If anything, I should have an even higher credit limit for controlling my debt properly (and of course having a high credit score and being a good customer). As a side note, a separate online chat involving a salesperson Sara was chock full of misinformation about authorized users and credit scores. The same type of misinformation that could lead to very serious credit issues. I will not rest until I am back to par. Sincerely, Krenar Jusufi
Bank of America
As of September 2009 when Countrywide wss taken over by Bank Of America, I signed a new contract for 5,125% fixed 24 year mortgage. My payment was due the first of october 2009 going forward every month.The payments were sent cetified return reciept to BOA every month for three months. In December 2009, BOA stated they didn't recieve the mortgage payment that was sent certified return reciept from me for the month of December 2009.I wrote to BOA a letter requesting information regarding the payment for December 2009.To this date of April 2009, I have yet to recieve a letter explaining the request for information that I originally ask for. In addition,I contacted a branch manager at BPA in NH and asked to check the status of my mortgage payment history. I found out that BOA stated that my contract signed in September 2009 was null and void after three months from my signing, my payment for October and November were back dated to September and October and my December payment was lost when in fact BOA recieved and signed all the certified return mail that was recieved by BOA. To this date I am still trying to resolve all correspondence with BOA and they have yet to respond to all request in a timely manner.It has been January 6 2010 since I found out my payment for December 2009 was lost. No correspondence from BOA since that time The problem that I see, BOA has many employees from the prior Countrywide era and I feel that BOA has fallen in the same paperwork trap that Countrywide fell into. BOA is sloppy, less customer service oriented and treats its customers with poor satisfaction.
I have a mortgage with BOA, actually this is my third mortgage with BOA over my lifetime. I'm 54 years old have never been late on a payment nor missed a payment in my life. Recently I was notified by mail that my account was in default due to non payment. I called...
Bank of America (BOA) Squeezing the Life out of its Customers
Bank of America (BOA) is intent on Squeezing the Life out of its Customers. I've been a small business owner and customer of BOA for over 10 years; I have always been professional, responsible, and have earned all of my successes through plain old hard work. I've always prided myself on paying my bills on-time, both personal and business, never overextended my business, being fair and honest, and following through on my obligations. I live very modestly, and believe in reinvesting in my business not in "things". That being said, within the last 12 months Bank of America, the recipient of nearly $150 billion dollars of Taxpayer money thru TARP has repeatedly cut my Business Lines of Credit, and Business Credit Cards down to their limits; while at the same time raising my interest rates. And each time I've questioned their decisions I've been given the same answer; "Due to Current Economic Conditions we need to limit our exposure and manage our risk". Funny, I would have thought they'd have been doing that the whole time. Sound to me like their Greed got in the way of Responsibility. Now today, what is possibly the most pivotal financial time in our country's history, business owners and consumers alike need access to credit and financing to weather this storm. But what have we received? A BIG F.U. The banks and Wall Street have, for decades, mismanaged their portfolios, and abused their customers while paying themselves exurbanite salaries and bonuses. Investor have been placed in "vehicles" that were a crash waiting to happen, and the consumer has been bludgeoned with late fees, interest rates that make paying off balances nearly impossible, and been the recipient of abuse that knows no boundaries. Funny how all of these Harvard and Yale MBA'ers can run their financial institutions to the brink of financial collapse, take no responsibility for their actions, and receive $13 Trillion Dollars from the same peasants they've raking over the coals for year's. And where's the help for the consumer? I hate to be the bearer of bad news but there is none. The Banks and Wall Street won the Mega Lottery and have wiped their slates clean. I'll leave you with a quote from Gordon Gekko (Michael Douglas) in the 1987 movie, Wall Street. Greed is good! Greed is right! Greed works! Greed will save the USA!
Bank Of America in Colorado Springs, Colorado - Tired of fighting
My family was set up great we had no credit card debt and had bought a house and made higher payments to them then what was due. In 2007 my nephew was living with us and broke his ankle "he was under age, had no insurance and his parents would not sign papers so we could put him on ours" a couple months after that my 10 month old son was taken by flight for life. Then I had a surgery that led to many more hospital stays and a lot more sickness. All of a sudden we were in major credit card debt and completely broke. Gas at the time was $5 and $6 a gallon and the hospitals are all over 100 miles away. We fell behind when all the bills caught up with us come Aug of 09 I called Bank of America and they suggested a loan modification. So after all the paperwork and the hardship letter was sent I received a letter stating that it would be settled in 30 to 45 days. Come Dec my home was up for foreclosure and when I called them they put an extension on it and kept doing so. When I spoke to there customer service people "I called them every week and sometimes more then that. I was told to make payments to them and it would look better and help the modification go through so I sent in my first payment on Dec 1 2009, they sent my check back attached to a piece of paper stating that it is below the amount due so they would not accept my payment, I called them and the girl on the line says to me No don't make payments. Sooooo I stopped then in March of 2010 I receive final loan modification papers, sign them, and send them in, along with a certified check as stated in the letter. Today I received the check back with the letters stamped on it, so again I called and was told I don't know the girl said to me that they did not know where the money was supposed to go, and she left a message to RACHEAL THOMAS my processer who has never returned a call, e-mail from me my modification company that i hired to help me or to Mrs. Farmer from my senators office. I hate the fact that I paid to bail them out and when I need them they are no help and full of excuses I found out that my home is still in foreclosure and I may lose it because some bureaucrats are sitting on there thumbs. I am not a bad person; I have never had a late payment to them EVER until all this stuff happened. I am trying soooo hard to keep my home and am getting sick because of the stress. The biggest excuse they always tell me is that they have to many people trying to get a modification at this time, my solution HIGHER MORE PEOPLE
Bank of America Making Home Affordable
Beware of Bank of America Making Home Affordable Program. I just got off the phone with Fannie Mae to dicuss the Making Home Affordable modification process that I've been in for over 10 months now. I was told that unfortunately, they are not a regulatory institution and can do nothing about what Bank of America is doing to thousands of people. I was told that Bank of America is the most unscrupulous institution in America, like if I didn't already know this. I was surprised to find out from this gentleman that this bank has only approved 4% of all the loan modifications they have received since this process started. This guy even told methat this bank has absolutely no intent on doing anything for thousands of people but to continue to take their money. They even told me that they are getting calls all the time from people, some telling them after a year or so making trial period payments that they were told that Fannie Mae didn't approve their loan, which is a blatant lie, because Fannie Mae said they have nothing to do with it. They did refer me to the FCC though. Kathy Bateman I just got off the phone with Fannie Mae. I was told that unfortunately, they are not a regulatory institution and can do nothing about what this bank is doing to thousands of people. I was told that Bank of America is the most unscrupulous institution in America and that, as of today, this bank has only approved 4% of all the loan modifications they have received since this whole thing started. This guy even told me that this bank has absolutely no intent on doing anything for thousands of people but to continue to take their money. They even told me that they are getting calls all the time from people, some telling them after a year or so making trial period payments that they were told by you that Fannie Mae didn't approve their loan, which is a blatant lie, because Fannie Mae said they have nothing to do with it. They referred me to the FCC - Federal Trade Commission. Kathy Bateman I just got off the phone with Fannie Mae. I was told that unfortunately, they are not a regulatory institution and can do nothing about what this bank is doing to thousands of people. I was told that Bank of America is the most unscrupulous institution in America and that, as of today, this bank has only approved 4% of all the loan modifications they have received since this whole thing started. This guy even told me that this bank has absolutely no intent on doing anything for thousands of people but to continue to take their money. They even told me that they are getting calls all the time from people, some telling them after a year or so making trial period payments that they were told by you that Fannie Mae didn't approve their loan, which is a blatant lie, because Fannie Mae said they have nothing to do with it. They did refer me to The FCC - Federal Trade Commission. Kathy Bateman Visit me at www.bofamhaloanmod.com
Bank Of America Credit Card will not refund in Fraud Scam
Used Bank Of America credit card to purchase a cruise package online,from the fraud/scammers named Florida Travel Bureau. I have tons of e-mails from this Florida Travel bureau proving that I did not get my cruise and they have my $490.00 dollars,and will not refund my money. I contacted Bank of America Credit card regarding this fraud company and I requested a credit of the amount that Florida Travel Bureau(The Fraud company) charged my card. I sent Bank of America all the documents and all the e-mails from this fraud travel bureau, to no prevail!! Bank of America could not get to this Fraud travel bureau so in turn I was punished. Bank of America got their money (I paid off my balance) and the Fraud/Scam Florida Travel Bureau got the $490.00 and I got Nothing!!! NO cruise NO refund and so on!! I thought credit card companies had to refund their customers when it is proven transaction from a Fraud Company?????? Bank of America can take their card and you know what to do with it!!!
Bank Of America in Charlotte, North Carolina - Paid nine months into loan mod agreement then told I'm in foreclosure. Why? No one knows.
IF YOU DO NOT WANT TO TAKE ON BANK OF AMERICA PLEASE E-MAIL ME OR CALL ME WITH INFORMATION ON WHO I CAN TURN TO, I AM DESPERATE!!!!!. I have a loan modification agreement with BOA since July 09. I have made payments every month, BUT I have had unbelievable frustration attempting to make those payments. I would end up being routed to several individuals and departments to finally find someone to accept my payment. In February, NO ONE would accept my payment and I was told I was in FORECLOSURE. They would not accept payments in March and now April either. If this happens one more month, it will be four months where it will appear as though I've not made any payments.The situation is dire for my family and I. I've spoken to supervisors several levels up and NO ONE is willing to tell me why this is happening. I have been manipulated and lied to and shifted from one person to another. I'm told one thing one day and the opposite thing the next day. Some of these people have told me, 'I see the problem here and I'm going to discuss this with my supervisor and I promise I will call you back tomorrow. WE WILL FIX THE PROBLEM". I never hear from them again. I call back the next day, get someone new, and have to start from the beginning again. Many are arrogant, unprofessional, unkind, and unwilling to review the paperwork in front of them, constantly repeating to me," You're in foreclosure. We can't accept your payment." I have my signed and notarized contract and proof that they have cashed my checks for nine months previous. I am a mother of eight, I'm in a desperate situation and I have no one to turn to. I JUST WANT TO MAKE MY PAYMENTS AND I DON'T KNOW WHERE TO GO FOR HELP. PLEASE RESPOND TO ME AT YOUR EARLIEST CONVENIENCE. Sincerely, Lauren Sherman
Bank Of America in Mays Landing, New Jersey - BOA Lies & Scams
I started this process in May 2009. Made the first 2 trial payments, called in to make the 3rd, was told at the time that there was no need to make the 3rd payment, because I didn't qualify for the program and I would need to call this # for another program. I was never informed that they did not receive a nec. document. I called severeal times before the end of my trial period to make sure everything was fine. In fact, I even sent them some forms that they misplaced.(have faxed copies to prove receipt) The same day that I was told that I didn't qualify for the MHA program I sent 26 pages that were requested from me by the AG/workout group. I called and was told to call back in 10 days. This run around went on for about 2 months. Finally I spoke with some one (Tanya) on August 30, 2009, who gave me a new trial amount. I paid that and was told that I will receive a Fedex envelope in 14 days. Need I say I never received anything. I was told several times that the package was in the mail, we're a few weeks behind, we're ninety days behind, you need to be closed out of one program before we can put you in another. I was told on several occasions that they didn't know which trial payment was correct and also that they didn't know anything about new trial payments and even that they don't see me in any program. After months of calling (on my part), I finally received a letter in January 2010, saying that I did not make my trial payments and that they had not received all necessary documentation and that I would need to send a substantial amount of money to be considered for the program. At this point, I am very afraid to send anything for fear of loosing everything. I don't wanna live anywhere for free, I just want to be sure that my payments are being received and acknowledged. I was told that they did not see one of my payments. I sent them a copy of the check they cashed. This is crazy and stressful.
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