Bank Of America Reviews

Show reviews that mention
bank account money customer customer service service credit card credit card boa
Filter review
New Reviewer

Bank of America's overdraft goldmine

I've devoted hours and hours to studying Bank of America's "accounting" and this is what I've discovered: During the course of the week they will "recredit" monies to your account that had already been deducted leading you to believe you have more money than you really do. Then they will put those old transactions back through along will all the new charges resulting in multiple overdrafts if you have a low balance and aren't wary of your "true" balance and are using "their" balance. They will even undo transactions that have already posted and "reshuffle the deck" so to speak to get even more overdrafts. Call B ofA (1-80*-622-****) every morning for a week and listen to your balance and see if you don't "mysteriously" have more money in there for some reason even though you've made no new deposits. I pay cash for everything now because I can't afford $38.90 lattes.
View full review
33 comments
#315143

Thanks For This Post, was added to my bookmarks.

#313305

I find myself coming to your blog more and more often to the point where my visits are almost daily now!

#288848

Very informative post. Thanks for taking the time to share your view with us.

#175417

All I can say is I may ruin my credit, But I'm going to get some of my money back these thieving sobs' at boa have charged me in FAKE od charges due to their creative accounting...when you are down to $2 or so go fill your gas tank up on credit and maybe your buddies too leaving boa on the hook for the bill....

#156041

I dont know how or why this banks always screws me over. Alot of ppl are right when they say that they scramble a lot of the transaction around thinking you have money and then "poof" its gone and ur stuck with overdraft fees up the ying yang.

I just got 4 fees and this really *** me off because I just basically used up one of my hard days of working paying them instead of me. I notice that when you deposite money in your account it takes awhile to post, but when stuff gets deducted they are on it like vultures on road kill.

God I hate this bank so much, i wish I had printed out a statement showing what my account looked like before they deducted and charged me overdrafts. I have no clue on how their system operates in terms of deduction and adding.

Sheats always gets scrambled. Dont bank with them........

#155186

they are stealing from customers by rearranging pending transactions and charging you more overdraft fees

#151974

just got charged 105 for spending 20.38 of my money

#151192

Well, I have been the person sobbing on the phone with a BofA customer service rep, because of 5 overdraft fees. It is hard to accept the fact that you are on the hook for $175 in fees that you did not budget for.

I just decided to always try to keep a cushion of $100 in the bank at all times (not always possible) Because as they say "It is your responsibility to balance your account accurately". A problem I have with them is: I use the Billpay service for almost all of my bills. I have for years planned the "deliver by" date to be on my payday so that I could cover bigger payments. They used to deduct these payments at midnight of that day (Friday night/Saturday morning), but recently they started deducting the payments in the morning.

This really screwed me up, not able to put gas in my car, or buy groceries because my account was negative until my check cleared at midnight. Why can't their time lines be consistent?

#149902

Just got off the phone with BofA regarding overdraft fees. I don't understand how they can continue to get away with typical scamming practices.

For example, re-crediting money to your account in hopes that you don't balance your checkbook accurately. The worst experience just happened to me yesterday. I deposited CASH in to the ATM at 8:15 p.m. on 6-1-10 and the receipt showed the full amount available for withdrawal.

I then drove home and transferred $200 of the money to my wife's BANK OF AMERICA account online. The next morning I had three overdraft fees for some fast food purchases and the cash deposit still showed "pending" while the $200 transfer showed it had posted completely. I spent over an hour on the phone with a "supervisor" and couldn't get anywhere. They made me feel like I was talking to a robot and could not comprehend anything.

She kept repeating "$100 was made available to you immediately" and I kept saying "how was I able to transfer $200 then" and "the money was transferred to another BofA account".

BofA use to operate in a more honest manner years ago, but have since become the *** of the banking world. I'm going to move all of my money and loans to Chase.

#134261

that post from disclosing info was me my bad

View more comments (32)
ID
#113821 Review #113821 is a subjective opinion of poster.
Location
Sacramento, California
Product
Bank Of America Checking Account
Loss
$1000

Bank of America....is the worst!

Bank of America is the worst financial institution that I have ever had. Their customer service representatives are the worst and will tell you false statements at any given time. I called to inquiry about a check that I deposited and was informed that it would be available at 5:01pm that day. Which didn't happen and caused my account to be overdrawn. What really bothered me was the rep didn't not my account and told me false information. I am so displeased with them and I am recommending to all my friends and family that patronize Bank of America to find a financial institution.
View full review
ID
#113743 Review #113743 is a subjective opinion of poster.
Location
Baltimore, Maryland
Product
Bank Of America Account

Online banking customer service from overseas

When I wrote from Thailand that I needed a "duplicate" ATM card, they put a hold on my card so there was no way to get cash. After writing them they kept giving me 800 numbers to call through an ATT operator who asked for an ATT credit card which I don't have...I was then told by ATT that 800 calls cannot be made from Thailand!!I then tried the toll number and was not able to "hold" for 20 minutes from here....I had my daughter in Oregon call and she was disconnected 3 times..Now, no card and no money...........
View full review
2 comments
#73641

I can work as call center agent

#23900

it is really horrible that that happened to you. Did you notify the bank that you were traveling to Thailand before leaving?

You need to do this so that they do not think that someone is trying to fraudulently trying to get at your money. There is a lot of overseas fraud going on right now.

View more comments (1)
ID
#113085 Review #113085 is a subjective opinion of poster.
Location
Bangkok, Krung Thep
Service
Bank Of America Banking Service
New Reviewer

Charged 34.9% interest w/ out me aware

Bank of America nightmare...I transferred funds ($5500) to a Bank of America promotional rate of 0% for 12 months. I was late by one day on two consecutive bills. When I received my next bill, I noticed in small print that my apr % was 34.9%! When I called to inquire, I was told I should have read the "fine print" on the offer regarding late payments. Okay, I agree, but what I don't understand is how such a reputable bank would charge a rate well above what "Loansharking" is defined as. In addition, not make it obvious they had done so. And, furthermore, I was given zero courteous or flexibility. So, me, who has an excellent credit score, dealing with a supposedly good banking company, witnessed a complete "Lose-Lose" scenario: I will never bank with Bank of America again, nor recommend them! Shame on them...such thieves.
View full review
2 comments
#48269

You were late on TWO payments. And you thought they would be overlooking this?

Wrong.

You are an ***. They should have hiked the rate to 69.8% just because you're an ***.

#48261

It is obviuos that your credit score is quite low and your credit history is not good enough...those rates are only reserved to high risk customers like yourself.

View more comments (1)
ID
#112979 Review #112979 is a subjective opinion of poster.
Location
Newburgh, New York
Loss
$700

Bank of America hosed me

This seems to be how BoA makes their money. I have a secured Visa card with an annual charge (although the paperwork that I had originally signed had led me to believe that there would be no annual charge). No big deal right? Well, last year in March I received my first charge of $29. It wasn't until a few months ago, in October, that I finally got rid of it. I initially paid off the original charge of $29 over the phone. That accrued a $15 pay-over-the-phone charge. No problem, I opted to pay that over the phone at the same time. Several months later, I logged onto my BoA website and found that not only had the $15 charge not been paid, it had doubled to over $30 in late fees. I never used the card so never thought to log on, and they hadn't been mailing my statements to notify me of a balance like they should have been. I called them and paid it again, once again asking to pay the $15 charge right there. This time, they took the extra $15. Unfortunately, they did NOT take money for the $1.50 finance charge. Again, no statements, and I eventually had to open up online bill pay with my other bank (who I actually trust) to pay the finance charge. Almost a year and over 75 dollars to pay an original $29 annual charge on a card that I thought didn't even have an annual charge. Just this month, I logged on in a fit of randomness, and found, in the start of a wonderful new cycle, another annual charge of $29, again with no paper statement mailed to me. I can only wonder the devious ways they plan to hose me this time around. I plan to dump this card ASAP, and will never look back.
View full review
1 comment
#41584

imreloadin----

I want to share an observation with you and the readers of these articles about First Premier Bank.

I notice how you like to chap up working for First Premier Bank.....Ohh it's a great life with all of these beneath you consumers which is pretty much my take on your position regarding your company.

However I noticed how you are selective in your responses. You do not seem to be commenting on complaints about RUDE customer service reps. Only things regarding your expertise, such as your Cardmember Agreement. Which I'm sure you have a copy of near by since it is kind of like your employment bible.

What I think you should realize is; really all you are doing is parading yourself around like you are some know-it-all with your rule book. What you should consider is that YOU are that RUDE or TERRIBLE customer service rep. So stop the parade and aknowledge that yes you are that RUDE customer service rep. (CRITICIZE)!

ID
#112908 Review #112908 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$100
New Reviewer

Bank of America Ripoff

B of A gladly handled a balance transfer for me and I was very happy to have the 0% financing for a year. I recieved my first bill and there was a late payment fee and a huge intrest rate. They claimed I missed my first bill. There was NEVER any statement sent to me. My mailbox has a lock on it and my bills are not lost or late. I immediately transfered my balance once again to Chase and never had any problems. DO NOT TRY DOING BUSINESS WITH BANK OF AMERICA. They will not remove increased charges for mistakes or errors that they themselves make.
View full review
1 comment
#5097

Again, YOUR RESPONSIBILITY. :zzz

ID
#111750 Review #111750 is a subjective opinion of poster.
Location
Muskegon, Michigan
Product
Bank Of America Credit Card
Loss
$300

Bank of America is THE Worst

Bank of America Froze My College Tuition! These people are terrible, particulary a supervisor named Maria Velasquez who won’t return phone calls, forcing consumers to use automated voice response systems that shield real people from resolving their problems. I am trying to pay college tuition and they froze my account due to a “technical problem” with their on-line web site. 15 days later and countless hours of calls to branches, their corporate headquarters and useless customer service representatives; my tuition is still tied up. No one will help or return phone calls. There are some really bad people employed at BofA. Considering all the good choices consumers have, Bank of America doesn’t deserve our business. We need to send them a message by taking our business to better, customer friendly institutions.
View full review
1 comment
#79448

Write to your Senators and demand they do something. That's what they are there for.

Tell them you want the banks regulated and changes in the banking laws.

And then write to Pres. Obama.

ID
#111426 Review #111426 is a subjective opinion of poster.
Location
Englewood, Colorado
Product
Bank Of America Account
Loss
$3000
New Reviewer

Bank of America rips off a customer of 30 years!

After having at least 1 account since 1979, (and several times a business and/or savings account), in January of 2006 I called the BofA branch in Woodburn Oregon to discuss closing my accounts as my employment status put me over an hour away from the closest branch. I was told to be sure all charges were thru, then call back and they would close the account for me. April of 2006, I called again, stating they were taking $6.50 every month to send me a statement and that I wanted to close the account immediately. The manager was brought into the conversation and I was told the account would be closed the end of that month and I would receive a check for any remaining balance. I actually forgot about the balance, I was already banking with another institution, and never gave this another thought, until now. Looking into my credit score I discovered I have been turned over to a collection agency for $220 of overdraft fees!!! Can you believe that? I called the 800 number, was passed around several times then "accidentally" dropped. Now I am furious! I will not pay these ridiculous fees, and I will take this to the highest courts possible and sue for those court costs as well. I want BofA to contact all three credit reporting agencies and inform them of their mistake. I want this taken of of my credit report right now! I also want BofA to contact this collection agency and have them to drop their pursuit of these fraudulent charges. I also want BofA to stop this ludicrous practice, ripping people off. I want all of this in writing, and I want it now! If BofA will straighten this mess out immediately, I won't have to pursue legal action, but it is my credit you are screwing with, and I cannot afford to just let it go. After nearly 30 years of banking, paying those ridiculous charges, giving them my money, you do this! Shame on you!
View full review
1 comment
#23469

This is unfortunate but im pretty sure if you try and take this to court, no way you will win. I've had to deal with situations like this at my bank as well.

It will be a waste of your money. The bank isnt responcible for keeping track of your transactions, you are. It is obvious that items were still being presented to your account after it had been "closed". Were they electronic payments?

Checks you had written? Were you having issues with fraud? Whenever you close an account out you need to keep track of it for at least a few months after to be sure that there arent any issues. Sometimes payments will come in right as an account is supposed to close, giving a negative balance and holding the account open.

Banks tend to send a couple statements after accounts are closed for that reason.

I would reccomend talking to a regional manager and trying to explain the problem in a calm sensible manner. Hopefully they will be able to help you.

ID
#110103 Review #110103 is a subjective opinion of poster.
Location
Molalla, Oregon
Service
Bank Of America Banking Service
New Reviewer

Bank of America: Use caution when opening accounts

Applying for an account with Bank of America will probably get you an account, but not the one you applied for. I applied for a line of credit with the advertised rate of 8.99% interest rate, my credit score is in the high 700's. I was denied credit. I received a 10,000 credit line with a 21.99% interest rate 4 weeks later that I didn't apply for. When I phoned they closed the account but refused to remove the tradeline from my credit report. Thus it shows me opening and closing an account. For those of you who aren't familiar with reading credit profiles, this looks unfavorably when applying for credit. Apparently 8.99% is false advertising, or only one available at this cost (like a car dealership). Also, opening an account without your permission/authorization may be considered fraud. If you experience this or another issue with Bank of America which you believe is unfair business practices file a complaint with the Office of the Comptroller of the Currency, Customer Assistance Group, 1301 McKinney Street, Suite 3450, Houston TX 77010-**** fax: 713-336-****. http://www.occ.treas.gov/customer.htm will take you to the online complaint form.
View full review
1 comment
#102927

OCC office of controller stamped our letter and would give a name of who handled the case..id say let them go under,we as a county our the biggest suckers for promoting *** service faulty business pratices.rewards ..letem die for what they have done..to consumers never agin with us or our family in whitehall /emmaus lehigh st/catasaqua rd brach too..nevr again..

ID
#110005 Review #110005 is a subjective opinion of poster.
Location
Sacramento, California
Product
Bank Of America Credit Card
New Reviewer

Bank of America

My wife called BOA to lower her interest rate which is 24.25%. We have good credit and since I pay the bills have not had a late or missed paymet in well over three years. The sale rep stated they do not lower interest rates. They offered her a 'refinance' where they transfer an amount into our checking account and then it is paid off in one year at 0% interest. Oh and this offer was only good for the next one hour. After consulting our financial advisor (because this made no sense to me), we find that BOA makes their money this way. A) They loan you say $5000 to pay off your card,then you actually owe then $10,000 granted at 0% (FOR ONE YEAR) B) Any further charges on that card are not covered by this loan and charged THE HIGHEST INTEREST RATE ALLOWED BY LAW. C) If you don't pay it all off in a year the balance goes to the maximum rate I just cancelled my BOA card and we are refinancing through a local loan shark. His rates are MUCH BETTER THAN BOA
View full review
ID
#108870 Review #108870 is a subjective opinion of poster.
Location
Herndon, Virginia
Product
Bank Of America Credit Card
New Reviewer

Jeannie Won

jeannie won, manager of laguna beach band o america is the most arrogant, rude, power-hungry employee that i have ever met at bank of america! i have banked there since 1986! time to change home banks! the laguna beach branch is a big training center with revolving door employees. all managers in the past have given service that exceeds expectation. the bank that the check that i was trying to deposit guaranteed the check was good and the money was there to make the check, she wouldn't even call to confirm, wouldn't come out of her office until i wouldn't leave without talking to her. worst treatment in 20 years!
View full review
3 comments
#1326

Why did this website **** out the word B-U-C-K as in Pass the buck? See previous comment of mine....

#1325

I was recently let go from my position as a CSR at a BOA credit card call center. Yes, my monitored statistics kept me from remaining in good employ with BOA, although I had received accolades when I was employed with Fleet, before the merger.

They wanted us to limit our phone talk time to an AHT(average handling time) of 214 seconds per call. I was used to servicing the customer to the best of my capability with Fleet, and tried to maintain the same level of service with BOA after the merger, but my AHT was 300 seconds per incoming phone call. I was told by a coach that there was such a thing as being "too helpful to the customers." My other stats were perfectly acceptable. But I was treated as a "digruntled employee" although my disposition reflected someone who tried their best.

(I was frustrated with my inability to lower my AHT.) I was very loyal, called my manager if I rarely was to be late due to traffic or weather, and did not abuse the system. To manage their AHT at an acceptable level (the 214 secs) I found that many customers were just being blindly transferred by CSR's so the CSRs wouldn't suffer high avg. handling times. I felt uncomfortable giving customers "short shrift" and suffered for it.

CSR's were encouraged to keep the phone calls as short as possible. The pressure at that center was extremely high for the pay, the morale low, the turnover high, and the rate of retaining their best employees was extremely low. They fired 11 managers in one day. Later on a higher-up had visited the site, and found the morale to be low.

I had to chuckle to myself. The higher ups were very out of touch with the CSR's. There was never any acknowledgement of the difficulty of this job.

The only way these team managers/CSR's keep their jobs is by passing the buck.( No pun intended)

So, unless you have a great deal of high volume accounts with Bank of America ( you heard it from a former employee), I'd say bank at a credit union or at a smaller financial concern. This bank really doesn't value its majority of customers, although they'll beg (pun intended) to differ.

#686248
@PissedConsumer1325

I have experenced this. BoA paid the wrong insurance company $1200 and would not correct the error and inposed its insurance when mine was cancled.

View more comments (2)
ID
#108748 Review #108748 is a subjective opinion of poster.
Location
Aliso Viejo, California
Service
Bank Of America Manager
New Reviewer

Bank of America Complaint

I just started having a problem with BOA, posting my payments to another account and trying to sort it out with the Bank Manager. It was funny to see her trying to get thru the chain of different offices and people and the number of times whe was disconnected or put on hold was crazy. After that meeting, I just happened to start searching the web to see if others had the same problem. I am startled to see that BOA is in trouble with its customers. Complaints all over the net on this company. What the heck happened to this bank.? I readying that even if you go a legal complaint process your chance of success is nil. You know, I am going to cut my losses and my desperation and change banks asap. How can so many people be wrong or insane and secondly, who has the time to sit and write-up a complaint on the net unless your frustrated with the system. Today, no one has time for anything, but work. One or two complaints is understandable, but when you start digging there are so many complaints on Bank of America. I beleive, once knowledgeable about a fact, you must take charge direction. Just an ego comment to make me feel good at this moment for being so ***. No wonder the stock in BOA is sinking.
View full review
2 comments
#499241

I just had a horrific experience with jason joo at b/a in huntington beach on Algonquin.when I ask who his supervisor was he said he couldn\'t tell me because it was \"confidential\" and he smirked at me. He also would not help me with a transfer I had made via telephone, He was a total ***!!very patronizing.

Why is this person a Bank Manager? I have been with them since 1972....Thanks to Chad Combe at that branch eveything was straigtened out but when I found out the supervisor is Jeannie Won I just thought the *** with it. It won\'t do any good to speak to her.

I am slso leaving B of A now in 1999 I ran over $1,000,000. and quite a bit since then thru their bank...Do they care..NOThe very bottom line here is at Crank of America....NOBODY CARES!!Go to your nearest credit union

#499240

I just had a horrific experience with jason joo at b/a in huntington beach on Algonquin.when I ask who his supervisor was he said he couldn\'t tell me because it was \"confidential\" and he smirked at me. He also would not help me with a transfer I had made via telephone, He was a total ***!!very patronizing.

Why is this person a Bank Manager? I have been with them since 1972....Thanks to Chad Combe at that branch eveything was straigtened out but when I found out the supervisor is Jeannie Won I just thought the *** with it. It won\'t do any good to speak to her.

I am slso leaving B of A now in 1999 I ran over $1,000,000. and quite a bit since then thru their bank...Do they care..NOThe very bottom line here is at Crank of America....NOBODY CARES!!Go to your nearest credit union

View more comments (1)
ID
#108464 Review #108464 is a subjective opinion of poster.
Location
Germantown, Maryland
New Reviewer

BANK of AMERICA gave my payment to another customer

in july of 07 i was on vacation and didn't want my payment.so i called and was given address to send in my payment.i sent in a check and a payment slip which i made with all my info . on it.of course i forgot to put my acc # on the check but it was on the payment slip i made.and someone at B of A put another customers acc.#or who knows maybe an employee's acc.# .i called told them what they have done and they said to send photo copy of check and they would fix the problem.i have written about 8 letters and it is now dec.,07 and with all the late fees and higher intrest fees . i now owe them a whole *** of alot more and they are messing up my credit. PLEASE HELP ME SOMEONE!!
View full review
4 comments
#1814

Same here, not only did they send my payments to two other people, but they charged me late fees and balance transfer rates for "attempting" to fix it (which they didn't). They even acknowledged the fact that they had messed up but told me that nothing was going to happen.

#1698

join the club.my bal. was 4thou something now its 6 thou something.because they put my payment in somebody else\'s acc.it has gone up that much from late fees and intrest.its a rip off. good luck

#1188

I will deal with them. Email me pottershouse2000@***.com put bank of america in subject

#1181

will someone out there please e-mail these pissed consumer complaints. on bank of america .

looks like there are 5 of them. www.bankofamerica.com they donbt seem to be excepting my emails.thank you.have a good day.....from ,still pissed

View more comments (3)
ID
#108402 Review #108402 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Product
Bank Of America Credit Card

Bank of America Credit Card Calls Customer a Liar

Hello, I have just spent over an hour on the phone with Bank of America for the 4th time in 3 months. All because they will not remove a penalty from my account that was THEIR fault. Now they are charging my monthly min. payment DOUBLE and refuse to change this. Contact: Teresa Rager: Senior Acct. Manager Customer Satisfaction Office: Morgantown, W. Virginia her boss: Dave Keener It all started in Sept. when my online statement reflected TWO min. payments due. I called customer service and a human being told me that it was a mistake and to disregard one of the payments, making only one payment reflected. THEN my card went haywire; late fees, penalties, etc.... I've called in and the finance charges were reimbursed but the PENALTY has stayed on the card for late payment. The customer service person never recorded the call and now its my word against Bank of America as Teresa Rager does not believe I called in and will not make the nec. changes to delete the penalty. As a result I will owe of 14.99 percent of under $10,000 a minimum payment of $325.00 PLEASE HELP .... I'm being squeezed and I have an excellent track record with B of A. I don't know what to do!
View full review
2 comments
#3421

I agree with BOA horrible customer service. They do call you a liar when you try to resolve your situation!

They also don't take the time out to listen to your side of the story.

Esp. Credit card dept.

#1236

Worst service from master card. Force me into some sort of protection plan which I never signed up for.

Now, I had to spend my weekeend to explain to the rep why I don't need the plan and convince him why I need to cancel it. I never wnated it at the first place. I feel like I was ripped off for a few months. Terrible ways to conduct the business in masetr card.

Very disappointed!

There is no differences from stealing from customers. Need better management for Masetr card services.

View more comments (1)
ID
#107964 Review #107964 is a subjective opinion of poster.
Location
San Francisco, California
Product
Bank Of America Credit Card

Bank of America

Ever since Bank of America bought or merged with MBNA I have nothing but headaches with the online banking. I still, one and 1/2 or two years later, cannot access any features of my account from view statements to balance transfers. I have emailed twice and both times they said they were sorry and were working on it. For two years? My boyfriend's online bank of america account also does not work in the same fashion. We had thought maybe because they transfered stuff from mbna to B & A things got screwy, but no, my boyfriend got his account directly from B & A. Why cant they get it together? Are they not a large corporation? They cant afford IT support?
View full review
ID
#107932 Review #107932 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Bank Of America Online Banking