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4 comments
I have had to go through the same nightmare has many of you have and I've decded to stop making payments to BOA. I have gone through the worst nightmare of my life and my mission now is to get them exposed for their fraudulent business practices which are to say...
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Anonymous
#308201

I applied for a Loan Modification and the Gross income they \"calculated\" put me in a totally different tax bracket. The dollar amt they calculated, I would be able to afford...

Author
Location
Las Vegas, Nevada
Review #170988 is a subjective opinion of poster.
0 comments

Bank Of America in Manhattan, New York - Deceptive Servicing

Louis & Deneen Thibodeaux BOA Account #: 872504319 To Whom It May Concern: On January 5, 2010 I received notice of a payment increase in the amount of $1531.57 for an escrow account that had been created as part of my mortgage payment. The following day I received a new coupon book for the increased payment, due Feb 1, 2010. My monthly mortgage payments changed from $2509.48 to $4041.04. I called BOA and spoke with a manager by the name of Jacquelyn Vaughn at ext 5485 in Plano, TX who informed me that I had been placed on the Making Home Affordable program. I asked Jacquelyn who and when did BOA speak to regarding their intent to place me on the MHA program and who authorized this change to my account? The manager soon realized that BOA made a mistake and informed me that this program should have never been on my account. I have never talked with BOA nor made any request to be included in the MHA program. BOA changed the terms of my mortgage agreement without proper notification and acceptance from me or my husband. Jacquelyn then informed me that BOA had paid $8170.78 for my property taxes on 12/14/2009. This included a payment of $2257.47 to the City of Desoto and $5913.33 to the County of Dallas. I was informed that this amount must be paid back by 1/31/2010. No conversation was ever held between BOA and me to discuss being placed on a MHA program. By accepting these terms, I would be placing my family in jeopardy of losing our home, as I cannot afford to pay a $4041 mortgage payment. Also, after reviewing my account, I realized several other discrepancies that appear to be unfair and deceptive acts by BOA. My mortgage is not considered late until after the 16th of each month. I have always paid it on or before the 15th of each month, with the exception of this past December. I have been in my home for five years and never charged a late fee up until this point. All payments are always paid directly to a branch office. On 11/14/2009, my mortgage payment was walked into a BOA branch and according to my statement, was posted on 11/17/09. BOA charged $125.47 late fees and added it to the balance of my account. My December payment was made on 12/31/09 at a BOA branch and posted 1/4/2010 and payment made 1/15/10 at a BOA branch posted on 1/19/2010 with another $125.94 late fee. After reviewing all three payment slips, I noticed that BOA used incorrect dates in which the payment was made. I am writing this letter because BOA has repeatedly demonstrated unfair and deceptive servicing practices, which is causing financial hardship and stress for me and my family. I now see how a family can easily lose their home that they have worked so hard to have when financial institutions like BOA commit this type of unethical behavior. Being in the banking industry, I realize that multiple laws have been compromised by changing the terms of my agreement without authorization and intentionally changing my payment dates to retrieve unwarranted late fees. BOA should absorb the cost of my taxes, since they paid them without authorization. They should remove all late fees from my account and retract any negative reporting to any and all credit bureau services. Cc: Federal Reserve Board PO Box 1200 Minneapolis, MN 55480 Cc: Attorney Bruce Turner 1750 Valley View Lane Dallas, TX Cc: Better Business Bureau 4417 Beach Blvd, Suite 202 Jacksonville, Fl 32207 Cc: Fox 4 Investigative Team Email: iteam@kdfwfox4.com
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Author
Location
Manhattan, New York
Review #170959 is a subjective opinion of poster.
3 comments
I used to bank with bank of america about 7 years ago. I made a mistake in my bank book and wrote a check 5 dollars over what I really had in the bank. (big deal) I payed off the overdraft and their bank fees only to find out they put me in check systems and closed out...
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Anonymous
#598015

Right i am going through the same thing they put me into their check system because i lost my card and some use it

Author
Location
Tucson, Arizona
Loss
$300
Review #170926 is a subjective opinion of poster.
1 comment

Bank Of America in Los Angeles, California - Be glad boa didn't modify your loan

They did mine. They extended the loan for 40 years . the payment was supposed to stay 1014. for 5 yrs. In 4 months it went to 1054.00, then 5Th month, 1126. They act like they aren't making any money. They are scam artists. I just would like to know what government agency to complain too. And I would like anyone that doesn't have to deal with them , don't. I don't care if they were the last bank on earth. Hopefully this stops someone from trying to do any honest business with them. They are taking advantage of people trying to do the right thing and walk away.
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Author
Location
Los Angeles, California
Loss
$15
Review #170640 is a subjective opinion of poster.
1 comment

Bank of America.

I also have a nightmare with Bank of America. They got loan from Taylor Bean& Whitakerlast year in August and now they are foreclosing us when they are the ones that haven't gone through the papers work correctly. I have contacted my House Representative and everybody should do the same. This Bank has spended the bailout money on themselves, with bonuses etc etc,they gice mortage loans to illigal immigrants, and take peoples homes without looking what is clear in front of them.' We need to file a class action law suit against them, and get rid of banks like them. If the can't be honest go. Shape up or ship out.
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Author
Location
Sanford, North Carolina
Review #170619 is a subjective opinion of poster.
1 comment

Bank Of America in Sanford, North Carolina - They need a wakeup call.

Bank of America is trying ro foreclose my home without reading the paperwork from Taylor Bean & Whitaker. I have called my House Representative and I will go all the way up if I have to. They did spend the bail out money on themselves and now they are selling peoples homes under false pretences to make up, also they do give illigal immigrants mortage loans all those with this problem need to contact each other and file a class action suit against this bank. If someone want to do so I will br please to join them sick of all this *** with loan mortage Companies.They need to shape up or ship out.
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Author
Location
Sanford, North Carolina
Loss
$127
Review #170617 is a subjective opinion of poster.
41 comments
Are you a homeowner, like myself, who is in financial distress. Did you also receive a Bank of America, Making Home Affordable Package, fill it out and send it in with all required documentation, and still have no idea what is going on with your modification. Are you...
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Anonymous
#309604

I have been at this for 3 years and they still say i am in review. Every home owner I have spoken with says the same. The goverment has no real power with these giants. Goverm...

Author
Location
Los Angeles, California
Review #170498 is a subjective opinion of poster.
9 comments

ARE YOU READY TO TAKE SOME ACTION AGAINST BANK OF AMERICA MHA

Are you a homeowner, like myself, who is in financial distress. Did you also receive a Bank of America, Making Home Affordable Package, fill it out and send it in with all required documentation, and still have no idea what is going on with your modification. Are you tired of getting the run-around everytime you call them. If so, your in the same boat as me and thousands of other people and I would like to hear from you a.s.a.p. See This banking institution is getting away with FRAUD. Have you been wondering how in the world Bank of America is being able to get away with this? It's because so many of us feel shame about the situation we're in and many of us won't set aside our pride and stand up for what is right! I'm not saying that everybody should get a modification, what I am saying is that a simple yes or no from Bank of America would suffice, and this banking institution won't even do that, because as long as their taking your money there's happy. If we don't stand up, noboby else is going to do it for us. Bank of America took the Government Bailout and is now lying about the people they are saying they have helped get a modification. THIS IS OUR TAX PAYING DOLLARS, MY FRIENDS. Please log into bofamhaloanmod.com and read more information about this and send your email for there or email me directly at karlay1957@aol.com with a brief summary of what you are having to go through with BOA. Kathy Bateman Los Angeles,CA It is a fact that in the right formation, the lifting power of many wings can achieve twice the distance of any bird flying alone. ~Author Unknown
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Author
Location
Los Angeles, California
Review #170475 is a subjective opinion of poster.
8 comments

Keller williams and bank of america conflict of interest

was trying to buy a house with one of there Realtors and in the middle of the process she informed us that she would not be working for us for she got a job at bofa as a loan officer! sent us to her partner, so we used her found a house, put a bid on it, was excepted and was one day from closeing and found out her husbend was a loan officer at bofa. then was told that there was a permit problem with the house and we ended up loseing the house after 4 month's of ***.
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Author
Location
Reseda, California
Loss
$400
Review #170377 is a subjective opinion of poster.
0 comments

Bank Of America in Las Vegas, Nevada - BOA taking my money

Welcome to Bank of America's text chat service. Your chat may be monitored and recorded for quality purposes. A text chat specialist will be with you momentarily. Welcome to Bank of America. My name is Frank. How may I help you with your Bank of America credit card today? Frank: Hello! Thank you for being a valued Bank of America customer! How may I provide you with Exceptional Service? You: Why is my account showing a balance why BOA just sent me a check for an overpayment? Frank: I understand your concern regarding the balance. Frank: For security purposes may I verify your date of birth? You: 02/21/76 Frank: Thank you for the information. Frank: May I have the last four digits of the card number you are referring to? You: 7460 Frank: Thank you for the information. Frank: Please give me a moment while I check that for you. Frank: There was a revolving balance on the account due to the payment in full not being received every month. At the point a balance becomes revolving, finance charges start accruing on a daily basis and is assessed on the closing date of each statement. The finance charges assessed is from the time your previous statement closed to the time we received your payment in full. You: Below is a copy of a conversation that I recently had with a BOA employee. Again, I do not understand why BOA would send a refund check (17226251) for a negitive account balance only further to charge my account. Seems shady. You: Patricia: Please destroy any cards or account checks currently in your possession. If recurring charges are billed to this account, please remember to contact the merchants for alternate arrangements. Patricia: Is there anything else that I can assist you with today? You: Just to confirm that my account is closed. I am showing a negitive balance of $1.91. Will you be mailing me a check? Patricia: Yes that is correct. Patricia: May I please have your mailing address? You: 102 Dallie Dr You: Knotts Island, NC 27950 Frank: Zachary, the amount was refunded to you as it was an access before the due date. Frank: As the due date passed now, you are seeing the revolving balance. Frank: This would be the final balance on the account. You: Are you showing my account closed? Frank: Yes, I see that it is closed. You: I guess I have no choice but to pay this amount. I am certianly glad I no longer have a BOA credit card. Frank: I regret to hear that. Frank: We do value your business. You: Prove it Frank: let me explain you what exactly it is. Frank: For example, every month you get a bank statement from your savings account. Each statement has interest paid for that month as of the date the statement was mailed. If you went to close your account, ten days after the statement was sent, you would expect additional interest for those ten days. You: Why would that not have been calculated when the account was closed? Frank: Zachary, as i said that it is done only once the statement closes. You: That is a bad business practice and only upsets consumers. Frank: I sincerely apologize for any inconvenience this may have caused to you. Frank: Zachary, it is not only the finance charge even the minimum payment is also calculated only after statement closes. You: That might make sense if you have a current account, but if you are closing your account there is no reason it cannot be all calculated at that time. I guess BOA does not do it that way because they are hoping that the customer will not follow up and they can charge late fees. Frank: No, Zachary. Frank: We do value your money as well. Frank: It is done as the bank has been doing since so many years. It is the same process. You: The same process that takes taxpapers money. Get process. Frank: Zachary, I have tried all my best and explained you how the bank works. You: That's the problem. You guys make it so difficult for the average consumer to understand that we just give up. All you have done it cut and paste notes from a notepad that the company tells you is a standard answer to give. Frank: No, I manually type it. Frank: I am used to type so fast. Frank: It is how the bank has set its rules. It is same for every one there is no differences at all. You: If BOA would like to keep the rest of my business I am asking that you waive this charge. I am sure it costs BOA moe than $10.87 in marketing costs to obtain one customer and they surely have already paid you that to have this conversation. Frank: It is the automatic charge that is finance charge and we are unable to refund this. You: So to get this in writing. You are telling me in the history of BOA that this charge has never be refunded on anyone of your customers accounts? Frank: Absolutely! You: Since 1911? Frank: Zachary, this is an non refundable amount as it is automatically charged. It is not a late fee. You: So this is what BOA means when they want you to be a customer advocate? Frank: Zachary, if that would have been a late fee. I would have tired my best to help you. Frank: However, as it is a finance fee we cannot do anything. You: Is there anyone there that is empowered to help a customer? Frank: I will be right with you. Frank: We have a specialized department who will be able to check this for you. Frank: Let me provide you the direct number of our specialist who will be able to take care of this right away. Frank: I request you to contact our service experts at 1.800.732.9194 Frank: We are available from 24 hours a day and 7 days a week. Frank: I have directed you to the right department where you can resolve this issue. You: I want you to be my customer advocate and contact them for me Frank: Zachary, I am definitely a customer advocate. Frank: There are certain situations that needs a direct conversation with our account specialist and this would be taken care. You: Then handle this for me Frank: There are certain situations that needs a direct conversation with our account specialist and this would be taken care. You: You are most familair with this situation and I don't want to have to explain it again. Frank: That is the reason I have provided you the direct number so that this can be resolved right away. Frank: Also I am placing a note on the account regarding our conversation, so that you do not have to repeat this issue again. You: Then you should have no problem being my advocate and contacting them, thanks Frank: You are welcome. Frank: Zachary, I am a chat associate and I do not have the access to phone. You: Then go to your supervisors desk and call on my behalf. Be an advocate. Frank: Thank you for waiting. I'll be with you in just a moment. Frank: Zachary, there is no way to do it from the chat departement. Frank: You need to call the above number is the only way. You: Have you supervisor call on my behalf. Practice what you preach. Be an advocate for the customer. Frank: I do practice what I preach. Frank: However, as I said there are certain situations that needs to be handled by an account specialist. Frank: If you wish this to be taken care right away. Please call the above number is the only way left. You: Then have your superior contact them and I will be waiting for a respnse from you. Frank: There is no way as I said earlier. This is a chat department and no one has an access to call a phone department. Frank: It is you who needs to call them. You: I am certain that your supervisor can contact them. Frank: Even my supervisor is in chat department. How can he contact some one in phone department. You: Then ask you manager. No one is going to believe that you guys do not have a phone at your desks. Frank: Zachary, I have said you above and I repeat again. Though it is a non refundable amount. I have tried by 100% to help you by providing a number who can take this for you. Frank: The only way left to call the above nubmer. Frank: number.* You: I am not going to end the chat. I want you to help Frank: I have tried all my best. Frank: There is no other way except to call. You: It's not your job to fight about who's right and who's wrong. It's your job to make the customer feel like their right. Every single time. Frank: I am not fighting at all. My job is to make my customer happy at the end of the day. Frank: And I want to do so. Frank: However, They are certain situations which requires a direct contact with our account specialist so that once you call them this will be taken care immediately. You: Then make me happy and call on my behalf. Do you have any telephones in your department? Frank: Zachary, I can understand what you are going through. Frank: Trust me that is the only way left that you should call the above number. You: Do you a any telephones in your building? Frank: Yes, but it is only to the chat department. From this phones we cannot call the phone department. You: Your phones can call the number that you gave me? Frank: Zachary, I wish they could. However, that is not possible. You: Your phones can not call an 800 number from BOA at your supervisor, manager or director's desk? Frank: Zachary, the fee you are referring to is correctly charged and we wouldn't be able to reverse it. Frank: I'll be able to assist you with anything else you may have. Frank: Is there anything else that I may assist you with? You: You did not answer my question Frank: You'll have to call us on the above number and you will be able to speak to a supervisor. Frank: I did check with my supervisor here and he check on the account too. The charges were correct. You: Again why will you not answer my question? Frank: We do not have an option to call you. Frank: You may call us on the above number and request for a call back. You: Please answer my question Frank: Was this your question? (Your phones can call the number that you gave me?) Frank: We do not have an option to make calls from this department for security reasons. Frank: I'm not sure about the other departments as I do not have access to it. Frank: Are you still with me? Please respond so I can leave this chat window open to answer any questions for you. You: You: Your phones can not call an 800 number from BOA at your supervisor, manager or director's desk? Frank: No. Not from here. Frank: I do not know about the other departments. You: Do you realize how ridiculous that sounds Frank: We work in a secured environment and do not have an option to call others from here for the safety of your account information. You: You need to think outside of the box and resolve my issue. I would hope that your supervisor, manager, or director would always follow the sarbanes-oxley act and protect everyone's info. You have have acknowledge they have a phone. Please have them call on my behalf Frank: We do have a phone, however we do not have an option to make outbound calls. Frank: As I mentioned earlier: You may call on the above number and request for a call back on your number. You: Your manager and director can only recieve inbound calls? Frank: Not sure about it. Frank: I do not have information on it. You: Then as I have previously asked you please be an adovcate and go to them and ask them to call. Frank: I know only about this department and we are unable to make outgoing calls. Frank: May happen if you call us on the above number. You: You: Your manager and director can only recieve inbound calls? Frank: Not sure about it. Frank: Like I mentioned earlier: You'll be able to speak to one of our supervisors and request for a call back. You: You: Your manager and director can only recieve inbound calls? Frank: Not sure about it. Frank: Is there anything else that I may assist you with? You: You: Your manager and director can only recieve inbound calls? Frank: Not sure about it. You: Find out Frank: I did. You: You: Your manager and director can only recieve inbound calls? Frank: Not sure about it. Frank: We are unable to make any outgoing calls, Zachary. You: You: Your manager and director can only recieve inbound calls? Frank: Yes. Calls within the department. Frank: Are you still with me? Please respond so I can leave this chat window open to answer any questions for you. You: Are you saying that your director and manager can't make an outbound call. Ever.. Frank: Not from this department. We do not have permission to make calls to our customers. Frank: Or even on behalf of our customers. You: A manager from BOA cannot make an outbound call? Frank: Not from this department to a customer or on behalf of a customer. Frank: We have a separate department who'll do it. You: You: You: Your manager and director can only recieve inbound calls? Frank: Not sure about it Last text message receivedThank you for using Bank of America's text chat service. Please take a moment to share your feedback in reference to your text chat session.The survey will start once you close the window and will only take a few moments to complete.
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Author
Location
Las Vegas, Nevada
Loss
$10
Review #170155 is a subjective opinion of poster.