Dorothy R Lhv

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Verified Reviewer
| map-marker Raytown, Missouri

Hold on my cashier check

I deposited a cashiers check yesterday, why is there a hold on the check? I have deposited larger checks than that one of $2000.00.
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Preferred solution: My check to clear the bank for my outstanding balance.

1 comment
Alexandria S Iwo

Have a good representative that can help mail me alexandriasophia143@***.com

Sherry M Qlz

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Verified Reviewer

Trying to contact a customer service representative for information

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Bank Of America - Trying to contact a customer service representative for information
Bank Of America - Trying to contact a customer service representative for information - Image 2
1. I dont have a current account number so It takes hours to go through several calls and transfers to actually speak to a person to help me through multiple transfers to talk to someone 2. I am trying to get information about my prepaid Visa from Ford Mytouch class action Pay Out 3. I requested a check instead of card that I didnt receive 4. When I checked back in July I was told the card had expired
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Loss:
$749
Cons:
  • Steals customers money
  • Service

Preferred solution: Full refund

User's recommendation: Not to use this bank

Anonymous
map-marker Merritt Island, Florida

Impossible to talk with a live person

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Being put on hold for 15-20 minutes. Then a voice comes on that sounds "real". Asking for full name then the person says he/she cannot hear me and to call back. Happened twice. Then I asked to be called back and never happened.
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User's recommendation: Not go bank with Bank of America.

1 comment
Alexandria S Iwo

Have a good representative that can help mail me alexandriasophia143@***.com

Jose A Hgj

Good service but my problem wasn't resolved.

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I need to get into in my regular saving account throughout website, but It was possible because I am in Ecuador and the system don't let to send the authorization code to my cellphone that is international number.
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Abbie K Lwn

Security notice on credit Card

Bank Of America - Security notice on credit Card
Original review Oct 20, 2022
I received a fraud alert text message that stated that someone is trying to use my card at Walmart for $ 774.26 and to follow a link and I wont do that because of fishing. I dont know what account this could be. I dont use a Bank of America card.
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Preferred solution: Proof that someone tried to use my card

Mare Biy
map-marker Richmond, Virginia

Problems with my account

One of my accounts is used as a medical account and the lady that set it up years ago said that how she set it up. As a medical not an everyday use and now its taking fees being I had to use his account for my sons medical needs.its 4 fees now its slowing eating up his money and this is not ok..need help a higher authority not just anybody!!!
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Lilibeth Tqx
map-marker Atlanta, Georgia

I was on hold for 15mins

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After speaking to a recording for 3 mins and 15 mins on hold, no one responded on the phone, and then I heard a click. The called end. It was horrible and a waste of my time.
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Anonymous
map-marker Oklahoma City, Oklahoma

To check if my account is still open

Do I have a account in my name or if I owe any money to bank of America and I'f I can open a business bank account and a person Checking account as well with this bank so please email me asap please and thanks
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Martha A Sij

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Verified Reviewer

Fraudulent transactions

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A+ service, explained my choices, was very knowledgeable and polite and patience sent a follow-up text
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Armani W Fzl

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Verified Reviewer
| map-marker Hartford, Connecticut

Account

Im trying to get a confirmation email saying that i dont have an existing account with you guys or an verification email saying that the account no longer exist
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Bianca Ycf
map-marker Pittsburgh, Pennsylvania

Zelle transfer not in accoint

Phone system must be down won't transfer to customer service when system tries to transfer got record of all my tranfers needed money in account for a bill
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1 comment
Alexandria S Iwo

Have a good representative that can help mail me alexandriasophia143@***.com

Tiana Tnz
map-marker Chicago, Illinois

Can't get through to Bank of America

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Debit cards and account frozen. Tried to reach BofA for 6 days to resolve. Their customer service is the WORST I've ever experienced. Website is good for little more than looking at your accounts. Can't do much else, can't even address problems there. You have to call their Cust. Svc numbers, sit on hold forever and, once someone answers, they can't fix your problem and you end up in a seemingly endless sequence of other agents that can't seem to get things right, either. Forget calling back; the whole thing just starts over again. What's happened to what used to be a well-oiled machine?
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User's recommendation: Choose your bank carefully.

Mouhamad Hamid B

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Verified Reviewer

Request for a new debit card

I tried to call without success. I lost my Bank of America debit card; I urgently need a new one. Please help me. Mouhamad Hamid BAH +226******** hamidbaz81@***.fr
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Pros:
  • Great bank
Cons:
  • Very hard to reach

Preferred solution: replace a debit card

Dayanira Mxq

Make a payment

Made a payment over the phone. We were traveling for the holiday and needed to pay right away. She was very helpful even though she couldnt hear me very well.
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Featured
James W Fko
map-marker Downey, California

Closed my account took my money because they made a mistake

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Have had a lot of fraud issues blocked merchants being able to get money from the account *** employees...

7 mounts ago I filled fraud claims again on some blocked merchants and new unknown long process...well I the employee that did the claims for me put all the info into the system like names and dates and amounts but didn't file the second part of the claims... Temporary credits were applied to my account and about a week later meesesgs in my banking app with approved claims and permanent credit amounts only one was still in the review on vacation all of the claims were automatically taken back out of my account without any notice to me leaving us stranded on vacation nobody would help us it took about a month of calling in every day to try to figure out what the *** is going on finally found someone that wasn't too busy watching TV at their house instead of helping customers finally get some research on the computer and figure it out what the employee did or the mistake he made my filing thought I was done he said I will take care of it no problem you should see the money go back in your account within 2 to 3 days 2 or 3 days nothing call back talk to somebody different you can never get the same person and some kind of weird rule they had I don't know but anyway back to square one again he also did the same thing the previous ingredient cousin and nightmare that nobody wanted to touch it all the next 5 months calling on daily trying to get someone to help getting hung up on having supervisors yell at me tell me my my fault and that I did not have any proof of any of the things being approved and made it impossible for me to get the documents that I had back to them going into any of the branches was ridiculous they would just say sorry we don't deal with that you're going to have to call back and speak to the claims department they would not even look at any of my paperwork or nothing just told me to leave well after calling and day after day after day after day month after month finally started getting somewhere they finally started fixing their mistakes all of it I deposited a check they took the money close my account and no access to any of my documents now and reported me to check systems and credit bureaus and now I can't get a checking account anywhere email while this whole was going on I was not able to pay bills or receive money making my life impossible and just started a new company and could not get my loan for my business they never sent me a letter saying why they closed my account tried calling they said they can't talk to me because I don't have an account with them started emailing customer relations vice president for operations manager and got the same thing from her nothing and just argumentative but no one's denying that it was the employees mistake they just want me to go away because now I'm the problem but this is cost me thousands of dollars and many many many many days lost at work trying to fix their problem and none of this is made up this is all real I cannot believe how they can get away with this but they and they will do like they have so many other people just like me that takes you two to three years for them just to get anywhere or any type of restitution so instead of them fixing them problems they would rather run their customers around and screw around for so long that they eventually just give up and go away but many of them didn't like I'm not going to

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Loss:
$15
Pros:
  • Crooks
Cons:
  • Lack of coordination between departments
  • It takes forever to actually talk to a person
  • Rude customer support

Preferred solution: Full refund

User's recommendation: Do not bank here you will get screwed

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