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Bank of America

Ever since Bank of America bought or merged with MBNA I have nothing but headaches with the online banking. I still, one and 1/2 or two years later, cannot access any features of my account from view statements to balance transfers. I have emailed twice and both times they said they were sorry and were working on it. For two years? My boyfriend's online bank of america account also does not work in the same fashion. We had thought maybe because they transfered stuff from mbna to B & A things got screwy, but no, my boyfriend got his account directly from B & A. Why cant they get it together? Are they not a large corporation? They cant afford IT support?
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Review
#107932 Review #107932 is a subjective opinion of poster.
Service
Bank Of America Online Banking

Bank Of America - bad service, unresponsive customer service.

They have 0 business understanding and all associates are the most difficult people I have ever dealt with in my life. I had charges come in when my account was negative and it charged me $35 dollar fee $700 dollar worth of times the charges that made it negative were not valid. I called to put in a dispute, but they looked at that as a fraud dispute and scheduled my account to be close. No one would assist me and they hang up the phone on me. I have tried everything and have gone negative in my business because of them. They are a cutless ruthless company they are not human but computers that don't think fairly. I have really been on the phone for 1 month and still no where.
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Review
#107853 Review #107853 is a subjective opinion of poster.
Product
Bank Of America Account
My complaint deals with recent activity that has put me in a bad position where I am paying interest for something beyond my control. On my Visa, while I never got the statement I was waiting to pay, when something finally got to my home, it was showing late payment...
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1 comment
Anonymous
#1754

I been screwed by bank of american, and now I got an attorney agaisnt collecting the debt, I paid the overdraft and they open a credit card account which I did not ever signed up or use a credit card. Them crooks

Review
#107845 Review #107845 is a subjective opinion of poster.
Product
Bank Of America Credit Card
Bank of America falsely provides customer with account information regarding their "current balance". Upon speaking with a customer service rep. i have clarifyed issues about overdraft fees and the answers given were directing me to a mucked account after a...
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4 comments
Anonymous
#259235

You are correct the only viable solution would be to take your lender to court and sue them. Especially B of A...

If you took out a loan or it was transferred between 2002 and 2009 there is a really a good chance that your loan was

securitized....Now is the time to take the decision making power away from your lender and level the playing

field in a court of law. Now is the time for homeowners to stand up and be heard for all the abuse, inconvienence

and fraudulent practices they have endured by their lender..Lenders are not approving loan mods.. they stand to

make alot more money if they foreclose on you. In fact 94% of the people that apply for a loan mod are denied..

In addition, loan mods do nothing to help people that are upside down in their house. If you would like to know

more about this and to find out if your loan qualifies for this opportunity then e-mail me at

dallas92270@yahoo.com. and let's talk and be sure to put "sue my lender" in the subject line so I do not mistake it for spam

and delete it.. Dallas

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Review
#107608 Review #107608 is a subjective opinion of poster.
Service
Bank Of America Online Banking