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1 comment
1.0
Details
Bank of America trying to charge me $10.00 fee to replace 2 worn out Debit cards. Taking my account to Wells Fargo. Adios BofA. They say it's not their fault the strips wear out. They told me Visa charges them to mail out the new cards. I told them maybe they need to...
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Anonymous
#1396227

WF or any other monster mega bank will not be an improvement. Go to a small, community bank or better yet, a credit union.

Author
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1137041 is a subjective opinion of poster.
2 comments
1.0
Details
I am very upset and disappointed about my experience with Bank of America. They should be named the worst bank. I have spoken to 3 customer service reps, 3 managers and my issue still has not been fixed. I deposited a TRUST FUND check into my account and they are...
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Anonymous
#1394008

Fire this bank and move to a credit union or a small community bank.

Author
Location
Chandler, Arizona
Pros
  • Many locations
Cons
  • Overall failure for a good long term customer
  • Bank policies
  • Incompetent and ineficient
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Deliver product or service ordered
Review #1134437 is a subjective opinion of poster.
0 comments

Bank Of America - Bad service

2017 They have you on hold forever and their customer service is so mean, and their bank cards are easy to *** i kno it happened to me and other people i know now i see why people talks about them and have switch banks.
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Author
Reason of review
Poor customer service
Review #1133877 is a subjective opinion of poster.
2 comments
1.0
Details
Boca Raton branch today 11/17/17 at 2000 Glades Rd. location. SIMPLE DEPOSIT of $180 cash to my daughter’s account. Associate approached me and rudely interrupted, asked if I was an account holder on my daughter’s account. Said no, just making deposit for her, she’s...
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Anonymous
#1393024

Bank of America PROFILES Black customers!! BEWARE and start recording your visits from your cell phone if you have to do business with them!!!!!

Author
Reason of review
Poor customer service
Review #1133193 is a subjective opinion of poster.
0 comments

Bank Of America - Never no tellers

1.6
Details
Every time i go to Bank of America it’s never any tellers to accommodate the people in line. They have one teller working the inside and drive tru. Friday and Saturday is the busiest days only 2 tellers. I never can go there and get in and out. 1/2 hour in a bank to cash a check or any business is unacceptable with the fees they charge. I’m searching for banking elsewhere I can’t anymore. There going to lose more customers than they can blink.
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Author
Reason of review
Poor customer service
Review #1132942 is a subjective opinion of poster.
0 comments

Bank of America Denied a Valid Charge

2.3
Details
Last month I got a call from Bank of America asking if a charge that came through on my new account was valid. I said yes, it was for my cable bill and to put it through. The next day I got a call from the cable company that it had been declined and to submit payment immediately. I went online and made another payment and then called BofA back and told them NOT to decline the charge again. Now two weeks later I get a bill from the cable company with a $25 charge for the first declined payment. I called BofA and they, in essence, said they are not at fault. It was for MY protection that they declined it. I escalated to a supervisor with no luck. They said that they decline all high charges that do not fit my spending pattern. First $170 is not a high charge. Second since this was my first billing cycle with them how do they have any pattern for my spending? Third, what crook uses a stolen credit card to pay a cable bill that has an address and phone number associated with it? And fourth, why did they call to confirm the charge and decline it anyway? I asked BofA how I can stop them from declining charges in the future and their response was that when I make or anticipate a "large" charge to call them and let them know. This is outrageous! Getting through their voice system to actually get a person takes about 2-3 minutes before I even get a menu to select a live person. I don't have to do this with any other card that I have such as Chase, Citi, or Discover. I made an $8,000 charge on my Chase card with no problem. I will seriously have to think about continuing to use this card.
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Author
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
Review #1131269 is a subjective opinion of poster.
0 comments

Bank Of America in Tallahassee, Florida - Unreal check cashing fee

1.0
Details
Went in today to cash a $50.00 check from my mother's account (Bank of America) for which I am listed on as "payable on death". First they wanted my social security number to pull up her account. I refused to give it since the account was in her name and my social security number was not associated with her account. (I do not like to give out my social number unless I have to, too much identity fraud). They had her account number on the check so why was it so hard to access her account through her own account number? Then the teller wanted to charge me a $8.00 check cashing fee on the $50.00 dollar check. I said I would just take it to my bank to deposit. She finally did cash the check without the fee. I have been cashing these checks from my mother's account for years at this bank with no issue. I was even told several times I didn't have to use my thumb print because my name was on the account. Thank god I bank at a local bank who believes in customer service. In the future I will just deposit my check through my own bank. I have asked my mother who has been a Bank of America customer for over40 years to switch banks. Maybe if more pissed off Bank of America customers would leave they may get a clue.. The bank in question is located on Apalachee Parkway, Tallahassee FL
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Author
Location
Tallahassee, Florida
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1131205 is a subjective opinion of poster.
4 comments
1.0
Details
I had a account for 19 years as a Irrevocable personal Trust account , they never said anything about disclosures, never disclosed that they could close a account at any time for any reason.....this is fraud, deceptive, my account was to last for over 100...
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Anonymous
#1458861

How can I contact you? I had my accounts closed by BofA as well. Their reason for doing so was that they didn’t like the business I am involved in. I’m looking to start a clas...

Author
Cons
  • Abusive and deceptive practices during signing deposit agreement
  • Never disclosing all detrimental clauses on deposit agreement
  • Presumption state citizens are high risk customers
Reason of review
Poor customer service
Tags
  • Bank Of America Disciminates
Review #1129623 is a subjective opinion of poster.
0 comments

Bank Of America in Ontario, California - A living nightmare

1.0
Details
I logged into my mobile app on October 30 2017 and showed my balance of 15 later that afternoon I logged In again that afternoon and found that I had a negative 888,888 in my account. I then received an email saying that I had insufficient funds for a purchase I made for nearly 7.00 and I called and they stated it was due to a debit hold on my acct that overdrew my acct I inquired as to what would happen with my automatic deposit of my disability benefits and they stated I would be unable to access any of my funds. I now am on the *** of being evicted because I am unable to pay my rent and I have had two items returned unpaid
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Author
Location
Ontario, California
Reason of review
Problems with payment
Review #1128390 is a subjective opinion of poster.
0 comments

Bank Of America - Bad service not enough tellers

11/01/17 Came to open a new large business acct. after waiting in a chair for 45 minutes and watching one teller try to service a line of 20. I decided to go to another brand name bank
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Author
Reason of review
Poor customer service
Review #1124512 is a subjective opinion of poster.