bank account money customer customer service service credit credit card card boa
1.0
Details
I use BOA's on-line bill pay service. And this evening, I realized I made a huge mistake! I wrote the wrong date for my mortgage payment to go out. And I saw my YIKES!!, $2,042.27 amount "processing" for payment tomorrow! So I called my BOA, waited some 15 minutes for...
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Review
#1657837 Review #1657837 is a subjective opinion of poster.
Product
Bank Of America Checking Account

Cutting off autopayments | Bank Of America review

I appreciate their concern for security but lately its been taken too far. I am having to contact bank in person regarding payments not going through. There is more than enough yet its rejecting. The telephone bankers probably from overseas take forever and how reliable are they. Its frustrating and humiliating. I pay my taxes too.
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Review
#1657578 Review #1657578 is a subjective opinion of poster.
Product
Bank Of America Account
Pros
  • Many locations
  • How it used to be
Cons
  • Rejecting legitimate charges
Reason of review
Order processing issue

I wish we could give Bank of America negative stars

This bank literally needs to be shut down. They lie and steal. Then when you go to the CFPB and file a complaint, if they can, they will try to sue you in retaliation. They stole over $5,000 from my business checking account. Only after I complained to all the regulators, including the CFPB, the Federal Reserve, and the FDIC, did I get their attention, but I still think they are trying to buy time. I told the manager of the complaints resolution dept of Bank of America that I am writing to my congressman and plan to take this matter all the way to the US Attorney General if I have to. If that happens, I will be asking for damages. ,
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#1656058 Review #1656058 is a subjective opinion of poster.

Terrible and confused | Bank Of America review from Oak Park, Illinois

I deposited 3000 into my account using a cashiers check and the bank immediately took my money and closed my account for no reason! When I contacted corporate they told me they don’t accept cashiers checks into an account! Wish I would’ve known this before I deposited my damn money!!!! They closed my account for no reason! I have to borrow money and can’t even receive my pay check from work!!! Never again BOA!!! This bank needs to close!!!!
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Review
#1655769 Review #1655769 is a subjective opinion of poster.
Product
Bank Of America Account
Pros
  • Never had any issue until now
Cons
  • Poor service care
  • Nobody to talk to 4 help
Reason of review
Bad quality
Loss
$1000
Preferred solution
At least give me my pay check and compensate me for getting to work!
Tags
  • holding checks

Bank of America does not care about customers!!

1.4
Details
My BOA has no tellers, no drive up, no service. Computers are down several times a year. So therefore I have to drive several more miles to make my deposit for work, when I get there, one teller. What is the problem with BOA. They can't pay enough tellers to wait on customers, but they can buy all the URL's of the websites created for people to complain about them. Can't buy this one though, or the BBB, ha. I have to go to BOA because the company I work for bank's there, but why would anyone bank at BOA if they didn't have to???????
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Review
#1655716 Review #1655716 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
staff your branches with enough tellers to provide the customer service your customers deserve!

Sold my account to a collector | Bank Of America review

1.0
Details
I have working to pay off credit card which not used in many years the account as hacked an BA told me the account was secure and not hacked the bank never helped me recover nor reviewed the account which I know ha not been used by me for four years
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#1655413 Review #1655413 is a subjective opinion of poster.

Teller Lied about the holder on my check | Bank Of America review

1.0
Details
I went to local branch this deposit check on 9/13. Teller said $240 of the funds will be available the next day, and the rest will be on hold until 9/17. I checked my account the next day and saw nothing! I called customer service and was told they will put the entire check on hold until 9/24. After talking with several different representatives and a manger on the phone, I was told that there is nothing they can do. I will have to wait until 9/24! I was lied to and Bank Of America refuses to accept responsibility and basically told me to just deal with it! I will be closing my account and will NEVER recommend this bank to anybody! Horrible customer service! They have Liars working there! Take your money else where!
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Review
#1653986 Review #1653986 is a subjective opinion of poster.
Product
Bank Of America Checking Account
Cons
  • Deception
  • Customer service is fraudulant
  • Miscommunication
Reason of review
Poor customer service

Extremely poor customer service | Bank Of America review from Irvine-Lake Forest, California

1.0
Details
Lake Forest, CA branch, doesn't matter when you go in there is always a line because there is usually only one teller. 2 women behind the counter will not step up and help out. I spent half hour in line with 2 tellers because teller#1spent the whole time helping one person. Today when I asked for the women just standing behind the counter texting for her card. Told to sit down and wait. I said I would wait at counter on the side. She would not give me her card or name because I "threatened" her because I was not going to sit down. They do not care about customers. I closed all of my accounts 2 years ago but still have to go to BankAmerica for business. II I would not use them if I did not have too!!
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#1653400 Review #1653400 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Pros
  • Many locations
Cons
  • Too many to mention
  • Customer service sucks
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bank Of America Customer Service

Bad customer service only one teller open | Bank Of America review from Los Angeles, California

15 people waiting At downtown LA 7 th& Hill
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Review
#1651411 Review #1651411 is a subjective opinion of poster.
Reason of review
Poor customer service

Never go to the Bank again | Bank Of America review from Rochester, New York

1.0
Details
The not bank the FRAUD company . Don’t help people just make fraud. Stay away from the bank.
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Review
#1650065 Review #1650065 is a subjective opinion of poster.
Service
Bank Of America Banking Service
Reason of review
Bad quality