Bank Of America
Reviews and Complaints
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Verified Reviewer | San Francisco, CaliforniaWas treated very poorly by an assistant mgr Maria Lopez
I was treated with the utmost disrespect by an assistant mgr Maria Lopez, who refused to cash a check that was issued to me by my sister for 3000 dollars, we both have accounts with bank of america she then refused to cash my check against my account and also refused to deposit the check to my account she stated that I had to go outside and deposit it through the atm machine which made no sense to me as I tried to adk her why she walked away from me leaving me still trying to get an answer from her very poor customer skills not sure why or how she was nominated that position of leadership because she is only making the ratings reflect her personality.
User's recommendation: Avoid contact with her
The bank closed my account with no notice
User's recommendation: Don’t use Bank of America
Conditions at branch office
Preferred solution: My payroll check cashed!!!!
User's recommendation: DONT USE THIS BANK!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNightmare apply auto loan and was charged after cancel
I recently applied for the auto loan. They kept workaround for a week; this causes my order was canceled.
In order to keep my order, I had to sign finance with my dealer. After that, I called them to cancel the car loan; they said the cancel was requested. After 2 weeks, I still saw my car loan. I called them again.
They said they had not received any check from the dealer. I called my dealer and they said they had not received any check from Bank of America and asked me to request the check tracking number or any proof that they sent the check. I called bank again and they could have not provided any tracking number or proof they had sent the check and required me to pay the interest until the loan is canceled. They just kept ask me to call this department and others but no solution was provided.
I write this review hopefully help some one to avoid or be careful when deciding to apply the loan with Bank of America. Please be careful!
- Nightmare loan application and cancel process
Preferred solution: Full refund
User's recommendation: I will never apply any loan with Bank of America
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling error
- Same as above
Preferred solution: Full refund
User's recommendation: Call at a time when call will be addressed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Plainville, ConnecticutTo dispute a charge they originally declined then let go through
I wanted to dispute A charge that BOA first declined,texted me to say they declined the charge because it looked suspicious, told me they wouldn't let any future charges from Avast go through.(This is a one time charge. I paid for the year.)
.Then BOA let the charge go through 5 days later.
When I called and spoke with a representative about it they said that I needed to pay 30 dollars to have the charge removed. I never heard of such a thing in my 45 years of banking. I was with BOA for the last 17 years and this was the first time I ever asked for their help. They told me to go *** in a hat.
I called the attorney General and told her my entire experience. She said she would send me out some paper work to file a grievance against BOA.
User's recommendation: Stay far away from BOA they will only help you if you have a bunch of money in their bank, they won't lift a finger for anyone else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasHow to set up transfer to another bank account
User's recommendation: I most certainly reccommend this bank for all your needs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tujunga, CaliforniaUnable to Update phone number therefore verification impossible
I am unable to access my account because my phone number has changed and there is no wait for me to change it so I can be verified. No customer service line is available for this information.
They keep telling me to go to mobile app which wants to verify me by my old phone number so this is a ridiculous offer. I was told by the office at the fraud line who had put a block on my phone for a transaction that I had not authorized that I could call and have a one-time opening of my account so I could get money for the weekend that was friday. I tried this but I was left on hold for 40 minutes and then was told they could not do this for me when I had been told that I could so I was left for the entire weekend without any money or availability of it.
This is completely unacceptable I am the 71-year-old woman who has no help out here and not being able to access my account is absolutely ridiculous. If I was not afraid that my automatic deposit of social security would be totally messed up by you people I would leave your bank and go somewhere else you are making my life impossible
Your managers are a bunch of clowns.
- Website and app are pretty good
- All customer service is terrible
- And they make very poor decisions at a management level
Preferred solution: Apology
User's recommendation: Do not sign up with Bank of America
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
User's recommendation: This is a great place to have a checking or savings
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2 B of A checks received against a debit card that I do not have.
Preferred solution: An answer to my oroblem about these checks.
Terriible service
My debit card has been declined twice in one week. Earlier in the week the service person was quick and polite and resolved.
I have now been on the phone 3 separate times with you useless absolutely useless automated service. I have now waited 14 minutes listening and becoming more angry as you tryiprovide me services I don't want. I just want my debit card fixed please pickup the *** phone and provide me service I need. Please please please please answer the phone.
This is ridiculous I need a human to resolve this.
I have been put in an endless loop of automation that does not fix the problem. *** *** *** I have been a loyal customer since the 80s You suck!!!
User's recommendation: Any other bank
Can not get thru to ph 1800r321000 message call can not be completed ??
Wire inquiry
Unauthorized transaction
Preferred solution: Full refund
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More to this story. No bank employee refuses to deposit a check unless you were rude and throwing a fit because they would not cash it.