Kennewick, Washington
Not resolved

My daughter has gotten her Bank of America Credit Card hacked 5 times,that's 5 different cards hacked by the same shop in N.Y which she has never been to. Bank of America just sent her card number 5 and 2 weeks later it was hacked I have called NYPD they said go back to your local PD.They just sent her a letter saying they think they finally got the store blocked really it take the bank 2 months and 5 cards later to fix the problem.?

I will be filling a complain with the OCC about how poor the security is at Bank of America. Why would a bank cont to allow this vendor to be able to *** her 5 new cards ?

Product or Service Mentioned: Bank Of America Cash Rewards Credit Card.

Reason of review: Security.

Preferred solution: get a new internet security system stop accounts from being hacked .

Bank Of America Cons: Poor service.

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my internet security system is fine its the banks security system that's poor and needs a 100 % over haul. I have the same security system same internet same bank mine wasn't hacked.


You’re an idiot, they can be getting the number from somewhere other than your computer, as suggested before, a quick google will help educate you


If your daughter has been hacked 5 different times it's probably not the bank and something she's doing. No one gets hacked 5 times unless they're unlucky enough to be skimmed several times different times, has a seriously compromised device full of viruses, trades somewhere that's unsafe or IN on it.

I'm surprised the bank would keep playing games with her and hasn't shut her down. Why not Google up why does my card keep getting hacked? I did find another reason that I didn't mention above. One you should consider or probably already have and know who it is.

" If you’re experiencing repeated credit card theft and none of the other sources of compromise we’ve described seem to be the culprit, then you might want to look closely at the people around you.

" P.S. Been with BOA(no I don't work with them) for years and have never been "hacked."


Yep, either she’s in on it or dumb - either way not boa’s fault

Patricia B

For your information stupid I have been in security 20 yrs ( 7 yrs with military security)and know how cards get hacked .I have the same bank and we share a account and its not been *** but now her card has been hacked 8 times all new cards new numbers ,different stores but it all goes back to 1 place in N.Y which means BofA security server has a virus or there selling card information.

Patricia B

I have been in security 20 yrs its not on our end-- Bof A has been sued before for the same problems poor security and there people like Wells Fargo have been making up bogus accounts and selling people info. The bank promised us the company in N.Y has been blocked well guess what her new card 1 week old was hacked by the same company for the 8th time.

@Patricia B

Perhaps you have been in "security" for 20 years but that is a very broad subject and you are taking a wild shot at BofA. No bank can or is capable of monitoring every merchant who takes BofA customer cards.

They can't even watch their own merchants (and there is nothing in this string that suggests that the suspect merchant is a BofA customer). You exhibit a distinct lack of knowledge of how credit card authorizations and banking systems work. BofA being hacked itself is about as likely as me going to the moon with a homemade rocket. There are so many points of exposure in a credit card transaction if is nearly impossible to ferret out exactly where it is happening.

Hacked by the same company? Very interesting since hackers are rarely identified by name much less very quickly. Perhaps you are confusing a *** with simple fraudulent charges. Fraud usually happens because of the transmission of credit card numbers, expirations and security codes on the dark web, the mail or hand to hand.

The source of such information can come from very many sources and "hacking" is only one (and not even a very big one). Cards can be "skimmed" while they are in your wallet/purse/pocket, while being handled by a clerk, or even in the envelop they come in from the issuer Like by a postal service employee like a letter carrier! PC/laptop/cell phones are easy, especially if there is poor security installed or poor procedures. Telephone orders are very dangerous since you usually have no idea who you are talking to or where they are but freely give away the card number, expiration date and even the security code!

Who knows where it goes from there. It may be totally legitimate but the person who you are talking to could be copying the information down and selling it on. That is possibly the fault of the merchant he/she works for but how many firms really investigate their employees, especially after they are hired? It is amazing how many people, both commercial and personal, still do not secure their wireless routers and PCs/laptops/phones.

It ought to be criminal to NOT secure your own equipment. Credit card issuers like BofA are constantly trying to make the cards more secure. BofA's credit cards do not have even an account number on the face of it. Everything is on the back.

Chips made a big impact on fraud but not all cards have it yet, especially older ones. Next (and even a few now) are fingerprint scanners built in to the card (not the reader). They tried pictures but most clerks do not look at those or even signatures. Many people never sign their cards anyway so some cards don't even have a signature panel anymore.

BofA's can't be run through the old embossing machines because the account number (on the back) is not raised like older cards. Anybody can sue anybody for anything. That's why our courts are cluttered with useless lawsuits. Proving negligence is very hard.

It may be annoying but card holders are not responsible for fraudulent charges unless they are really negligent. Also, BofA and other banks, offer ShopSafe (or similar service) where you can get a one time use card number for online shopping that the bank links to your credit card. Once used, the temporary card number cannot be used again, by a thief for example. The real card number is not used in the transaction.

Only you and the bank know what card the temporary number is attached to. If that is compromised it probably is the fault of the bank. But don't waste money on a lawyer unless you have rock solid proof (the absence of which is called "libel" when you state categorically, for example, that BofA is at fault for fraud on your card or anyone else's). Tread carefully before pointing fingers.

Get informed, not mad. P.S.

No, I do not work for BofA but I was in the bank IT business for 40 years, including as the IT director for a Multi-billion dollar bank for 11 years. I know from whence I speak.

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