Bank Of America Reviews

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Verified Reviewer
New Reviewer
On October 3, I phoned BoA to dispute a charge on my Bank of America Travel Rewards card. I recently returned from an extended trip around the U.S. I didn't have the receipt from my hotel in Las Vegas and when I looked at my monthly bill, I saw a charge for over $359...
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2 comments
#2072607

You sound like a complete basket case. If you're not medicated, you should be

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ID
#2938984 Review #2938984 is a subjective opinion of poster.
Pros
  • Never had any issue until now
Cons
  • Interdepartmental operational familiarization
Preferred solution
Make it clear to employees that the "fraud" and "dispute" departments are different and to ensure that another customer isn't given to the "fraud" department six times even after explaining that you are calling about a dispute.
New Reviewer

They over charged my account

Trying to figure out my my account show an over draft they suppose to have cancelled out that payment cause they told me it didn't go through I will need to go to the store and make the purchase I did so I don't understand they charge my card twice f
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ID
#2936589 Review #2936589 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Preferred solution
This over draft off my account
New Reviewer

Stolen my master card

I got stolen in the train my bags and inside there was my master card. Would you please block my card . Card was from Bank of America. Aamir Latif Vancleef &arpels Branch of Richemont
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ID
#2926919 Review #2926919 is a subjective opinion of poster.
Location
Bellevue, Geneva
Pros
  • Many branches
Cons
  • Shuts account down if you get covid

Could not log into the app.

Need to send money to my son for his birthday and all online banking is down. Could you please fix this as soon as possible.
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ID
#2925468 Review #2925468 is a subjective opinion of poster.
Location
Leesburg, Virginia
New Reviewer

Help acount

Hello Please help me to get mi acount number right now I really need it mi app is freeze thank you so much
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ID
#2925413 Review #2925413 is a subjective opinion of poster.
Location
El Paso, Texas
New Reviewer

I can’t get into my account

So I cant get into my account and they said theres a problem for some users and so they tell me to call the number on the back of my card so I do that nobodys picking up the phone and automated voice is and then Im saying customer service and she says OK let me transfer you and then nobody picks up the phone so not only can I not get into my account no one is even trying to help me get into my account what is going on
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ID
#2925386 Review #2925386 is a subjective opinion of poster.
Cons
  • Bofa procedures
  • Customer service
Preferred solution
I’d like to be able to get into my account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I do my banking online daily. This morning when I tried to log in, instead of the usual 2 factor authorization of texting a code to my phone, I was instructed to call a number.877-933-**** for a code. I called this number 3 times and could not sustain a connection as...
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ID
#2925338 Review #2925338 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Cr card not working in Iceland

BOA can't figure out why it won't work in Iceland. We called and alerted them beforehand, they said you are good to go. Guess whats going as soon as my wife gets back.

User's recommendation: Don't use for int'l travel. Cust svce is of no help.

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ID
#2914992 Review #2914992 is a subjective opinion of poster.
Cons
  • Incapable and unqualified staff

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Verified Reviewer
New Reviewer
It began in April 2020 when I discovered nine fraudulent checks, (not in my name) being paid from my checking account without notification. (Number10 fraudulent check was noticed by an honest employee). The bank should have noticed the three fraudulent checks issued in...
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ID
#2914207 Review #2914207 is a subjective opinion of poster.
Service
Bank Of America Banking Service
Loss
$889
Preferred solution
To be discussed face to face with Bank of America about my proposal.

Reopening account

Reopen the account, I lost my job on COVID so now the city its open and I was thinking to open or reopen the account in Bank of America if is possible
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ID
#2912501 Review #2912501 is a subjective opinion of poster.

Reopening account

My job was closed for the Covid season its the reason to empty my account ,and now the city its open and Im starting to work to keeping my money safe on this bank so I dont know if I have the option to have my account again cus this account was the last account what I had
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ID
#2912382 Review #2912382 is a subjective opinion of poster.
Location
New York, New York
New Reviewer
Bank Of America - Poor pr and sagfety standars
On the 24 of this month(September) I when to your branch in Venice Beach. In the last year your branch have to be closed because covid spread.NO notice was given to us the costumers in this ocations and we have to travel far to other locations.On this day,I when to the...
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ID
#2906383 Review #2906383 is a subjective opinion of poster.
Preferred solution
Apology

Customer service

I opened the business account i didn't receive deposit bag neither a check book i was told you will receive it by mail it's more than a month and I m still waiting for it
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ID
#2906122 Review #2906122 is a subjective opinion of poster.
Location
Baltimore, Maryland

Cancel loan about my car

My name is Nadege Adolphe I want you take your money back on auto mall dealer on 134-01 Atlantic Avenue
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ID
#2905864 Review #2905864 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Put online bank back on and update my email address

I try to update my email address and change my password for bank and put online bank back on pamspencer 773)575****
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ID
#2905376 Review #2905376 is a subjective opinion of poster.
Pros
  • Live customer service - krystal castillo
Cons
  • Closed my account for no reason and robbed me
Preferred solution
Update my email address and put online bank back on please try to make a deposit I can’t do it online bank is locked