Bank Of America Reviews and Complaints
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6
ISSUES RESOLVED
1.5K
TOTAL REVIEWS
$6.7M
CLAIMED LOSSES
$17.8K
AVG LOSS
160K
PAGE VIEWS
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Cons
- Customer service
- No resolution available
- Nobody to talk to for help
Pros
- Online ability
- Many locations
- Courteous agents
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- Latest review first
- Most helpful reviews first
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Every month I have to take my friend to the bank on Broadway St. in Hammonton, NJ most of the time I go through the drive thru. I will have to say that 99% of the time I have to wait more than 20 minutes. I usually wait for a time that I know they are not busy however...
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Review
Pros
- Prompt courteous service
Cons
- Not enough tellers inside bank
Reason of review
Poor customer service
Preferred solution
Add more employees
In January of this year, I realized that I was not receiving my credit card statements. Evidently, a statement was returned to B of A WITHOUT my knowledge, saying that the name or address on the statement was incorrect. I never knew this, even after calling to make a...
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Review
Reason of review
Poor customer service
Preferred solution
Bank of America should take responsibility and reinstate my Credit Card of 20 yrs
Bank Of America - Credit Balance Refund Debit
I put money on the card early to cover spending ahead of fees. But the remaining money of $255 was deducted for Credit Balance Refund Debit. I don't know what happened and how i can get my money back.
Review
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You placed a 10 day hold on a deposit. Problem it was several different checks not just one check. I have been a customer for over twenty years actually closer to thirty years and never had an overdraft. If your tellers are to under paid to do their jobs at the Legends...
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Review
Pros
- Many locations
Cons
- Rayford
Bank Of America - Horrible
Bank of America closed my account with “no reason other than we don’t want your business anymore. You did nothing wrong, this happens everyday, it’s like we are breaking up, I have no other information for you other than that”. What? I don’t have access to mobile banking, my debit card or account with no reason at all and no intention of giving me a reason and that I need to wait until a letter is sent to me to follow up with anyone else. As far as my direct deposit and auto payments, “I suggest you contact them right away and figure something out”. Unbelievable!
Review
Cons
- Everything about it
Reason of review
Poor customer service
Preferred solution
Know and practice integrity.
Tags
I needed to deposit third party check for a friend. I called Customer Service at Bank of America and spoke with Christian. He went on to research and came back telling me to go to BofA Financial Center (confirmed location in San Diego on El Cajon Blvd) with my friend,...
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Review
Service
Bank Of America Banking Service
Pros
- Never had any issue until now
Reason of review
Poor customer service
Preferred solution
BofA should train either manager or Customer Service to know what their procedures are and NOT confuse customers
I have to go to boa everyday for work. Most of the time the motor bank is closed because boa is too cheap to pay enough employees to staff the branch. They do not care that the line for the one teller working is almost out the door. Yet there are other employees...
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Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Bank Of America - Beware of the fine print
I have a loan with Practice Solutions. From the start it was a horrible experience. Now I want to refinance and I am told that I will have to pay a 1% fee. I told them that I was over the five years (3/2014). They told me no that the date is from fully funding not the signing date. Be that as it may, the fee is based on THE ORIGINAL BALANCE! When I consulted with Chase they told me I was wrong until I showed them the agreement. They were shocked. So be ware of this bank. This is just the last straw in a series of incidents I have had. I cannot wait to get out of their hands.
Review
Service
Bank Of America Loan Modification
Cons
- Everything about it
Reason of review
Problems with payment
Loss
$7000
Preferred solution
Let the company propose a solution
June 20, 2019 at the BOA in Hixson, TN paid off my auto loan with cash. Was told by the employee that I would receive the title in 7 days and confirmed my address. A few days later I called customer service to verify they had the correct address and make sure my old...
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Review
Service
Bank Of America Loan
Reason of review
Poor customer service
Card locked due to fraud alert for unknown reason. Called cust service but no way to verify I am account holder because they have old information in their file. Told to go to a local bank for resolution, but nearest bank is 100 miles away as they shut all of the...
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1 comment
Let me ask you a question, why do they have old information? When was the last time you answered one of their emails that asked you to confirm the information on your account was accurate?
When was the last time YOU updated your file? I'm guessing you probably didn't do it in 40 years. This is your fault if you haven't bothered to keep up with your business. The fact that you posted your phone# on a public message board shows how silly you are.
Unless this too silly to believe complaint is a ruse to get people to call that number for some reason.
What is it, a pay per call #? A scam sounds better than someone without enough sense to update their file.
Review
Product
Bank Of America Credit Card
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
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I’m a customer of 16 years in good standing and they are doing the same with me and pretty much anyone I talk with apologizes and says they can’t do anything. The check I deposited, which was from my own account at another bank, cleared that bank days ago.
My money is no longer in that account. It’s basically in limbo.
To add insult to injury, the funds initially showed up as available within 2 days after I made the deposit so I proceeded to pay a bill, THEN they turned around and placed the hold and returned the payment I made due to insufficient funds (my account was only a bit short even without the deposit). I’m switching to another bank as soon as I get this whole mess straightened out.