Anonymous
map-marker New York, New York

Worst customer service ever!

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I was trying to change my payment method on file. Otherwise my payment would be denied. Could not get past automated system and hung up on 5 times! Will try a different number to see if I can actually speak to someone! I did this during my 1 hour lunch break and still could not complete my reason for calling. Will now have to waste my after work time! This is absolutely ridiculous and horrible. Does anyone work there?
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Anonymous
map-marker Stockton, California

Chip reader found at atm

Bank Of America - Chip reader found at atm
Bank Of America - Chip reader found at atm - Image 2
I could not get ahold of anyone to help me with this issu at Bank of America. I had to call police and have them investigate and take my statement.
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2 comments
Guest

Next time, smash the thing and move on.

Guest

hey

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Anonymous
map-marker Addison, Illinois

Possible fraud issue.

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Checking to make sure that a couple of texts that I recently received were indeed scams. The customer service representative answered my questions succinctly and provided easy to understand answers to my questions and concerns.
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Cindy M Tyy

Checking validity of a check

We received a check and want to make sure the amount is valid and in the account so that we can deposit it
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Preferred solution: I need to see if there is money in an account

Psalm Akw
map-marker Houston, Texas

A question about cashing a check

I have two checks that somebody wrote to me and they are from a credit union and I was wondering if I had to deposit them at my Bank of America or if I could just cash them. I would prefer to cash them.
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Anonymous
map-marker San Pedro, California

I have authorized automatic payments for my rent and utility bills and though I have the funds it isnt being done. And even calling within the time for a human to be there, I can't talk to one.

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There is no one to talk to about how I am now late on the rent after setting up automatic payments, utilities weren't paid either and I am furious. Every month it has been a nightmare and I thought it was settled last month with the help of a Bank of America employee, but just found out tonight that once again nothing is being paid. They have to many mistakes and make it way to difficult to talk to a person. Their phone robot is way annoying and just stupid. Find an easier bank.
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User's recommendation: Try a different bank.

Anonymous
map-marker Bala Cynwyd, Pennsylvania

Worst customer service ever. worst site experience

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I was kept waiting on their customer service line for an hour. no apologies no nothing. I had to call them because the site literally kept asking me to reset my password over and over and over in a loop. I could never login and I could never get any help via the site
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User's recommendation: run

Anonymous
map-marker Bell Gardens, California

Removed all accounts

For no reason they not only closed my accounts but I cannot be issued another account ever with Bank of America I think this was harsh for not doing anything the said my acct was hacked
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User's recommendation: Don’t bank with them

Alissa V Nzq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Fraud bs!

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Bank Of America - Fraud bs!

NoAfter 2.5 weeks of daily verifying myself with codes ids Soc sec number basically all but a blood sample, spending countless hours towards 38 plus on phone hold ect I have now been locked out again but now they insist I travel 5hrs to a branch to verify myself This is bs and harassment I cant even pay the bill because they say Im not me, after passing every test and verification there is now with a balance Payment due Im going to ruin my credit because of there ignorance I wish there was a lawsuit that I could file bout them but not sure who to even say anything to! Never will I do business with them again!!

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Loss:
$7500
Cons:
  • Interest rates r up on other accounts from them
  • Declined card daily
  • Made me take a perfect credit score and now loose over 100

Preferred solution: Full refund

User's recommendation: No do not use them for anything!

Yobani Wqv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manassas, Virginia

Theif.....##

Updated by user Nov 08, 2023

Paul M Grogan has systematically stolen 330,000 from my Portifolio and investment accounts since 2012. I have turned him into every authority I can.

He is Running for Citrus County Commisioner. HE has destroyed a US Patent, Hacked my business accounts and continues to refuse to accept responsibility or Pay me back.

Original review Oct 24, 2023
Just discovered Corporate Theft by Paul M Grogan when he Hacked my Corporation and destroyed Springstead LLC. He funneled over 100,000 dollars from my Corporate Business Account at Sun trust. (which is now Truist) He also has a history of using women. This guy is Dangerous, He has been turned in to the Citrus County Sheriffs' office for fraud. There is no statute of limitations on this. I worked in the field on the BP Disaster. I wasn't here, and just a couple of weeks ago it was brought back to my attention.
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User's recommendation: Watch out for Sociopaths.

Anonymous
map-marker Weare, New Hampshire

Wrong action from Bank of America

Its spouse for the bank do with drawl on 1 January by mistake for small loan they do the withdrawal on December 1 And this is not right
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User's recommendation: Unfortunately they don’t solve the mistake

Robert S Fhd

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Verified Reviewer

Unlock debit card

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Debit card still locked got no help called several times put on hold long period and time gave up tried codes to reset no help my credit cards is also locked same problems trying to unlock
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Preferred solution: Debit and credit cards unlock

User's recommendation: Don’t lock cards. It can be used by recurring to pay others but you can’t use it

Brier Ztb
map-marker Niagara Falls, Ontario

Credit card issues

Credit card not accepted I have subscribed to cafe insider for over five years and my subscription renewal is confusing. Not declined but not accepted.
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User's recommendation: I’m disappointed with Bank of America

Mine S Rfg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Debit card

I cant use my card. There is a problem associated with a recent disputeThats about it Thats all it is. Can
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Preferred solution: I want to be able to use my card

Anonymous
map-marker Dearborn, Michigan

ATM took my money

When I deposit the cash took money but no deposit my account now am afraid to use the ATM how to costomer confident
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User's recommendation: I’m still not get my money back

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