Bank Of America Reviews and Complaints
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5
ISSUES RESOLVED
1.4K
TOTAL REVIEWS
$6.7M
CLAIMED LOSSES
$18.1K
AVG LOSS
160K
PAGE VIEWS
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Cons
- Customer service
- No resolution available
- Nobody to talk to for help
Pros
- Online ability
- Courteous agents
- Previously reliable
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- Latest review first
- Most helpful reviews first
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Bank Of America - To difficult for me to read and answer questions to mail it back
April 19, 2019 I recieve a letter that i read on the first page and 2nd page that they give me some questions to answer mark it down. But those questions i read dont even know how to read and understanding fill out the application form and go mail it back
Review
I went in to put some large government bonds into cds that had matured. I had left my drivers license on my desk. I had the bonds, parents death certificate, all visa and other credit cards, Medicare and Cigna ID, my iPhone with my B of A accounts and passwords..yet...
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Review
Product
Cons
- Lousy management
Bank Of America - Still not resolved
Hello... When I call BofA's phone number, I am unable to get anyone on the phone because it will only talk to you if you enter an acct # or SSN of which I have neither associated with BofA. When I went it person, I nearly had the police called on me because I was trying to make them understand someone was using my number without authorization on their BofA acct and receiving money meant for me thru their ZellePay acct with BofA....but they won't talk to me, much less listen. Rosemary Guglielmelli 707-327-6735
Review
Service
Hello! I filed a complaint with the BBB against Band of America because they have allowed one of their customers to use my phone number to transfer money into his acct using my phone number. Because I DO NOT HAVE A BofA ACCT no one will talk to me. I went in person,...
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Review
Product
Cons
- Unable to talk to someone unless you have an account that is bs
Reason of review
UNRESOLVED FRAUD
Loss
$390
Preferred solution
Full refund
Sometime back I had my mortgage with B of A. By no fault of my own I fell behind in my mortgage payments (wife passing, insane medical, medication bills, drop in the economy). It was the most difficult time in my life. B of A sent me a brochure about Keep your home...
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Review
Service
Bank Of America - Cashiers Check
told in the bank yesterday when I deposited a Cashiers Check from another Bank - by 3 people two tellers and a Manager who were standing around talking - that funds would be available after midnight on my deposit. Well next day check my account on line - now says it will NOT be AVAILABLE until April 4th - - called - absolutely NO satisfaction - will be closing my account there - this is only about the 4th major issue there in the last 5 years -thank god there are Credit Unions around. There lack of training and lies are ridiculous and they could care less.
Review
Service
Bank Of America - Never refunded fees I was promised
I have a student account for my son, he became overdrawn about $200 (4 separate charges from royal farms). He was overdrawn $1192. I called the bank to see if they could reduce some fees because 90% of the negative balance was from fees. I was told yes the best they could do was around $450 but first the account had to be payed then the would refund the fees. I thought that was good. The account is paid so I called today to see about my refund and I got a song and dance about how they can’t give it to me now that I paid the account in full only if I set up a payment arrangement they would refund those fees we spoke about. SO NOW THEY WILL NOT REFUND ANY FEES.
Review
Cons
- Lack of coordination between departments
Reason of review
Poor customer service
Loss
$450
Preferred solution
Full refund
Tags
Customer service at this bank is horrible, I am surprised on how this bank even stays in business. Branch manager, staff and phone support have no clue. No one was able to resolve my problem. It is easier to just avoid BA and just deal with another bank like Chase or...
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Review
Service
Cons
- Customer service
- Online
- Call center
Reason of review
Poor customer service
Preferred solution
N/A
Wen't online to open a savings account, denied. Went into the branch and also denied. They said to call the number im the email they sent you. The Risk Identification Support Center Customer Service at 877.240.6886, opt. 2, and gave the lady my SSN and she told me the...
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4 comments
C'mon, anyone quoting the FDCPA knows exactly why they were denied a bank account. Calling the magical manager won't do anything for you. The computer already said no. Harangu...
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Review
Product
Reason of review
Poor customer service
Bank Of America in Tulsa, Oklahoma - Mortgage fraud
Because if the Obama bank bail out. BOA began fraudulent changing mortgage contracts. A lot of good people lost their homes. To cover their tails they dumped records. Why are they still being allowed to continue fraudulent activity? This is lawlessness and robbery at it's finest
Review
Service
Reason of review
Poor customer service
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