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| map-marker Apple Valley, Minnesota

Excessive hold/freeze on certified cashier's check from credit union within same state

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Bank Of America - Excessive hold/freeze on certified cashier's check from credit union within...
Updated by user Dec 15, 2022

Was told on 12/14/2022 nothing could be done to remove the hold, and I just need to wait another 6 days before I can have my money. I'm wondering what would happen if I tell the credit union to cancel that check, and give me a new one to take to a bank that is more...

Original review Dec 15, 2022
On 12/12/2022 I went into a branch location in Minnesota with a certified cashier's check to deposit from a credit union located less than 2 hours away. The check was a larger amount, but I was told by the teller as well as another associate that day I would have access to $5,525 the next business day, while the remainder would be subject to a hold until verification was complete.

I was hesitant at first, yet went ahead and made the deposit.
The next morning I was notified via email that the entire check was now being held, and the date had been extended past the original date provided (the original date was 12/19/2022). The new date was given for 12/21/2022, with the only explanation being "a possible indicator on the check that may result in it being returned". WHAT?!? I understand the risk involved in personal and/or third party checks, however, a cashier's check within the same state should be easy to verify.
On 12/13/2022 I contacted customer service at Bank of America and was told by the representative that I should have access to the $5,525 the following business day, while the rest would be on hold until the 12/21/2022 updated date.

Well, another day went by and no money. Not even the $225 people are supposed to be able to access off of personal checks by this time, let alone a certified one from the bank. When I contacted customer service again to ask for the check back, I was told I have no legal ability to request it be returned, and that there was nothing I could do to speed up the hold, nor would they release the check back. WAIT, WHAT?!?

If the risk management team decided to take a valid cashier's check deposit, reverse it, extend the hold date out, and then remove any ability to access a dollar until they are finished "verifying funds", then why can't this department hand back over my check so I can take it to another bank that's able to process things correctly? A certified check takes a week and a half within Bank of America's Risk Management Division just to verify...? This is 2022, right?


I understand the banks policy states they have the ability to hold funds longer, however, for CASHIERS CHECKS that ability is much more limited. An option should exist allowing customers to speak with this department directly.

Why shield these people from contacting? Their own staff says they have no ability to contact them. Are you kidding me? At least provide the customer with the option to take the check back and go another route then.

There is no fraud here. NONE. Any validation needed should be done by the 2nd business day at the latest, not 9.
I want a justifiable, sensible, and honest reason as to why this deposit is still being held 4 days later. Explain yourselves to me instead of hiding from me.

This is my money. I have the legal right to know the answers to these questions without having to randomly guess. Why is it customer service cant even contact them?

These "verifications" would only produce positive benefits as well as speed things up if a direct form of communication was made available.
I am starting to believe others theory which is this bank takes larger deposits (especially those with easily verifiable funds), puts holds on those deposits and uses those funds in short term high yield investments for themselves. If this is the case, then I would like to request my profit/cut since it's my money they are using for personal gains while I can't afford to pay my bills.
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Cons:
  • False statements on their website
  • False statements with customer service reps on phone
  • Unwilling help

Preferred solution: My money or my check back like yesterday.

User's recommendation: Stay away from this bank. Choose one that isn't working against you, and understands your money belongs in your pocket, not Thiers.

Anonymous
map-marker Los Angeles, California

They still owe me $17.00 from a year ago.

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I closed my account because of their *** service and horrible online banking practice/login process. They were supposed to mail me a check for the balance of my account but they never did. Now I don't have an account number and can not get anyone on the phone to resolve this issue! I CAN'T EXPRESS HOW MUCH I LOATH THIS *** BANK. HATHAWAY BS!!!
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User's recommendation: Find a different bank and save yourself a hassel

Anonymous
map-marker Kansas City, Missouri

Loan inquiry

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Bank of America? More like ghost town. Couldn't reach an actual human being. I waited on hold for nothing.
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User's recommendation: Go somewhere else

Torin Izb
map-marker Little Rock, Arkansas

About my savings acct

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What difference does it make. You ppl dont give a dam!!

Wouldnt even let me speak to an agent! Had me going in circles. Tomorrow I am finding another bank. I am totally disgusted with Bank of America!!

I had a lousy $67 in my savings account. You ppl take $5 a mo as a fee. My social security check is a whoopinig $839 a mo & youre going to rob me of $5 a month after Ive been with your bank for 40 years???

I dont think so. Thats it for me with you *** Whats more Im calling Charlotte, NC tomorrow to let them know about the *** bank in Little Rock whom you cant even talk to a person about whats going on!!!

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User's recommendation: Don’t go to Bank of America

2 comments
Emanuele Fgp

Make an appointment

Casen Gwp

You made several grammatical errors. You may want to take a refresher course.

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Andrea S Dkc

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Verified Reviewer
| map-marker Gilbert, Arizona

Liars

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Bank Of America - Liars
Original review Nov 13, 2022

My name is Andrea Sealey and Id like to share my experience with Bank of America. I met a man named Alan Jope on indeed and I did social media work for his company in California and I called Bank of America to inform them due to all the scams going on and I was told by 7 representatives that the safest way to get paid was to deposit his check and if its fraudulent it would not go through and no charges so I did.

On November 1st I deposited and was cleared November 2nd and I called Bank of America once again and I was told I was free to use and I was so relieved. On November 8th I went to pull out my rent from my job managing GNC and it declined and looked at my mobile app and I was in a negative 175.00 so naturally panicked and I was treated like a common criminal and I begged as a single mom to help me due to being told my check cleared by several representatives and upper management (all on recorded line) they declined me and left my daughter and myself nothing to live on. They said the check was fraudulent and I explained I was told this was the best way by your staff is to deposit because they would not clear a fake check and I was dismissed like trash. I was hacked for 400 in gift cards Id never buy and they didnt care at all.

I disputed the card transactions and took the cash so my child and I can eat. Every bank I spoke to said they were in the wrong because fraudulent checks wont be cleared unless the funds are available.

I am seeking legal representation to fight my rights for my rights and their wrong doings. Beware of Bank of America they are unprofessional and lied to clients and Ill never do business again

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Loss:
$950

Preferred solution: Full refund

Margit Zna

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Verified Reviewer
| map-marker Buckeye, Arizona

Need to stop transfer and no seems to be able to help me.

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No help in stopping transfer. They some customer service? just tell me to go home and stop it on line but website will not recognize my problem. Where do I get her
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User's recommendation: Stay away from Bend branch.

Anonymous
map-marker Omaha, Nebraska

Calling about a check

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Needed to talk to a representative about a check issue, and it took me over 20 min to find the Customer Service phone number. There needs to be one number to call for customer support, not just multiple other number that go knows where.
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User's recommendation: One Customer Service Phone number

Anonymous
map-marker Atlanta, Georgia

Bank of America opened a account for me allowed me to use a little money and then locked my online account telling me I need to drive 68 miles to verify my identity

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They opened my account for me allowed me to deposit over 500 hundred dollars and allowed me to use a little of my money and then just locked my online account telling me I need to drive 68 miles to the bank to verify my identity
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User's recommendation: Find a different bank this one will screw you over

Amaziah Wqf
map-marker Colorado Springs, Colorado

Death in family

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Tried to contact customer service to be directed to person to release a CD owned by my deceased sister. Every time I called I was told to give my account number. Since I have no account with them theydisconnwcted the call without referring me to aversion to help.
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User's recommendation: Do not use those bank.

Jennifer P Hkt

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Verified Reviewer
| map-marker Rock Hill, South Carolina

Keep getting transferred back and fort between the dispute and fraud department with no answers then I got hung up on 3 different times after waiting over 3 hours on hold.

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I disputed an item from Home Depot because it was never delivered. Dispute was closed in my favor. Then 4 months later I returned a different item to Home Depot for a different amount. The credit appeared on my account and then Bank of America took my credit away saying duplicate transaction credit, when it was not, and now I can not get a person, every one I talk to says I need to be transferred. I get nowhere and I am out over $1100 now.
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Loss:
$1163
Cons:
  • Where do i begin

Preferred solution: Full refund

User's recommendation: Beware go to navy federal or chase

Melanie T Oqu

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Verified Reviewer

They will take your money

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You have lost a customer of 22 years because of one little thing. You accused my place of employment that wrote a fraudulent check. Well news flash- I have been working for the company for 8 years and NEVER have they wrote a check like that! On top of that, it is a school district, which you know is a governmental agency. You have been going down for years. Now I see why.
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Loss:
$3242

Preferred solution: Full refund

User's recommendation: Run at all costs!

1 comment
Guest

No One Cares...

Anonymous
map-marker Stone Mountain, Georgia

Please be careful of this bank extremely DISHONEST especially. with loans

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***BEWARE*** I wouldnt get a loan from this bank if they where giving them out free. Please be mindful of this bank and there process. Bank of Americai business ethics and reputation is horrible and unfortunately didnt realize the integrity of this company until to late.
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Carolena Tfy
map-marker Talladega, Alabama

I CANNOT GET ANYONE TO ANSWER MY QUESTION

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I got a check from SALZBURG GLOBAL SEMINAR.INC DRAWLED ON YOUR BANK FOR 2,950.00 AN I DON'T KNOW IF IT'S LEGIT OR A SCAM
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Preferred solution: NEED TO KNOW IF THIS CHECK IS LEGIT OR A SCAM

2 comments
Guest

It is a fake check. Scammers are using this organization's name to seem legit.

But, if you deposit it and then use some of the funds to send to someone else, you will find after the money left your hands that it is a fake check and you are now on the hook for the entire amount. BoA will freeze your account until you pay the entire amount back.

Guest

What did the letter that came with the check say? Do you know this company?

Is there any reason at all that you know of as to why they would send you money? If you can’t answer those questions then it is not real

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Sherry M Qlz

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Verified Reviewer

Trying to contact a customer service representative for information

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Bank Of America - Trying to contact a customer service representative for information
Bank Of America - Trying to contact a customer service representative for information - Image 2
1. I dont have a current account number so It takes hours to go through several calls and transfers to actually speak to a person to help me through multiple transfers to talk to someone 2. I am trying to get information about my prepaid Visa from Ford Mytouch class action Pay Out 3. I requested a check instead of card that I didnt receive 4. When I checked back in July I was told the card had expired
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Loss:
$749
Cons:
  • Steals customers money
  • Service

Preferred solution: Full refund

User's recommendation: Not to use this bank

Anonymous
map-marker Medford, Massachusetts

LocationWinthrop, Ma 02152. Bank of America

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There are only one ATM machine in the town and its location is in the most dangerous location. The traffic is crazy and to pull in and out is a high risk of automobile accidents. No customer service and no way to speak to a person for any questions. Thinking of changing Banks
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User's recommendation: Reopen the office in Winthrop center

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