Bank Of America
Reviews and Complaints
9.5M
CLAIMED LOSSES
2.2K
TOTAL REVIEWS
320K
PAGE VIEWS
13
ISSUES RESOLVED
Bank Of America Net Promoter Score (NPS)
7
medium
NPS
-100
100
- 49% Promoters
- 9% Passives
- 42% Detractors
Bank Of America's estimated NPS of 7 considered to be medium. 49% of users would likely recommend Bank Of America to a friend or colleague.
Customer Satisfaction
Bank Of America Reviews
Sandra M Xhc
I have asked for a PAPER statement twice and I do NOT receive one! I've tried to call numerous times and I am always told to call back later.
CAN NOT SPEAK WITH A "REAL" PERSON IN CUSTOMER SERVICE. VERY POOR BUSINESS PRACTICE. DO NOT APPLY FOR A BANK OF AMERICAN CREDIT CARD FOR YOU ARE UNABLE TO EVER SPEAK WITH A REAL PERSON1
Cons:
- Can not ever speak with customer service
Preferred solution: SPEAK WITH A "LIVE" PERSON!!!!!
User's recommendation: DON'T APPLY FOR A BANK AMERICA CREDIT CARD.
2 comments
Anonymous
Chicago, Illinois
I filed a claim and my claim was denied based on what the company sent. Even though I told Bank of America I did not receive the product and canceled the order, the amount was still deducted from my
I tried calling but was not given any assistance. It's my account why do I have to prove that someone has made a fraudulent claim.
User's recommendation: Don't take the merchants word over your own customers. What other security do we have that you will act in our best interest.
Amenda Yit
Chicago, Illinois
Location. Bank of America
I just want to talk to a real person . I need to get a location for the nearest bank to cash a check .???¿???
1 comment
Yoseline Ehc
Houston, Texas
Have a good representative that can help mail me alexandriasophia143@***.com
What decade do you think this is? There are no "real" people to speak to.
Applying for a card is a simple as going online and filling out a few fields. If you OLD people can't keep up, get out of the way...