Bank Of America
Reviews and Complaints
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Verified ReviewerThe long wait on the phones and in the banks
- How it used to be
- Quick solutions
- Nicer and efficient people
- Poor service care
- New customer service drive
- Wait time
Preferred solution: close my account
*** bank
Poor customer service
Bank of America Home Loan
- Lack of common sense
They were very rude and did not help
Cash flow
Rude staff
Dispute
Penniless on my birthday
They've Left the Real People BEHIND - BAD SERVICE
Horrible
Fraud Department Horrible
BOA fails to protect customer from real fraud case
My credit card been phone scammed on April. I have all the evidence, police report.
BUT: 1, BOA custermer service push you around in different departments, let you waiting, holding in the line. After 30 mins, if you are lucky, you could talk to the right person. 2, They don't care how good your credit is. After 6 years using BOA, all my saving in this bank, never late for any payment and only one time fraud, they don't want to take any responsibility.
3, There is no way to know how they investigate. Only phone call. Later someone told me I could fax too. I spend another $20 for fax my evident, police report to BOA.
And I doubt if there will be a real person to see my evidences. 4, Customer service said they will reopen my fraud case and take money out of my bill for this month. After one day, I checked my account, nothing changed. (That was after 1 hour on the phone with BOA) 5, BOA said they were asking me for more evidence, but I never get any notice.
The only letter I get is the result. (Picture 1) 6, There is no use if you go to local BOAs. They can't help you at all instead they will ask you go out and call BOA Fraud department by yourself. 7, BOA customer services told me in the beginning, They will take the responsibility.
But they change their mind from no reason... 8. There is no way to complain. See the picture 2, online complain.
After you filled everything, you will get a page not found. See picture 3 My American Express card been scammed more than BOA credit card in the same day, same fraud case, they solved the case in 2 month and didn't charge me anything. I only have American Express credit card, but they are polite and efficient. I definitely don't want to save any of my money in BOA anymore.
And will not dealing with people who is not trustworthy. I am sorry.
- Long time waiting for phone call
- Poor customer service
- No mission
Preferred solution: Appologize and fully cover my loss
Going downhill!
BofA has become desperate and greedy. I have been a customer for over 10 years and as of today have closed my checking and credit card accounts with them.
I was recently charged two overdrafts because we transferred money from my wife's BofA money market account through her employer. The bank will not admit owning the money market account even though it's name is all over the card, the number on back is for BofA and you must log in through BofA online to use and transfer money on the card. So BofA has lost my 10+ years of business for $70. I also believe that this company is corruptly grouping transactions from large to small and manipulating processing times in order to gain the most overdraft fees possible.
I have called numerous times in the past few months and hold times are always over 30 mins, representatives are non-empathetic and lack any care towards their customers. BofA was once a great company but customer service has deteriorated over the years and it's obvious that they can't make money with investments so they bludgeon customers with fees to make ends meet. This isn't good business. Please remember that banks are supposed to make money through customer money by wise investments.
In the end this is one less customer you can steal from and I'm sure many more are jumping ship. Good riddance!
ANGRY NEW CUSTOMER
Preferred solution: Let the company propose a solution
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A lot of friends told me similar situation...