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After losing my job, I was unable to keep up with mortgage payments (last payment made Mar. 2012) and went through many hoops with BofA to get permission for a short sale. My mother became terminally ill and needed me to move to AZ to help her so the home has been...
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1 comment
Anonymous
#948876

What's that got to do with the bank I'm lost?

Review
#416023 Review #416023 is a subjective opinion of poster.

Bank Of America in Doylestown, Pennsylvania - Paid off mortgage Can't get a written release

First of April I paid off my BOA mortgage years early because I was sick of dealing with such a terrible and aggrevating institution. I've been waiting for 2 months for BOA to even acknowledge my pay off. Not a single communication from them. I called the mortgage office and they said they would "submit a request" for a release of lien/mortgage. I asked why I had to request such, shouldn't it be automatic when someone pays off a loan. Then I start getting strange calls from the Office of CEO or president asking me for personal information over the phone. They won't give me a release until I verify my personal information over the phone. I just want the mortgage officially released and be done with this ignorant bank. In March they "sold" my banking account to Arvest without giving me a choice. That was the last straw but now I'm still stuck dealing with their poor service and ignorant customer service people. What does it take for this huge quagmire to treat people right?
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Review
#415900 Review #415900 is a subjective opinion of poster.
Loss
$70000

Bank Of America in New Braunfels, Texas - Holding My Money!

I closed an account with BofA a week prior. My employer mistakenly sent my direct deposit to the closed account. B of A refused to acknowledge to my employer that the account was closed. They also refused to acknowledge that I did not have possession of the funds. I spoke with claims representative Tony Johnson and he was condescending and rude claiming that he would not verify information with my employer and even if he did he would advise them to NOT cut me a live check b/c the funds could potentially deposit into a CLOSED account. A bunch of bull. Customer service sucks and I will be filing a formal complaint against him and B of A for their bogus and ludicrous 'policies'.
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1 comment
Anonymous
#662664

Let me bottom line this for you, the bank doesn't care what happened to your money. You are no longer a customer so what difference does it make to this billion dollar corporation what happened to your little pay check?

Your employer will receive the funds back... eventually.

Be patient and in the future, don't close an account until you are sure your direct deposit has been transferred to a new account. Common sense, right?

Review
#415566 Review #415566 is a subjective opinion of poster.
Loss
$768

Bank of America-Predatory Lending

Bank of America is both predatory and an unethical institution. They have only one agenda, to target the exact people they are supposedly trying to help. There is not an incentive for them to preform modifications because if you have PMI and you have made payments on your home for several years it is in their best interest to foreclose on the home so they actually are making more money than if they were to reduce your interest rate. Plus they are pocketing what monies you put down to secure the loan. BOA has one agenda, to take your home but also mislead you by saying that they are running the home assistance program to help homeowners stay in their homes. It is gross negligence, a company this size that has been allowed to operate in this manner can only be described as criminal. I have had a loan since 2007, the original home loan was with Countrywide. In 2009 both my husband I were laid off and we were forced to file chapter 7 Bankruptcy. Countrywide at that time would not preform any type of reinstatement procedures to secure the home loan after the bankruptcy. Texas is homestead state, which enables borrowers to keep their cars and homes out of bankruptcy proceedings. The loan was sold to BOA just a few months after our bankruptcy was discharged. We had applied for the modification just before we filed for bankruptcy because we were laid off and it was approved. But we were not able to make the first 7 payments because we were still not working. The loan was delinquent. The loan modification consisted of maintaining the loan term and reducing the interest rate by ¼ of a percent. It was 5.5% and went to 5.25%. What does that mean? It means that our original mortgage payment was $1700 and it went up to $2100. The just tacked on what we owed to the back of the loan and kept the loan term. We eventually were able to bring the loan almost current, so that we only owed 2 payments. I wanted to bring the loan current so BOA suggested I apply for another loan modification for those two payments. I agreed and submitted all the documentation they requested. The loan officer Marina Henry based out of the Dallas, TX office told me to be considered for the modification you had to be at least 2 payments behind to be considered for the program and to not make any more payments because I would be ineligible for the program. I received a letter stating that I was not eligible for the program in May 2013 because I filed bankruptcy in 2009. This is the INCREDIBLE PART-I called Marcina and she told me to disregard this notice because it had been sent in error to literally hundreds of borrowers and it was not applicable to me personally because I had filed bankruptcy back in 2009 and this letter was sent out in error because that would only apply to me if I was currently in bankruptcy proceedings, which I wasn’t. Two days later I received a letter stating my house is in foreclosure. I called Marcina and never was able to get a hold of her and was assigned a new account manger Crystal Wright out of New York. I told her Marcina had informed me to disregard the notice and she said she was aware of this fact but it was NOT INTENTIONAL To mislead me but Marcina was misinformed and the policies changed as of March 2013. She also informed me the only way the house will not go in to foreclosure is bring the loan current to pay $10,000 + penalties within 5-7 days!! BE-AWARE of Bank Of America-They are Dishonest and have Sinister agenda
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Review
#408942 Review #408942 is a subjective opinion of poster.
Loss
$10000

Bank Of America in Florida City, Florida - Lousy customer service

I was charged a late payment fee for a balance that was actually paid 2 weeks before it was due. After going around in circles with their customer service reps and their online chat specialists, I closed the account. Owing them a final payment of a little over $22.00, I asked to apply the $21.00 in rewards my statement said is "TOTAL AVAILABLE". I was told that the rewards weren't really mine until I earned $25.00. Hard to do with a CLOSED credit card account! This 2 faced approach was also the reason I switched to another bank for my checking and savings a while back. I quote the Huffington Post's headline from 5-14-2013: Bank Of America Tops In Consumer Complaints Angling To Finally Win Worst Company Award Here's the link to verify: http://www.huffingtonpost.com/2013/03/29/bank-of-america-consumer-complaints_n_2978920.html Wonder how long before they wise up or go under again?
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Review
#408656 Review #408656 is a subjective opinion of poster.

Bank of America making home affordable

Me &; my wife have been trying to modification since 09 only to go though what you go though just to get turned down and replying and your debt with bank getting bigger &;bigger i hope the bank help us and others get thought this difficulttimes that thay got people in and i hope that there interest is keeping people in there homes Because foreclose homes don't help no one its hurts the economic and the poeple who make it and that's the middle class Just keep calling your account manger and stay on top of them and hoply things work out for you i.m still praying
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1 comment
Anonymous
#650425

Please support the fight. Bank of America must be stopped. Sign the petition and email your stories to

stop_the_financial_terrorists@outlook.com

www.change.org/petitions/stop-the-financial-terrorists-bank-of-america-and-wells-fargo-from-ripping-off-americans

Review
#407790 Review #407790 is a subjective opinion of poster.

Bank of America customer

The fact that BAC has no regard for its customers became obvious when I was faced with an unhelpful teller at the Gainesville, VA branch. I went in to complain to the manager, who was equally unhelpful. I would have complained about the manager (a young boy named Jonathan) to BAC, but BAC conveniently has no customer service contacts on their website. All we wanted to do was deposit 3 checks for $89 and get cash out. The checks were in my name and endorsed on the back by me. My wife tried to cash them using a deposit slip (we have a joint account) and her ID. The teller insisted that I needed to show my ID (which I didn't have) for them to cash the checks. My understanding is that endorsed checks are bearer instruments (i.e., whoever has them owns them) unless they are endorsed to someone specific. In any case, we had money in the account so if my wife had signed the deposit slip, all they would be doing would be combining a deposit and withdrawal on the same piece of paper. I asked the manager what sense it made to not give us the money using the deposit slip if we could get the money by filling out a separate withdrawal slip. He really couldn't explain but suggested that we use the ATM to deposit the checks and get money. We ended up doing this, so a dumb machine could do what two paid human beings couldn't! I think BAC needs to follow RedBox and BlockBuster's examples and close shop and just set up automated branches in front of 7-11's! The customer service is likely to improve! It is sad to see how far the banking industry has fallen (especially the large banks). Walmart or 7-11 would have cashed my checks, but a bank that I have extensive financial ties with, wouldn't! It is sad to see how far the banking industry has fallen (especially the large banks). Walmart or 7-11 would have cashed my checks, but a bank that I have extensive financial ties to wouldn't!
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3 comments
Anonymous
#663640

I can quote you the policy but the bottom line is they should have helped you in the way I explained. I'm glad you got it sorted out.

Anonymous
#662873

It was a joint account and my wife had a deposit slip filled out with her signature and her ID. In fact I went to another BAC branch a couple of weeks later to cash a check made out in my wife's name and the teller actually suggested doing exactly what we had done before (I sign the deposit slip and present my ID).

By the way, I wasn't annoyed or annoying (we were just using the drive through) till after the manager refused to help. I could see the teller being new, uninformed and unhelpful, but I expected better from the manager.

BY the way, BAC senior management has informed me that I was correct and told me that they would try to address this.

I'm not so annoyed now because it seems that someone does care, even if its not at the branch level. BY the way, I've done this for over 30 years without trouble.

Anonymous
#662663

Both of you (you and the Bank) were wrong. "Bearer instrument" is not a term.

I don't know where you learned that but it's not accurate. To cash a check you need to present your ID. As an adult, you should consider carrying identification wherever you go and thank the teller for protecting your funds and identity by asking you to present valid proof of ownership of both your account and your checks. The manager was probably irritated with you for being annoying so they decided not to help you anymore, that happens.

They could have done a deposit and withdrawal for your wife.

The result would have been the same but they chose not to help you. Failure on both ends here.

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Review
#407096 Review #407096 is a subjective opinion of poster.
Tags
  • Annoyed

BANK OF AMERICA INCOMPETENT MONEY GRUBBERS

Bank of America handled a mortgage transaction for us. Or rather mishandled. AND afterwards, called us at least ONCE a day to sell insurance of one kind or another or some other services we didn't want. No matter what we did we couldn't make them stop calling.We bought a house in 2006, and from start to finish Bank of America agents screwed up every aspect of the transaction. We were literally signing documents, having them notarized and faxed to our realtor 1800 miles away as we were following the moving van out of town.It was a total nightmare. We also set up our banking and savings accounts with Bank of America. What a mistake!THEN, the sales calls, the constant barrage of mail from Bank of America, trying to sell us things.Now we have USAA, an on-line bank with NO BRICKS & MORTAR. They never call or mail us anything. We just do great banking.
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Review
#407063 Review #407063 is a subjective opinion of poster.

Bank Of America in Lindenhurst, New York - Diane Kapetanakis

Spent over 4 months sending the forms and document copies (many multiple times). My husband was out of work 4 years and rcvd unempl benefits only the first 2. After all was done they declined to modify my mortgage as they said I did not have a Financial hardship? I make a lot less than my husband used to make and we own a home on Long Island, NY. I rcvd several threats of going into forclosure. I did everything from sell my late Mother's jewelry to borrow from friends and relatives to catch up-I think that is a hardship!
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Review
#406719 Review #406719 is a subjective opinion of poster.
Loss
$12000
Tags
  • I can t determine what I actually
I was issued a check from my insurance company drawn on a Bank of America account. I don't have a BOA account, but wanted to cash it at BOA. The check looked different from previous checks from my insurance company so they wouldn't cash it. I talked to my insurance...
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2 comments
Anonymous
#662677

Technically if you don't have an account at Bank of America they don't have to do anything for you. If you don't have an account there, you are a liability.

Once you walk off with the money the bank has no recourse if the check is bad.

This is what banks do to protect themselves from fraud. To be frank, if you aren't a customer they don't really care what you think.

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Review
#404907 Review #404907 is a subjective opinion of poster.
Loss
$5000
Tags
  • Check Cashing Policy