Anonymous

Yes, I am pissed with Bank of America

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Be careful guys when availing those unrelenting PROMOs that Bank of America is sending you. They will tell you everything you want to hear just to get your business, and then they will surprise you in the end with finance charges even after you paid what you owed them. What happened with me is just something I have to share. Since I needed to go home to be with my sick mother, I took a travel reward card promo that was due in one year. Because I was managing my finances that I did not want to rack up on interest on this card, I paid it full before it was due of $5000, however, in the meantime, they offered me a cash advance promo for one year. I took $3000 and paid the minimum 3%. Take note this $3000 is due in another year. Like I said, I paid the $5000 purchase owed to the card. You know, I really don't trust Bank of America sales people that before I took out the $3000 cash advance, I called many times to make sure that it was a promo that I can pay in a year from now. The CS Rep, said that I am correct. The $3000 will be due in one year. The I took it. After that, I made payment to the $5000. So, I am good now. The only thing I owe is the cash advance and like any money I owed, I already have a schedule of when to pay. So, comes my first statement. Guess what? The $5000 payment I made was applied to the $3000 cash advance promo. So my statement contained a finance charges. I did not agree to it. I called the bank and asked why. The CS Rep said my payment was not applied correctly. It will be corrected in my next statement. That's fine I said. Comes next statement. It was not corrected. I called and this time, the CS rep said it was a system glitch. The system did not apply my payment correctly. When he said that, I was worried and I told him "really? Bank of America? System glitch? what about those millions of customers not checking their accounts like I do?"... it was a long conversation but in the end, he said not to worry as they are going to reverse the finance charges and apply my payments accordingly. I was at peace with that assurance but not 100%. Comes next statement. Like before, nothing was done so I called customer service. This time, the lady was on the offensive and I did not allow her to tell me the same *** I was told before. I told her to look into their system data base of conversation and look for the word "system glitch" because that's what I was told by the previous CS rep. She probably realized that the word system glitch could mean material damage to a big institution like bank of America. She then refuted me saying it was a system glitch. I told her it was not me who said that. It was your CS rep. She was attempting to explain that my payment was posted correctly, and that she asked me why the CS rep did not explain to me how my payment was applied. This CS rep was trained to make you believe that there is nothing wrong with their system and that she would make you believe that yes, you owe them the finance charge. But I know what I am doing and I know that I don't owe them anything. I was soooo pissed off with Bank of America, this huge financial institution that everyone trusts, that I told this CS rep, if this does not get resolved, then I will elevate my case to any government agencies including SEC. At this point, it is not the amount anymore. It became a responsibility to say something about how such a big company would rack up interest charges and finance charges even to a super informed customer like me. If they can do it to me, how many more customers out there who are becoming a victim of this money-making machine. I am serious about filing a complaint against them, even if they get it resolved. After they resolve my case, I will move to Chase.
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Loss:
$1000
Reason of review:
unethical
Anonymous
map-marker Glendale, Arizona

Not happy

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i called 2 weeks ago for a yearend statement. was told it would be received 7-10 days. have yet te receive it. called today and was told to wait another week befor i can ask for it to be resent. offered to pay for overnight charges was told no way. your customer service has a long wayto go before its worth a ***.if there was a bamk that did what banks should do. the big 5 would be gone. OVERNIGHTT1
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Cons:
  • Cuctomer service
Reason of review:
Poor customer service
1 comment
Guest

What in the *** is a bamk?

Anonymous
map-marker Colfax, North Carolina

Bank Of America Account Review

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I will never do business with bank of America again. I was in the hospital, and my insurance payment of $138 went through more than once, causing my account to go in the red. Boa changed me twelve fees of 35.00 and would not waive just two of them. So basically I have to pay five hundred dollars for a $138 mistake I made. Never ever again.
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Reason of review:
Problems with payment
Anonymous
map-marker Columbia, South Carolina

Bank Of America - Loan Review from Columbia, South Carolina

BEWARE!!! Bank of america is one of the worst banks I've ever seen. Bank of America's cash back rewards card isn't worth it, considering the fact that you spend thousands and it takes for ever to even rack up enough points worth anything. They also nickel and dime you for literally everything. I went to another banking institution to make a payment using my debit card because I was told it would be free. However, three days later my account was processing for a non-bank of america teller fee which is absolutely ridiculous. When I was in the actual bank of america branch I asked the teller if I went to another banking institution to pay a bill would there be a charge and her answer was " no ma'am", then she had the audacity to ask me if I wanted to switch my car loan with them. I would never do business with this company ever again, considering the fact that I've been a member with them for over five years. Usually when calling to speak to a representative you can't even understand the person on the other side of the phone because they're usually foreign and very rude and nasty. They typically act as though they hate their jobs! Signed pissed consumer
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Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

You WOULD hate your job if you worked for BofA. Especially being someone that has 8 months experience of working in their fraud department.

We all hate bank, but I go way out of my way to help my customers cuz I know how inconvenient it is to bank w this bank. I really do try to make my customers happy but yes best believe we deal w an ungodly amount of angry customers.

I try to deliver good customer service but I HATE DEALING W BANK OF AMERICA. Simply just sick of it.

Anonymous
map-marker Los Osos, California

Worst Bank Ever!!

Make and mistake and Bank of America will nail you for every charge they can!! Horrible!! Been a customer since 2005, with a credit card, several accounts, and a mortgage and they do not care about you at all! I am so disgusted with them. Run and find another bank. Wish I could just close my account today. Never thought I would be treated so poorly. Their managers can't do anything and they blame their "computers". WOW! So the computers run the place. You are simply a number not a person. Wish I could leave a negative star rating on all the sites!
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Reason of review:
Poor customer service
Anonymous
map-marker Hayward, California

Cashier check of $120,000 to pay my HELOC, used to debit my account for $120,000 7 days later

Bank Of America - Cashier check of $120,000 to pay my HELOC, used to debit my account for...
Banker/VP Hayward,CA Branch approached me 73 yrs old lend money to her customer guaranteed by her and BofA, $120,000. A month later it was paid off with a cashier check, and Heloc account's balance down to zero. 7 days later same cashier check was RE-USED to debit/advance HELOC for $120,000, Bank refuses to give us our money and proof of a VALID advance. Have been paying for 7 years, no relief in sight, statue of limitations questionable. Fraud, Forged signature, No records for transaction @ BofA.
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Loss:
$120000
Reason of review:
Fraud, forgery, by BofA employee

Preferred solution: Let the company propose a solution

Anonymous
map-marker Riverside, California

Bank Of America Staff Review

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Why are there 8 bofa employees in the branch but only 1 helping customers?.. Annoying
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Reason of review:
Poor customer service
Anonymous

Bank of America at it again!!!

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Bank of America has been rated one of the worst American Companines in the past few years so not surprising that they are now using "bottom feeder" poorly rated lenders like Shellpoint Mortgage and Seterus, inc. to do their dirty work of pursuing needless foreclosures by notifying property owners like me, whose loans were initially originated by Countrywide which nasty old Bank of America acquired back in 2009. Does anyone know what has happened in the supposed epic settlement last August between Eric Holder and his U. S. Dept. of Justice and Bank of America. Nearly $17 BILLION DOLLARS and a supposed $7 BILLION DOLLARS to be set aside to help property owners like me. There has to be something fishy about this supposed settlement, and I can tell you first hand after nearly FORTY FIVE (45) MONTHS of fighting with nasty old Bank of America these people have not changed one bit!!! Also anyone doubting the tactics and questionable practices of Bank of America should read the Montana Supreme Court Ruling in the "Morrow Case" and what one justice had to say about Bank of America and how the left hand does not know what the right hand is doing. Try contacting the CFPB or the USDOJ and all you get is stonewalling and no follow-up. The CFPB has THOUSANDS of complaints logged against B of A and they do nothing!! Even Congress people and state governments turn a deaf ear and avoid extending much, if any help, against Goliaths like B of A that is apparently too well connected and big to fail, while thousands, if not millions of homeowners get the total shaft and the White House has NO response whatsoever. No wonder our wonderful country is going down the proverbial tubes!!!! Too bad there is apparently no one willing to help- even people like Jamie Dimon, John Stump, Congress people, and Donald Trump who may have Bank of America for a tenant!!!
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Reason of review:
Bad quality
Anonymous
map-marker Middletown, Rhode Island

Bank Of America Credit Card Review

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Terrible company; wouldn't do business with ever again.
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Reason of review:
Problems with payment
Anonymous

Laughable customer service!

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You get great service when they think they'll make money from you. They're like flies on *** Try to request something like an appraisal report that was done to re-fi your HELOC with them. What a joke. I got transferred seven times, given a different phone number and person to talk each time. Connected to wrong departments, put on hold for 20 minutes, then disconnected. Each person never records on the computer what was discussed so you have to repeat your request EVERY TIME!!!! After demanding to speak to a supervisor, she too never bothered to carry through with my request. They pulled loan officers out of the branches when they raped and pillaged the county by giving loans to people who had pulses. Now you're forced to deal with someone on the phone. They're making billions and billions of dollars right now and laughing at every one of us. Go with a credit union if you can.
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Cons:
  • Being transferred so many times
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Kansas City, Kansas

Bank Of America Staff Review

I was at the branch on lindell ave in st louis,mo and your teller named roxan was very rude when i came in to cash my check
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Reason of review:
Poor customer service
Anonymous
map-marker Charlotte, North Carolina

Request new debit card

Both my husband and I are on the accounts. My husband lost his debit card and he called to stop it. Later on he called again to have a new one reissued and he was not able because "Customer Service" was asking for my personal information that he didn't have at that time. I called myself BOA to re-issue another debit card for my husband and they asked me for his personal information Driver License# that of course I didn't have. Long story short "Customer Service" couldn't release another debit card without having his information. Although when my husband called "Customer Service" the first time they couldn't release another debit card without my information. Horrible way to do business. The rep was able to see that the debit card was reported lost and asked to be closed but in order to request a replacement debit card both my husband and I need to be on the phone???? Really???? Ridiculous!!!! You have our money and my husband can't access???? We have checking and savings account with you that we will be closed and I will make sure to let everyone knows about your lack of "Customer Service" and to do not do business with BOA. You should be ashamed of the way you are conducting business. How many more law suits people need to file against BOA? How many more Scandals of stealing money to the people (Mortgage scandal) need to be reported by the news in order for BOA to put the customers first??? Listen to the call dated 1.13.16 around 4pm EST.
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Cons:
  • Bank of america in general
Reason of review:
Poor customer service
1 comment
Guest

Quit banking with these mega banks, especially BOA and find yourself a smaller state charted bank that values you as a customer.

Etha Taa

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Bank Of America Checking Account Review from Oklahoma City, Oklahoma

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Updated by user Oct 04, 2015

Still hadn't return my money that these suckas stole from me!

Original review Oct 04, 2015
Terrible company. I couldnt wait to get rid of them. Bank of America is the worst bank that ever stands. They are all thiefs. Its not worth it banking with them. My account got over drawn by amazon which i complained to Amazon because they wasnt supposed to charge me and they gave me a refund but sadly bank of america gave me an fee for the over draft. I told them amazon had made a mistake and returned my money and i them to remove this fee they refused and said theres nothing they can do about it i would just have to pay it. Because i was already short on cash on my account bank of america kept charging me everyday. All these charges build up so when i did get paid i had zero balance to pay for food bills not to mention put me back in the neg. I complained about that and they still wouldn't fix it the tellers at s western Oklahoma city were rude . So i told them to close my savings account along with my checking because i was going to go bank with arvest bank. She told me im wasting my time they wont let me because i havent paid them first. I had to pay bank of America before i could go to another bank. I called her bluff. Arvest bank took me in as a customer and made me very happy so now i have two banks the next day when i came in to bank of America to close my checking account they wouldn't let me until the pending was completed. But i paid for the charges they charge me aaand they refused to let me go. So i had to wait on the pendkng to be completed just to still get charged! Which again i had to pay just to get rid of bank of America for good. Finally the account got closed so what i been told. Months later i recieved a letter from bank of America saying my account was still open and they charge my account. I closed that account before August and why am i still receiving a letter. When i told them to remove my information. The guy tells me my account was still.open when i called it in to complain he gave me two versions its closed its open. Which one is it. Come to find out bank of America dont even close your account when you ask them too they keep it open just in case you decided to come back. What in the world?! Then he tells me some stuff is pending as a saint you ain't suppose to curse. But bank of america pissed me off where i cussed up a storm. That debit card is cut up i dont even have that card to that account and that account is still open when its supposed to be closed. Never again will i bank there. They all liers and cheaters they aint even close to being loyal to thier customers or respectful. Shameful
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Reason of review:
Problems with payment
Anonymous
map-marker Los Angeles, California

Bank Of America Checking Account Review

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Bank of America Temecula on Ynez is the worst. Every time I come in 1 or 2 tellers and long lines. Now there is 14 people in front of me on Monday at 4:00 pm. 2 people have walked out. I am done closing my account.
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Reason of review:
Poor customer service
Anonymous
map-marker Pompano Beach, Florida

Arman

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i wanted to pay my credit card balance, i handed my DL and credit card, she swap my credit card and she says i don't see your name!! i asked her are you blind? i m handing you credit card with my name and my DL, how come you can say that you dont see my name?? just because of i asked are you blind? was a rude comment she did not do me service!! because they are laziness with attetute doesn't feel like i can get offended with comment that "she does not see my name" like i am thief !!just trying to pay my credit card balance has become such a pain in the neck coconut creek florida branch fl6-818-**-** teller names are silvia and mia
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Cons:
  • Customer service
Reason of review:
Bad quality
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