Bank Of America
Reviews and Complaints
Replacement of DEBIT cards - more 30 days and no show.
- I do not care attitude
- Incapable and unqualified staff
Preferred solution: Deliver product or service ordered
I had a loan remod with BOA and the loan was sold to Seterus
Bad Customer Service at Bank of America
- Customer service
- Bank of america
Other Product Review
Poor Customer Service
Bank Of America - Loan Modification Review from North Creek, Washington
Deleted online profile
- Lack of consistency
- Nobody to talk to for help
Preferred solution: Let the company propose a solution
BOA mortgage loan officer
Letter request via e-mail
i called customer service asking for any statement or letter from the bank shows my current account balance on it , cause I'm buying a house and the lender need this document. After 3 hours talking and chatting with all Bank of America's department no one helped me with it, and the funny part is that last week i called for the same reason but for different Bank of America credit card ,they did sent me the email that i requested in 10 min ,which is not making sense why they are not helping me now, very bad experience and very bad costumer service...will not stay in this company and not recommend any one to open account with bank of america because of their customer service.
im gonna attach the first email that they sent last week and they are refusing to send me another one now...*** people
- It worse experience ever i hate their customer service
Preferred solution: Plz give more knowledge to the customer service and make them be helpful this is our money that we calling about not yours, so imagine when somebody don't let u get what you own!! ridicules
Bank Of America Account Review
Bank Of America - Checking Account Review from Boston, Massachusetts
Bank Of America Platinum Privileges Review
Infuriating customer service on specific NY location
Preferred solution: Let the branch employees know that poor attitudes are not welcomed in a place of service.
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Verified Reviewer | Atlanta, GeorgiaResolved: BOFA Credit Card service team Highly irresponsible and unethical
Update: It turns out Complaint was well received by BOFA Enterprise Customer care resolution team and helped me within 1 day to track down the card delivery. I was able to locate the card and previous cards too.
Suggestion: Improve the 1st level Credit card customer care representatives approach to resolve the problem with immediate request, with just little more digging into issue, and able to provide more info, it avoids lots of waste of time and going into circles.
I'm back as a happy BOFA customer. Thanks for the quick turn around and helping out.
- Banking and security
- Customer service
- Credit card services team
Preferred solution: Deliver product or service ordered
Refinance and ID theft
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go online and become familiar with Consumer Financial Protection Agency which is the successor to the comptroller of the currency complaint process. file a complaint with the COTC which will be forwarded on to the CFPA.
that should help take care of the problem. good luck to you my deepest condolences for what you have gone through and continue to go through because of a horrible horrible Bank of America.
I know exactly how you feel. Raped is the only word that comes to mind with BOA.
We are having the same issues as you. I've filed numerous complaints with BBB. I hate to say I'm happy to hear, in this case read, that unfortunately someone else has had this same devastating experience with BOA. I thought maybe it was only us they've screwed.
In our case it's still not ended. I hope to see if finally end. Yet, they've already ruined my credit. As with you they told us we had to be 90 days delinquent in payments.
The only hope is in the ended the idiots we've had to deal with, for 3 years, get it in return, hopefully foreclosure, so they can feel an ounce of heartaches as we have. I hope you get peace soon.