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Bank of America attempting to steal your personal info

Anyone that uses the Bank of America Mobile App had better look twice before running the latest update. I generally just breeze through the new permissions for an app when I have to do a manual update...thankfully I checked this one. In the new permissions of their latest update, it includes: "YOUR PERSONAL INFORMATION READ CONTACT DATA Allows an application to read all of the contact (address) data stored on your device. Malicious applications can use this to send your data to other people." Now what possible reason could a banking application have to gain access to your personal contacts?! Are they going to send commission checks to all of my contacts from the thousands of dollars per year that they screw me out of? I am actually shocked that I could not find more complaints about this other than through the reviews on Android Market. JMHO, but this is an absolutely appalling tactic being attempted by one of the largest banks in the world. After all of the sleazy practices that they've used in the past, this one just takes the cake. I for one will be shopping around for a different bank...and I've been with them (well, at least with 4 of the banks that they've swallowed up) since 1992.
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#264336 Review #264336 is a subjective opinion of poster.
Read post by FLTeacher. I received the same notice from BofA and my mortgage is being transferred on 10/1. Wondering what the outcome was after you went to the bank. Have read all of the post and this is really scaring me. Was late on a couple of payments early part of...
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15 comments
Anonymous
#1086466

We are in mortgage ***

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#263931 Review #263931 is a subjective opinion of poster.

Bank of America Apparently Doesn't Have Signature Experts

I rented a car in Mexico with Budget and purchased their collision damage waiver. After an uneventful trip, the car broke down the last day of my trip. Budget then told me that I hit something on the road, consequently damaging the transmission, and charged me $5k+. After fighting with Budget (who wouldn't budge on the issue, refusing to explain why collision insurance didn't cover the collision with a rock and the transmission they accused me of), I thought I would still be alright because I had rented the car on my Bank of America credit card. I called Bank of America and they told me that I had signed for all of the charges. However, the relevant documents had my forged signature dated 10 days after I left the country. After pointing that out to BoA and asking for relief, they informed me that they 'weren't signature experts' at the company. Consequently, I have been footing the bill. I hate both Budget and Bank of America.
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#263877 Review #263877 is a subjective opinion of poster.
I am your average American girl. Born & raised in the Bay Area, I moved to Sparks Nevada to buy a home. I relocated and found a job after a couple of months. When the economy started to crash, my hours at work were cut back. I also found out that my husband was...
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6 comments
Anonymous
#383621

The same thing happened to me. I put in modification took over a year.

paid the 3 month trial, sent modification and it was higher then the trial and they added a large balloon payment. I am on disability now. on the paperwork I asked if they could reconsider the balloon payment. sent papers in, went to pay the next month payment told me I did not notarize documents.

I asked why didn't they let me know. they took back the modification. then several weeks later I got letter saying congratulations your modification was approved. and it had no balloon payment on it.

I called and tried to pay again. they said that paper was no good.

WTF

BOA are crooks, I reported them to BBB got a letter and called Felicia Paige. she told me she would call me back for possible foreclosure or try something else, have not heard from her. Boa was my small loan, Bay view has my large loan.

I modified with them and everything came out fine.

it the small load with BOA is ripping me off. BBB has over 1000 complaints on BOA in the past year

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#263541 Review #263541 is a subjective opinion of poster.

Bank Of America in Nanaimo, British Columbia - BOA Held up closing

I am currently in escrow, trying to buy a Bank of America owned home that was in foreclosure. I am getting a USDA loan and our closing date is Oct 1st. Just over 2 weeks ago, the house was appraised (which is REDICULOUS the buyer has to pay for) and it came in higher than what we bid on. The bank already accept us & the price was confirmed, but now everything is getting held up because the bank is deciding if they want to raise the price. It has been 2 WEEKS and they STILL have not responded to one simple question. They should not even be allowed to raise the price! Our loan officer cannot put any info through to the USDA because the price is suddenly subject to change and the bank is NOT responding. Our realtor, their listing agent, even our loan officer has tried to call many times to get some answers, but nothing. There are renters moving into the house we're still in, so now, our family of 6 are now forced to put our stuff in storage this weekend and stay at a hotel until our closing comes around. We have no where else to go and will have to spend tons more money just because of a bunch of greedy bankers that put correspondence on the back end. I am SOOO mad!! I'm about ready to tell them to screw off. Its incredible they are behaving this way. They're lucky they have a buyer! I live in a small town and there are very few people buying.
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#263247 Review #263247 is a subjective opinion of poster.
I have a checking account with Bank of America, i did have a checking and savings account but they decided that I transferred too much between the two. And closed my savings account. Now, my checking account has been nothing short of a nightmare. Fee after fee! I...
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6 comments
Anonymous
#578037

BofA is built on ripping people off.

DO NOT USE BANK OF AMERICA.

Trust me. I use to work there.

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#263028 Review #263028 is a subjective opinion of poster.
Loss
$1

Bank Of America in Dallas, Texas - The terrible way they treat people who are paying a mortgage.

with all the people who have just walked away from a mortgage you would think that banks would be happy with a customer that pays on thier mortgage. Not so for Bank of America we have been fighting with them for the past year and they have forced us into foreclosure once already now it looks like they are going to try to do it once again. I pay exactly what they tell me to pay over the phone and the next letter I get tells me they are accelerating my mortagage due to a short payment. When I call them again they tell me to ignore the letter. HELLO that is what I did last year and they put me in foreclosure and it cost me an extra 1500.00. How do you win when you cant afford a lawyer?
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1 comment
Anonymous
#369639

David Puzniak

Mortgage Loan Officer

Bank of America Home Loans

628 North New Ballas Rd

Creve Coeur, MO 63141

david.puzniak@bankofamerica.com

Office: (314) 994-2511

Mobile: (314) 486-2652

Dear David Puzniak & Bank of America:

I will be sending this letter to anyone who will read it and listen to the injustice that we have suffered at the hands of Bank of America and Freedom Mortgage. My intent with this is to have Bank of America honor the agreement that they had made with my husband and I in 2010 about streamline financing my current FHA mortgage with Bank of America. And to also make Bank of America fix some of their current processes that harm families like ours. Below is an approximate timeline of events:

November 2009- We received a postcard in the mail from a company called Freedom Mortgage offering to refinance our home with a new FHA streamline refinance and save us on our interest rate and monthly payment.

November 10 2009- I spoke with Freedom Mortgage about the postcard that was sent to me and to ask questions about how it worked. They said no credit check, no appraisal and no closing as long as I had made all payments on time. I told them sounded good I would speak to my husband and if we were interested I would call them back. They asked if they could send paper work to look at and I said yes in case we decided to accept the offer.

January 5, 2010- We get a letter from Russ at Bank of America offering the same thing that Freedom Mortgage was offering. We called Bank of America because they are our current mortgage company and we thought it might be easier to deal with since they had all of our information already.

February 2010- I call and speak to Russ and ask so questions about their program. He assures it will be very easy and we should consider the offer. I tell him I will speak with my husband and call him back. So a few weeks later we call him back and talk to him on three way together so that Jason can ask the questions we has as well so we can make an educated decision. After speaking to Russ Jason feels confident and says we should proceed. So we call Russ and ask him to proceed.

March 2010- Russ calls and says he needs to go over the numbers again because something is wrong in the escrow numbers and that our payment is about to go up to $1800 a month. He says it’s good we are going to refinance now so we can get the payment down. We are concerned with the payment going up because we are trying to lower our current payment to get out of debt and pay off some bills. So now it looks like we need to refinance just to stay afloat much less pay off bills. I feel bad for people in our shoes that don’t have two incomes to fall back on. I think no wonder there are so many homes in foreclosure. It saddens me.

May 2010- I tell Russ we are going to be out of town and ask if he knows when our closing date will be since we are getting close to 90 days now. He says we will get it all done when I get back in town.

June 2010- When we get back in town Russ is on vacation. I leave a message. When he calls back we ask him about a cheaper rate that is being offered. He says ok he will look in to it for us. He calls and leaves me a message to call him. I call and leave a message for him.

July 2010- I call and leave messages for Russ. He calls me back once and leaves a message for me to call him. I try him back but have to leave message again.

August 2010- I leave message after message for Russ to call me. We really need to get out mortgage closed badly. Finally I call one evening and ask for him, they don’t put me on hold and I hear him say, put her into my voice mail I don’t have time for that crazy lady. I ask to speak to his supervisor immediately. Dave Puzinak gets on the phone and I explain what has happened. He apologies but it seems like he is just sorry that Russ gets caught saying it, not that he really is sorry that he did say it. He says BOA would like to keep my business. So I agree to proceed.

September 2010- Dave sends me new papers with the new rate on it and says the processing has to start over because of the new rate. So he says we won’t close this month either.

October 2010- Dave says we missed our window for this month as well.

November 2010- Dave says we can’t close this month because there is a very short window they have to close these loans. And they must be done by the 26th of the month and they are shorthanded and can’t get the paper work processed and completed for this month. I am very disappointed. I even file a better business bureau complaint and they offer me a $25 gift card for my trouble and say it will be done in December for sure. I call another mortgage company to see if we can get it done quicker and to see if I am being lied to. They run my credit and say they can’t help me because my credit score is too low to finance with them. They suggest I continue on with BOA since there is no credit check required.

December 2010- Dave calls for my bank statements so I send them to him. He calls me and asks why I have deposited a $2000 extra in my account. I explain that it is a loan for our Christmas vacation. He says we can’t close because they will think its borrowed funds for closing. But I tell him I have the money to close even if that had never been borrowed and he said yes but that would be too much paperwork so we should wait till the next month. I am beside myself at this point. Money is really tight and my payment is supposed to be more than $300 cheaper a month. And every month I get further and further into debt because I can’t get my house closed and my payment lower. I am scared I am going to lose my house at this point. I have 5 more people in my household to take care of.

January 2011- I call Dave and ask about closing date. He says once again we need to wait one more month till Feb 15, 2011 to get bank statements in with now extra money added to my account. I am livid. I fuss and complain but he says there is nothing he can do and it will be done next month for sure. There is nothing I can do except comply, BOA has my family home in its hands. I pray they can fix this next month because I don’t know how much longer we can hold on to this house without the refinance.

February 2011- I get an email from Dave today saying not to forget to send him the bank statements on the 15th so we can get moving and not miss that window again. I am super excited that he seems to be being proactive. Then 3 hours later I get a call that says he needs me to call him. I call him back and he tells me that because Freedom Mortgage held on to the file or application for 4 months, I am no longer eligible for the no credit check offer and they ran my credit and it’s too low for them to do the loan. I was devastated. I only spoke to Freedom Mortgage One time. I never signed anything or told them that they could do anything. They had called BOA for a payoff quote which I had to pay for even though I had not authorized it in anyway shape or form and they changed my designee on my homeowners insurance through State Farm. How can a company do that? Isn’t that an invasion of privacy? Don’t I have to sign something giving them permission to do all that? And how can BOA back out of a deal just like that? Should they not have to own up to their agreement? Dave has said now after this whole year that it’s Freedom’s fault, I am sure if I call them they will say it’s BOA’s fault, but ultimately my family is the one who suffers because now we cannot refinance our home and will probably lose it because we can’t pay the note every month. I thought President Obama’s mortgage reform was to help people like us, but it has not. So it’s either his fault, the FHA (that’s the other place BOA blames), or one of the mortgage companies fault. But of course I am sure no one will fix this or take the blame. My husband and I both work in education and I thought we were pretty smart people but for the life of me I cannot figure this one out. When we first purchased our home our payment was $1500 a month to Taylor, Bean and Whitaker and we could afford it. We had plans in two years to refinance. Then we get a notice saying they are closing down and Bank of America now has our loan. Then last year for no reason we can understand our payment went up to $1841 but our taxes went down and our homeowners stayed the same so why would it go up?

I am going to send this to everyone on my email list and my face book to let my family and friends know of our injustice before we lose our home so that people will already now it was our mortgage companies fault. I am also sending it to anyone I think might be able to help me get the word out to help some other poor soul from putting their trust into either of these companies. It is wrong what you have done to my family. I hope you open your eyes and do the right thing or that the FHA or someone higher up can step in and make you do the right thing and correct this mistake you have made for us.

Review
#262878 Review #262878 is a subjective opinion of poster.
Loss
$1500

Bank of America

Over 2 months ago we decided to re-fi our home, we already have B of A but thought a better interest rate would be nice. They jerked us around, gave us 4 different people to work with. We paid almost $500 for an appraisel and faxing paperwork to them. Every time we thought we were through with paperwork they would ask for more. There were times we had to fax the same paperwork to them three times, kept saying they didn't have it. I finally told them to forget it, it wasn't worth the *** they were putting us through. I guess being a good customer of their's for several years dosen't mean anything. I have heard many bad things about B of A but this is the first time we had a problem with them. Bank of America really stinks when it comes to customer service.
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1 comment
Anonymous
#350230

They have a bunch of *** over there. The bank seriously sucks!!They hire dimwit college graduates who have no idea what finance is.

If you have a degree in fashion your hired at Bank of America to close your loan. Real Idiots!!

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#262151 Review #262151 is a subjective opinion of poster.

NACA & Bank of America

I have been with NACA since April 24, 2010. Paperwork after paperwork nothing has been resolved with NACA and with Bank of America. I am extremely disappointed with both. A friend recommended NACA to me and I was hoping to refinance at a lower rate. Well the nightmare began! At first I was told I didn't qualify since I was current on my mortgage. Then I became ill and I started to become delinquent on my mortgage and I still did not qualify. Request after request. Bank Stmts, W2's, Utility bills, paystubs, etc. I've complied. Behind two months since last year and can't caught up. When I received my IRS check I sent the full payment to Bank of America and believe it or not, they sent back the check to me stating its not the amount of mortgage and they don't apply partial payments. Go figure!! I wish I never had Bank of America or a member of NACA. Here we are September 13, 2011 and nothing has been resolved and still in limbo land.
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#261863 Review #261863 is a subjective opinion of poster.
I owe less than $10,000 on a card with a zero-interest promotion. For 4 months my minimum pmt was about 10% of card balance, usually $96 or $97, so I made $100 payments each month to cover it. Suddenly on the August stmt the min payment increased to $108 and I...
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5 comments
Anonymous
#343883

Yes, yes, yes, how many times do I have to say that I realize it was and is my responsibility to pay the minimum balance. Are you so dense that you can't understand that my argument is not that they have done anything WRONG just SNEAKY? Geez!

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#261267 Review #261267 is a subjective opinion of poster.