Anonymous
map-marker Tucson, Arizona

Almost impossible to contact or get any action on-line

Holy ***! I got ripped off by an internet merchant, caught it right away, and can't get BOA to block the payment withdrawl from my account. I've been spending hours on-line and on the phone, only to be blocked from human contact every time. I am so pissed! I've had an account with them for over 10 years. Such awful, don't give a *** about you service. Nobody available, after going through endless voice menus and being kept on hold for 1/2 hour on the phone. " Call back Monday, Good bye." This is a big, very rich bank. They can do better than that. Boy! am I pissed off!
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Reason of review:
Bad quality
Anonymous
map-marker Alexandria, Virginia

I felt insulted

First of all, my complaint is not the online service. But I have no other title more appropiate that indicate in the mail. My first language is not English. So I apologize for my English handwriting. I would like to say that today I felt outraged when I was served by the customer service. Since I opened my bank account I have not stopped to have drawbacks. I come from Cuba, I'm Hispanic. I received about 4 cards in less than two years to verify my status in the United States. All information that required me on the bank I have sent. And yet today I received another letter in which they ask for more information. When I call to customer service, I waited 30 minutes on hold and the call finally fell. After calling back, the person who answered almost called me ***. She tried to give me an absurd explanation about the roles that I'm still getting. I would like to say I am a legal person in this country. My father is a US citizen, his entire family has lived here ever since. Sometimes I feel that being Hispanic discriminate me and today I felt humiliated.Never anyone in my family had requested verify such information. My husband and friends are Cubans like me, none of them has received many letters of verification. I'm feeling you are violating my privacy. I came to live in a free and democratic country, I felt that I was not treated me fairly. I have other bank accounts and no other bank has asked me much information. The person who checked me on the phone today humbled me, she treated me like I was uneducated. She put me on hold and while I talked to my husband interrupted my conversation and begins to argue with me. Her information and her explanation did not resolve my doubts.But they increased my fears to feel I'm being insulted. I had never been heard in worst way before in my life . That was the worst customer service I've had in two years that I live in America.I asked for another phone number so I could call and file a complaint and she deceived me. She gave me the phone number of another department. The young man who answered my call in that department was more cordial. He explained to me that I did not have any problems in my account. He did not take note of my complaint. He just told me that I had no problems. All this leaves me more doubts now. Why I received a letter requesting more information?The departments of Bank of America do not share information? Why question me in a department and request information while another tells me that everything is fine? Why not take note of complaints from a customer to whom provided with a dreadful service? Bank of America today really disappoint me. I have lost the confidence in this institution.
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Reason of review:
Poor customer service
1 comment
Guest

Go to another bank. This is what Americans do. If a bank displeases us, we go to another bank.

Anonymous
map-marker Lansdowne, Pennsylvania

The Bank with No Money

I recently attempted to cash a check written under a active Bank of America business account. Imagine my surprise and shock when the teller informed me she did not have $8900 in the bank to cash my check. She then advised me that amount would have to ordered and then advised me no I could not come back later that day. The process would the require a additional three business days. She looked at me as to say I am not giving you that kind of money. Was it discrimination, I am a minority and she was not, a lazy or incompetent teller? I advised the check issuer who is now looking into other banks for their business needs. Any way just another reason I would never bank there.
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Reason of review:
Poor customer service
Anonymous

Ridiculous $1,000 in Overdraft Fees

I have been with Bank of America for 2 years and I must have paid nearly a thousand dollars in draft fees. What makes me mad about Bank of America is that they charge you one drafting fee on top of another one. It seems to me that they tend to make money off the ones who don't make a lot of money. I am a full time story with a part time job. I don't expect much, but what I do expect is to not be charge an additional $35.00 fee on top of another overdraft fee. I am fed up with their cruddy customer service and on Friday I'm closing my account and going somewhere else. DON'T BANK WITH THIS ESTABLISHMENT!
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Reason of review:
Problems with payment
Anonymous

Bank of America new fee schedule for 2015-NOVEMBER

2015-AUG: More fees coming from BofA to vacuum the remaining cash from their customers.

Changes to your account service fees:

In the next few months, you will see changes to some banking fees that may apply to your checking, savings and CD accounts. Before these go into effect, we would like to explain which fees are changing, when they are changing, and also let you know about steps you can take to help avoid some of them.

These begin on or after November 6, 2015

1) Overdraft Protection Transfer Fee: $12 each transfer.

This fee is applied to each individual transfer from an eligible linked deposit or line of credit account.

2) Domestic Outbound Wire Fee: $30 each transfer.

3) Check Copy Fee: $3 per copy ($75 max)

4) Statement Copy Fee: $5 per copy

5) Legal Process Fee: $125 per occurrence

6) Withdrawal Limit Fee - Regular Savings, Custom Savings and all “Money Market Savings” accounts such as Rewards Money Market Savings, Platinum Money Market Savings, and Money Market Savings: $10 per withdrawal and transfer. Only 6 withdrawals/transfers are allowed, thereafter this fee applies.

7) Withdrawal Limit Fee — Minor Savings: $1 per withdrawal.

Only 6 withdrawals/transfers are allowed, thereafter this fee applies.

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Cons:
  • Withdrawal limits
  • Fee schedule
  • Exorbitant fees
Reason of review:
Pricing issue
1 comment
Guest

You will have better luck at a credit union. We left Suntrust for basically the same thing. Check with your local credit unions and see if you won't get a better deal.

Viviane Ooz
map-marker Smyrna, Georgia

Super slow, i don

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At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer Service. Went in (middle of May) for the first time in years, the lady let me in her office, the Manager called her, she told me to wait, i waited 10 minutes and left. Went again, last days of May, there are 3 offices, and 3 other desks for Customer Service, only the Manager and two employees, the line at the teller was long, yet only three tellers. Yet despite being so full, they were slow, one lady had a client in the office, she went out to do something, took like 5 minutes, then came back and started talking to other employee (who just finished with someone and came out of one of the offices) of Customer Service, like, hey, we are here waiting 5 people to be taken care of. Then the Manager and the other employee got together and went to another office, we are still waiting to at least be addressed. Three desks are empty, no employees. I went to interrupt them and ask them how much longer it will take for them to start taking care of people, the manager looked at me and said it will take a while. Ahhh, the wonders of working by the hour, and the Manager being slow and passing her "i don't care, i get paid anyways" attitude to the rest of the employees, and this is how businesses fail and then have to close, i have seen it before.
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Loss:
$300
Cons:
  • Unprofessional
  • I do not care attitude
  • Nobody to talk to for help
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Albuquerque, New Mexico

Bank Of America Staff Review

Bank of America just lost another cust. Tired of walking into their bank and them having only 2 tellers to help 20 people in line. Worst run bank in the US. Will be closing all accounts with them. Recommend you use any bank but them.
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Reason of review:
Poor customer service
Anonymous
map-marker New York, New York

Other Product Review

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More Stress and abuse from BOA. This company should rot. So abusive, lying and non Customer oriented.
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Reason of review:
Bad quality
Ange Vrh
map-marker New Milford, Connecticut

Good Luck trying to set up auto pay HELOC from another bank

For a bank that coerces its customers to do everything electronically and not with an actual person- snap app, atm, paperless statements and notifications, chat online, or go through menu after menu of choices via telephone, they put an undue hardship on their HELOC "customers" who want to pay from anything other than a BoA account. To set up such an auto draft you have to request to have a paper form either mailed or faxed to you - they cannot (will not?) email you a scanned copy or even better provide a fillable pfd form on their online banking website. Not very good "customer" service; seems like they are holding my account hostage. Very Un-American!
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Cons:
  • Automated telephone answering system
Reason of review:
Poor customer service

Preferred solution: provide ability to set-up auto draft of Heloc payment from any financial institution through the BoA online banking website

Anonymous
map-marker Spring Lake, North Carolina

Pay Off My House-Your Trying To Rip Me Off!!!

I am a single mother and I have had to sell my home or go into foreclosure. I sold it and the Bank Of America will not give me my payoff. I have called and they are delaying my closing of my house. They just want to charge me more late charges. They are horrible. I will never do business with them again!!! They cant wait to turn you in to the credit people and charge you late charges. They want me to go into foreclosure so they can get my house! This is a horrible way to treat people who are just trying to live!
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Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Anonymous
map-marker West Simsbury, Connecticut

Worst customer service

This bank is the epitome of the faceless institution. Even going to the branches, the manager doesn't smile, the tellers don't smile. My mom had an inactive account (she had Alzheimer's). This bank sucked $500 out of her account, because it was inactive and continued to charge the account until it was in the red. When I went in to explain at a local branch, what I got was threats of not being able to open account in other banks if I didn't pay off the over over charge. After that, I went the web to see what their rating was. It turns out to have some of the worst ratings in the U.S.
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Reason of review:
Problems with payment
Anonymous
map-marker Dallas, Texas

MANAGEMENT INADEQUATE

DURING THE LAST FEW YEARS, THE PARK CITIES BofA BANK HAD VERY MARGINAL . THE TURN OVER WAS A BIG DETRIMENT. SINCE MR. SAM FLORES LEFT THE CONSUMER SIDE OF THIS BRANCH AND CHANGED TO THE WEALTH SECTION, SERVICE HAS BEEN SERIOUSLY LACKING. - MANAGEMENT CAN NOT DO TELLER SERVICE, UNWILLING OR POORLY TRAINED. - SIT AT THE COMPUTER WITH THE DOORS CLOSED - REMOVED THE WATER DISPENSER FRON THE LOBBY. - UNABLE TO HELP IN FOREIGN TRANSACTIONS - WHEN ASKED FOR HELP HAS TO CALL ON STAFF TO HELP. MY FAMILY HAS SOME 8 ACCOUNTS WITH THAT BANK AND FRUSTRATIONS ARE MOUNTING. THANK YOU DR PETER MAILANDT pmailandt@***.com
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Pros:
  • Teller service
Cons:
  • Branch management
Reason of review:
branch management
Anonymous
map-marker Bloomingdale, Illinois

Bank Of America Banking Service Review

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A reference letter requested is only available after 2 days. After 2days, to get the letter, had to be *** to pick God *** letter for 30min. Very poor customer service. There is no care for customers at all. The employees expect to be paid for this low service quality. Guess it's time to automate more banking needs and layoff employees.
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Reason of review:
Poor customer service
Anonymous
map-marker Lauderhill, Florida

Bank Of America - Manager Review from Lauderhill, Florida

I by the Bank of America this morning at Commercial Blvd and 441state rd 7 to cash a cheque, the cheque was over a thousand dollars. So the teller called for the manager to approved the cheque to be cash, the manager asked me for a next I'd from another bank. I asked for what reason. Because I always cashed my cheque here and never have a problem, till now you are trying to give me . He told me if I don't stop talk he is going to call the police to put me out of the bank I said go ahead. Because I did not wrong, while the teller was cashing my cheque he came from the counter pointing at me. His name is Rafel that guy is not fit to be a Bank manager, those Hispanic people don't like black people at all.
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Reason of review:
Poor customer service
Jeren Fqn
map-marker Vacaville, California

Charging Interest on $0 balance

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My wife and I have had (2) Bank of America credit cards for well over 17 years. My wife lost her job a few years ago, and we acquired high balances on the cards ... however, we also maintained an excellent payment record. We recently sold a rental property, and used the funds to pay off all of our credit card debt ... which meant both B of A cards had a $0 balance. The following statement, B of A charged interest on the entire PRIOR outstanding balance. Customer service refused to reverse the charges telling me they were well within their right to charge the interest. So much for customer service! So even though it will now ding our overall credit score, I cancelled both cards and have no desire to ever do business with B of A again.
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Loss:
$102
Cons:
  • Billing practices
Reason of review:
Poor customer service

Preferred solution: Full refund

4 comments
Guest

People need to learn about credit cards before applying. OR AT LEAST READ THE TERMS AND CONDITIONS.

Is it that hard? Bet if they worked there they would have zero clue as to what the heck is going on. So annoying.

They should be mad/ embarrassed that they dont know how credit cards work and consequences that come. Even I know and I'm 20.

Guest

Odd how none of the other credit cards we paid off did this, so yes it speaks volumes to Bank of America. Residual interest or not, they have lost a customer.

Guest
reply icon Replying to comment of Guest-992532

It speaks volumes that YOU are clueless, silly and don't know how to manage your finances. To top things off, you don't know what taking personal responsibility means and are entitled.

Knowing why you were charged, you still feel entitled to something you haven't earned. No one cares what the other cards did especially not knowing the details of their terms of service. To make things worse, according to you, you're willing to take a credit ding because you're mad.

Yeah, that'll show them won't it? I have a new word you should considering adding to your lexicon, Pyrrhic Victory...

Guest

This is called residual interest. It's because the previous balance was not paid in full.

Basically, you have to pay in full two times in a row for it to become truly zero. It has nothing to do with BoA, it's how credit cards work!

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