I admit that my account was troubled. But BOA never loss any money from my account.
I sent my refund to BOA, just like the prior years. Then, I made a small deposit to the checking account. Less than 5 days later after this deposit ;the recovery department closed the account. The IRS had not at that time acknowledged the return.
So, I talked with bank representative and I thought they was going to help me. It took the 7 days to tell me know. BOA should have told me immediately that they was not going to help. I could have rerouted to my BOA savings account.
Now, I have to wait til I receive a paper check. BOA know me and they refused to help me get my return. I wanted to open a business account and reactivate my IRA account with them.
I cannot stay with a bank that does not care about their customers. This was a very mean and hateful treatment by the bank.
Product or Service Mentioned: Bank Of America Account.
Reason of review: Poor customer service.