September 5, 2011, I called BOA to report my debit card lost. Angie answered the line who you could tell was "having a bad day".
Finally, I told her that I could tell she was having a bad day and I needed to speak to someone else. Angie hung up.
I immediately called back. And what do you know, Angie answered. I advised her that I did not want to speak with her and that I needed a member in management.
She played dumb stating, "I logged onto my computer." I requested mangement again. She stated that she would get someone and hung up again.
I immediately called back the third time and got someone different.
I am a very laid person, cool, calm, and collected person, but needless to say, she really pissed me off. Tomorrow, I will be closing all three of my accounts to go with a more customer serivce friendly bank.
Product or Service Mentioned: Bank Of America Account.