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1.0
Details
Their Merril Edge agent spent more time telling me his life story instead of closing a small account under my Merril Edge portfolio. He also lied and told he I would receive $600 for my investments and I would have if he had set my account up correctly. He is a Merril...
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Review
#1333292 Review #1333292 is a subjective opinion of poster.
Reason of review
Worst experience ever
Loss
$5000

Bank Of America in Scottsdale, Arizona - Horrible merchant service

1.0
Details
6601 Pacific blvd. Huntington park, ca. 90255 no help for merchants 15 people in line 1 teller, this place got out of hand.
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Review
#1305988 Review #1305988 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I am very upset and disappointed about my experience with Bank of America. They should be named the worst bank. I have spoken to 3 customer service reps, 3 managers and my issue still has not been fixed. I deposited a TRUST FUND check into my account and they are...
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2 comments
Anonymous
#1394008

Fire this bank and move to a credit union or a small community bank.

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Review
#1134437 Review #1134437 is a subjective opinion of poster.
Pros
  • Many locations
Cons
  • Overall failure for a good long term customer
  • Bank policies
  • Incompetent and ineficient
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Deliver product or service ordered
2.4
Details
I have two credit cards with Bank of America. In three calls to customers service they informed me that they could put in to billing addresses for my accounts so either address would allow charge to go thru. Several charges did not go thru because of the billing...
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1 comment
Anonymous
#1239609

Bank of America was bought out by Old National in Michigan and Indiana in about 2012. I called to get my online banking records because I could not access them a couple of days after the transition.

Unbelievably, they had deleted all of my online banking history, all of it. Four years later, they hired attorneys and/or sold my credit card account and are suing me for the balance of which I did not pay, including interest and fees that they told me four years ago they would not charge me. I tried to get this settled with them as I had a hardship case and they would not settle. Their attorneys will not settle.

They are suing without the documentation to do so as it was all deleted by them. They give no recourse or resolution to their customers even after they know and admit they deleted all of the customers records. Does this sound legal to you?!!!! It sure doesn't to me.

It is up to them to prove a debt exists and they deleted their only proof but are going after me anyway. They are also trying to get $1,700 stating it was a line of credit. I never, ever had a line of credit with them.

Where did they pull that out of? And I have no records because of them to prove I never took out this money.

Review
#947793 Review #947793 is a subjective opinion of poster.
Cons
  • Credit card services team
  • Unable to assist
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bank of America Scam

Bank Of America in Phoenix, Arizona - Worst Customer Service

1.3
Details
They never pick call. They never respond. And if you talk to them, they talk like we are slave of them. I went to Phoenix- Tatum Bank of America branch to request for Bank Verification Letter. They submitted my request and ask me to call and then come on Tuesday. I keep calling them for three days and no one picked the call. When I sent an email, I got a call saying that Banker have not received any communication and I have to come to office again to raise the request. That guy was talking like he is doing some kind of favor to me.
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Review
#862760 Review #862760 is a subjective opinion of poster.
Cons
  • Bank of america in general
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Bank Of America in Oro Valley, Arizona - Euro catastrophe

2.2
Details
I ordered Euros for my son from my bank account for him to use in Europe the middle of this month. I am only in Arizona 5 months out of the year so I am back in my home state in the east. They called me monday to say they were in (had them sent to bank thought was safer.) I told them they were for my son and they said they were ordered in the name of JM Connor his father. I said he is also John Connor and he will pick them up. When he went they would not give him the Euros even after he called me and I spoke to the Bank center manager. They bought them back at $30.00 less than I paid and I forfeited the mailing fee. It was absolutely ridiculous.
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1 comment
Anonymous
#1154510

issue is resolved. VP of Customer Service took care of the problem and gave me my money back.

Review
#842158 Review #842158 is a subjective opinion of poster.
Pros
  • Courteous agents
Cons
  • Would not give me a full refund
Reason of review
Problem with delivery
Loss
$38
Tags
  • Foreign Currency

Bank Of America - Checking Account Review from Flagstaff, Arizona

1.0
Details
Bofa has had my checking account frozen now since 12/14/15. The only answer they gave me is someone is putting a claim on my money. So I have filed so many complaints on them . I'm now just waiting for replies. I requested Bofa to show me what substantial documents they have to be able to freeze my account.So in the mean time no bills are being paid no food can be bought. Bofa Sucks
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Review
#826919 Review #826919 is a subjective opinion of poster.
Reason of review
Poor customer service

Bank Of America - Checking Account Review from Tempe, Arizona

1.9
Details
They let my car payment go insufficient funds by $5. They have covered payments for alot more and this time they charged me $35 fee and couldn't cover measly $5. Not first bad experience I've had but this will be the last. Chase here i come.
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2 comments
Anonymous
#1165989

You speed down the road and one day a cop gives you a ticket...you are appalled at getting the ticket and tell the officer that you have done it before why now are you getting a speeding ticket?

My god you are ***!

anonservos
#1141613

Can't wait for you to leave. You sound like a repeat offender.

Chase will do the same thing to you -ANY BANK WILL- if you do that to them as well. Just stuff your money in a mattress and or bury it because no one wants to deal with people like you.

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Review
#806742 Review #806742 is a subjective opinion of poster.
Reason of review
Problems with payment

Bank Of America in Glendale, Arizona - Not happy

1.0
Details
i called 2 weeks ago for a yearend statement. was told it would be received 7-10 days. have yet te receive it. called today and was told to wait another week befor i can ask for it to be resent. offered to pay for overnight charges was told no way. your customer service has a long wayto go before its worth a ***.if there was a bamk that did what banks should do. the big 5 would be gone. OVERNIGHTT1
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1 comment
Anonymous
#1165992

What in the *** is a bamk?

Review
#784642 Review #784642 is a subjective opinion of poster.
Cons
  • Cuctomer service
Reason of review
Poor customer service

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts

Bank Of America in Phoenix, Arizona - Replacement of DEBIT cards - more 30 days and no show.

My DEBIT card expired end of last year. 5 weeks later, I have not recieved a new card. Called 3 times. Each time I was told the card was sent and I will recieve it in about 7 to 10 business days. I had to beg the customer service personnel to look into it. Only to learn from her that they only say card was sent. In truth, they forgot. Bank of America sure have very incapable, unqualified and unwilling to help staff. I wonder when I will ever recieve my DEBIT card. Perhaps, this is Bank of America way of using my money for FREE and I have no way to access my own money.
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Review
#784156 Review #784156 is a subjective opinion of poster.
Cons
  • I do not care attitude
  • Incapable and unqualified staff
Reason of review
Poor customer service
Loss
$8000
Preferred solution
Deliver product or service ordered