State: Arizona Product: Bank Of America Customer Care Clear all filters (3 of 109 reviews match)
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1.0
Details
Their Merril Edge agent spent more time telling me his life story instead of closing a small account under my Merril Edge portfolio. He also lied and told he I would receive $600 for my investments and I would have if he had set my account up correctly. He is a Merril...
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Review
#1333292 Review #1333292 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Worst experience ever
Loss
$5000
2.4
Details
I have two credit cards with Bank of America. In three calls to customers service they informed me that they could put in to billing addresses for my accounts so either address would allow charge to go thru. Several charges did not go thru because of the billing...
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Anonymous
#1239609

Bank of America was bought out by Old National in Michigan and Indiana in about 2012. I called to get my online banking records because I could not access them a couple of days after the transition.

Unbelievably, they had deleted all of my online banking history, all of it. Four years later, they hired attorneys and/or sold my credit card account and are suing me for the balance of which I did not pay, including interest and fees that they told me four years ago they would not charge me. I tried to get this settled with them as I had a hardship case and they would not settle. Their attorneys will not settle.

They are suing without the documentation to do so as it was all deleted by them. They give no recourse or resolution to their customers even after they know and admit they deleted all of the customers records. Does this sound legal to you?!!!! It sure doesn't to me.

It is up to them to prove a debt exists and they deleted their only proof but are going after me anyway. They are also trying to get $1,700 stating it was a line of credit. I never, ever had a line of credit with them.

Where did they pull that out of? And I have no records because of them to prove I never took out this money.

Review
#947793 Review #947793 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Credit card services team
  • Unable to assist
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bank of America Scam

Bank Of America in Phoenix, Arizona - Worst Customer Service

1.3
Details
They never pick call. They never respond. And if you talk to them, they talk like we are slave of them. I went to Phoenix- Tatum Bank of America branch to request for Bank Verification Letter. They submitted my request and ask me to call and then come on Tuesday. I keep calling them for three days and no one picked the call. When I sent an email, I got a call saying that Banker have not received any communication and I have to come to office again to raise the request. That guy was talking like he is doing some kind of favor to me.
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Review
#862760 Review #862760 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Bank of america in general
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts