They made so many errors on my account. If these weren't so serious they would be comical and ridiculous.
I was apologized to several times but the mistakes just kept coming. This place does not have its act together and was costly to me. They tried to make good but have failed. This includes key departments not communicating with each other, and in opposition to each other.
The bank makes assumptions without checking deeper into the facts. They also say one thing and then do another. They are reluctant to put anything in writing for this reason. They also will tell you they will call you within a specified time, and then don't.
You have to constantly chase them down. I expected more from this bank.
Needs a major overhaul imo. They need to be more professional, and especially competent in doing their financial business.
Product or Service Mentioned: Bank Of America Account.
Reason of review: Poor customer service.
Bank Of America Cons: Poor customer service, Saying one thing and doing another, Not doing what they said, Miscommunication, Conflicting information.