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We went today to check a wire transfer into our account, made us wait outside in the sun (95 degrees) for about 20 minutes, finally got inside after arguing with assistant manager and branch manager. I asked the assistant manager if we should go to a account agent, then we were told to wait in the teller line which was another 35 minutes (only two tellers).

We also needed to apply for a debit card, we were told everybody went home that nobody could help us, So I got upset and asked why we had to waist time waiting in the wrong line, by that time all the personal bankers had gone home.

The branch Manager (Pedro) was no help, rude, and inconsiderate. After over an hour of waiting we left the bank very angry, upset, and fed up with B of A's customer service, this the forth time in six months we have had major problems with this branch...


User's recommendation: RUN don't walk away from this bank, they should be ashamed of themselves.

Monetary Loss: $250.

Preferred solution: Pay us for our time.

Bank Of America Cons: Everything is bad.

Location: Simi Valley, California

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