Bank of America policies and procedures, including customer service, needs to be more than revised. In addition there needs to be an exchanges of information between their credit card division and their banking division.
Once I have this situation resolved I will be closing both my BOA accounts and cashing in my points. My problem began when,on 2/11/13 I realized I paid off the wrong credit card account. I asked BOA Customer Service if they could transfer the money to the other account but because there is no relationship between the business division and the personal division they could not. I asked if the money could be wired back to my checking account which is where the money was drawn from.
I was told it would be faster if I requested two wire transfers. I was told to request the second transfer when the first transfer was complete which was in three days, 2/15. On 2/15 when I asked for the second transfer, I was told I could not request a second transfer for another 8 days but I could go to a branch to obtain a cash advance for which BOA would waive all charges. Sounds good, right but it isn't.
The branch I went to did not have enough money and then I was told that because I did not have an account with the bank they would not be able to give me the full amount. In my next call to BOA Customer Service, I asked to speak with a supervisor and was told after a few minutes, that the supervisor said there was no need to speak with me because he/she could not help me. I also informed BOA Customer Service that I had recently received a new card in the mail because of a security breach but did not receive a phone call informing me of the breach as I had in the past. There is more but this is the highlight.
All I wanted was my money to be either wired to my other credit card account or wired to my checking account. Granted I made the mistake, but why should BOA hold my money for any length of time.
Product or Service Mentioned: Bank Of America Banking Service.