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Called to ask questions about modification for home loan...never pursued it beyond asking questions. They put me in the program, coded my account that I was in this modification program, which prevented me from doing some basic customer service maintenance on my account.

Called once, they said all loan modification codes were removed from my account. But, the following month, I had to call again. So far this month I have called 3 times regarding the same issues! Hours on hold, wasting my time!

Hopefully, they will actually do what they say will this time!

OH, by the way...on mortgage accounts w/escrow, they may have you set up with a reserve on the escrow account, but you can ask to have it removed. Why should they hold onto HUNDREDS of your dollars when they don't need to?!?!?

Product or Service Mentioned: Bank Of America Loan Modification.

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