Product: Bank Of America Account Clear all filters (231 of 231 reviews match)
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Bank Of America - Cutting off autopayments

I appreciate their concern for security but lately its been taken too far. I am having to contact bank in person regarding payments not going through. There is more than enough yet its rejecting. The telephone bankers probably from overseas take forever and how reliable are they. Its frustrating and humiliating. I pay my taxes too.
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Review
#1657578 Review #1657578 is a subjective opinion of poster.
Product
Bank Of America Account
Pros
  • Many locations
  • How it used to be
Cons
  • Rejecting legitimate charges
Reason of review
Order processing issue

Bank Of America in Oak Park, Illinois - Terrible and confused

I deposited 3000 into my account using a cashiers check and the bank immediately took my money and closed my account for no reason! When I contacted corporate they told me they don’t accept cashiers checks into an account! Wish I would’ve known this before I deposited my damn money!!!! They closed my account for no reason! I have to borrow money and can’t even receive my pay check from work!!! Never again BOA!!! This bank needs to close!!!!
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Review
#1655769 Review #1655769 is a subjective opinion of poster.
Product
Bank Of America Account
Pros
  • Never had any issue until now
Cons
  • Nobody to talk to 4 help
  • Poor service care
Reason of review
Bad quality
Loss
$1000
Preferred solution
At least give me my pay check and compensate me for getting to work!
Tags
  • holding checks

Bank Of America - Fraud

1.0
Details
When I opened the bank account 10 years ago I was informed that no maintaince dee will be charged if I have direct deposit. My direct. Just this year my dirext deposit changed and I was charged a fee. When I called they stated that each direct deposit has to be over 250. I was never told that before. So I'm very disappointed that they changed the rules on me after so many years. Bye Bank of America.
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Review
#1627840 Review #1627840 is a subjective opinion of poster.
Product
Bank Of America Account
Reason of review
Problems with payment
1.6
Details
I deposit my IRS check in the Atm at McCain Blvd and North hills on May 29th 2018. I was giving $200.00 credit on Tuesday April 2, 2018. On Wednesday April 3, I checked my bank account and they reversed my credit. I called the 1800 line and the representative informed...
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Review
#1543984 Review #1543984 is a subjective opinion of poster.
Product
Bank Of America Account
Cons
  • Deception
  • Accountability
  • Not doing what they said
Reason of review
Problems with payment
Loss
$3
Preferred solution
Full refund
Tags
  • Bad Bank
1.0
Details
and having to depend on friends and family to loan me money I finally switched Brokers and was beginning to see a light at the end of the tunnel - I had a closing in April for $3000 - I was excited to think that I could get close to getting caught up on my bills and...
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Review
#1541285 Review #1541285 is a subjective opinion of poster.
Product
Bank Of America Account
Cons
  • Poor service care
  • Nobody to talk to for help
  • No reconsideration offered
Reason of review
Poor customer service
Loss
$2800
Preferred solution
Let the company propose a solution
Featured
1.0
Details
I got a letter on May 6th saying "your accounts listed above will be restricted from use in 50 days and permanently closed 60 days from the date of this notice" Initially I thought this was a scam or a hoax because my wife and I have had an active checking account with...
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8 comments
DeterminedMeerkat575
#1729515

Just for you folks out there, (if any of you are interested), they did close out my account with no further communication. They just cut me right off.

And to add insult to injury there was still a positive balance which they withdrew and secreted away somewhere. When I phoned them up and asked what happened to that, they would not talk to me because the account no longer existed!! I had knowingly left that money in there to pay off what I owed on my BOA Merchant Account, so when the latter tried to pull the balance that I owed, it got thrown back and I got an email saying "we have been unable to bill for your merchant services". I replied saying "not my fault people, ask your BOA colleagues where my balance is, because I can't locate it - maybe you can?

If you can find it, you can take what I owe you". Needless to say no reply to this, except for a further demand on 1st August. Yesterday I spent one and a half hours on the phone trying to settle this, and got pretty much nowhere, because after talking to 3 different departments they tried to re-direct me to collections, but they had closed for the day! And BTW, they tell me that they have snail mailed me a check for the balance I had left!

In the meantime I opened new accounts with Wells Fargo - needless to say after all their bad press lately they welcomed me with open arms, and so far I have to say compared to BOA it's like chalk and cheese.

BUT NEVER TRUST A BANK. That is the statutory lesson I have learned from this experience!

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Review
#1533753 Review #1533753 is a subjective opinion of poster.
Product
Bank Of America Account
Cons
  • Them treating me like dirt
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Bank Of America - Put Citibank check on hold for 12 days

2.7
Details
We deposited a Citibank check at a BoA ATM for $3000 on May 2 and noticed that they were holding the check until May 14th. We called to find out why since in about 25+ years of being with BoA that had not happened. We were told that they weren't sure if the check would clear. Really, a check from Citibank? We have a photocopy of the ATM deposit slip with a photo of the check. At this point I am checking out other banks that might provide better service and better customer support.
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Review
#1528861 Review #1528861 is a subjective opinion of poster.
Product
Bank Of America Account
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
1.0
Details
Donald Smith To: brian.t.moynihan@bankofamerica.com Feb 23 at 8:38 PM This is Dr. Smith. I've been in touch either in person or by phone nine times in six weeks. Every other week my cards do not work (I make $120,00 a year), every other day I cannot get on online...
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2 comments
Anonymous
#1667904

Yeah like you would put BOA out of business and charge then "thousands of dollars". Pathetic .

You think the bank cates about you?

They could care less if you close an account. I mean you'll probably die in 30 years anyways

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Review
#1479094 Review #1479094 is a subjective opinion of poster.
Product
Bank Of America Account
Pros
  • Everyone should switch to webster it has only one less branch
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • Worst Customer Experience Possible

Bank Of America in Baltimore, Maryland - Scam artist

My account was randomly placed on hold and im not being given the reason. The supervisors are rude and didnt try to help figure the situation out any. Im a single father and you decide to just hold my money when you please. I donot recommmend Any MONEY NETWORK SERVICES
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Review
#1478296 Review #1478296 is a subjective opinion of poster.
Product
Bank Of America Account
Reason of review
Poor customer service

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts

Bank Of America in Auburn, New York - Closed account no reason given lost my rewars

1.0
Details
Got an email saying my account was closed it had a 0 balance and never a late payment could give no reason and lost my rewards i earned,lousy bank
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Review
#1461522 Review #1461522 is a subjective opinion of poster.
Product
Bank Of America Account
Reason of review
Problems with payment