Product: Bank Of America Better Balance Rewards Credit Card Clear all filters (2 of 2 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.3
Details
Bank Of America - BOA fails to protect customer from real fraud case
Bank Of America - BOA fails to protect customer from real fraud case
Bank Of America - BOA fails to protect customer from real fraud case
My credit card been phone scammed on April.I have all the evidence, police report. BUT: 1, BOA custermer service push you around in different departments, let you waiting, holding in the line. After 30 mins, if you are lucky, you could talk to the right person. 2, They...
View full review
1 comment
dadatutu
#1352101

A lot of friends told me similar situation...

Review
#1076462 Review #1076462 is a subjective opinion of poster.
Product
Bank Of America Better Balance Rewards Credit Card
Cons
  • Long time waiting for phone call
  • Poor customer service
  • No mission
Reason of review
Poor customer service
Loss
$2100
Preferred solution
Appologize and fully cover my loss
Resolved
1.2
Details

Update by user Dec 15, 2016

I wrote a consumer bureau and the president of the bank. Both investigated.

The presidents office agreed to resolve the issue with me, thank you.

The consumer bureau was nice at first. I told them about the $1.99 writeoffs and they pretty much LIED about them and...

View full review
Review
#955598 Review #955598 is a subjective opinion of poster.
Product
Bank Of America Better Balance Rewards Credit Card
Pros
  • Ability to transfer funds with other boa customers
  • Ability to transfer money between member accounts
Cons
  • Boa employees circumventing bonuses by manipulation
  • Customer service not understand product
  • Customer service never got back to me about issue
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Tags
  • Credit Card Rewards

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts