Family hardships recently drove us to ask BofA about mortage programs available. Of course we could never get an answer after almost 8 months.
Their service is the worst. They did respond indirectly however; by taking our open line of credit account and closing it telling us our house wasn't worth what we owed...Duh! Bear in mind we put down $100,000 for our home. Then they took our credit card and decided instead of 6.4% it should be 13.99% if we continued to use it.
We stopped using the card. Please bear in mind we have been a good customer of theirs for many years and have NEVER made a late payment on any account. My goal is to pay off the credit card, and at some point refinance the mortgage (I suppose I could walk away from the house to screw them). I am now in the process of taking my retirement account out of Merrill Lynch (a subsidiary of BofA) with about 100k balnace and opening an acocunt with someone else.
I don't understand how they get help from the government (TARP) and we get nothing in return.
BofA is a bunch of crooks who belong in jail.
Product or Service Mentioned: Bank Of America Credit Card.