Product: Bank Of America Cash Rewards Credit Card Clear all filters (6 of 6 reviews match)
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Bank Of America in Branford, Florida - Bank somewhere else

1.1
Details
Their credit card service is a nightmare and they mistreat and outright abuse their customers. They do not remove fraudulent charges, even when they have been proven. I would not ever recommend them to anyone, massive foreclosures and lawsuits.
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Review
#1720437 Review #1720437 is a subjective opinion of poster.
Product
Bank Of America Cash Rewards Credit Card
3.9
Details
I used to have a great account a lot of money with BOA and they treated me better than any bank i've ever dealt with, Never denied any of requests whenever i needed their help. I had an accident March, 2017 and i've emailed them letting them i may not be able to pay my...
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1 comment
Anonymous
#1679668

No one cares....

Review
#1523877 Review #1523877 is a subjective opinion of poster.
Product
Bank Of America Cash Rewards Credit Card
Cons
  • Credit card service department
Reason of review
Credit card cancellation and account closure
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Services
1.8
Details
My daughter has gotten her Bank of America Credit Card hacked 5 times,that's 5 different cards hacked by the same shop in N.Y which she has never been to. Bank of America just sent her card number 5 and 2 weeks later it was hacked I have called NYPD they said go back...
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7 comments
Anonymous
#1597891

my internet security system is fine its the banks security system that's poor and needs a 100 % over haul. I have the same security system same internet same bank mine wasn't hacked.

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Review
#1400791 Review #1400791 is a subjective opinion of poster.
Product
Bank Of America Cash Rewards Credit Card
Cons
  • Poor service
Reason of review
Security
Preferred solution
get a new internet security system stop accounts from being hacked
1.0
Details
I would not recommend this card to anyone. The customer service wait time is 20- 30 minutes (I took a picture of the waiting time), you don't get any help and you get no as an answer for all questions or requests. I disputed a charge for the first time in 17 years and...
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1 comment
Anonymous
#1621697

I just had a similar problem - their request for further documentation arrived 4 days after deadline. They would not accept.

Was not a huge amount, but might have been. Also, was left hanging on phone for over an hour.

I have closed both the cards I have had, and used regularly, for about 20 yrs. Not worth it - my credit rating is excellent and many other cards have a better rewards program.

Review
#1276977 Review #1276977 is a subjective opinion of poster.
Product
Bank Of America Cash Rewards Credit Card
Reason of review
Poor customer service

Bank Of America in Washington, District Of Columbia - Credit card annual fee

I can not believe that after being a loyal customer for 8+ years I called in to have $39.00 annual fee waived & could not have it waived, every year I have paid their annual fee but this year I requested to be waived/refunded & could not believe their *** answer they gave me,time for me to move to another credit card company...Im going to even close off my checking & savings account with bank of america & definitely will not recommend them to my friends or family, no to mention the customer service agent Jeffery that assisted me had no interest in helping out neither was his supervisor Silvia.will not recommend
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Review
#905956 Review #905956 is a subjective opinion of poster.
Product
Bank Of America Cash Rewards Credit Card
Reason of review
annual fee
Loss
$39
Preferred solution
Let the company propose a solution

Bank Of America in Syosset, New York - Most Inconvenient Credit Card

1.8
Details
Compared to other credit cards on the market, Bank of America is by far the worst and most inconvenient. When calling in for any issue you wait on hold or 20-30 minutes to speak to someone and their reps are hardly ever located in the U.S. They send you new credit cards as "fraud prevention" so your credit card number will be constantly changing. I finally had it and decided to cancel the card - wanted to transfer my cash rewards even though it was less than $25. Waited on hold and they put in a request - never called me back. One week later I waited for 30 minutes for them to tell me request denied. Perfect example of why I was closing the card. This is a night and day experience compared to my Amex. I called to get a courtesy refund of a foreign transaction fee -- instead of refunding the fee amount - they refunded me double!! Bank of America certainly has some work to do in the customer service department to even be on the same level as Discover and Amex.
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Review
#896743 Review #896743 is a subjective opinion of poster.
Product
Bank Of America Cash Rewards Credit Card
Reason of review
Poor customer service
Loss
$12
Preferred solution
Full refund
Tags
  • Rewards card points
  • Bad Customer Services

Contact Bank Of America Customer Service

Website:
www.bankofamerica.com
Mailing Address:
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts

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