Product: Bank Of America Credit Card Clear all filters (115 of 115 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
2.0
Details
Card locked due to fraud alert for unknown reason. Called cust service but no way to verify I am account holder because they have old information in their file. Told to go to a local bank for resolution, but nearest bank is 100 miles away as they shut all of the...
View full review
1 comment
Anonymous
#1713598

Let me ask you a question, why do they have old information? When was the last time you answered one of their emails that asked you to confirm the information on your account was accurate?

When was the last time YOU updated your file? I'm guessing you probably didn't do it in 40 years. This is your fault if you haven't bothered to keep up with your business. The fact that you posted your phone# on a public message board shows how silly you are.

Unless this too silly to believe complaint is a ruse to get people to call that number for some reason.

What is it, a pay per call #? A scam sounds better than someone without enough sense to update their file.

Review
#1580089 Review #1580089 is a subjective opinion of poster.
Product
Bank Of America Credit Card
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
I'v try to get it all kinds of ways even by contact Bank of America, National consumer center and all, I did over 100 serveys just to get there as well buy with my bank card, still.. No reward! I need to be paid for my time!
View full review
2 comments
Anonymous
#1689509

I’ve read thousands of interviews and some really dumb ones like yours and I need to be compensated by the stupid idiots that post stuff such as yourself, you need to pay us for our time to read how stupid you are

View more comments
Review
#1534405 Review #1534405 is a subjective opinion of poster.
Product
Bank Of America Credit Card
1.0
Details
paid wrong account on April 4th and would not have been involved in that 15 different people told me I'd have my money in 3 days 10 days a day and a half 3 days 10 days finally told me they were going to keep my $400
View full review
1 comment
Anonymous
#1684493

I get it, you messed up by paying the wrong account but after you wrote that part of your review things went downhill fast, please stop posting after you’ve had so much to drink, you made no sense, heck I bet that bottle of Jack you downed didn’t have a clue what you meant either

Review
#1530652 Review #1530652 is a subjective opinion of poster.
Product
Bank Of America Credit Card
1.0
Details
Customer for 25 years. Gave a card w line $40k line I haven’t used for years. Asked to have line transferred to travel rewards card I would actually use. 6 calls - 2 hours-2 weeks later am told I have to apply for a card — stupid company! Why just move the line -...
View full review
1 comment
Anonymous
#1631979

Yes a stupid company on customer service. Had a credit card for over 8 years where they unilaterally raised my credit limit to $20K.

I called to asked them if they could reduce my credit line to $5K so I can manage my credit rating (i.e., trying to reduce my revolving credit exposure). They said I had to open a new account. I said ok, but when I cancelled my old credit line and opened a new account they said the maximum allowable credit line for a new account is $2.5K. I said I had a $20K credit line before and now only asking for a credit line of $5K!

BOA required me to open a new account. She said nope, I could only get an intial $2.5K line of credit because it was a new account and it was their policy that new accounts only have an initial $2.5K limit.

You can't fight STUPID. Needless to say I went to another credit card service.

Review
#1451083 Review #1451083 is a subjective opinion of poster.
Product
Bank Of America Credit Card
Reason of review
Poor customer service
1.0
Details
Poor BOA customer service-- do they really care? CNN reports "...America's second-largest bank hauled in $6.9 billion in profit during the first three months of 2018. That's the biggest quarterly profit in Bank of America's history, taking out the previous record set...
View full review
4 comments
Anonymous
#1631348

BOA can provide $1 Million to the Trump Inauguration Committee, a multi-billionaire but yet needs to "nickel and dime" their customers with a strategy of chasing every possible way to squeeze another dollar of fees and make any profit out of every single customer and financial instrument. Think about that....

what kind of core values do they have? Their focus is to make money not providing customer service nor customer care!

View more comments
Review
#1448535 Review #1448535 is a subjective opinion of poster.
Product
Bank Of America Credit Card
Reason of review
Poor customer service

Bank Of America in Kingston, New York - Credit card

Disputed charges on my card, called dispute dept and was told all charges have been dropped. three weeks later i received three different letters in mail post marked 12-26-18 12-27-18 12-28-18. The letters basically said I had till 12-27-18 to respond in writing to continue to dispute charges. The letters were post marked in Reading Pa and I live in Michigan. Know im being told sorry about your luck and u are stuck paying the bill. Better than three hours on phone and guess what still waiting for some one to answer. As usual the big corporate companies don't care about a customer who has been with them for eighteen years.
View full review
Review
#1438805 Review #1438805 is a subjective opinion of poster.
Product
Bank Of America Credit Card
Reason of review
Poor customer service
Loss
$350
Preferred solution
Full refund
A credit card customer since 1983 with a great credit rating and high income. When trying to use our credit card to purchase items and the card was declined I called Bank of America. It took 1 hour and half on the phone taking to 3 different departments to find out...
View full review
1 comment
Anonymous
#1608194

" did not pay interest " Well duh..... If you aren't making them money beyond the fees they charge a vendor, you are useless to them.

Why would they want to have you sitting around since '83 making them little to nothing when they can either charge you a fee or close you down and move your limit to someone who will get them paid. This is business, not personal...No on cares how long you've been with someone these days.

It just doesn't matter.. Find another way to validate yourself and you'll be fine.

Review
#1416182 Review #1416182 is a subjective opinion of poster.
Product
Bank Of America Credit Card
Reason of review
Poor customer service
1.9
Details
I paid off a credit card 548.00 my reward for doing this was to have my account closed.October 19 2018 Yes I contacted them .No results so far.They are worthless,I am a senior 67 living on SSI 750a month this was important to me.
View full review
2 comments
Anonymous
#1636943

BOA doesn't desire senior customers who are on fixed income and pay their bills. They can't squeeze higher fees and charge higher interests, its better profit wise for them to cancel you in favor of other better vulnerable customers where they can have better profit margins and more predatory options. How else can they pay their top 5 execs $80 Million: > Brian Moynihan, CEO - $21 Million; > Thomas Montag, COO- $18.4 Million; > Paul Donofrio, CFO- $12 Million; > Terrence Laughlin, Vice Chair - $11 Million > Geoffrey Greener, Chief Risk Officer- $11.3 Million

View more comments
Review
#1388286 Review #1388286 is a subjective opinion of poster.
Product
Bank Of America Credit Card
Reason of review
Return, Exchange or Cancellation Policy
I used my BOA cc to rent a car July 2018 credit cards are supposed to be your insurance BOA only pays up to the deductible ONLY if all requirements are met I jumped through all their hoops and sent everything that was required to BOA exactly when the rental agency...
View full review
Review
#1382801 Review #1382801 is a subjective opinion of poster.
Product
Bank Of America Credit Card
Reason of review
Poor customer service

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts
I had a BOA credit card with a high personal credit ratings (800+) for over 10 years and always paid on time or ahead of schedule. I recently received a letter that they required a W9 form from my wife who is an authorized user. I asked why they needed such tax...
View full review
Review
#1328902 Review #1328902 is a subjective opinion of poster.
Product
Bank Of America Credit Card
Reason of review
Problems with payment