Product: Bank Of America Customer Care Clear all filters (108 of 108 reviews match)
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I've been a loyal BOA customer for the last 26 years.Even stuck with them through the 'meltdown' in 2008. Since then, they've CLOSED the local branch instead of adding a 2nd ATM or more tellers.. (the location in Lawton, OK, a Military Base town kept them busy), so the...
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Review
#1201371 Review #1201371 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America in West Palm Beach, Florida - Rude staff

1.0
Details
1827 N Military Trl, West Palm Beach, FL 33409 Never ever come to this place, peoples here is so rude. The tablet guy with funny name ynusha or some *** like this is so stupid!! I came to change my account to this bank but i gave up... the peoples in wells fargo is much better. Feb/13/2018
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Review
#1188974 Review #1188974 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
1.5
Details
I have been banking at boa for 40 years, business account as well as personal.At East Islip branch all the wonderful employees were transferred elsewhere, new staff is very unfriendly. The line is usually long, only one teller. Yet as you walk in your greeted by...
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Review
#1186107 Review #1186107 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
1.0
Details
I have my friend of almost 40 years help me by listening to phone calls together so she can help me I cant hear well or understand the terms plus Im getting old and I need the help.Today they demanded I take it off speaker phone that she couldnt hear the conversation....
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Review
#1172194 Review #1172194 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America in Asheville, North Carolina - Fraud

1.0
Details
UTTERLY disgusted with how Bank of America chooses to do business! There was a fraudulent charge on my account SATURDAY Jan 6th. Today is now MONDAY Jan 15th and the money was barely returned SUNDAY Jan 14th. MY MONEY has been withheld from me for 8 DAYS! This is completely unacceptable and disappointing. I've called 10 times and everyone has been giving me the run around. I'm going to make sure I tell all my friends and family about my awful experience with this company!
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Review
#1169512 Review #1169512 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Problems with payment

Bank Of America Should BE AVOIDED!!!!!!!!!!!!!!!

1.0
Details
On December 18, 2017 I contacted BAC in the hope I could dispute and file a claim against a charge from a company that seemed to cheat me by offering an invest book for the sum of nineteen dollars. I never received my purchase and contacted the company. Their answer was the book was back ordered and had no idea of when the book would be sent to individuals that had paid for the book from over two weeks. I had a strong feeling this book offer was nothing more than a ripoff! I contacted Bank Of America and waited over an hour to open a claim against the company for a refund of the nineteen dollars charged on my credit card from the company. Dealing with Bank of America is simply an exercise in futility! I sympathize with customers that have loans, mortgage's or any problems with their credit or issues involving Bank of America!. I am grateful my issue only involved nineteen dollars and not a loan or a more serious problem!
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Review
#1151264 Review #1151264 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Unable to assist
  • Lack of knowledge or unwilling to help
Reason of review
Poor customer service
Loss
$19
Preferred solution
Full refund
1.0
Details
BofA has become desperate and greedy.I have been a customer for over 10 years and as of today have closed my checking and credit card accounts with them. I was recently charged two overdrafts because we transferred money from my wife's BofA money market account through...
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2 comments
Anonymous
#1409986

Yes screw um they just use us as tools. All feds!!!

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Review
#1149265 Review #1149265 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
1.0
Details
We have been with the bank for 25 years and somebody entered my last name as middle name.When the account verification was needed, the error was caught BUT even though it was not my fault, they froze our accounts and told us that we HAD to go to a local branch to get...
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1 comment
Anonymous
#1399177

When you go in to the branch, fire B of A and go to a local, community bank or better yet, a credit union. All of the monster mega banks are a bad deal.

Review
#1139970 Review #1139970 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
an apology!
Tags
  • Change Bank

Bank Of America - Never no tellers

1.6
Details
Every time i go to Bank of America it’s never any tellers to accommodate the people in line. They have one teller working the inside and drive tru. Friday and Saturday is the busiest days only 2 tellers. I never can go there and get in and out. 1/2 hour in a bank to cash a check or any business is unacceptable with the fees they charge. I’m searching for banking elsewhere I can’t anymore. There going to lose more customers than they can blink.
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Review
#1132942 Review #1132942 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America - Not enough tellers

I've been banking at Bank of America for years -- the last 21 years at the Fair Oaks location. The service in the past has been wonderful. However, after the changes were made a couple of years ago, the service is atrocious. Only one drive thru line and the one open is slow slow. This morning I was the second in line at the drive thru -- waited 15 minutes -- still the car in front of me was still waiting. I went inside -- just to get a check cashed -- one teller and one was helping him. I waited another 15 minutes. Finally, I got help. This is terrible customer service and I have heard others complain. I used to be able to pull in the drive thru for a check to be cashed and I was out of there in less than 5 minutes -- now just to get a check cashed takes a half hour or more.
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Review
#1115771 Review #1115771 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service