Product: Bank Of America Customer Care Clear all filters (105 of 105 reviews match)
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Bank Of America - Fees

1.0
Details
I absolutely HATE Bank of America! I would advise you never to get any type of account here. Please take your money to chase or some other bank before you go here. My family has all pulled their money from this bank. They have lots of hidden fees and horrible customer service!
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Author
Service
Bank Of America Customer Care
Reason of review
Pricing issue
Review #1042493 is a subjective opinion of poster.
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Bank Of America - Customer Care Review

2.4
Details
Bank of America customer service for bank and for NEA. Mast4carf is practically nonexistent. I have n Been on phone 40 min trying to find out why my charge was refused and my card blocked. It wasn't because I owed them money or an out of city charge so why? Why are there no people to answer the phone? I have been spoiled by Discovercard's wonderful customer service and it's benefits, which I can and do easily use on Amazon . SHAME ON YOU ,BAMK OF AMERICA, for your poor service.
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Author
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #1031780 is a subjective opinion of poster.
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Bank Of America Customer Care Review

2.2
Details
Rude African American Customer Service almost all of there customer service are rude they should really monitor all the calls and hear that there emplyees love to say things to feel better about themselves. I'm polite I say thank you then I'm being called retart by the African ghetto guy that hates himself and sounded high on the phone because he's *** on debut card claims department.
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Author
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #1030252 is a subjective opinion of poster.
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Bank Of America - Never answer the phone

1.0
Details
The bank of America branches are horrible when it comes to answering the phone lines. Customers need to speak directly to someone at a home branch sometimes and there are several branches that hear the phone ring but personally choose to ignore it. I'm really sick of it. I invest my money in this company and have been for over 8 years now but still remain frustrated with a lack of direct customer service. I think BOA should implement a plan to cause their workers to make sure they answer the phone. Sad that it has to come to that but I honestly believe that is the only way to get a response.
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Author
Location
Lithonia, Georgia
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #1024994 is a subjective opinion of poster.
1 comment
3.2
Details
I received a statement for $7,279 approx.and paid it off 2 days before the statement date. It turns out no matter if you pay in full what they say your statement is, they are going to come back the next month and charge you interest for paying off what they indicate is...
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maryanne.cochran1_32
#1350695

when you pay off your statement balance you have been accruing interest from the statement closing date each day on your balance. So if you pay the whole balance off near you...

Author
Service
Bank Of America Customer Care
Pros
  • Customer service rep tommy from montana is the best you have
Cons
  • Tell me up front the real total including interest
Reason of review
your lack of transparency
Preferred solution
Let the company propose a solution
Review #1019905 is a subjective opinion of poster.
2 comments
1.0
Details
I was on hold for 55 minutes waiting for a supervisor because I was lied too, no one ever answered me. I will NEVER do business with Bank of America again. .
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Anonymous
#1303880

Why on earth would anyone do business with BOA???

Author
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #1009452 is a subjective opinion of poster.
1 comment
Second time going through home loan process with BOA and I'm upset with myself for doing it the second time.Loan processor in my town just made redundant excuses for his lack of knowledge about my home loan process. Continued to say it was underwriters. I gave them...
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offconsumerpissed
#1260345

Stop with the "I'm a veteran! Pity me!" B.S. I'm a veteran as well. People like you are embarrassing. Your headline SCREAMS "I'm a veteran. I will tell you I'm a veteran. I ex...

Author
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #979188 is a subjective opinion of poster.
2 comments
1.9
Details
Again, she reverted back to "Do you want a replacement or not?" Absolutely terrible behavior on her part. I realize $5 is not a great deal of money, but there are principles of ethics and morals and Bank of America will always put money before morals. Absolutely...
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Anonymous
#1304298

Your *** fault for leaving your card in the atm, dont blame the bank. People nowadays dont want to take resposability for their actions.

Author
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #972842 is a subjective opinion of poster.
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Bank Of America - Customer Care Review

Cashing a check is like pulling teeth not to mention they have the worst hours not convenient at all every week that i try im always to late because they close before i get out of work and today i went to go cash my check which Saturday is the only day i can go they conveniently changed their hours again now its 12 not 1 online says 1 so whats the deal if you change your hours change your website its false information so far its cost me alot of money because i dont have an account and also alot in gas i drive there just to find out they are closed i have had it with this bank sorry but td bank and peoples bank is much more considerate when it comes to convenience i think bank of America needs to go back to the drawing board
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Author
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #970708 is a subjective opinion of poster.
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Bank Of America - Nickel and dime you to death

1.7
Details
After 25 years of being an Advantage Plus customer (4 accts) BOA is now going to start charging for our safety deposit box. They just decided they would not provide the free service, since they only made 5 Billion dollars the last fiscal qtr. But that's how they can make more money, just add another type of fee to their already long list of user fees at the bank. 75.00 a year per customer for safe deposit box. When you walk into the bank, during the week at 10:00am, one teller and one associate. The rest of the bank is baron! So now you have to make an apt to speak to someone regarding any banking issues!
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Author
Service
Bank Of America Customer Care
Cons
  • Continual customer service issues over multiple accounts
Reason of review
Poor customer service
Review #968002 is a subjective opinion of poster.