Product: Bank Of America Customer Care Clear all filters (109 of 109 reviews match)
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Bank Of America Customer Care Review

BofA El Monte branch has terrible customer service. 20+ people in line at lunch time and only two teller. More people opening accounts than servicing current clientele!
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Review
#946600 Review #946600 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
I use the Bank of America on Beltline Rd. in Irving Tx. They have closed all but 1 lane for regular customer use in the drive thru...1 lane. Been that way for almost a year. this is totatlly unacceptable. Customer service at this bank sucks. I am on the *** of...
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1 comment
Anonymous
#1237478

Most branches here in NJ-even the most busy-have closed their drive through entirely. And yes have only 2 tellers on staff most times.

And of course they have more people available to open accounts!

They make $ from that, not by having staff available to service accounts once they are opened. That's why they want you to use ATMs and mobile banking.

Review
#946594 Review #946594 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Customer service
  • No resolution available
  • Unprofessional
Reason of review
Poor customer service

Bank Of America - Customer Care Review from Orting, Washington

Your customer service is NULL AND VOID....After being a perfect client since 2002...I will be withdawing every cent amd closing my account...Hey BOA...you can thank Dina at your Fife Washington branch and your so called fraud department...Thay take my funds for transaction tgat was not authorized and I have to wait until its final!!!! They can see the transaction and took my money. BYE BYE BANK PF AMERICA Your customer service has gone to ***...my credit union appreciates my patronage.
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Review
#939032 Review #939032 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America Customer Care Review

1.0
Details
Hsving only one teller on s Friday is such poor customer service. There three other bank staffers atanding around telling jokes while the teller was out the door long. Rediculous. Unsat.
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Review
#933964 Review #933964 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America Customer Care Review

1.8
Details
12 customers in line to be helped, three tellers, only one working and taking customers... Enough said
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Review
#930080 Review #930080 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America Customer Care Review

Wow I have been on hold for over 30 minutes trying to report fraudulent activity on my account no answer I finally hung up
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Review
#926809 Review #926809 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America Customer Care Review

1.0
Details
Bank America is a pieces of ***, the customers service a piece ***, they always wasting your *** time the females are worth a listen whatever you do do not bank with Bank of America the customer service is horrible
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Review
#925729 Review #925729 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America - Customer Care Review from Greensboro, North Carolina

1.0
Details
Bank of America sucks outloud. They steal your money and lie. The CEO has no idea what is going on. Nancy Condos the supposed customer advocate is a lying ***. She is an old hag and she is rude. Customer service is horrible. They embezzle your money file a claim then steal it back. They steal your identity and open fake credit accounts. This bank sucks out loud and Nancy Condos needs to crawl under a rock and die.
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Review
#922634 Review #922634 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America Customer Care Review

1.0
Details
Worse bank in U.S.A... People very ***..and rude... They are only in the phone play game,fb, play Pokemon
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Review
#919958 Review #919958 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America in San Francisco, California - BOFA customer service sucks!

I needed copies of statements from closed accounts. Accounts were closed about 4 months ago. I went to the branch. They told me to call customer service. Why not spend the 5 minutes to print the statements and have a satisfied customer? I guess that is far too simple and the correct thing to do. It took me 30 minutes to get an agent on the phone. I was told they would send the statements. They still have NOT arrived!! I I will NEVER do business with BOFA! Ironically, I had considered changing back to BOFA from another major bank who is now involved in scandal. That is not happening!
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Review
#919932 Review #919932 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service