Product: Bank Of America Customer Care Clear all filters (70 of 70 reviews match)
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We have been with the bank for 25 years and somebody entered my last name as middle name.When the account verification was needed, the error was caught BUT even though it was not my fault, they froze our accounts and told us that we HAD to go to a local branch to get...
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Anonymous
Anonymous

When you go in to the branch, fire B of A and go to a local, community bank or better yet, a credit union. All of the monster mega banks are a bad deal.

1.0
Product
Bank Of America Customer Care
I didn't like
  • Customer service
#1139970
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Every time i go to Bank of America it’s never any tellers to accommodate the people in line. They have one teller working the inside and drive tru. Friday and Saturday is the busiest days only 2 tellers. I never can go there and get in and out. 1/2 hour in a bank to...
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1.6
Product
Bank Of America Customer Care
#1132942
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I've been banking at Bank of America for years -- the last 21 years at the Fair Oaks location. The service in the past has been wonderful. However, after the changes were made a couple of years ago, the service is atrocious. Only one drive thru line and the one open is...
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Bank Of America Customer Care
#1115771
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Bank Of America - Fees

#1042493
1.0
Details
I absolutely HATE Bank of America! I would advise you never to get any type of account here. Please take your money to chase or some other bank before you go here. My family has all pulled their money from this bank. They have lots of hidden fees and horrible customer service!
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Bank Of America Customer Care Review

#1030252
2.2
Details
Rude African American Customer Service almost all of there customer service are rude they should really monitor all the calls and hear that there emplyees love to say things to feel better about themselves. I'm polite I say thank you then I'm being called retart by the African ghetto guy that hates himself and sounded high on the phone because he's *** on debut card claims department.
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Bank Of America Customer Care Review

#946600
BofA El Monte branch has terrible customer service. 20+ people in line at lunch time and only two teller. More people opening accounts than servicing current clientele!
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Bank Of America Customer Care Review

#933964
1.0
Details
Hsving only one teller on s Friday is such poor customer service. There three other bank staffers atanding around telling jokes while the teller was out the door long. Rediculous. Unsat.
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Staff
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Upon checking my account online, saw 3 cash advances of $1500 made from 2 Wells Fargo and 1 Santanders banks.I called Bank Of America's Customer Service who took some details about this and reassured me that:1) the credit card would be immediately frozen, 2) a new card...
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Bank Of America Customer Care
#1110144
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Customer for forty years and there was a problem with our account.Late Payment because we didn't get the notice. When we found the problem called to correct. Paid the amount due, They didn't care if they made a mistake or not. We still had our credit score dinged...
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Anonymous
Anonymous

"We still had our credit score dinged "Huh? How many days past due were you? What do you mean you didn't get the notice? What does that mean?I don't have to get a notice to kn...

1.2
Product
Bank Of America Customer Care
I didn't like
  • Bank policies
#1099871
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Bank of america, is unfairly and inappropriately reporting me negatively to the credit bureaus, for an account that was transferred out to PennyMac and they already deleted the tradline. When I reached out to BOA they gave me the run around, although it's clearly...
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1.0
Product
Bank Of America Customer Care
I didn't like
  • Criminal business practices
#1076099
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Bank of America customer service for bank and for NEA. Mast4carf is practically nonexistent. I have n Been on phone 40 min trying to find out why my charge was refused and my card blocked. It wasn't because I owed them money or an out of city charge so why? Why are...
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2.4
Product
Bank Of America Customer Care
#1031780
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The bank of America branches are horrible when it comes to answering the phone lines. Customers need to speak directly to someone at a home branch sometimes and there are several branches that hear the phone ring but personally choose to ignore it. I'm really sick of...
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1.0
Product
Bank Of America Customer Care
#1024994
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I received a statement for $7,279 approx.and paid it off 2 days before the statement date. It turns out no matter if you pay in full what they say your statement is, they are going to come back the next month and charge you interest for paying off what they indicate is...
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maryanne.cochran1_32
maryanne.cochran1_32

when you pay off your statement balance you have been accruing interest from the statement closing date each day on your balance. So if you pay the whole balance off near you...

3.2
Product
Bank Of America Customer Care
I liked
  • Customer service rep tommy from montana is the best you have
I didn't like
  • Tell me up front the real total including interest
#1019905
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I was on hold for 55 minutes waiting for a supervisor because I was lied too, no one ever answered me. I will NEVER do business with Bank of America again. .
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Anonymous
Anonymous

Why on earth would anyone do business with BOA???

Anonymous
Tom

Still sitting on hold 55 minutes later to get ATM issue (ate the check) resolved after Kings Lake Blvd, Naples employee Josh said they cannot assist (where the ATM ate the che...

1.0
Product
Bank Of America Customer Care
#1009452
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