Product: Bank Of America Customer Care Clear all filters (109 of 109 reviews match)
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Bank Of America - Lied to me

1.0
Details
Said they’d get back to me on 3 different occasions. Never got back to me. Been over 3 weeks
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Review
#1667253 Review #1667253 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Pros
  • People who tried to make the situation right
Cons
  • No results
Reason of review
Poor customer service
Loss
$153
Preferred solution
Full refund
Tags
  • Unusual Activity

Bank Of America in Irvine-Lake Forest, California - Extremely poor customer service

1.0
Details
Lake Forest, CA branch, doesn't matter when you go in there is always a line because there is usually only one teller. 2 women behind the counter will not step up and help out. I spent half hour in line with 2 tellers because teller#1spent the whole time helping one person. Today when I asked for the women just standing behind the counter texting for her card. Told to sit down and wait. I said I would wait at counter on the side. She would not give me her card or name because I "threatened" her because I was not going to sit down. They do not care about customers. I closed all of my accounts 2 years ago but still have to go to BankAmerica for business. II I would not use them if I did not have too!!
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Review
#1653400 Review #1653400 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Pros
  • Many locations
Cons
  • Bad customer service
  • Too many to mention
  • Customer service sucks
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bank Of America Customer Service

Bank Of America in Miami Beach, Florida - I'm very upset

Today i came to local office in bank of america in Miami beach which is located on Lincoln road & Washington ave, i have serious question but represantative told me call to this number and we are not going to help you
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Review
#1636113 Review #1636113 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Had numerous client accounts at SW Florida BOA; visit bank 7-10 times month. Never, NEVER enough employees. Lines from 8-35 or more people not uncommon; photos to prove it. One teller, to service all; they close drive-thru forcing people to come inside for bad customer...
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Review
#1620457 Review #1620457 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Pros
  • Locations
Cons
  • Horrible customer service
Reason of review
Poor customer service

Bank Of America - The dead are buried

Waiting for the estate to answer. My father deceased 7/2018 mom 09/2018 the only living Heir is me. They want court order papers that I am the heir. Hello they only had one child as stated on the affidavit Yes let's bring back the dead to Verify who I am.
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Review
#1530282 Review #1530282 is a subjective opinion of poster.
Service
Bank Of America Customer Care

Bank Of America in Searcy, Arkansas - Credit card

Applied for credit care when I went to activate it, the process was a fing joke. Stayed on the line for 45 minutes with a lady I who I couldn't understand she talked so low, she was suppose to send me an online link to setup account which she never did. Called back to another number and stayed on line with that lady another 30 minutes she could not help said she would put me through to another person, thats when I told her to just cancel the dam card.
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Review
#1520608 Review #1520608 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America in Hopewell, Virginia - Cashiers Check

told in the bank yesterday when I deposited a Cashiers Check from another Bank - by 3 people two tellers and a Manager who were standing around talking - that funds would be available after midnight on my deposit. Well next day check my account on line - now says it will NOT be AVAILABLE until April 4th - - called - absolutely NO satisfaction - will be closing my account there - this is only about the 4th major issue there in the last 5 years -thank god there are Credit Unions around. There lack of training and lies are ridiculous and they could care less.
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Review
#1501506 Review #1501506 is a subjective opinion of poster.
Service
Bank Of America Customer Care
1.0
Details
Branch manager, staff and phone support have no clue. No one was able to resolve my problem. It is easier to just avoid BA and just deal with another bank like Chase or even avoid the banks and go to a credit union if you want better customer service. I will never bank with Bank of America...
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2 comments
user22618545
#1673793

Ditto

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Review
#1496311 Review #1496311 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Call center
  • Management
  • Customer service
Reason of review
Poor customer service
Preferred solution
N/A
They don’t need to buy guns to destroy you and kill your soul, they are so corrupt our justice system can’t even enforce court orders to the millions of people that lost the only security they thought they had. The American people need to require companies guilty of...
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1 comment
Anonymous
#1646644

Guess you should have paid your mortage, at least that was an option for you - but I guess you had another solution, well hows that working out for you now, standing at the curb looking at the home you used to own that the bank took from you because you failed to make your payments on time (heck, you failed to make your payments period), well I guess we all have options in life and listening to you complain that it wasn’t your fault you didn’t make mortgage payments is sad, very very sad - own up to your actions that led to you losing your house Sincerely Yours Bank of America - Customer Service Team

Review
#1473154 Review #1473154 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts
1.0
Details
However this was not good enough for him. BANK OF AMERICA SUCKS WHEN IT COMES TO CUSTOMER SERVICE. IT IS NON EXSISTANCE. I WILL NEVER GET MY OVER PAYMENT BACK. I will never open a checking account or credit card with them. I will tell everybody I know how bad their...
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Review
#1445764 Review #1445764 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Loss
$912
Preferred solution
Full refund