Product: Bank Of America Customer Care Clear all filters (105 of 105 reviews match)
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1 comment
1.0
Details
Bank Of America - Dissatisfied long time Customer.
Bank Of America - Dissatisfied long time Customer.
Dissatisfied long time Customer. 12-3-2018 We placed a first-time claim with BOA claim #88931390 about an item we had purchased a few months ago. At first, they were great they reimbursed our account. Then after a few weeks, they wanted more info on the item so we sent...
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Anonymous
#1632267

QUOTE : "Dissatisfied long time Customer" ... what is wrong with this statement ? Why stick around so long ? I don't understand. Sounds like an oxymoron.

Author
Service
Bank Of America Customer Care
Cons
  • Outcome of the claim
Reason of review
Poor customer service
Loss
$204
Preferred solution
Full refund
Review #1414017 is a subjective opinion of poster.
2 comments
1.0
Details
Branch manager, staff and phone support have no clue. No one was able to resolve my problem. It is easier to just avoid BA and just deal with another bank like Chase or even avoid the banks and go to a credit union if you want better customer service. I will never bank with Bank of America...
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user22618545
#1673793

Ditto

Author
Service
Bank Of America Customer Care
Cons
  • Management
  • Call center
  • Online
Reason of review
Poor customer service
Preferred solution
N/A
Review #1496311 is a subjective opinion of poster.
1 comment
1.0
Details
Below is the letter I sent to Bank of America ... Dear Sir or Madam ,Reasons I am closing my account : 1.Your corporation has closed hundreds of ATM's across the US , making it difficult to withdraw cash when traveling. 2.Closed many financial centers , Amarillo now...
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Anonymous
#1632515

BOA doesn't care!!! They have a strategy (and reputation) of squeezing every penny from customer service fees and financial transaction. They have made record profits in 2018 ...

Author
Service
Bank Of America Customer Care
Cons
  • Awful customer service
  • Withholding funds
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Review #1430903 is a subjective opinion of poster.
0 comments
1.0
Details
However this was not good enough for him. BANK OF AMERICA SUCKS WHEN IT COMES TO CUSTOMER SERVICE. IT IS NON EXSISTANCE. I WILL NEVER GET MY OVER PAYMENT BACK. I will never open a checking account or credit card with them. I will tell everybody I know how bad their...
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Author
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Loss
$912
Preferred solution
Full refund
Review #1445764 is a subjective opinion of poster.
0 comments

Bank Of America - Horrible Customer Service

1.0
Details
We were with Bank of America for over 23 years.I must say that we switched when we had a problem with credit processing. We had a customer come in with a bad credit card, which we ran and the credit processing machine gave us an approval.The amount was for over $5000. We called the bank to verify that the card was good which they said , all was well! Then we find out the card id bad they have been holding all funds and better yet after 2 weeks we finally get a call to fill us in as to what they have been doing. Very Bad business practices on Bank Of Americas part.
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Author
Location
Kingston, New York
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Loss
$34
Review #1437631 is a subjective opinion of poster.
0 comments
1.0
Details
I had some accounts with Bank Of America, I would never do business with this company ever again, you will see all the bad reviews. I had six accounts all in good standing, I payed on time every month and they closed all of them. I have never had that problem with any...
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Author
Service
Bank Of America Customer Care
Cons
  • Way they do business
Reason of review
Losing my credit cards and my points
Tags
Review #1403525 is a subjective opinion of poster.
0 comments

Bank Of America - The dead are buried

Waiting for the estate to answer. My father deceased 7/2018 mom 09/2018 the only living Heir is me. They want court order papers that I am the heir. Hello they only had one child as stated on the affidavit Yes let's bring back the dead to Verify who I am.
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Author
Service
Bank Of America Customer Care
Review #1530282 is a subjective opinion of poster.
0 comments

Bank Of America - Credit card

Applied for credit care when I went to activate it, the process was a fing joke. Stayed on the line for 45 minutes with a lady I who I couldn't understand she talked so low, she was suppose to send me an online link to setup account which she never did. Called back to another number and stayed on line with that lady another 30 minutes she could not help said she would put me through to another person, thats when I told her to just cancel the dam card.
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Author
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #1520608 is a subjective opinion of poster.
0 comments

Bank Of America - Cashiers Check

told in the bank yesterday when I deposited a Cashiers Check from another Bank - by 3 people two tellers and a Manager who were standing around talking - that funds would be available after midnight on my deposit. Well next day check my account on line - now says it will NOT be AVAILABLE until April 4th - - called - absolutely NO satisfaction - will be closing my account there - this is only about the 4th major issue there in the last 5 years -thank god there are Credit Unions around. There lack of training and lies are ridiculous and they could care less.
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Author
Service
Bank Of America Customer Care
Review #1501506 is a subjective opinion of poster.
0 comments
1.0
Details
Their Merril Edge agent spent more time telling me his life story instead of closing a small account under my Merril Edge portfolio. He also lied and told he I would receive $600 for my investments and I would have if he had set my account up correctly. He is a Merril...
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Author
Location
Phoenix, Arizona
Service
Bank Of America Customer Care
Reason of review
Worst experience ever
Loss
$5000
Review #1333292 is a subjective opinion of poster.