Product: Bank Of America Customer Care Rating: 1 Star Clear all filters (45 of 109 reviews match)
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Bank Of America - Lied to me

1.0
Details
Said they’d get back to me on 3 different occasions. Never got back to me. Been over 3 weeks
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Review
#1667253 Review #1667253 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Pros
  • People who tried to make the situation right
Cons
  • No results
Reason of review
Poor customer service
Loss
$153
Preferred solution
Full refund
Tags
  • Unusual Activity

Bank Of America in Irvine-Lake Forest, California - Extremely poor customer service

1.0
Details
Lake Forest, CA branch, doesn't matter when you go in there is always a line because there is usually only one teller. 2 women behind the counter will not step up and help out. I spent half hour in line with 2 tellers because teller#1spent the whole time helping one person. Today when I asked for the women just standing behind the counter texting for her card. Told to sit down and wait. I said I would wait at counter on the side. She would not give me her card or name because I "threatened" her because I was not going to sit down. They do not care about customers. I closed all of my accounts 2 years ago but still have to go to BankAmerica for business. II I would not use them if I did not have too!!
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Review
#1653400 Review #1653400 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Pros
  • Many locations
Cons
  • Bad customer service
  • Too many to mention
  • Customer service sucks
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bank Of America Customer Service
1.0
Details
Branch manager, staff and phone support have no clue. No one was able to resolve my problem. It is easier to just avoid BA and just deal with another bank like Chase or even avoid the banks and go to a credit union if you want better customer service. I will never bank with Bank of America...
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2 comments
user22618545
#1673793

Ditto

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Review
#1496311 Review #1496311 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Call center
  • Customer service
  • Online
Reason of review
Poor customer service
Preferred solution
N/A
1.0
Details
However this was not good enough for him. BANK OF AMERICA SUCKS WHEN IT COMES TO CUSTOMER SERVICE. IT IS NON EXSISTANCE. I WILL NEVER GET MY OVER PAYMENT BACK. I will never open a checking account or credit card with them. I will tell everybody I know how bad their...
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Review
#1445764 Review #1445764 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Loss
$912
Preferred solution
Full refund

Bank Of America in Kingston, New York - Horrible Customer Service

1.0
Details
We were with Bank of America for over 23 years.I must say that we switched when we had a problem with credit processing. We had a customer come in with a bad credit card, which we ran and the credit processing machine gave us an approval.The amount was for over $5000. We called the bank to verify that the card was good which they said , all was well! Then we find out the card id bad they have been holding all funds and better yet after 2 weeks we finally get a call to fill us in as to what they have been doing. Very Bad business practices on Bank Of Americas part.
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Review
#1437631 Review #1437631 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Loss
$34
1.0
Details
Below is the letter I sent to Bank of America ... Dear Sir or Madam ,Reasons I am closing my account : 1.Your corporation has closed hundreds of ATM's across the US , making it difficult to withdraw cash when traveling. 2.Closed many financial centers , Amarillo now...
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1 comment
Anonymous
#1632515

BOA doesn't care!!! They have a strategy (and reputation) of squeezing every penny from customer service fees and financial transaction.

They have made record profits in 2018 boosted by the Corporate Tax cut. BOA corporate culture: - Despite leading all banks (including Wells Fargo which is no easy effort) in unethical, criminal and civil fines and penalties, BOA top 5 executives were compensated over $80 Million in 2017: Brian Moynihan, CEO - $21 Million; Thomas Montag, COO- $18.4 Million; Paul Donofrio, CFO- $12 Million; Terrence Laughlin, Vice Chair - $11 Million Geoffrey Greener, Chief Risk Officer- $11.3 Million. At the same time BOA has released over 100K employees over the past several years. - A senior executive at Bank of America in New York departed last week after an internal investigation into a young female banker’s accusation of inappropriate sexual conduct, according to people at the bank who were briefed on the investigation.

- A 21 year-old Bank of America Intern Moritz Erhardt was found dead in the shower. Erhardt had reportedly worked three consecutive all-nighters.

Numerous outlets have indicated this isn’t uncommon with banking interns, and is part of an unofficial “hazing culture” where interns work around the clock. Stay with BOA at your own risk....

Review
#1430903 Review #1430903 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Withholding funds
  • Awful customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Will Also Be Putting Online
  • Bad Customer Service
1.0
Details
Bank Of America - Dissatisfied long time Customer.
Bank Of America - Dissatisfied long time Customer.
Dissatisfied long time Customer. 12-3-2018 We placed a first-time claim with BOA claim #88931390 about an item we had purchased a few months ago. At first, they were great they reimbursed our account. Then after a few weeks, they wanted more info on the item so we sent...
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1 comment
Anonymous
#1632267

QUOTE : "Dissatisfied long time Customer" ... what is wrong with this statement ?

Why stick around so long ?

I don't understand. Sounds like an oxymoron.

Review
#1414017 Review #1414017 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Outcome of the claim
Reason of review
Poor customer service
Loss
$204
Preferred solution
Full refund
Tags
  • Claim
  • Scam
  • Bad Customer Service
1.0
Details
I had some accounts with Bank Of America, I would never do business with this company ever again, you will see all the bad reviews. I had six accounts all in good standing, I payed on time every month and they closed all of them. I have never had that problem with any...
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Review
#1403525 Review #1403525 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Way they do business
Reason of review
Losing my credit cards and my points
Tags
  • incompentent corporation
  • wrongful account closure
  • Bank of America Scam
1.0
Details
Their Merril Edge agent spent more time telling me his life story instead of closing a small account under my Merril Edge portfolio. He also lied and told he I would receive $600 for my investments and I would have if he had set my account up correctly. He is a Merril...
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Review
#1333292 Review #1333292 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Worst experience ever
Loss
$5000

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts
1.0
Details
on 6/1/2018 I went to the bank of America branch at 1930 Tamia Trail Port Charlotte FL 33948. I went to the ATM which was out of order . So I went inside only to find 25 customers on line and only one teller window open. thank heaven I did not need a Teller. I simply...
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Review
#1269305 Review #1269305 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service