Product: Bank Of America Customer Care Rating: 2 Stars Clear all filters (17 of 111 reviews match)
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1.6
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Update by user Aug 21, 2018

Bank of America has still not contacted me and has done nothing to show any kind of apology which shows no respect to me a long time customer and has protected their employees in a way so that this will happen again. I’m not a happy customer and only had questions...

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Review
#1310257 Review #1310257 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Apologize for the disrespect.
1.5
Details
either way, i've been on hold with bank of america fraud and customer service on two different phones If i hear, "YOUR CALL IS IMPORTANT TO US " ONE MORE TIME...... IVE BEEN ON HOLD FOR 40 MINUTE AND COUNTING. WHY DON'T YOU HIRE MORE PEOPLE AND STOP CUTTING JOBS IN...
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Review
#1305347 Review #1305347 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Pros
  • Quality of service once i got to a teller
Cons
  • Cuctomer service
Reason of review
MISSING CARD NO REPLY ON PHONE CAN'T FIND OUT WHAT CHARGES HAVE BEEN INCURRED OR STOP MY CREDIT CARD OR OPEN A NEW ONE. WHO KEEPS THEIR CUSTOMERS ON HOLD FOR AN HOUR AND STILL COUNTING ON A FRAUD LINE!!!!!
Preferred solution
Let the company propose a solution
1.6
Details
I have been a customer through all the Changes in this Bank, Since it was originally Commerce Union ?Nashville, Tennessee, then Sovran, then Nations, on and on. I use BOA at 2031 Richard Jones Road, Nashville, Tennessee 37215. I went in a couple of months ago to deal...
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1 comment
Machele
#1472387

Find another bank. They seem to be everywhere.

Review
#1244332 Review #1244332 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.5
Details
I have been banking at boa for 40 years, business account as well as personal.At East Islip branch all the wonderful employees were transferred elsewhere, new staff is very unfriendly. The line is usually long, only one teller. Yet as you walk in your greeted by...
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Review
#1186107 Review #1186107 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America - Never no tellers

1.6
Details
Every time i go to Bank of America it’s never any tellers to accommodate the people in line. They have one teller working the inside and drive tru. Friday and Saturday is the busiest days only 2 tellers. I never can go there and get in and out. 1/2 hour in a bank to cash a check or any business is unacceptable with the fees they charge. I’m searching for banking elsewhere I can’t anymore. There going to lose more customers than they can blink.
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Review
#1132942 Review #1132942 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America - Customer Care Review

2.4
Details
Bank of America customer service for bank and for NEA. Mast4carf is practically nonexistent. I have n Been on phone 40 min trying to find out why my charge was refused and my card blocked. It wasn't because I owed them money or an out of city charge so why? Why are there no people to answer the phone? I have been spoiled by Discovercard's wonderful customer service and it's benefits, which I can and do easily use on Amazon . SHAME ON YOU ,BAMK OF AMERICA, for your poor service.
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Review
#1031780 Review #1031780 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America Customer Care Review

2.2
Details
Rude African American Customer Service almost all of there customer service are rude they should really monitor all the calls and hear that there emplyees love to say things to feel better about themselves. I'm polite I say thank you then I'm being called retart by the African ghetto guy that hates himself and sounded high on the phone because he's *** on debut card claims department.
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Review
#1030252 Review #1030252 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
1.9
Details
Again, she reverted back to "Do you want a replacement or not?" Absolutely terrible behavior on her part. I realize $5 is not a great deal of money, but there are principles of ethics and morals and Bank of America will always put money before morals. Absolutely...
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2 comments
Anonymous
#1304298

Your *** fault for leaving your card in the atm, dont blame the bank. People nowadays dont want to take resposability for their actions.

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Review
#972842 Review #972842 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America - Nickel and dime you to death

1.7
Details
After 25 years of being an Advantage Plus customer (4 accts) BOA is now going to start charging for our safety deposit box. They just decided they would not provide the free service, since they only made 5 Billion dollars the last fiscal qtr. But that's how they can make more money, just add another type of fee to their already long list of user fees at the bank. 75.00 a year per customer for safe deposit box. When you walk into the bank, during the week at 10:00am, one teller and one associate. The rest of the bank is baron! So now you have to make an apt to speak to someone regarding any banking issues!
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Review
#968002 Review #968002 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Continual customer service issues over multiple accounts
Reason of review
Poor customer service

Contact Bank Of America Customer Service

Website:
www.bankofamerica.com
Mailing Address:
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts

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Bank Of America reviews

Bank Of America - Beaufort, SC B of A Branch Stinks- Zero Customer Service

2.2
Details
Just got back from our wonderful B of A branch bank(2115 Boundary Street, Beaufort, SC 29902). I have multiple accounts of all types with this bank. Went it to get a doc notarized. Was told to sit down and wait since there were no personal bankers available. And wait I did, for more than 20 minutes. Others were told to do the same. Some just gave up and left the bank, others were as infuriated as me. Imagine a bank with 1 teller, multiple clients lining up, and zero assistance or personal bankers. There were also child/kid sounds coming the employee lunch room. They must be running a day care on the side in there. Eventually a lady named Deb Oxborough came out and I registered my concerbn with her. She immediately developed attitude. Made me sign the form a 2nd time(I had originally signed in front of the teller 20 minutes earlier). She said to accept that signature would be "illegal", threatened not to process my form unless I became Cooperative. On the way out I told her she should be ashamed of the she and her bank treats their customers. I'm sure they could care less, which is exactly what they show to their customers.
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Review
#951641 Review #951641 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service