Product: Bank Of America Customer Care Rating: 3 Stars Clear all filters (6 of 105 reviews match)
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3.2
Details
I received a statement for $7,279 approx.and paid it off 2 days before the statement date. It turns out no matter if you pay in full what they say your statement is, they are going to come back the next month and charge you interest for paying off what they indicate is...
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maryanne.cochran1_32
#1350695

when you pay off your statement balance you have been accruing interest from the statement closing date each day on your balance. So if you pay the whole balance off near you...

Author
Service
Bank Of America Customer Care
Pros
  • Customer service rep tommy from montana is the best you have
Cons
  • Tell me up front the real total including interest
Reason of review
your lack of transparency
Preferred solution
Let the company propose a solution
Review #1019905 is a subjective opinion of poster.
0 comments

Bank Of America - BOA - CATCH 22

2.9
Details
THE CATCH-22 FEMA writes flood insurance policies for homes in flood crisis. Your mortgage company for properties in flood zones require flood insurance policies to cover the risk of flooding. My customer Jerry Wilson had a $60K flood insurance policy on his property for many years. In Houston we had a drastic flood in April that devastated Jerry Wilson’s home and forced him to live in his attic. FEMA paid him $10K in April and told him he would get the rest later. They gave him the rest four months later. Jerry’s mortgage company, Bank of America, did an audit on his policy and decided that the policy needed to have $72K in coverage to meet their requirements. Jerry called FEMA to add coverage to his policy. FEMA told Jerry that while he was in a claim. He could not change his coverage. They offered to close his claim, but Jerry’s home was not yet repaired because FEMA had taken four months to pay him. Bank of America told Jerry that unless he changed his coverage, they would add the remaining coverage at a much higher price and charge him on his mortgage payment. Even though Jerry was trying to do everything asked of him, FEMA and BANK of AMERICA refused to make an exception to help this customer in a Catch 22 situation to make things right.
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Author
Location
Houston, Texas
Service
Bank Of America Customer Care
Cons
  • Made no exception for a good customer
Reason of review
Poor customer service
Loss
$60000
Preferred solution
Give Jerry an extension on the loan requirements until FEMA is able to complete the claim.
Review #905975 is a subjective opinion of poster.
0 comments

Bank Of America - Absurd "security" procedures & questions!

2.5
Details
Had the unfortunate need to speak with BofA today. They sent me new credit cards stating my existing card "may have been part of a data compromise at a merchant where you do business." Well, if I need new cards then wouldn't it be nice to know WHICH MERCHANT may have been compromised (so I could be more careful with them in the future)? So instead of telling me this in the mailing with the new card I had to call them and ask. Customer Service couldn't help me because they don't have access to that info. [Transferred to "Fraud Dept".] The Fraud Dept, of course, has to "verify" me again but, since they're Fraud, they have to be even more attentive. 1) They ask a former address. I give a former address. Then they want a cross street near my former address. "Can't anyone with Google Maps tell you that? (with the info I just gave you)" I ask. How is that "security" or "verification"? 2) What is your tel# on record and who is the provider? they ask. After prompting I tell them the number and then tell them the provider IS NONE OF THEIR BUSINESS!! I'm assured they have "public records" that tell them this information so I reply that they should use their public records but that I won't participate in confirming or denying "public records". So, considering that their objective is to "verify" that I am who I claim to be, HOW IS IT MEANINGFUL TO USE INFORMATION TAKEN FROM PUBLIC RECORDS FOR THAT PURPOSE RATHER THAN USING INFORMATION THAT I HAVE GIVE THEM DIRECTLY?? I can state for a fact that several pieces of their so-called public record info are WRONG. This method of "verification" is nothing more than personal information trolling!! and is based on speculative information. I declined any further absurdities and ended with my case being escalated to the Executive Resolutions team. I have marginal expectations but will repeat these complaints there again. I urge anyone encountering similar nonsense to COMPLAIN LOUDLY and move your business elsewhere!!!
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Author
Location
Redwood City, California
Service
Bank Of America Customer Care
Cons
  • Absurd security procedures
Reason of review
Absurd security practices.
Loss
$250
Preferred solution
FIX THE PROCESS!
Review #878671 is a subjective opinion of poster.
0 comments

Bank Of America - Customer Care Review from Framingham, Massachusetts

2.7
Details
Bank Of America - Customer Care Review from Framingham, Massachusetts
9th in a line of 12. This happens every day. 2 tellers and the management standing around watching. It takes 15-30 minutes to get to the counter. Unacceptable customer service. When you get to the counter, service is great but this is the new normal. Not enough staffing for times they KNOW are busy. Snap out of your cheapness bank of america
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Author
Location
Framingham, Massachusetts
Service
Bank Of America Customer Care
Pros
  • Quality of service once i got to a teller
Cons
  • Long lines
Reason of review
Poor customer service
Review #872754 is a subjective opinion of poster.
0 comments

Bank Of America - Customer Care Review from Thornhill, Ontario

3.4
Details
I've been with BoA since 2001 and always was loyal until my conversation with one of the regional managers his name is Scott don't remember it's his last name or first but I can find out. Never the less, for years I had my contacts at BoA with a premier client manager and in Scottsdale Az Branch until they all left and no one will care about my complaints and I am not a small client. When I told Mr Scott that other banks are eagerly trying to switch me to their banks he told me "What's holding you doing so". I was speechless and did not know what to answer to him. But the entire problem was about the $29.99 monthly fee because I never had any fees after all my contacts were gone moved me to Antreal Hamingway Smith and Mr Scott is her boss he is the one told me to move out of the his bank. Bank of America changed in negative way as far as customer service and business relationship no one cares. 602-330-9527 Jacob
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Author
Location
Thornhill, Ontario
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #790861 is a subjective opinion of poster.
2 comments
3.0
Details
On Friday April 30th Geico withdraw $177.00 out of my account. My account was already low on funds. So now there was a $-177.00 dollars in my account, Bank of America usually waits a day before adding a withdrawal fee however since it was Friday, I am assuming they...
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Anonymous
#979903

Think twice before you open open an account at Bank Of America. Their lines are always very long with no enough to tellers.

Author
Location
Baldwin, New York
Service
Bank Of America Customer Care
Cons
  • No reconsideration offered
  • Are not help at all
Reason of review
Completely disgusted
Loss
$35
Preferred solution
Full refund
Review #630766 is a subjective opinion of poster.