Product: Bank Of America Customer Care Rating: 5 Stars Clear all filters (1 of 105 reviews match)
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Bank Of America - Super slow, i don

5.0
Details
At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer Service. Went in (middle of May) for the first time in years, the lady let me in her office, the Manager called her, she told me to wait, i waited 10 minutes and left. Went again, last days of May, there are 3 offices, and 3 other desks for Customer Service, only the Manager and two employees, the line at the teller was long, yet only three tellers. Yet despite being so full, they were slow, one lady had a client in the office, she went out to do something, took like 5 minutes, then came back and started talking to other employee (who just finished with someone and came out of one of the offices) of Customer Service, like, hey, we are here waiting 5 people to be taken care of. Then the Manager and the other employee got together and went to another office, we are still waiting to at least be addressed. Three desks are empty, no employees. I went to interrupt them and ask them how much longer it will take for them to start taking care of people, the manager looked at me and said it will take a while. Ahhh, the wonders of working by the hour, and the Manager being slow and passing her "i don't care, i get paid anyways" attitude to the rest of the employees, and this is how businesses fail and then have to close, i have seen it before.
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Author
Location
Smyrna, Georgia
Service
Bank Of America Customer Care
Cons
  • I do not care attitude
  • Unprofessional
  • Nobody to talk to for help
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Review #642525 is a subjective opinion of poster.