Product: Bank Of America Customer Care Clear all filters (105 of 105 reviews match)
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1 comment
1.0
Details
Bank Of America - Dissatisfied long time Customer.
Bank Of America - Dissatisfied long time Customer.
Dissatisfied long time Customer. 12-3-2018 We placed a first-time claim with BOA claim #88931390 about an item we had purchased a few months ago. At first, they were great they reimbursed our account. Then after a few weeks, they wanted more info on the item so we sent...
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Anonymous
#1632267

QUOTE : "Dissatisfied long time Customer" ... what is wrong with this statement ? Why stick around so long ? I don't understand. Sounds like an oxymoron.

Author
Service
Bank Of America Customer Care
Cons
  • Outcome of the claim
Reason of review
Poor customer service
Loss
$204
Preferred solution
Full refund
Review #1414017 is a subjective opinion of poster.
2 comments
My mother recently died and had an IRA account with BOA. When I was told that the proceeds could not be paid until her Will was probated I informed them the account was not payable to her estate, but to her children as named beneficiaries. (The bank employee had no...
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Anonymous
#1645630

who is the Anonymous *** making all these negative *** comments?

Author
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #1409334 is a subjective opinion of poster.
0 comments
1.0
Details
I had some accounts with Bank Of America, I would never do business with this company ever again, you will see all the bad reviews. I had six accounts all in good standing, I payed on time every month and they closed all of them. I have never had that problem with any...
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Author
Service
Bank Of America Customer Care
Cons
  • Way they do business
Reason of review
Losing my credit cards and my points
Tags
Review #1403525 is a subjective opinion of poster.
0 comments

Bank Of America - Transfer of loan for home mortgage

I Had recently ask for Mortgage assistance from B of America , after mailing the proper documents required as was the way B of A told me was there way to begin any financial help. after I did this i received getting emai;s phone calls from home loans companys , debt collectors asking to refinance , to fraud attempts to tell me I was in the process losing my home , everyday 10 or more a day . Now with being transfered to Rushmore loan management as nothing more after resurveying the company i can understand ..
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Author
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #1398654 is a subjective opinion of poster.
0 comments
Bank of America lost big money in the economic downturn and are now back to previous profitability. I am very unhappy with the closure of many local branches but even more unhappy that they have funelled their customers to remaining branches that are more like DMV...
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Author
Service
Bank Of America Customer Care
Review #1368727 is a subjective opinion of poster.
0 comments
1.0
Details
Their Merril Edge agent spent more time telling me his life story instead of closing a small account under my Merril Edge portfolio. He also lied and told he I would receive $600 for my investments and I would have if he had set my account up correctly. He is a Merril...
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Author
Location
Phoenix, Arizona
Service
Bank Of America Customer Care
Reason of review
Worst experience ever
Loss
$5000
Review #1333292 is a subjective opinion of poster.
0 comments
Teller TAHINNA at forest avenue staten island location is very rude and unprofessional. I had to deposit 2 checks. Even though i had opened my account at that particular location, she asked us to go to the end of the line and fill up a slip with name and address, which...
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Author
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #1312736 is a subjective opinion of poster.
0 comments
1.6
Details
Between June 30 2018 to July 1 2018 I went online to look at my account and the Bank Of America website would not let me look at my account until I answered the question if I had a dual citizenship, I have been a customer since 1987 and have never been asked if I had a...
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Author
Service
Bank Of America Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Apologize for the disrespect.
Review #1310257 is a subjective opinion of poster.
0 comments
1.5
Details
either way, i've been on hold with bank of america fraud and customer service on two different phones If i hear, "YOUR CALL IS IMPORTANT TO US " ONE MORE TIME...... IVE BEEN ON HOLD FOR 40 MINUTE AND COUNTING. WHY DON'T YOU HIRE MORE PEOPLE AND STOP CUTTING JOBS IN...
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Author
Service
Bank Of America Customer Care
Pros
  • Quality of service once i got to a teller
Cons
  • Cuctomer service
Reason of review
MISSING CARD NO REPLY ON PHONE CAN'T FIND OUT WHAT CHARGES HAVE BEEN INCURRED OR STOP MY CREDIT CARD OR OPEN A NEW ONE. WHO KEEPS THEIR CUSTOMERS ON HOLD FOR AN HOUR AND STILL COUNTING ON A FRAUD LINE!!!!!
Preferred solution
Let the company propose a solution
Review #1305347 is a subjective opinion of poster.
0 comments
1.0
Details
on 6/1/2018 I went to the bank of America branch at 1930 Tamia Trail Port Charlotte FL 33948. I went to the ATM which was out of order . So I went inside only to find 25 customers on line and only one teller window open. thank heaven I did not need a Teller. I simply...
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Author
Location
Port Charlotte, Florida
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #1269305 is a subjective opinion of poster.